Compare Birdeye and Experience.com 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (44.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,991)4.7 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansExperience.com
Star Rating
(365)4.7 out of 5
Market Segments
Mid-Market (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Experience.com. Users appreciate features like the ability to consolidate all reviews in one platform, which has notably improved their online reputation in a short time.
- Users say that Experience.com stands out for its ease of use, making it simple to manage a large volume of client reviews. Reviewers highlight the user-friendly interface, which allows them to easily collect and showcase real customer experiences, thereby enhancing their online presence.
- According to verified reviews, Birdeye's implementation process is praised for its speed and efficiency. Users mention the intuitive onboarding wizard that helps them get started quickly, which is a crucial factor for businesses looking to improve their online reputation without lengthy delays.
- Reviewers mention that while Experience.com offers solid customer service, Birdeye's support quality is rated higher. Users have noted that Birdeye's support team is responsive and effective, which is essential for businesses needing timely assistance with their reputation management efforts.
- G2 reviewers highlight that Birdeye is particularly beneficial for small businesses, with nearly half of its reviews coming from this segment. This focus allows Birdeye to tailor its features to meet the specific needs of smaller enterprises, unlike Experience.com, which has a stronger presence in the mid-market segment.
- Users report that both platforms offer similar scores in terms of ease of use and setup, but Birdeye's additional features, such as comprehensive analytics and reputation management tools, provide a more robust solution for businesses looking to enhance their online visibility and customer engagement.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Experience.com
No pricing availableFree Trial
Birdeye
Free Trial is available
Experience.com
Free Trial is available
Ratings
Meets Requirements
9.3
3,435
9.4
302
Ease of Use
9.3
3,490
9.3
323
Ease of Setup
9.1
2,546
9.2
268
Ease of Admin
9.2
2,076
9.1
38
Quality of Support
9.4
3,269
9.2
273
Has the product been a good partner in doing business?
9.4
2,078
9.2
39
Product Direction (% positive)
9.4
3,381
9.4
309
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
390
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Content Management
Not enough data
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Content Discovery
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Generative AI
Not enough data
9.2
13
Not enough data
9.2
13
Segmentation
Not enough data
Feature Not Available
Not enough data
9.0
13
Targeting
Not enough data
8.6
13
Not enough data
8.9
14
Triggered Content
Not enough data
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Personalized Content
Not enough data
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
271
Not enough data
9.1
271
Not enough data
8.8
244
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
255
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
453
|
Verified
9.4
20
8.8
421
|
Verified
9.5
17
8.5
380
9.4
17
8.8
445
|
Verified
9.1
16
Performance
8.9
494
|
Verified
9.7
17
9.1
501
|
Verified
9.4
18
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
9.0
52
9.1
373
|
Verified
9.0
49
9.2
383
|
Verified
9.1
50
9.4
401
|
Verified
9.3
53
8.8
357
9.2
51
9.1
389
|
Verified
9.4
51
Platform Basics
Not enough data
9.1
36
Not enough data
8.9
38
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
Not enough data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Platform Content
Not enough data
8.6
35
Platform Reporting
Not enough data
8.8
36
Not enough data
9.0
36
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
413
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
474
Not enough data
9.0(won by default)
493
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
470
Not enough data
7.9(won by default)
432
Not enough data
8.4(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
93
Not enough data
8.4(won by default)
95
Not enough data
Analytics
8.7
491
9.2
127
8.9
485
9.3
129
8.7
463
9.1
125
8.0
413
8.6
119
Customization
8.5
420
8.6
118
8.2
403
8.3
113
8.6
430
8.8
115
8.4
412
8.7
110
Generative AI
8.7
355
9.0
105
8.7
355
8.8
109
Agentic AI - Experience Management
7.9
56
9.8
7
8.2
56
10.0
7
8.2
55
9.8
7
8.2
55
9.8
7
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.2
215
Not enough data
8.0
191
Not enough data
8.8
211
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
233
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
240
Not enough data
8.8
227
Not enough data
8.9
236
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
158
Not enough data
8.7
151
Not enough data
Collection
Not enough data
8.8
81
Not enough data
8.9
80
Not enough data
8.8
84
Not enough data
8.9
79
Not enough data
8.4
72
Agentic AI - Review Management
Not enough data
9.4
9
Not enough data
9.4
9
Moderation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Use Cases
Not enough data
8.4
73
Not enough data
8.4
75
Not enough data
8.8
79
Administration
Not enough data
8.1
73
Not enough data
8.4
75
Not enough data
8.7
72
Not enough data
8.9
73
Not enough data
Feature Not Available
Display Options
Not enough data
9.0
74
Not enough data
8.9
80
Not enough data
8.6
70
Not enough data
8.8
71
Generative AI
Not enough data
9.0
65
Feedback Management
8.7
521
Not enough data
Feature Not Available
Not enough data
9.0
606
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
533
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
686
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Survey Management
Not enough data
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Survey Customization
Not enough data
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Survey Insights
Not enough data
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Agentic AI - Survey
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
356
|
Verified
Not enough data
9.1
381
|
Verified
Not enough data
8.6
266
Not enough data
9.2
357
|
Verified
Not enough data
8.4
243
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
268
Not enough data
8.8
272
Not enough data
9.2
334
|
Verified
Not enough data
8.6
269
Not enough data
Content Generation - AI Content Creation Platforms
7.8
24
Not enough data
8.2
23
Not enough data
8.6
23
Not enough data
Management - AI Content Creation Platforms
7.9
21
Not enough data
8.7
23
Not enough data
8.7
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.3
1967
|
Verified
9.4
138
8.6
1433
|
Verified
9.1
126
8.8
1626
|
Verified
9.2
132
Reporting
Feature Not Available
8.1
113
8.8
1629
|
Verified
8.8
124
9.2
1991
|
Verified
9.3
131
Media Monitoring
8.7
1639
|
Verified
8.9
122
8.7
1490
|
Verified
9.0
124
8.4
1274
Feature Not Available
In-House Management
Feature Not Available
8.9
116
Feature Not Available
8.6
109
Generative AI
Feature Not Available
9.2
83
Agentic AI - Online Reputation Management
8.1
308
9.6
26
8.0
291
9.5
25
8.2
322
9.5
25
8.2
294
9.5
25
8.1
297
9.5
25
8.1
291
9.5
25
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Experience.com are categorized as Online Reputation Management, Multi-Location Marketing Platforms, Local Listing Management, Local SEO, and Experience Management
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Social Media Management, and Live Chat
Experience.com is categorized as Competitive Intelligence, Personalization Engines, Review Management, Survey, and Insight Engines
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.2%
Other
60.8%
Financial Services
50.4%
Real Estate
25.8%
Banking
18.2%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.2%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
