# Front vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in collaboration features, with users highlighting its shared inbox functionality that allows team members to communicate effectively while drafting emails. This capability is particularly beneficial for teams needing to coordinate on client communications.
- **Users say** Hiver is a strong contender for email organization, especially for larger teams. Reviewers appreciate its ability to keep notes, links, tasks, and projects organized for each email, making it a valuable tool for managing multiple clients efficiently.
- **According to verified reviews** , Front's user interface is praised for being intuitive and user-friendly, which contributes to a smoother onboarding experience. Users have noted that the platform's updates and new features enhance its usability over time.
- **Reviewers mention** that Hiver's integration with Gmail is seamless, making it easy for teams to adopt without extensive training. This ease of implementation is a significant advantage for organizations already using Gmail as their primary email service.
- **G2 reviewers highlight** that Front's automation and AI features save users considerable time, allowing for more efficient workflows. Users appreciate the ability to automate repetitive tasks, which enhances productivity across teams.
- **Users report** that while Hiver offers excellent support with 24/7 availability, Front's overall quality and satisfaction ratings are higher, indicating a more favorable user experience in terms of product performance and feature richness.



| | Front | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,481 | 1,283 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $25.00 Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Front | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1942 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 9.1 (1960 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.8 (743 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 9.1 (1669 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1827 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 605 |
| **Hiver in Gmail** | 8.0/10 | 353 |

#### Ticket and Case Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (271 reviews) ✓ Verified | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | 7.2 (74 reviews) | 
| **AI Text Summarization** | 8.3 (64 reviews) | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | 7.3 (29 reviews) | 
| **Natural Language Interaction** | 7.1 (28 reviews) | 7.2 (29 reviews) | 
| **Proactive Assistance** | 7.2 (28 reviews) | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 8.2 (160 reviews) | 
| **Email to Case** | 9.1 (291 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 8.5 (190 reviews) | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 7.5 (109 reviews) | 
| **Voice** | 7.8 (133 reviews) | 7.5 (104 reviews) | 

#### Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.8 (213 reviews) ✓ Verified | 
| **Integration** | 8.6 (238 reviews) ✓ Verified | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | 8.4 (206 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 931 |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (632 reviews) | 7.9 (149 reviews) | 
| **Open Listening** | 8.6 (528 reviews) | 7.6 (143 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | 6.7 (141 reviews) | 

#### Design

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 7.9 (142 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 7.3 (142 reviews) | 
| **Personalization** | 8.8 (750 reviews) | 8.0 (144 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.2 (144 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | 7.1 (107 reviews) | 
| **AI Text Summarization** | 8.0 (191 reviews) | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1051 |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Notes** | 9.2 (836 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 9.4 (952 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 9.2 (854 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 9.0 (764 reviews) | 8.7 (502 reviews) | 
| **Templates** | 9.2 (916 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.7 (796 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 9.3 (963 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.6 (647 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 8.9 (769 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | 7.2 (24 reviews) | 
| **Decision Making** | 6.7 (41 reviews) | 7.2 (24 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 924 |
| **Hiver in Gmail** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 9.3 (815 reviews) | Not enough data | 
| **Filters** | 8.9 (820 reviews) | Not enough data | 
| **Reminders** | 9.1 (798 reviews) | Not enough data | 
| **Notifications** | 9.0 (840 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Calendar** | 8.5 (733 reviews) | Not enough data | 
| **Contacts** | 8.7 (710 reviews) | Not enough data | 
| **Task Management** | 8.7 (650 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Desktop Application** | 9.3 (797 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 621 |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (385 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (343 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (378 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 266 |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | 8.1 (350 reviews) | 
| **Tags** | 9.1 (241 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.6 (226 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.4 (230 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | 6.8 (286 reviews) | 
| **Gmail Integration** | 8.4 (232 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | 7.1 (281 reviews) | 

#### Time Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 8.7 (226 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 9.3 (242 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 7.9 (138 reviews) | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | 7.2 (31 reviews) | 
| **Cross-system Integration** | 7.2 (34 reviews) | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 

####  Internal Use

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.6 (7 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.3 (7 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | 8.6 (7 reviews) | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.3 (7 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 8.6 (7 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.6 (7 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | 8.8 (7 reviews) | 
| **Integrations** | 8.1 (48 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 8.6 (6 reviews) | 
| **Multi-step Planning** | 9.4 (6 reviews) | 8.6 (6 reviews) | 
| **Cross-system Integration** | 9.2 (6 reviews) | 8.3 (6 reviews) | 
| **Adaptive Learning** | 9.7 (6 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 9.4 (6 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 9.4 (6 reviews) | 8.1 (6 reviews) | 
| **Decision Making** | 9.4 (6 reviews) | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | 9.0 (5 reviews) | 
| **AI Text Summarization** | 7.6 (30 reviews) | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Front (2):** [Email Client Software](https://www.g2.com/categories/email-client), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Hiver in Gmail (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 49.0% | 66.8% | 
| **Mid-Market** | 41.5% | 27.3% | 
| **Enterprise** | 9.5% | 5.9% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7676 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (846 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (556 reviews)

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (846 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7676 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-hiver-in-gmail)