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At a Glance
Market Segments
Small-Business (51.7% of reviews)
Mid-Market (44.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,603)4.7 out of 5
Market Segments
Small-Business (51.7% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansExperience.com
Star Rating
(337)4.7 out of 5
Market Segments
Mid-Market (44.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Birdeye and Experience.com have a strong reputation management feature, scoring 9.3 each. However, reviewers mention that Birdeye's integration with Google My Business is particularly seamless, allowing for easier management of online listings.
- Reviewers mention that Experience.com excels in real-time updates, scoring 9.7 compared to Birdeye's 8.9. Users appreciate the timely notifications and updates that help them stay on top of customer feedback and engagement.
- G2 users highlight that Experience.com offers superior cross-system integration, achieving a perfect score of 10.0, while Birdeye scores 8.3. This feature allows users to connect with various platforms effortlessly, enhancing their overall workflow.
- Users on G2 report that Experience.com shines in autonomous task execution, scoring 9.7 compared to Birdeye's 7.9. Reviewers appreciate the automation capabilities that save time and reduce manual effort in managing customer interactions.
- Reviewers mention that both platforms provide excellent dashboards and reporting features, but Experience.com edges out with a score of 9.5 versus Birdeye's 9.1. Users find Experience.com's reporting tools more intuitive and visually appealing, making data analysis easier.
- Users say that while both products have strong customer support, Birdeye scores higher at 9.4 compared to Experience.com's 9.2. Reviewers appreciate Birdeye's responsive support team, which is often highlighted as a key factor in their satisfaction with the product.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Experience.com
No pricing availableFree Trial
Birdeye
Free Trial is available
Experience.com
Free Trial is available
Ratings
Meets Requirements
9.3
3,078
9.4
290
Ease of Use
9.3
3,132
9.3
311
Ease of Setup
9.1
2,225
9.2
257
Ease of Admin
9.3
1,869
9.1
37
Quality of Support
9.4
2,942
9.2
261
Has the product been a good partner in doing business?
9.5
1,870
9.2
38
Product Direction (% positive)
9.5
3,041
9.4
296
Features by Category
Messenger
8.8
379
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.8
382
|
Verified
Not enough data
8.9
379
|
Verified
Not enough data
Channels
8.9
395
|
Verified
Not enough data
8.9
387
|
Verified
Not enough data
9.0
396
|
Verified
Not enough data
8.1
320
|
Verified
Not enough data
8.4
312
|
Verified
Not enough data
Customers
8.9
384
|
Verified
Not enough data
8.7
373
Not enough data
9.0
381
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
8.6
347
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
27
Not enough data
8.7
27
Not enough data
8.8
28
Not enough data
Feature Not Available
Not enough data
8.8
27
Not enough data
Content Management
Not enough data
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Content Discovery
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Generative AI
Not enough data
9.2
13
Not enough data
9.2
13
Segmentation
Not enough data
Feature Not Available
Not enough data
9.0
13
Targeting
Not enough data
8.6
13
Not enough data
8.9
14
Triggered Content
Not enough data
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Personalized Content
Not enough data
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
263
Not enough data
9.1
260
Not enough data
8.8
240
Not enough data
9.0
274
Not enough data
Feature Not Available
Not enough data
8.8
238
Not enough data
8.9
249
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
257
Not enough data
9.0
257
Not enough data
8.6
199
Not enough data
8.4
202
Not enough data
8.3
184
Not enough data
8.6
200
Not enough data
Agentic AI - SMS Marketing
7.6
33
Not enough data
7.8
34
Not enough data
8.2
33
Not enough data
7.9
32
Not enough data
7.9
32
Not enough data
8.0
33
Not enough data
Listing Management
8.9
431
|
Verified
9.4
19
8.9
403
|
Verified
9.5
17
8.5
359
9.4
17
8.8
424
|
Verified
9.1
16
Performance
8.9
474
|
Verified
9.7
17
9.1
472
|
Verified
9.4
18
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
203
9.0
51
9.1
355
|
Verified
8.9
47
9.2
371
|
Verified
9.1
49
9.3
377
|
Verified
9.3
51
8.8
346
9.2
50
9.1
378
|
Verified
9.4
50
Platform Basics
Not enough data
9.1
36
Not enough data
8.9
38
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
Not enough data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Platform Content
Not enough data
8.6
35
Platform Reporting
Not enough data
8.8
36
Not enough data
9.0
36
Content & Collaboration
8.6(won by default)
395
Not enough data
8.4(won by default)
391
Not enough data
8.7(won by default)
397
Not enough data
8.4(won by default)
381
Not enough data
8.8(won by default)
392
Not enough data
8.5(won by default)
388
Not enough data
Social Management
8.7(won by default)
436
Not enough data
8.9(won by default)
435
Not enough data
8.5(won by default)
427
Not enough data
8.9(won by default)
430
Not enough data
7.9(won by default)
408
Not enough data
8.4(won by default)
405
Not enough data
8.4(won by default)
361
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
77
Not enough data
8.1(won by default)
76
Not enough data
8.0(won by default)
77
Not enough data
8.2(won by default)
77
Not enough data
8.1(won by default)
78
Not enough data
8.2(won by default)
77
Not enough data
8.3(won by default)
78
Not enough data
Analytics
8.7
485
9.2
127
8.9
481
9.2
128
8.7
463
9.1
125
8.0
411
8.6
119
Customization
8.5
419
8.6
118
8.2
402
8.3
113
8.6
429
8.8
114
8.4
410
8.7
110
Generative AI
8.7
352
9.0
104
8.7
351
8.8
108
Agentic AI - Experience Management
7.9
53
9.8
7
8.2
52
10.0
7
8.3
52
9.8
7
8.2
52
9.8
7
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
206
Not enough data
9.2
204
Not enough data
8.0
184
Not enough data
8.8
197
Not enough data
7.7
182
Not enough data
Operations
8.8
208
Not enough data
8.6
197
Not enough data
8.1
200
Not enough data
8.8
194
Not enough data
9.0
198
Not enough data
7.9
190
Not enough data
7.9
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.9
232
Not enough data
8.7
230
Not enough data
8.7
221
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
237
Not enough data
8.8
224
Not enough data
8.9
233
Not enough data
8.9
226
Not enough data
Feature Not Available
Not enough data
8.8
221
Not enough data
9.0
234
Not enough data
Generative AI
8.4
153
Not enough data
8.8
148
Not enough data
Collection
Not enough data
8.8
81
Not enough data
8.9
79
Not enough data
8.8
84
Not enough data
8.9
79
Not enough data
8.4
72
Agentic AI - Review Management
Not enough data
9.4
9
Not enough data
9.4
9
Moderation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Use Cases
Not enough data
8.4
73
Not enough data
8.4
75
Not enough data
8.8
79
Administration
Not enough data
8.1
73
Not enough data
8.4
74
Not enough data
8.7
72
Not enough data
8.9
73
Not enough data
Feature Not Available
Display Options
Not enough data
9.0
74
Not enough data
8.9
80
Not enough data
8.6
70
Not enough data
8.8
71
Generative AI
Not enough data
9.0
65
Feedback Management
8.7
511
Not enough data
Feature Not Available
Not enough data
9.0
591
Not enough data
Feedback Analysis
8.7
518
Not enough data
8.8
522
Not enough data
8.7
512
Not enough data
Feedback Sources
9.5
655
Not enough data
9.1
572
Not enough data
Feature Not Available
Not enough data
8.9
541
Not enough data
Generative AI
8.7
413
Not enough data
8.8
409
Not enough data
Survey Management
Not enough data
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Survey Customization
Not enough data
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Survey Insights
Not enough data
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Agentic AI - Survey
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Conversational Platform
8.8
382
Not enough data
Feature Not Available
Not enough data
8.8
337
Not enough data
8.9
307
Not enough data
Support Automation
8.7
328
Not enough data
8.7
335
Not enough data
8.8
327
Not enough data
8.6
294
Not enough data
Generative AI
8.4
232
Not enough data
8.4
230
Not enough data
Generative AI
8.6
177
Not enough data
8.6
175
Not enough data
8.2
166
Not enough data
Communication
9.1
348
|
Verified
Not enough data
9.1
373
|
Verified
Not enough data
8.6
261
Not enough data
9.2
347
|
Verified
Not enough data
8.4
239
Not enough data
Internal Use
8.8
471
|
Verified
Not enough data
9.0
344
|
Verified
Not enough data
8.7
262
Not enough data
8.8
267
Not enough data
9.2
326
|
Verified
Not enough data
8.7
266
Not enough data
Content Generation - AI Content Creation Platforms
8.0
22
Not enough data
8.5
22
Not enough data
8.9
22
Not enough data
Management - AI Content Creation Platforms
7.9
21
Not enough data
8.8
22
Not enough data
8.8
22
Not enough data
Agentic AI - Customer Advocacy
8.6
43
Not enough data
8.4
43
Not enough data
8.6
43
Not enough data
Consumer Intelligence
9.2
1766
|
Verified
9.3
131
8.6
1378
|
Verified
9.1
124
8.8
1567
|
Verified
9.2
129
Reporting
Feature Not Available
8.1
111
8.8
1553
|
Verified
8.8
119
9.2
1806
|
Verified
9.3
126
Media Monitoring
8.8
1584
|
Verified
8.9
118
8.7
1403
|
Verified
8.9
121
8.4
1238
Feature Not Available
In-House Management
Feature Not Available
8.9
113
Feature Not Available
8.6
108
Generative AI
Feature Not Available
9.1
82
Agentic AI - Online Reputation Management
8.1
260
9.5
24
8.0
256
9.4
24
8.2
254
9.5
24
8.2
254
9.5
24
8.1
257
9.4
24
8.1
256
9.4
24
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
6
Not enough data
8.3
6
Not enough data
7.7
5
Not enough data
8.9
6
Not enough data
Automation
8.6
6
Not enough data
9.2
6
Not enough data
7.5
6
Not enough data
Autonomy
7.5
6
Not enough data
7.5
6
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Experience.com are categorized as Local Listing Management, Online Reputation Management, Local SEO, Experience Management, and Multi-Location Marketing Platforms
Unique Categories
Birdeye is categorized as Social Media Management, Social Media Suites, AI Content Creation Platforms, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, and Live Chat
Experience.com is categorized as Competitive Intelligence, Personalization Engines, Review Management, Survey, and Insight Engines
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.6%
Medical Practice
6.5%
Marketing and Advertising
6.1%
Other
60.7%
Financial Services
50.5%
Real Estate
25.8%
Banking
18.2%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.0%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
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