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Compare FireHydrant and incident.io 
Featured Products
At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
Free Trial
Free 5 Users
FireHydrant
Star Rating
(139)4.5 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansincident.io
Star Rating
(179)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that incident.io excels in user experience, with many praising its seamless integration with Slack, which consolidates workflows into a single hub. This centralization is particularly beneficial for teams looking to manage incidents collaboratively and efficiently.
- Users say FireHydrant is a reliable incident management tool that integrates well with existing tech stacks, including platforms like Slack and Jira. However, some users have noted that it can struggle to meet specific workflow needs, indicating potential configuration challenges.
- According to verified reviews, incident.io has a slight edge in ease of setup and administration, with users highlighting its straightforward installation process. This ease of use allows teams to quickly adapt and improve their incident response capabilities.
- Reviewers mention that FireHydrant offers excellent support, with high ratings for responsiveness and helpfulness. Users appreciate the service's willingness to work on enhancements, which can be a significant advantage for teams needing tailored solutions.
- G2 reviewers highlight that incident.io is a game-changer for incident response, featuring powerful tools like automated timelines and role assignments that streamline the management process. This functionality is particularly appealing for teams looking to enhance their incident documentation and response strategies.
- Users report that while FireHydrant has a solid overall rating, incident.io's higher satisfaction scores reflect a more polished product experience, particularly in areas like ticket accuracy and lifecycle visualization, which are crucial for effective incident management.
Pricing
Entry-Level Pricing
FireHydrant
Free Trial
Free Trial
Explore a free trial of enterprise incident management, alerting, and on-call.
- 30 day free trial
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
FireHydrant
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
8.8
105
9.2
138
Ease of Use
8.6
106
9.5
142
Ease of Setup
8.9
41
9.2
90
Ease of Admin
8.9
41
9.3
74
Quality of Support
9.3
80
9.8
129
Has the product been a good partner in doing business?
9.4
40
9.7
73
Product Direction (% positive)
9.2
103
10.0
131
Features by Category
Monitoring
Feature Not Available
8.8
91
9.0
87
9.4
97
8.7
93
9.2
94
Not enough data
Not enough data
Management Tools
8.7
92
8.9
97
8.9
94
9.4
98
8.7
88
9.3
100
Generative AI
8.3
34
8.2
55
8.2
34
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FireHydrant and incident.io are categorized as Incident Management
Reviews
Reviewers' Company Size
FireHydrant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
25.5%
Computer Software
23.4%
Information Technology and Services
19.7%
Telecommunications
5.1%
Internet
2.9%
Other
23.4%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Alternatives
Discussions
What is Blameless used for?
1 Comment
Official Response from Blameless
Blameless is used to take pressure off your engineering and operations team by proactively managing reliability and automating incident response. It provides...Read more
FireHydrant has no more discussions with answers
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
What do you like most about incident.io for incident management, and what could be improved?
1 Comment
JI
I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one...Read more
incident.io has no more discussions with answers
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