---
title: SMART360 Reviews
meta_title: 'SMART360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SMART360 works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 3
  scale: '5'
date_modified: '2026-06-22'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---

# SMART360 Reviews
**Vendor:** Bynry  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 3
## About SMART360
Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities.




## SMART360 Reviews
  ### 1. Try it, You'll never look back

**Rating:** 5.0/5.0 stars

**Reviewed by:** matthew L. | Manager Electric Distribution Operations & Construction at Dominion Energy, Utilities, Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about SMART360?**

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.

**What do you dislike about SMART360?**

As a user of Smart 360, we really don't miss much. anytime we have found something we think we might like, one call and it's usually implemented very shortly.

**What problems is SMART360 solving and how is that benefiting you?**

we recently started our AMR program with itron. Smart 360 stepped up and had us running in minutes. the technical support during the transition was above reproach

  ### 2. Expert in the commercial and operational management of telecoms and utilities companies.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam  Z. | Founder, Utilities, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2025

**What do you like best about SMART360?**

Smart360 allows us to provide better support to telecoms and utilities services; it already has a good customer information system (CIS); I prefer their query techniques, such as fuss for contract queries and foes for statements, because they are correct.

**What do you dislike about SMART360?**

The method is frequently time consuming and inefficient. Nonetheless, We have had an excellent experience with Smart360

**What problems is SMART360 solving and how is that benefiting you?**

Smart360 aided the expansion of our digital business and improved commercial connections with our customers.

  ### 3. Useful app Streamlining tasks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick  M. | Lead Data Analyst at Technicus, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2025

**What do you like best about SMART360?**

User-Friendly interface: Intuitive design and easy navigation enhance user experience. Innovation: Unique features for users sets the app apart from competitors.

**What do you dislike about SMART360?**

No cons.... Absolutely loved the services

**What problems is SMART360 solving and how is that benefiting you?**

Good expert overall till now, love using the platform and the reach it gets out



- [View SMART360 pricing details and edition comparison](https://www.g2.com/products/smart360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+22%3A23%3A18+-0500&secure%5Bsession_id%5D=847d900e-5559-458c-9db2-ea0aeb8ed478&secure%5Btoken%5D=7aa4c5a32760feb6367ec29c0ec544580a4fc78dea3e0aaee0aab99a1ad5e16c&format=llm_user)

## SMART360 Features
**Data Management**
- Data Quality - Meter Data Management
- Data Aggregation - Meter Data Management
- Compliance - Meter Data Management

**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS

**IoT Capabilities**
- Process Automation
- Security
- Safety
- Environmental Conditions
- Resource Optimization
- Analytics

**Assets Management**
- Asset Quality Assurance - Meter Data Management
- Smart Meter Deployment - Meter Data Management
- Energy Resource Management - Meter Data Management

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS

**Agentic AI - Smart Utilities**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

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