--- title: Salesforce Energy & Utilities Cloud Reviews meta_title: 'Salesforce Energy & Utilities Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Salesforce Energy & Utilities Cloud works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-10-05' parent_category: name: Utilities url: https://www.g2.com/categories/utilities ---

Salesforce Energy & Utilities Cloud Reviews & Product Details

Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences.

Seller

Discussions

Salesforce Energy & Utilities Cloud Community

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G2 reviews are authentic and verified.

GB

Gaurav B.

Solution architect

Enterprise (> 1000 emp.)

7/7/2022

"Geeat for complex CPQ and overall Sales/Contract process"

5/5

What do you like best about Salesforce Energy & Utilities Cloud?

- Out-of-the-box Salesforce Energy and Utilities Cloud(Vlocity) components solve many business scenarios without the need to code

- Omni channel by design

- Vlocity integration capabilities with apps and API

- Omni Script, Data raptor, Integration procedures, Calculation matrices, etc.

- You can build a Customer 360 view within the console with all features to make the Sales process easier

- Process engine Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy & Utilities Cloud?

- Pricing can be a bit more competitive. Review collected by and hosted on G2.com.

What problems is Salesforce Energy & Utilities Cloud solving and how is that benefiting you?

- It is one of the best decisions we made to implement Salesforce Energy and Utilities Cloud(Vlocity) for our CPQ and Sales process

- We integrated our Quote/Order flow with Docusign to make the contract process seamless

- We implemented dynamic contract templates using Vlocity document templates

- We were able to able to integrate our internal applications using APIs using integration procedures

- Our flow had multiple steps which were orchestrated using Omni scripts with validation rules built into it.

It has been a great experience so far using Salesforce Energy and Utilities Cloud for our implementation. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

10/20/2022

"Very reasonable and efficient software"

4/5

What do you like best about Salesforce Energy & Utilities Cloud?

Very seamless transition from other similar softwares which made it easy for everyone to wrap their heads around, with a few added features that sweetened the deal. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy & Utilities Cloud?

There are a few features other softwares have that this one would benefit from but overall I don't have any real complaints. The price could always be better, but I feel there's sufficient value. Review collected by and hosted on G2.com.

JV

Jorge V.

A

Enterprise (> 1000 emp.)

7/14/2022

"Great tools for self service but also great customer service support!"

5/5

What do you like best about Salesforce Energy & Utilities Cloud?

Basically the opportunities it opens for all kinds of digital marketing Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy & Utilities Cloud?

I haven't run into any situation that I would say I dislike. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

11/1/2022

"Sales is and will be the best option in data management and customizable solutions."

5/5

What do you like best about Salesforce Energy & Utilities Cloud?

It helps increase customer engagement with omnichannel support and digital self-service Review collected by and hosted on G2.com.

What do you dislike about Salesforce Energy & Utilities Cloud?

It might be a little bit expensive for a startup business. Review collected by and hosted on G2.com.

There are not enough reviews of Salesforce Energy & Utilities Cloud for G2 to provide buying insight. Below are some alternatives with more reviews:

Oracle Utilities Customer Care and Billing Solutions

Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change

SAP Utilities Customer Engagement

Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end customer engagements.

Smartflex is a best–in–class holistic solution with a CIS at its core that has been expanded in three dimensions: Meter Data Management (MDM), Digital Customer Experience (DCX), and Mobile Workforce Management (MWM) which are the key capabilities to ensure the success of any utility business.

PayIt is bringing government agencies and people closer together through our award-winning, digital platform. PayIt allows state and local agencies to consolidate hundreds of services into one connected experience. This innovative approach modernizes how constituents interact with government and allows offices to increase efficiency, streamline the citizen experience and drive down operational costs.

Qatium is an open and collaborative water management platform that helps utilities improve the efficiency of their water systems. Qatium allows water utilities to work with any water network in the world (clean water, wastewater, rainwater, purification, reuse, irrigation, etc ...). It also helps those who don’t have the technical resources or hydraulic knowledge to create new water networks.

Customer Information System

Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multiple services and locations can be consolidated into one bill or multiple bills (by service or location) as required.

Our TrueBill utility billing software provides a browser-based CIS/Utility Billing solution based upon the most current Microsoft platforms.

Oracle Utilities Opower Energy Efficiency

Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation with Oracle Utilities Opower Energy Efficiency Cloud Service.

Oracle Utilities Opower Digital Self Service

Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service.

More than mapping. Ziptility is purpose-built software for utilities. Map assets, complete locates, work orders, customer requests, and maintenance with a single solution.

Pricing

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Consulting Services for Salesforce Energy & Utilities Cloud

Aquiva Labs

Penrod

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Categories on G2

Utilities’ Customer Information System (CIS)

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