Link copied to clipboard # Front vs Hiver in Gmail Comparison - What are their main differences? Share [ Export ](/compare/front/hiver-in-gmail/export.csv) FrontHiver in Gmail[+ Add Product](#) Reviews **Front** [ 4.6/5(2,515) ](https://www.g2.com/products/front/reviews#reviews) **Hiver in Gmail** [ 4.6/5(1,295) ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews) Pricing **Front** Free Trial **$25.00** 1 user/month · Starter **Hiver in Gmail** Free Trial **$25.00** Per Month · GROWTH **Pricing Insights** from reviews Time to Implement **Front** 1 month Based on 207 responses **Hiver in Gmail** 1 month Based on 191 responses Return on Investment **Front** 13 months Based on 167 responses **Hiver in Gmail** 12 months1 month sooner Based on 153 responses Perceived Cost **Front** $$$$$ **Hiver in Gmail** $$$$$ Average Discount **Front** 10% **Hiver in Gmail** 10% ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Front** [ Ease of Use (165) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews)[ Team Collaboration (145) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews)[ Missing Features (67) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews)[ Email Issues (58) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) **Hiver in Gmail** [ Ease of Use (182) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[ Team Collaboration (149) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[ Email Issues (72) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[ Missing Features (47) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Integrations **Front** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ View all ](https://www.g2.com/products/front/integrations) **Hiver in Gmail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/hiver-in-gmail/integrations) Screenshots **Front** No screenshot available **Hiver in Gmail** ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png) Ratings Meets Requirements **Front** 9.1 9.11,978 **Hiver in Gmail** 9.0 9.0998 Ease of Use **Front** 9.1 9.11,996 **Hiver in Gmail** 9.1 9.11,022 Ease of Setup **Front** 8.8 8.8778 **Hiver in Gmail** 9.0 9.0598 Ease of Admin **Front** 8.9 8.9484 **Hiver in Gmail** 9.2 9.2458 Quality of Support **Front** 9.1 9.11,703 **Hiver in Gmail** 9.2 9.2926 Has the product been a good partner in doing business? **Front** 9.1 9.1470 **Hiver in Gmail** 9.2 9.2449 Product Direction (% positive) **Front** 9.3 9.31,853 **Hiver in Gmail** 9.1 9.1991 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.5 632 8.0 361 Ticket and Case Management Ticket Creation User Experience 8.8(tied score) 269 | Verified 8.8(tied score) 211 | Verified Ticket Response User Experience 8.9(won by 0.2) 281 | Verified 8.7 215 | Verified Workflow 8.9(won by 0.3) 309 | Verified 8.6 223 | Verified Automated Response 8.8(won by 0.3) 289 | Verified 8.5 204 | Verified Service Level Agreement (SLA) Management 8.9(won by 0.7) 245 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 176 | Verified Attachments/Screencasts 9.1(won by 0.8) 310 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 188 Ticket Collaboration 9.2(won by 0.5) 310 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 212 | Verified Customer/Contact Database 8.7(won by 0.6) 263 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 112 Inbox Management 9.0(won by default) 5 Not enough data Email Management 9.2(won by default) 6 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Generative AI AI Text Generation 7.8(won by 0.6) 68 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 74 AI Text Summarization 8.3(won by 1.0) 65 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 73 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 7.1 28 7.3(won by 0.2) 29 Natural Language Interaction 7.1 28 7.2(won by 0.1) 29 Proactive Assistance 7.2(won by 0.4) 28 6.8 28 Communication Channels Customer Portal 8.7(won by 0.5) 236 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 160 Email to Case 9.2(won by 0.3) 301 | Verified 8.9 217 | Verified Live Chat Support 8.7(won by 0.2) 238 | Verified 8.5 190 Social Media Integration 8.3(won by 0.8) 211 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 109 Voice 7.8(won by 0.3) 133 7.5 104 Video Chat Not enough data Not enough data Platform Mobile User Support 8.3(won by 0.8) 219 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 175 | Verified Customization 8.4(won by 0.6) 290 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 160 User, Role, and Access Management 8.8(tied score) 263 | Verified 8.8(tied score) 213 | Verified Third-Party Integrations 8.6(won by 0.4) 240 | Verified 8.2 175 | Verified Reporting 8.2(tied score) 236 | Verified 8.2(tied score) 193 | Verified Activity Dashboard 8.3 239 | Verified 8.4(won by 0.1) 206 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.5 934 7.6 152 Channels Multi-Channel Coverage 8.9(won by 1.0) 633 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 149 Open Listening 8.6(won by 1.0) 529 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 143 Physical Media 7.9(won by 1.2) 476 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 141 Design Communications Strategy Development 8.8(won by 0.9) 652 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 142 Create Content 8.2(won by 0.9) 533 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 142 Personalization 8.8(won by 0.8) 752 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 144 Inbound Identification 8.8(won by 0.6) 713 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 144 Regulatory Compliance 8.7(won by 0.9) 564 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 141 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 7.8(won by 0.7) 191 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 107 AI Text Summarization 8.0(won by 0.9) 191 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 105 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.6 1,058 8.4 621 Productivity Tools Notes 9.2(won by 0.3) 840 8.9 571 Internal Discussion 9.4(won by 0.7) 956 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 544 Assignments and Tasks 9.2(tied score) 857 9.2(tied score) 574 Workflows 9.0(won by 0.3) 766 8.7 502 Templates 9.2(won by 0.5) 921 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 529 Integrations 8.7(won by 0.5) 797 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 445 Tagging System 9.3(won by 0.2) 969 9.1 557 Analytics Trends 8.3(won by 0.3) 587 8.0 432 Performance Tracking 8.6(won by 0.3) 648 8.3 463 Email Tracking 8.9(won by 0.1) 771 8.8 499 Agentic AI - Shared Inbox Autonomous Task Execution 6.4 41 7.2(won by 0.8) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 6.7 41 7.2(won by 0.5) 24 (There is a greater than 0.5 difference between this product's rating and its competitors) Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.6 623 7.3 5 Conversational Platform Personalization 8.8(won by default) 492 Not enough data Omnichannel 8.8(won by default) 386 Not enough data Contextual Engagement 8.7(won by default) 385 Not enough data Proactive Engagement 8.8(won by default) 344 Not enough data Support Automation Self-Serve Support 8.6(won by 1.3) 327 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 5 Intelligent Routing 8.7(won by default) 415 Not enough data Seamless Escalation 8.9(won by default) 415 Not enough data Transcripts 8.7(won by default) 379 Not enough data Generative AI AI Text Generation 8.1(won by default) 108 Not enough data AI Text Summarization 8.2(won by default) 108 Not enough data Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.1 271 7.8 411 Sorting & Filtering Attachment Search 8.3(won by 0.2) 236 8.1 350 Tags 9.1(won by 0.3) 245 8.8 385 AI Sorting 7.6(won by 0.1) 226 7.5 330 Predefined Rules 8.4(won by 0.4) 232 8.0 347 Integrations Microsoft Outlook Integration 8.0(won by 1.2) 222 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 286 Gmail Integration 8.4 235 9.3(won by 0.9) 396 (There is a greater than 0.5 difference between this product's rating and its competitors) Apple Calendar Integration 7.4(won by 0.3) 208 7.1 281 Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox 9.0(won by 0.3) 234 8.7 351 Email Automation 8.7(won by 0.2) 227 8.5 344 Snooze 9.4(won by 1.4) 247 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 313 Generative AI AI Text Generation 7.7(won by 0.2) 138 7.5 204 AI Text-to-Speech 7.2(tied score) 129 7.2(tied score) 199 AI Text Summarization 7.9(won by 0.5) 138 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 202 Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution 6.6 34 7.2(won by 0.6) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.2(tied score) 35 7.2(tied score) 32 Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.7 557 6.5 213 Generative AI AI Text Generation 8.3(won by default) 35 Not enough data AI Text Summarization 8.3(won by default) 35 Not enough data AI Text-to-Speech 7.8(won by default) 33 Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat 8.7(won by default) 220 | Verified Not enough data Notifications 9.0(won by default) 269 | Verified Not enough data Targeted Emails 8.9(won by default) 208 Not enough data In-App Messaging 8.9(won by default) 231 | Verified Not enough data Co-Browsing 8.8(won by default) 151 Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 8.4(won by 0.6) 290 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 160 Conversation Archiving 9.2(won by default) 284 | Verified Not enough data Lead Development 8.8(won by default) 194 Not enough data Knowledge Base 8.8(won by default) 220 Not enough data Team Inbox 9.5(won by default) 290 | Verified Not enough data Customer Profiles 8.8(won by default) 222 | Verified Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.6 59 8.4 8 Generative AI AI Text Summarization 7.7 30 8.6(won by 0.9) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Self-Service Experience Knowledge Base 8.3 55 8.6(won by 0.3) 7 Searchable Articles 8.5(won by 0.2) 53 8.3 7 Community Forums 8.0 53 8.6(won by 0.6) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Optimization 8.2 51 8.3(won by 0.1) 7 Personalization 8.4(won by 0.1) 50 8.3 7 Self-Service Platform Branding 8.0 50 8.6(won by 0.6) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 8.4 50 8.6(won by 0.2) 7 Artificial Intelligence 8.0 50 8.8(won by 0.8) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 8.1 48 8.8(won by 0.7) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Agentic AI - Customer Self-Service Autonomous Task Execution 9.2(won by 0.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 6 Multi-step Planning 9.4(won by 0.8) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 6 Cross-system Integration 9.2(won by 0.9) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 6 Adaptive Learning 9.7(won by 1.9) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 6 Natural Language Interaction 9.4(won by 1.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 6 Proactive Assistance 9.4(won by 1.3) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 6 Decision Making 9.4(won by 1.1) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 6 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) 7.2 32 9.0 5 Generative AI AI Text Generation 7.6 30 9.0(won by 1.4) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 7.6 30 9.0(won by 1.4) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.3 73 Not enough data Usability All-Employee Access 8.8(won by default) 68 Not enough data Supporting Documents 8.9(won by default) 66 Not enough data Two-Way Communication 8.9(won by default) 68 Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts 8.3(won by default) 65 Not enough data Trend Analysis 7.6(won by default) 59 Not enough data Performance Monitoring 8.1(won by default) 63 Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation 7.7(won by default) 37 Not enough data AI Text Summarization 7.8(won by default) 39 Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Email Client[Hide 11 FeaturesShow 11 Features](javascript:void(0);) 8.6 928 Not enough data Inbox Tools Unified Inbox 9.3(won by default) 818 Not enough data Filters 8.9(won by default) 822 Not enough data Reminders 9.1(won by default) 800 Not enough data Notifications 9.0(won by default) 842 Not enough data Coordination Tools Calendar 8.5(won by default) 734 Not enough data Contacts 8.7(won by default) 711 Not enough data Task Management 8.7(won by default) 651 Not enough data Software Options Desktop Application 9.3(won by default) 798 Not enough data Mobile Application 8.6(won by default) 729 Not enough data Email Client - Agentic AI Autonomous Task Execution 6.7(won by default) 25 Not enough data Cross-system Integration 7.4(won by default) 26 Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.8 276 Not enough data Generative AI AI Text Generation 7.8(won by default) 26 Not enough data AI Text Summarization 7.8(won by default) 25 Not enough data Process Mentions 9.1(won by default) 197 Not enough data Tickets 8.8(won by default) 160 Not enough data Macros 8.8(won by default) 172 Not enough data Channels Email 9.5(won by default) 242 Not enough data Social 9.1(won by default) 193 Not enough data Live Chat 8.8(won by default) 185 Not enough data Phone 8.4(won by default) 135 Not enough data Text 9.1(won by default) 159 Not enough data Insight Surveys 8.9(won by default) 140 Not enough data Reporting 8.7(won by default) 160 Not enough data Visitor Activity 8.8(won by default) 138 Not enough data Help Desk 9.0(won by default) 156 Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data 7.2 6 Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data 7.2(won by default) 6 Show 7 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data Not enough data Feedback Collection Not enough data Not enough data Autonomy - AI IT Agents Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Independent Decision Making Not enough data Not enough data Problem Solving Not enough data Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data Not enough data SLA Monitoring Not enough data Not enough data Ticket Categorization Not enough data Not enough data Ticket Assignment Not enough data Not enough data Automated Ticket Creation Not enough data Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data Not enough data Workflow Automation Not enough data Not enough data Real-Time Troubleshooting Not enough data Not enough data User Self-Service Assistance Not enough data Not enough data Proactive Issue Detection Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](https://www.g2.com/products/front/reviews) Front Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 42.0% Enterprise(\> 1000 emp.) 9.4% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Small-Business(50 or fewer emp.) 66.8% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 5.8% Small-Business (50 or fewer emp.) 48.5% 66.8% Mid-Market (51-1000 emp.) 42.0% 27.4% Enterprise (\> 1000 emp.) 9.4% 5.8% Reviewers' Industry [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](https://www.g2.com/products/front/reviews) Front Logistics and Supply Chain 10.0% Computer Software 8.1% Information Technology and Services 7.4% Transportation/Trucking/Railroad 5.6% Marketing and Advertising 4.5% Other 64.4% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Computer Software 6.8% Information Technology and Services 5.5% Marketing and Advertising 5.5% Accounting 4.8% Financial Services 4.3% Other 73.1% FAQs ## Front vs Hiver in Gmail FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Front vs Hiver in Gmail? Front and Hiver in Gmail differ most clearly in their reviewer-cited strengths, with Front excelling in collaborative workflows and Hiver in Gmail praised for ease of use and Gmail integration. | [Front](https://www.g2.com/products/front/reviews) | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | | --- | --- | | 4.7/5 (2507 reviews) | 4.6/5 (1283 reviews) | | Small-Business | Small-Business | | 8.8 | 9.0 | | 9.1 | 9.2 | | Collaborative workflows and internal comments | Ease of use and Gmail integration (182 and 57 all-time mentions) | ### How do the pricing models of Front and Hiver in Gmail compare? Hiver in Gmail is rated higher for value, with a stronger Price/Cost satisfaction score than Front. - **Front:** In recent reviews, several reviewers cite Front's pricing as expensive and mention additional costs for new features, with some expressing frustration over contract flexibility. - **Hiver in Gmail:** Reviewers describe Hiver in Gmail as expensive, but many state the time savings and organizational benefits justify the cost, especially for Gmail-based teams. - **Switching reasons:** Reviewers have switched away from both products due to cost increases and pricing structure changes, but Hiver in Gmail's value is often defended by its integration and ease of use. ### What are the best alternatives to Front and Hiver in Gmail? The top three alternatives to Front and Hiver in Gmail are Zendesk for Customer Service, Fin, and Gorgias. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | Pricing is cited as expensive, but reviewers highlight strong collaboration and automation features. | Collaborative workflows and internal comments | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | Described as expensive, but justified by ease of use and Gmail integration. | Ease of use and Gmail integration | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | — | Comprehensive ticketing and support automation | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | AI-powered support and automation | ### Which Help Desk features should I prioritize when comparing Front and Hiver in Gmail? Buyers should prioritize collaboration, ease of use, Gmail integration, automation, and analytics when comparing Front and Hiver in Gmail. - **Collaboration:** Front is frequently praised for collaborative workflows and internal comments; Hiver in Gmail has 149 all-time mentions for team collaboration. - **Ease of Use:** Both products score 9.1 on Ease of Use, with Hiver in Gmail cited in 182 all-time reviews for this strength. - **Gmail Integration:** Hiver in Gmail is specifically highlighted for Gmail integration (57 all-time mentions), while Front is not cited for this feature. - **Automation:** Recent reviews for both products mention automation as a key benefit, with Front noted for rule-based tagging and Hiver in Gmail for automations that reduce manual work. - **Analytics:** Hiver in Gmail is praised for its analytics and reporting capabilities in recent reviews, supporting productivity tracking and workflow optimization. ### What are the pros and cons of Front vs Hiver in Gmail? Front's headline strength is collaborative workflows, while Hiver in Gmail is most praised for ease of use and Gmail integration. - **Front strengths:** Reviewers highlight collaborative workflows, internal comments, and automation features as major benefits. - **Front trade-offs:** Reviewers cite pricing as expensive, a learning curve for advanced features, and occasional complexity in setup and rules configuration. - **Hiver in Gmail strengths:** Ease of use (182 all-time mentions), team collaboration (149), email management (131), and Gmail integration (57) are the most cited strengths. - **Hiver in Gmail trade-offs:** Reviewers mention high cost, limited advanced features compared to dedicated help desk tools, and occasional email issues (72 all-time mentions). ### Is Front or Hiver in Gmail better for small businesses? Both Front and Hiver in Gmail are primarily used by small businesses, but Hiver in Gmail is more frequently praised for ease of use and rapid onboarding in small-business reviews. - **Front:** Largest segment is Small-Business; reviewers note strong collaboration and automation, but some cite a learning curve and higher pricing as challenges for smaller teams. - **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently highlight ease of use, fast setup, and strong Gmail integration as advantages for small teams. ### Which Help Desk platform has better integrations? Front and Hiver in Gmail are at parity for integrations, each supporting key third-party tools relevant to their user base. - **Front:** Make is mentioned in 685 reviews, and Shopify is cited in recent reviews as a supported integration. - **Hiver in Gmail:** Slack is mentioned in 18 reviews, Google Workspace in 8, and Shopify in 3, with reviewers highlighting the value of these integrations for workflow efficiency. ### How do Front and Hiver in Gmail compare on customer support? Hiver in Gmail and Front are at near-parity on Quality of Support, with scores of 9.2 and 9.1 respectively. - **Front:** Reviewers describe support as responsive, knowledgeable, and helpful during onboarding and troubleshooting. - **Hiver in Gmail:** Reviewers consistently praise 24/7 support, fast response times, and helpful onboarding resources. ### Which is easier to implement, Front or Hiver in Gmail? Hiver in Gmail and Front are at near-parity on Ease of Setup, with scores of 9.0 and 8.8 respectively. - **Front:** Reviewers describe setup as straightforward, with clear onboarding guides, but note a brief learning curve for advanced features and rules configuration. - **Hiver in Gmail:** Reviewers highlight fast, easy implementation, minimal training required, and rapid onboarding, especially for Gmail-based teams. ### Which product has better Tags? Both Front and Hiver in Gmail are highly rated for Tags, with reviewers citing robust tagging and automation features in each product. - **Front:** Reviewers frequently mention the value of automated tagging, customizable tags, and tag-based workflows for organizing conversations and streamlining support. - **Hiver in Gmail:** Tags are cited as a core feature, with reviewers praising their use for categorizing emails, identifying urgent matters, and supporting automation; tags are mentioned in 55 all-time reviews. Alternatives **Front Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Trengo](https://images.g2crowd.com/uploads/product/hd_favicon/15fd095f9b0523ffb18f85360babb983/trengo.svg "Trengo") [ Trengo ](/products/trengo/reviews) **Hiver in Gmail Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive") [ Missive ](/products/missive/reviews)