The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities.
To qualify for inclusion in the Utilities (CIS) category, a product must:
Track customer use of electric, water, or gas
Gather customer information
Address utility meter-to-cash (M2C) processes
Offer customizable, or easy-to-update, means of collecting payment