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Experience.com
Experience.com
(357)
4.8 out of 5
Experience.com
By Experience.com
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Podium
Podium
(2,065)
4.6 out of 5
Podium
By Podium
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At a Glance
Experience.com
Experience.com
Star Rating
(357)4.8 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.com
Podium
Podium
Star Rating
(2,065)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Podium excels in customer engagement, with users highlighting its text messaging feature as a standout tool for quickly reaching customers and collecting reviews. This capability is particularly beneficial for businesses looking to enhance their communication and reputation management.
  • Users say Experience.com shines in its automation capabilities, making it easy for businesses to streamline their processes. Reviewers appreciate the platform's user-friendly setup, which allows for quick integration and effective online exposure, especially for those utilizing the free version.
  • According to verified reviews, Podium's interface is praised for being clean and intuitive, which contributes to a smooth user experience. Users have noted that this ease of use helps them manage customer interactions more effectively, enhancing overall satisfaction.
  • Reviewers mention that Experience.com offers strong social media integration, which is beneficial for businesses looking to expand their online presence. Users have found that the platform connects well with various social networks, facilitating better engagement with their audience.
  • G2 reviewers highlight that while both platforms have similar scores for ease of use, Podium's real-time messaging capabilities give it an edge in responsiveness, allowing businesses to engage with customers promptly and improve their service delivery.
  • Users report that Experience.com provides robust customer feedback tools, which help businesses gather insights and improve their offerings. This feature is particularly valued by mid-market companies looking to enhance their customer experience through data-driven decisions.
Pricing
Entry-Level Pricing
Experience.com
No pricing available
Podium
Core
Contact Us
Per Month
Browse all 3 pricing plans
Free Trial
Experience.com
Free Trial is available
Podium
No trial information available
Ratings
Meets Requirements
9.4
299
9.1
1,736
Ease of Use
9.3
320
9.3
1,755
Ease of Setup
9.2
266
9.1
1,087
Ease of Admin
9.1
38
9.3
887
Quality of Support
9.2
270
9.0
1,613
Has the product been a good partner in doing business?
9.2
39
9.2
905
Product Direction (% positive)
9.4
306
9.0
1,722
Features by Category
AI ChatbotsHide 32 FeaturesShow 32 Features
Not enough data
7.5
45
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
7.0
265
Messenger
Not enough data
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Channels
Not enough data
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
153
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Insight EnginesHide 11 FeaturesShow 11 Features
9.2
20
Not enough data
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Personalization EnginesHide 16 FeaturesShow 16 Features
8.6
14
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
13
Not enough data
Targeting
8.6
13
Not enough data
8.9
14
Not enough data
Triggered Content
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Personalized Content
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automotive MarketingHide 16 FeaturesShow 16 Features
Not enough data
7.9
66
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
7.7
271
Text Messaging
Not enough data
8.7
229
|
Verified
Not enough data
9.3
239
|
Verified
Not enough data
8.4
186
Not enough data
8.6
238
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.1
428
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
7.6
92
Productivity Tools
Not enough data
8.4
86
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
87
Not enough data
8.4
86
Not enough data
8.0
86
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Shared Inbox
Not enough data
5.8
22
Not enough data
6.1
22
Local Listing ManagementHide 6 FeaturesShow 6 Features
9.5
20
Not enough data
Listing Management
9.4
20
Not enough data
9.5
17
Not enough data
9.4
17
Not enough data
9.1
16
Not enough data
Performance
9.7
17
Not enough data
9.4
18
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.2
55
Not enough data
Local Search Optimization
9.0
51
Not enough data
9.0
48
Not enough data
9.1
49
Not enough data
9.3
52
Not enough data
9.2
50
Not enough data
9.4
50
Not enough data
Competitive IntelligenceHide 9 FeaturesShow 9 Features
9.0
40
Not enough data
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Experience ManagementHide 14 FeaturesShow 14 Features
9.1
136
Not enough data
Analytics
9.2
127
Not enough data
9.3
129
Not enough data
9.1
125
Not enough data
8.6
119
Not enough data
Customization
8.6
118
Not enough data
8.3
113
Not enough data
8.8
115
Not enough data
8.7
110
Not enough data
Generative AI
9.0
105
Not enough data
8.8
109
Not enough data
Agentic AI - Experience Management
9.8
7
Not enough data
10.0
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.8
28
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Platform
Not enough data
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Not enough data
8.7
14
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.5
36
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Review ManagementHide 23 FeaturesShow 23 Features
8.8
89
Not enough data
Collection
8.8
81
Not enough data
8.9
79
Not enough data
8.8
84
Not enough data
8.9
79
Not enough data
8.4
72
Not enough data
Agentic AI - Review Management
9.4
9
Not enough data
9.4
9
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.4
73
Not enough data
8.4
75
Not enough data
8.8
79
Not enough data
Administration
8.1
73
Not enough data
8.4
75
Not enough data
8.7
72
Not enough data
8.9
73
Not enough data
Feature Not Available
Not enough data
Display Options
9.0
74
Not enough data
8.9
80
Not enough data
8.6
70
Not enough data
8.8
71
Not enough data
Generative AI
9.0
65
Not enough data
SurveyHide 15 FeaturesShow 15 Features
9.0
62
Not enough data
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.3
344
Conversational Platform
Not enough data
8.6
295
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
181
Support Automation
Not enough data
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Generative AI
Not enough data
7.5
153
Not enough data
7.5
155
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.4
797
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
6.6
42
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Online Reputation ManagementHide 18 FeaturesShow 18 Features
9.2
146
7.4
758
Consumer Intelligence
9.4
137
9.1
631
|
Verified
9.1
126
8.4
518
9.2
131
8.5
559
|
Verified
Reporting
8.1
113
Feature Not Available
8.8
123
8.4
524
|
Verified
9.3
130
8.9
649
|
Verified
Media Monitoring
8.9
122
8.5
518
9.0
124
7.3
199
Feature Not Available
8.3
511
In-House Management
8.9
115
8.6
503
8.6
109
8.6
503
|
Verified
Generative AI
9.2
83
7.5
138
Agentic AI - Online Reputation Management
9.6
26
5.2
11
9.5
25
5.3
11
9.5
25
5.9
11
9.5
25
5.8
11
9.5
25
5.6
11
9.5
25
5.6
11
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com
Experience.com
Podium
Podium
Experience.com and Podium are categorized as Online Reputation Management
Unique Categories
Experience.com
Podium
Reviews
Reviewers' Company Size
Experience.com
Experience.com
Small-Business(50 or fewer emp.)
32.5%
Mid-Market(51-1000 emp.)
43.9%
Enterprise(> 1000 emp.)
23.6%
Podium
Podium
Small-Business(50 or fewer emp.)
60.2%
Mid-Market(51-1000 emp.)
35.0%
Enterprise(> 1000 emp.)
4.8%
Reviewers' Industry
Experience.com
Experience.com
Financial Services
49.9%
Real Estate
26.0%
Banking
18.6%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.2%
Podium
Podium
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Alternatives
Experience.com
Experience.com Alternatives
Birdeye
Birdeye
Add Birdeye
Reputation
Reputation
Add Reputation
Yext
Yext
Add Yext
SOCi
SOCi
Add SOCi
Podium
Podium Alternatives
Birdeye
Birdeye
Add Birdeye
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Plivo
Plivo
Add Plivo
Swell
Swell
Add Swell
Discussions
Experience.com
Experience.com Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Monty the Mongoose crying
Experience.com has no more discussions with answers
See all discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 Comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
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Experience.com
Experience.com
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Podium
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