Fathom Reviews & Product Details

I run a marketing agency in Bucharest and I record almost every call I lead: a weekly PPC meeting with a hospital group client, internal web team syncs, and new business calls with prospects and partners.

What I value most is that I can stay in the conversation instead of taking notes. The summary and action items are ready right after the call, and they're good enough to send to the team as meeting minutes.

It also handles languages well. Most of my calls are in Romanian. I didn't expect it to cope with that, but the recording and transcript were usable.

It works the same whether the call is on Google Meet or Microsoft Teams. Some clients insist on Teams, so that matters to me.

The biggest benefit came when I connected Fathom to Claude. My AI assistant now reads the transcripts directly. I can ask what we agreed on with a client three weeks ago, or have follow-ups and CRM next steps drafted from what was actually said in the call. The recordings went from an archive I never opened to something I use every day. Review collected by and hosted on G2.com.

In Google Meets the Fathom Notetaker appears as unsafe.

The Romanian transcription isn't always accurate. It sometimes gets names wrong, both people's names and brand or client names, and it struggles with certain Romanian words, so a few lines come out garbled. The summaries are usually still correct, but when I need an exact quote or a name from the transcript, I have to double-check it against the recording. Review collected by and hosted on G2.com.

Fathom has been incredibly efficient for tracking all our calls, especially for customer success and internal training purposes. I really like the tracker feature, which allows us to be granular with the information we're looking for, and the Slack channel alerts are a nice touch. It's highly customizable, which has been great for coaching our customer success onboarding teams by implementing custom questions and answer rubrics. I appreciate the ease of use; I really like the desktop widget for creating milestones or review points from conversations. The AI summarization feature is fantastic; it helps us pinpoint exactly what we're looking for without having to listen to whole recordings. The video playback feature is a standout compared to competitors, providing a more comprehensive experience than typical screenshots. Fathom is by far the best AI notetaker available right now, and its straightforward setup makes it quick and fluid to get started. Review collected by and hosted on G2.com.

I think the ability to share specific clips could be a better user experience. But other than that, we live by Fathom at this company, and I can't think of anything else to improve at this point. Review collected by and hosted on G2.com.

Fathom being a note taker and meeting recorder, the UI is minimal as expected which means it does not distract or cover over my main windows or work. The UI simply lists the current and recent meetings with some common options which is brilliant. The app. integrates efficiently by joining my Teams meeting automatically. Also, the option of having only 1 Fathom agent per meeting when multiple team members are using Fathom is pretty good as it prevents multiple recordings of the same meeting. The performance in terms of listing key points and todos from meetings is exceptional and I think it uses AI to do this as the text in the notes from Fathom is not verbatim from the meeting. Overall it saves me a lot of time which I was otherwise using to note down key points or todos from a meeting, causing sometimes in meetings to miss some points while manually noting down. Fathom has resolved this exceptionally. Review collected by and hosted on G2.com.

Initially in multi user meetings, we had 4-5 Fathom agents for different users joining in and essentially duplicating the meeting recording and notes. We had to ask the engineering team to look into resolving this, and the solution of 1 Fathom agent per meeting resolved it. I believe this option should be more visible in the UI or in another way. Review collected by and hosted on G2.com.

That it is lightweight, easy to use, versatile and helps me pay attention in a meeting rather than having to make notes. Which is especially hard for me because I am blind, so I use a screen reader. Therefore, if I have to make notes myself, I have to listen to the speaker, my screen reader, and also have mental energy and attention left to try and summerize what I'm taking in. Review collected by and hosted on G2.com.

There are some screen reader accessibility issues with it, some elements being unlabeled. It's not impossible to use, but cumbersome at certain points. If more fixes were made to get the app to follow WCAG guide lines, I would appreciate it. Review collected by and hosted on G2.com.

I've used a few notetakers and fathom actually comes up with accurate to-dos and take aways at the end of each meeting. Review collected by and hosted on G2.com.

I wish I could see full list of my to-dos within the app! Review collected by and hosted on G2.com.

I am in meetings a lot of the day, often I am sharing my screen to demo and trying to take notes on another screen for follow-up. Fathom allows me to be fully present with the client with the ability to review the call after.

Love that it emails a summary to all participants after call, one less thing I have to remember to do.

Also like that the summary has links that take me directly to the spot in the recording where that item was discussed. You can also send out a specific line item to people that weren't on the call. Review collected by and hosted on G2.com.

I don't like that Fathom shows as on video in Teams, takes a lot of space and looks like I am on the call from 2 devices. Review collected by and hosted on G2.com.

Fathom’s free plan is excellent - one of the very best on the market. Onboarding and support have been solid. The user interface is mostly straightforward.

Meeting transcripts and summaries are generated and delivered extremely quickly, usually within a minute or two after the meeting ends. And they are for the most part, very well structured and contain the right amount of detail.

Finally, Fathom’s MCP is excellent- it’s been essential for tying Fathom into other tools in our software ecosystem.

We are new to Fathom but it has already become a permanent and core part of our enterprise stack. Review collected by and hosted on G2.com.

There are a few quirks in Fathom's UX that make some basic functions harder to find than they should be. E.g. sometimes I have found that it is not possible to minimise the floating Fathom app in a meeting. While other times, the function is available. I also wish it were easier to add Fathom to an unscheduled meeting in Teams. So far, I haven’t been able to find a way to do that. It would be great if Fathom could release a Teams app that’s accessible directly from the Teams meeting UI.

My only issue with the AI meeting summaries is how actions are presented: they’re split between “Action Items” at the top, the summary body itself, and in “Next Steps” at the end. It doesn’t feel clean, and it still requires trawling through the summary to make sure you’ve captured every action. Review collected by and hosted on G2.com.

It lets me focus 100% on my client because I’m not constantly writing notes. Afterward, I can take the transcript and run it through AI to capture any action items. Review collected by and hosted on G2.com.

I have not found any downsides to the software Review collected by and hosted on G2.com.

I like that it takes great transcripts and that it records my screen share, I also like that I can download a transcript as well as search for phrases Review collected by and hosted on G2.com.

Sometimes it won't launch and so I have to find it in my apps and launch it that way. And sometimes if I'm recording a tutorial, I can't get it to start recording. Review collected by and hosted on G2.com.

Honestly, the absolute best part is that I don't have to scramble to take notes anymore. Fathom just sits in the background, records, and puts together a surprisingly accurate summary right after the call ends. Review collected by and hosted on G2.com.

Sometimes having the bot physically join the call as a "participant" can throw off clients or people who aren't used to it. It usually requires a quick 10-second explanation at the start of the meeting so people don't think they're being spied on. Review collected by and hosted on G2.com.