[ Experie... Reviews ](https://www.g2.com/products/experience-com/reviews) [ Experie... Reviews ](https://www.g2.com/products/experience-com/reviews) # Experience.com Features ##### ## Consumer Intelligence (3) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (3) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (2) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Content Management (3) Data Centralization - Insight Engines Queries and pulls enterprise data into a singular knowledge respository Archiving - Insight Engines Stores and organizes synthesized data Search Analysis - Insight Engines Analyzes search results to identify trends and patterns Show More ##### ## Content Discovery (6) Search Interface - Insight Engines Provides a simple, intuitive search interface for users AI Functionality - Insight Engines Leverages artificial intelligence technology to empower search NLP Functionality - Insight Engines Leverages natural language processing technology to empower search Data Mining - Insight Engines Crawls within the enterprise and outside the enterprise for data points Structured Navigation - Insight Engines Provides filters for refined navigation Machine Learning - Insight Engines Leverages machine learning technology to empower search Show More ##### ## Segmentation (1) Customer Profiles Allows users to build and analyze customer profiles. Show More ##### ## Targeting (2) Behavioral Targeting Presents messaging depending on customer behavior. Contextual Targeting Presents messaging depending on customer context. Show More ##### ## Triggered Content (2) Geofencing Content triggered by customer's given geolocation. Triggered Messages Messages triggered by customer activity or behavior. Show More ##### ## Personalized Content (2) Recommendation Engine Provides recommendations based on customer metrics. Personalized Discounts Calculates and presents customized discounts. Show More ##### ## Listing Management (4) Network Directory Ability to submit location data to a wide variety of digital services Data Aggregators Ability to submit location data to major aggregators Duplicate Monitoring Consistently monitors search engines and directories and removes duplicate listings Optimization Offers the ability to enhance listings with menus, photos, videos, or other rich data Show More ##### ## Performance (2) Real-Time Updates Changes to location data are synced across listings immediately and in real time Analytics Provides data or insights into listing performance and engagement Show More ##### ## Local Search Optimization (6) Rank Tracking Monitor and report on ranking in local search results Online Listings Report on local citations and distribute accurate listing data to directories and search engines Google My Business Optimize or automate content for Google My Business Reputation Management Monitor online reviews and brand reputation Social Media Integrate with social media and offer management or automation tools Dashboards and Reporting Provide insights and data visualizations from a comprehensive dashboard Show More ##### ## Platform Basics (2) Centralized Platform Provides a centralized platform for all competitive intelligence for teams to review and analyze. Web Tracking Ability to capture changes your competitors make to their website to keep tabs on their features, plans, pricing, promotions, etc. Show More ##### ## Platform Data (2) Product Details Provides competitive intelligence related to product details, inlcuding the latest product feature additions and removals. Customer Feedback & Reviews Provides competitive intelligence around unfiltered customer feedback and reviews. Show More ##### ## Platform Content (1) Battlecards Ability to create battlecards to showcase comparison of your products or services against multiple competitors. Show More ##### ## Platform Reporting (2) Customizable Dashboard Allows users to create a customizable dashboard to curate and highlight specific competitive data. Benchmark Reporting Provides competitive benchmarking and monitors growth and market share over time. Show More ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (4) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Show More ##### ## Collection (5) Authentification Provide multiple methods of user authentication such as social media accounts. Review Forms Generate review forms and questionnaires to gather feedback from users. Personalization Ability to personalize review forms and questionnaires based on user type. Engagement Allow users to share, like/dislike, and comment on reviews. Community Q&A Consumers can ask questions about products and request feedback from peers. Show More ##### ## Use Cases (3) E-commerce Reviews can be collected directly from e-commerce platforms or online stores. Retail Reviews can be distributed across multiple channels (online, in store, etc.). Customer Service Allow consumers to provide feedback while interacting with customer service representatives. Show More ##### ## Administration (4) Incentives Provide incentives for reviewers, such as coupons and gift cards. Syndication Manage syndication to distribute reviews across multiple channels. Insights Analyze data points such as page views, average rating, or consumer sentiment. Content Support multiple types of user generated content such as text, video, or photos. Show More ##### ## Display Options (4) Badges Generate multiple types of badges based on user ratings. Widgets Create reviews widgets that can be embedded on websites and online stores. Integration & APIs Provide APIs or direct integration with e-commerce software and website builders. Marketing Manage marketing campaigns, as well as SEO, SERP, and A/B testing. Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Personalization Engines (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Review Management (2) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Competitive Intelligence (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5 (3,969) ](https://www.g2.com/products/birdeye/reviews) [ ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") Reputation 4.5/5 (2,405) ](https://www.g2.com/products/reputation/reviews) [ ![Yext](https://images.g2crowd.com/uploads/product/hd_favicon/5704960912a514431d185a72d7a73091/yext%282%29.svg "Yext") Yext 4.4/5 (1,090) ](https://www.g2.com/products/yext/reviews) [ View All Alternatives ](https://www.g2.com/products/experience-com/competitors/alternatives) Experience.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5 (4,096) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-experience-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5 (751) [ Compare Now ](https://www.g2.com/compare/experience-com-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.6/5 (2,109) [ Compare Now ](https://www.g2.com/compare/experience-com-vs-podium) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Local SEO ](https://www.g2.com/categories/local-seo) [ Experience Management ](https://www.g2.com/categories/experience-management)[ Local Listing Management ](https://www.g2.com/categories/local-listing-management)[ Personalization Engines ](https://www.g2.com/categories/personalization-engines)[ Competitive Intelligence ](https://www.g2.com/categories/competitive-intelligence)[ Multi-Location Marketing Platforms ](https://www.g2.com/categories/multi-location-marketing-platforms)[ Review Management ](https://www.g2.com/categories/review-management-software)[ Insight Engines ](https://www.g2.com/categories/insight-engines) Show More ##### Explore More [ Best outbound call tracking software for small business ](https://www.g2.com/discussions/any-recommendations-for-the-best-outbound-call-tracking-software-for-small-business)[ What platform integrates remote support with ticketing systems? 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