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Compare Birdeye and Experience.com 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Mid-Market (44.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansExperience.com
Star Rating
(353)4.7 out of 5
Market Segments
Mid-Market (44.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Experience.com. Users appreciate its ability to consolidate reviews from various platforms, making it easier to manage customer feedback effectively.
- Users say that Birdeye's user-friendly interface and filtering options enhance their experience, allowing them to track and respond to reviews seamlessly. One reviewer highlighted how it helps address service complaints before they escalate to public platforms like Google.
- According to verified reviews, Experience.com shines with its friendly user interface and dedicated customer support. Users value the personal touch of having a representative available for calls, which helps them navigate the platform more effectively.
- Reviewers mention that while both platforms are easy to use, Birdeye's comprehensive features for reputation management and local SEO give it an edge in functionality. Users find it particularly beneficial for monitoring and responding to reviews across multiple locations.
- Users highlight that Experience.com provides a consultative approach, which is appreciated during the onboarding process. However, some feel that Birdeye's extensive feature set and higher overall ratings make it a more robust choice for businesses looking to enhance their online presence.
- G2 reviewers note that while both platforms have strong ease of use ratings, Birdeye's higher volume of recent reviews suggests a more active user base, indicating that it may be better suited for businesses seeking a proven solution with ongoing support and updates.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Experience.com
No pricing availableFree Trial
Birdeye
Free Trial is available
Experience.com
Free Trial is available
Ratings
Meets Requirements
9.3
3,195
9.4
297
Ease of Use
9.3
3,250
9.3
318
Ease of Setup
9.1
2,328
9.2
264
Ease of Admin
9.3
1,926
9.1
38
Quality of Support
9.4
3,051
9.2
269
Has the product been a good partner in doing business?
9.4
1,928
9.2
39
Product Direction (% positive)
9.5
3,159
9.4
304
Features by Category
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Content Management
Not enough data
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Content Discovery
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Generative AI
Not enough data
9.2
13
Not enough data
9.2
13
Segmentation
Not enough data
Feature Not Available
Not enough data
9.0
13
Targeting
Not enough data
8.6
13
Not enough data
8.9
14
Triggered Content
Not enough data
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Personalized Content
Not enough data
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
9.4
20
8.8
417
|
Verified
9.5
17
8.5
375
9.4
17
8.8
439
|
Verified
9.1
16
Performance
8.9
489
|
Verified
9.7
17
9.0
490
|
Verified
9.4
18
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
9.0
51
9.1
366
|
Verified
9.0
48
9.2
378
|
Verified
9.1
49
9.4
388
|
Verified
9.3
52
8.8
353
9.2
50
9.1
385
|
Verified
9.4
50
Platform Basics
Not enough data
9.1
36
Not enough data
8.9
38
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
Not enough data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Platform Content
Not enough data
8.6
35
Platform Reporting
Not enough data
8.8
36
Not enough data
9.0
36
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
462
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
448
Not enough data
7.9(won by default)
425
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
377
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
489
9.2
127
8.9
485
9.3
129
8.7
465
9.1
125
8.0
414
8.6
119
Customization
8.5
421
8.6
118
8.2
404
8.3
113
8.6
431
8.8
115
8.4
412
8.7
110
Generative AI
8.6
353
9.0
105
8.7
354
8.8
109
Agentic AI - Experience Management
7.9
55
9.8
7
8.1
54
10.0
7
8.2
54
9.8
7
8.2
54
9.8
7
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Collection
Not enough data
8.8
81
Not enough data
8.9
79
Not enough data
8.8
84
Not enough data
8.9
79
Not enough data
8.4
72
Agentic AI - Review Management
Not enough data
9.4
9
Not enough data
9.4
9
Moderation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Use Cases
Not enough data
8.4
73
Not enough data
8.4
75
Not enough data
8.8
79
Administration
Not enough data
8.1
73
Not enough data
8.4
74
Not enough data
8.7
72
Not enough data
8.9
73
Not enough data
Feature Not Available
Display Options
Not enough data
9.0
74
Not enough data
8.9
80
Not enough data
8.6
70
Not enough data
8.8
71
Generative AI
Not enough data
9.0
65
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
598
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
528
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
580
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Survey Management
Not enough data
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Survey Customization
Not enough data
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Survey Insights
Not enough data
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Agentic AI - Survey
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
9.4
136
8.6
1420
|
Verified
9.1
126
8.8
1606
|
Verified
9.2
131
Reporting
Feature Not Available
8.1
113
8.8
1595
|
Verified
8.8
123
9.2
1868
|
Verified
9.3
130
Media Monitoring
8.7
1618
|
Verified
8.9
121
8.6
1441
|
Verified
9.0
123
8.4
1269
Feature Not Available
In-House Management
Feature Not Available
8.9
115
Feature Not Available
8.6
109
Generative AI
Feature Not Available
9.2
83
Agentic AI - Online Reputation Management
8.0
299
9.5
25
8.0
290
9.5
25
8.2
292
9.5
25
8.2
288
9.5
25
8.1
292
9.5
25
8.1
288
9.5
25
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Experience.com are categorized as Online Reputation Management, Multi-Location Marketing Platforms, Local SEO, Local Listing Management, and Experience Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Social Media Suites, AI Content Creation Platforms, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Experience.com is categorized as Competitive Intelligence, Personalization Engines, Review Management, Survey, and Insight Engines
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Financial Services
49.6%
Real Estate
26.1%
Banking
18.7%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
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