Formstack Forms Reviews & Product Details

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics. Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically. Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Product Website

Seller

Formstack, LLC

Discussions

Formstack Forms Community

Languages Supported

English

Overview by

Natasha M.

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Formstack Forms Integrations

(4)

Verified by Formstack Forms

Formstack Forms Media

Create beautiful online forms without knowing how to code. With an intuitive drag-and-drop form builder and hundreds of templates at your fingertips, the possibilities are endless.

Say goodbye to manual work and let us do the heavy lifting. Create seamless workflows to increase workplace productivity. Send out email notifications. Get projects approved. All automated. Always easy.

Formstack Forms Demo - Actionable Analytics

Unlock key insights on your customers. Pinpoint problem areas in your strategy. No matter your destination, our optimization tools can help you get there.

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Verified User in Education Management

Mid-Market (51-1000 emp.)

12/14/2018

"Works Fine But Can Abruptly Break Your Workflow"

4.5/5

What do you like best about Formstack Forms?

I like the ease of building forms and convenience of integrations. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

There was a specific update to credit card fields to make them PCI compliant. I don't think that formstack understands how their customers are using the fields because when they replaced the fields (to be PCI compliant), they don't realize that their customers are just collecting credit card information and started forcing them to process payment at time of form submit. Their update did not say anything about this and when asked for extension of time to change processes (they gave 30 day notice), they said that would not happen.

They are a great tool, just really unaware of how their customers could potentially be using it and don't mind breaking their business processes at short notice.

UPDATE: Formstack did extend an extension to this feature rollout (CC). I am now able to properly plan a billing process around this change. I am changing my review from 2/10 to 9/10 stars. I do like the ease of the forms. Thank you! Review collected by and hosted on G2.com.

Recommendations to others considering Formstack Forms:

Do not use this tool to build into your regular business processes. It will likely change and require development work to rebuild your processes after the change and the company sticks to their deadlines. Review collected by and hosted on G2.com.

What problems is Formstack Forms solving and how is that benefiting you?

billing information collection

customer satisfaction surveys

internal ticket submissions Review collected by and hosted on G2.com.

Response from Lindsay Johnson of Formstack Forms

edit

Thanks for your feedback! We are happy that we could make some changes to accommodate the needs of our customers.

Verified User in Education Management

Small-Business (50 or fewer emp.)

4/13/2019

"Overall Okay, but Confusing at times"

3.5/5

What do you like best about Formstack Forms?

Formstack gives us the ability to create quick surveys and applications. The logic features allow us to combine multiple forms into one for a seamless user experience. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The logic features are definitely confusing. I also don’t trust that they always work. I have run into situations where all of the logic looks completely fine and I can navigate the form on my end, but users run into snags. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/20/2019

"Form stack"

3.5/5

What do you like best about Formstack Forms?

It has the option to design the form based on our need. For instance, We need Customer satisfaction requirement and I tried this with form stack Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

nothing comes up but sandbox envirnoment can be created to test Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/15/2019

"GREAT"

4.5/5

What do you like best about Formstack Forms?

Formstack is super easy to use! It's very user friendly and accessible. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

I haven't found anything that I don't like about Formstack yet :) Review collected by and hosted on G2.com.

Verified User in Glass, Ceramics & Concrete

Mid-Market (51-1000 emp.)

8/15/2019

"Formstack Review"

2/5

What do you like best about Formstack Forms?

It is simple to use and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

I think it could be improved based upon the technology we have these days. It seems to be a little older. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/17/2019

"Formstack Review"

4.5/5

What do you like best about Formstack Forms?

It's highly customizable and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The layout sometimes can feel a little constricting. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/15/2019

"Functional and accessible"

5/5

What do you like best about Formstack Forms?

Great product and supports. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The pricing could always be a little better. Also have secured document storage and isn’t sorted on a public CDN would be amazing. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/30/2018

"Great for Surveys, Registration, or Collecting Information"

5/5

What do you like best about Formstack Forms?

I use this product several times a week. I have used it for post-training session surveys, session registrations, collecting weekly reflections logs, monthly travel documents and more. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Some functionality has not performed as expected in the past. It seems that the development team has been quick to fix any issues and provide improvements when contacted. Review collected by and hosted on G2.com.

Recommendations to others considering Formstack Forms:

Great product! Allows for the collection of any information or forms you could imagine. The ability to set email automation using logic rules has been most helpful. Some submissions on the same form require different individuals receive email notifications based upon an answer to one of the questions on the form. FormStack makes it easy to set up those email automation settings. In addition, the ability to share the results/submissions with anyone to whom you provide the link has been invaluable. Review collected by and hosted on G2.com.

What problems is Formstack Forms solving and how is that benefiting you?

We use this to collect surveys, monthly document submissions, weekly reflections, post-session feedback collection, and more. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/15/2019

"Really powerful, easy to use"

5/5

What do you like best about Formstack Forms?

I appreciate how much can be done, AND the simplicity of use Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

There are still some functional and aesthetic controls that are still limiting the forms I am creating Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

8/19/2019

"Stepped up our game"

3.5/5

What do you like best about Formstack Forms?

It's software based. We used to be paper based. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Annual fees vs purchase of the system. I would rather purchase the software and updates than just subscription based, but I understand the business model. lease vs buy Review collected by and hosted on G2.com.