Oracle Utilities Customer Care and Billing Solutions Reviews & Product Details

It's the best solution for financial and loss checking of the company, especially large companies, where financial management is too difficult. From this application, customers receive their bills timely. Review collected by and hosted on G2.com.

It's too expensive an application, and it is too difficult to manage; too many resources are needed to manage this application, and licenses are also costly; due to this, some companies refuse to implement it. Review collected by and hosted on G2.com.

CC&B has allowed EPE to configure rates in a timely manner. It's a perfect solution for utilities with a mid-size and large enterprise customer base. User Experience is great. Review collected by and hosted on G2.com.

Too much customization is required to make even the minor changes in daily workflow. There are limitations in the base product, like separate databases for CCB/MDM/MWM. Review collected by and hosted on G2.com.

Flexibility and consitency together. beide those you will have a aready system to be integrated with any new tech. Review collected by and hosted on G2.com.

Since it is fully browser based sometimes changes could not be used on time. Review collected by and hosted on G2.com.

I like the billing of ease and customers friendly portal which is easy to operate. Review collected by and hosted on G2.com.

Nothing is as dislike. I liked every thing Review collected by and hosted on G2.com.

Oracle customer care follows up and keep track of every ticket raised and thus gives a user insight of the background of any issue which makes it easy for new user to know the issue quickly. Review collected by and hosted on G2.com.

No cons observed by me on the Oracle service. Review collected by and hosted on G2.com.

It's really helpful for the easy process. It makes it easy for us. Review collected by and hosted on G2.com.

Sometimes more details are required to fill in. It's a lengthy process, but all details are used for other things. Review collected by and hosted on G2.com.

Oracle utilities provide totaly Bill solution Review collected by and hosted on G2.com.

Nothing to dislike but some time customer care very busy. Review collected by and hosted on G2.com.

Good for Bill and tracking customer details Review collected by and hosted on G2.com.

Some time fasing bugs issue in old version Review collected by and hosted on G2.com.

Oracle customer care is very supportive and tries to reach out to you in case of ticket raised. Also adhere to strict timelines in case of high priority tickets Review collected by and hosted on G2.com.

Customer care support is good. No change is required Review collected by and hosted on G2.com.

It is a very user friendly tool to use in testing in the utilities industry Review collected by and hosted on G2.com.

Nope everything is perfectly the way it is Review collected by and hosted on G2.com.