# Efficy CRM Reviews **Vendor:** Efficy **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 102 ## About Efficy CRM At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele. ## Efficy CRM Pros & Cons **What users like:** - Users highlight the **ease of use** of Efficy CRM, making it efficient and user-friendly for small businesses. (23 reviews) - Users appreciate the **efficiency** of Efficy CRM, finding it user-friendly and effective for managing customer relationships. (12 reviews) - Users value the **easy customization** of Efficy CRM, allowing tailored solutions that boost productivity and growth. (11 reviews) - Users appreciate the **responsive customer support** of Efficy CRM, enhancing the overall management experience. (10 reviews) - Users value the **extensive feature set** of Efficy CRM, appreciating its adaptability and user-friendly design for productivity. (9 reviews) - Users find Efficy CRM's **user-friendly interface** exceptional, making it easy to implement and manage customer interactions. (9 reviews) - Customer Management (8 reviews) - Customizability (8 reviews) - Intuitive (8 reviews) - Customization Options (7 reviews) **What users dislike:** - Users note a **steeper learning curve** with Efficy CRM, finding it challenging to navigate its extensive features. (10 reviews) - Users feel Efficy CRM is **expensive** , especially for small firms, limiting its accessibility and value. (9 reviews) - Users face frequent **bugs and loading issues** that disrupt workflows and hinder efficient project management. (7 reviews) - Users find the **UI/UX design lacking** , highlighting the need for improvements and better customization options. (6 reviews) - Users report frequent **error handling issues** , with slow loading times and manual updates complicating their experience. (4 reviews) - Limited Customization (4 reviews) - Limited Features (4 reviews) - Users experience **slow loading** times in Efficy CRM, leading to frustration and confusion during use. (4 reviews) - Expertise Required (3 reviews) - High Complexity (3 reviews) ## Efficy CRM Reviews ### 1. CRM very flexible, but configuration not very user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Efficy CRM?** CRM very open with multiple possible connections between several entities. **What do you dislike about Efficy CRM?** Settings not very user-friendly like most of the more recent and/or well-known CRMs on the market. **What problems is Efficy CRM solving and how is that benefiting you?** Information transfer about the different services and teams of the company. ### 2. Efficy: An Efficient CRM for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Dhruv D. | Digital Marketing Specialist- Client Servicing and Paid Media Strategy, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Efficy CRM?** 19+ features that are offered by Efficy CRM is designed in such a way by taking into consideration all the aspects related to every function of a business. Easy to learn and easy to use CRM tool for all types of business. Implementing this CRM is easy into your system as it is most compatible. Customer support system is prompt and timely resolutions are provided which keeps business continuity. **What do you dislike about Efficy CRM?** The number of integrations is a bit less than compared to other market players, If you can provide more integrations apart from google and microsoft, then it could become a market mover product. **What problems is Efficy CRM solving and how is that benefiting you?** I have all of my customer data on it, I can operate and maintain details and customer interactions timely with time stamp. Allows my clients to see their work progress and helps generate query tickets easily so that we can provide customer support on time. ### 3. Efficy CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Efficy CRM?** As per the current scenario and trend Efficy CRM definatley help to grow a business and organization. It has the features that help to manage small and large task in a very easy way like lead generation, dashboard, catalogoue, data , document and much more. Also, integration of third party tools in efficient way is really good in Efficy CRM. **What do you dislike about Efficy CRM?** User interface could be improve as well as more customization could be provided to users. **What problems is Efficy CRM solving and how is that benefiting you?** It help in collaboration in cross functinal teams that help to save time in work efficently. Reports and analytics helps to align with the data and get insight.it also helps in streamline the sales and management from lead generation to the convertion. ### 4. Sales got better and convenience exacerbated. **Rating:** 5.0/5.0 stars **Reviewed by:** Naman C. | Founder & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Efficy CRM?** I am a small business owner, making sticky notes or being on the spreadsheets all day long but then Efficy came into play! Now keeping track of customer interactions, sales pipelines, and marketing campaigns are very organized & also rewarding as we no more face leads loss or forgotten follow ups. The best part? Data privacy was sorted. Being European-based, efficy takes data security seriously, which is very important for me and also my customers. I have seen a noticeable difference in outcomes, now building strong relationships with customers is easier than ever, and closing deals feels effortless and customer satisfaction is soaring. At last, I would like to talk about the ease of use, where efficy excels, The user interface is very easy to understand and organised which adds realtime value to overall operations of my business. **What do you dislike about Efficy CRM?** To be very honest, it's mostly flawless but I would certainly want it to be a little more affordable for small businesses like mine. **What problems is Efficy CRM solving and how is that benefiting you?** It brings value to our overall operations, and makes my work setup more easy to navigate, also saves time which I can utilize to further grow my business. ### 5. Great CRM, most upgraded and easy to use of them all **Rating:** 4.5/5.0 stars **Reviewed by:** Kritabh K. | Packaged App Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Efficy CRM?** Interface is most interactive and gives feel of a video game with great graphics, interface is the main feature of any application Efficy sure does stand out in it. Easily accessible and can be accessed through mobile as well as tablet which makes it available on go and at any time. Data analysis of coustmer is efficient and thus give make it great CRM. Surely creates great relationship with coustmers. **What do you dislike about Efficy CRM?** Number of features which Efficy offer are great in number and thus can be bit overwhelming for a new user and a new user can find it little bit confusing. Secondly it is little bit expensive specially for the small firms. Coustmer support is also not upto mark. **What problems is Efficy CRM solving and how is that benefiting you?** It was never is easy to get a good relationship with coustmers and that's where Efficy CRM steps in. It's great features helps in knowing couatmers better. It's powerful search engine thus make coustmer interactions easily accessible. ### 6. One stop solution for all your customer management needs **Rating:** 4.5/5.0 stars **Reviewed by:** Rupak J. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** Intuitive and user friendly platform for streamlining your business and customer relations. Also, the rich feature set fulfills all the requirements expected from a great CRM tool suitable for organisations of different sizes with different frequency of use. **What do you dislike about Efficy CRM?** One thing where Efficy can improve is providing an upfront comprehensive training to minimise support requests. But, the support service was really helpful in sorting things out and enabled easy installation and integration with other tools. **What problems is Efficy CRM solving and how is that benefiting you?** It helps my organisation in managing and analysing our customer interactions though out the customer lifecycle. This helps in understanding our customers and their needs better. Thereby helping us in improving our customer relationships. It also helps us in creating personalised and engaging emails relevant to our users. ### 7. Real review of Efficy CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Efficy CRM?** Efficy CRM is best in user friendly interface, it provides customization capabilities and comprehensive set of features,it's flexibility in adapting to different business needs.The software is known for its scability making it suitable for both smaller businesses and large scale enterprises.It is easy to use and provides customer support.It has ease in implementation and frequency of using is much with easier to integrate. **What do you dislike about Efficy CRM?** Challenges mainly I faced is with initial setup and configuration in Efficy CRM.Some advanced functionalities may require additional customization and technical expertise. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM is solving many problems including design to enhance customer relationship, streamlining process and overall improving business performance, provides customization,automation in sales and workflow -enhancing operational efficiency. ### 8. It’s accessible, Budget friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Efficy CRM?** Efficy is a must have tool. Perfect for small size organisation. It assist us to work in a organised way Efficy is reliable and make my work much easy It help us to generate leads **What do you dislike about Efficy CRM?** There are few things which is bit confusing and facing difficulties while using that part. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM can help us in tracking business contacts. It also helps in trading team as well as marketing team in a professional way It is easy to you through mobile phone as well. ### 9. Efficy crm real view with my review **Rating:** 5.0/5.0 stars **Reviewed by:** Dev S. | Assistant System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Efficy CRM?** It usually provides advantages such as centralized customer data streamlined communication task automation and customizable workforce. Enhancing team collaboration and optimizing sales processes for better efficiency and productivity.easy to use,customer support makes easy. **What do you dislike about Efficy CRM?** Efficy crm has faced critics for its relatively steeper learning curve and the need for more intuitive user interface. It's essential to Ssez your specific business needs and preferences when considering creating platforms **What problems is Efficy CRM solving and how is that benefiting you?** Efficy crm addresses challenges related to customer relationship management by providing a centralized platform to manage customer data communications and sales processes it benefits include improved customer relationship streamlined communications task automation enhanced collaboration among team members. ### 10. Right fit and very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy B. | Influencer Marketing Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Efficy CRM?** it is a user friendly platform and helps both small scale and large scale businesses. it helps in keeping all the data in one place that leads to better efficiency and effectiveness. **What do you dislike about Efficy CRM?** it has multiple features and not everyone understands it and hence leads to confusion. Also, it is a lite expensive for small scale businesses. **What problems is Efficy CRM solving and how is that benefiting you?** using efficy CRM has made my tasks easy as it keeps all the data in one place. it can be accessed through phone too. it provides data analytical tools which allows to oversee customer insights. **Official Response from Laetitia Baret:** > Thank you Nancy for your review. Always nice to read that our solutions help people in their daily work, in a user friendly way. Concerning our wage of features (and prices), we have different solutions in our catalog that fit every company, from ready-to-use to tailor-made solutions. ### 11. The CRM of the new age which helps you manage everything with a friendly Interface to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** NILENDRA R. | Senior Associate-Account Development (EMEA), Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Efficy CRM?** The ease to track everything from information to interaction in one place along with ease to reach out your potential leads. Visual insights and gamified interface are key feature which stands out. Fare pricing compared to other competitors without hampering the quality of service with life long custom upgrades is cherry on the top. At last the amazing customer support they offer is something which should not be overlooked. **What do you dislike about Efficy CRM?** Not much of thinks I doslike however the web interface can be a bit overwhelming in the beginning and the build in import tool seems to be a bit outdated **What problems is Efficy CRM solving and how is that benefiting you?** I reach out to a lot of people and need to manage the leads which sometimes become a tedious process in terms of keeping the track and managing the contact details and Efficy has helped me there to great extet ### 12. Efficy - A right fit for the business **Rating:** 4.5/5.0 stars **Reviewed by:** Madhu B. | Backend executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Efficy CRM?** - It is obvious that you can store information in CRM; however, most CRMs fail to organize the data efficiently which makes it hard for user to locate it easily. Efficy solves this problem and organize the data in much more organized manner and keep it centralized. - On the go access is possible through Efficy. Which means, you can access it through your mobile phone/smartphone device. - Efficy provides Data analytical tools as well, which allows you to gain insights from customer interaction. This would help organization in decision making. **What do you dislike about Efficy CRM?** - It could just take a little longer for anyone to gets comfortable with Efficy, just because it has a lot of featurs and it also offers customization to a lot of extent. This isn't a disadvantage though, however, could be a little time consuming. **What problems is Efficy CRM solving and how is that benefiting you?** Storing and orgaizing data so that it can be used later whenever needed. Its quite simpler for me to find data and take actions baed on the required. On top of it, it allows me to schedule meetings rigth from the CRM itself which saves a lot of time. ### 13. a key to efficient CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Akhil B. | Training Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Efficy CRM?** - Efficy crm is accessible through mobile, this allows user to access data/information on the go. - Powerful search engine and efficient responsiveness. - Data storage is done in an efficient manner, you can find hte information quite easily the way you wanted. **What do you dislike about Efficy CRM?** - someone who is new to crm software, could find it little difficult to understand due to the number of features/options it has. This might lead to a steep learning curve. - you can customize a lot in efficy crm; however, at some places you need to have technical expertise to customize as per the system needs. - it is accessible through mobile;however, there are limited features accessible through the mobile phone compared to the desktop version. **What problems is Efficy CRM solving and how is that benefiting you?** It is helping to organize and centralize the data, and making it easier to access whenever you want. Within this CRM, you can schedule your tasks, meetings, and appointsments, which would help you to be organized and staye on the top of everything. ### 14. Efficient and Feature-Packed CRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shweta S. | Flutter Developer & Unity Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** User friendly Interface. High level of Customization Available. Powerful Reporting Capabilities. Automating repetitive task and managing workflows. Efficy has been responsive and helpful, addressed our queries promptly and provided assistance whenever needed. **What do you dislike about Efficy CRM?** While the platform is user friendly. there is still a learning curve, especially for our users new to CRM systems. However the available training resources help ease this process.. **What problems is Efficy CRM solving and how is that benefiting you?** I must say it has truly streamlined our customer relationship management process, Offers a comprehensive set of features that makes managing customer interactions, sales and marketing efforts a breeze. ### 15. Efficient app - Easy to use- Value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Goutham S. | Process Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Efficy CRM?** Easy to use .- User friendly and easily can be explained to people in sales .Carries out all Marketing campaigns and customer support so easily . Can be modified to each organisation needs and specifications and one can adapt to it very quickly. Internal communications becomes easy and with the software no tasks will be left untouched and increases the productivity.Customer Support is great and quick. **What do you dislike about Efficy CRM?** Very less to say . However there is some issues Technically . Small glitches which can be rectified. Also additional charges for extra features can be reduced . **What problems is Efficy CRM solving and how is that benefiting you?** Loads of untouched tasks can be easily sorted.so that no tasks is left in the air. With this benefit the customers won't feel ignored. Customer support and database management has become more easier . ### 16. Makes your work easier being a one stop solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sarita A. | IT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2024 **What do you like best about Efficy CRM?** It is used friendly platform that helps you fulfil the requirement in easy and effective manner. It helps you with customisation that makes it flexible for all business needs **What do you dislike about Efficy CRM?** It has multiple features and it becomes difficult to understand all in one go. **What problems is Efficy CRM solving and how is that benefiting you?** It is convenient to store all the information and organise your data. Efficy CRM can be accessible through any device which makes it great. ### 17. Most efficient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh B. | Influencer Marketing Associate , Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Efficy CRM?** This is a very useful tool for small business as it helps maintain the data at one place which leads to ease of work. **What do you dislike about Efficy CRM?** Complexity and affordability of the tool is something that can be worked upon. **What problems is Efficy CRM solving and how is that benefiting you?** It has helped me maintain all my data at 1 place. It is a user friendly platform whiich is useful for all sizes of businesses. ### 18. Great Initiative for Startups and Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Samridhi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Efficy CRM?** That it helps the business to generate more ROI which in turn help them to scale more by making them understand more about their customer patterns. Also it is very user friendly that makes it easy to implement. **What do you dislike about Efficy CRM?** That it shares the customer database which I feel should be confidential information. **What problems is Efficy CRM solving and how is that benefiting you?** It is helping me to understand the customer patterns and behaviour while purchasing anything which in turn is helping me to generate ROI for my business. ### 19. Value For Money and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshender S A. | Senior Account Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Efficy CRM?** This is very easy to use and will make your work easier. This makes your CRM journey effective and efficient. **What do you dislike about Efficy CRM?** Its bit expensive and that makes it difficult for small scale businesses to use it **What problems is Efficy CRM solving and how is that benefiting you?** It helps you to make updates on your working projects which will save lot of your time. ### 20. Great Fit and Very Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Kratika C. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Efficy CRM?** It is easy to use and people can rely on that as its an efficient way for each organisation **What do you dislike about Efficy CRM?** It has a lot of feature and it is bit expensive for small scale company. **What problems is Efficy CRM solving and how is that benefiting you?** It has helped us to maintain the data seamlessly and it is a user friendly platform for business. ### 21. EFFICY CRM REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2023 **What do you like best about Efficy CRM?** Their way of converting customer data into knowledge hub and have a complete overiview of the customer . Their one stop shop for customer service , sales , marketing etc to grow the business make it the best of the competitiors . **What do you dislike about Efficy CRM?** New user find it diificult ot understand as it is little complex for a newbess. Extra cost for additonal feature and licencing cost make it little expensive . **What problems is Efficy CRM solving and how is that benefiting you?** Helping the collected data to convert into the knowledge that is required for the businees which thus helps in marketing activities and acquire the cuatomers . It has helped to acquire the customer for the business . ### 22. Experience with Efficy CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Vidushi S. | Audit Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Efficy CRM?** Efficy CRM is really easy to use and integrate with my other applications It has a lot of features which makes it easy to work and increase efficiency **What do you dislike about Efficy CRM?** It loads error sometimes and with so many features at once, it is a bit confusing **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM is helping me to manage the clients at once place and greater customer satisfaction **Official Response from Laetitia Baret:** > Thank Vidushi for your comment. Easiness and efficiency... You said everything we hope to hear from our users. ### 23. Experience with Efficy CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Kaishmeen S. | Business Development Research Associate , Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Efficy CRM?** 1. Accessing databse is very easier. Can open from any device from anywhere 2. Timely reminders provided and helps in completing tasks with ease **What do you dislike about Efficy CRM?** It has a bundle of features which at times get overwhelming but every feature is useful when you learn about them and use it **What problems is Efficy CRM solving and how is that benefiting you?** It is helping in managing the workflow and keep a track of everything at one place ### 24. Great initiative which allows customer customization and needs **Rating:** 4.5/5.0 stars **Reviewed by:** Keshav Saraogi b. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Efficy CRM?** I really liked the accessibility of the website and all the features provided helped me a lot. **What do you dislike about Efficy CRM?** Just a small thing I disliked was the buffer time **What problems is Efficy CRM solving and how is that benefiting you?** Efficy crm helped me a lot while email marketing and reaching the targeted audience ### 25. Experience with Efficy CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Kabir C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Efficy CRM?** It has made the work a lot wasier for me. The pricing standsout and perfectly priced **What do you dislike about Efficy CRM?** At times it takes some time to load and its a bit overhwelming experience as a lot of features to understand **What problems is Efficy CRM solving and how is that benefiting you?** It has helped me manage my pipeline and effeciently integrates with other apps ### 26. Efficy CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Efficy CRM?** Efficy CRM helps in each and every business like construction, real estate , social media etc . It helps in maintaining smooth relationship with your line of customers . Their automation of campaigns, reporting , marketing techniques are really helpful. **What do you dislike about Efficy CRM?** Sometimes it shows an error or page is not updated or dogital signature has to be refreshed manually . We cant make the easy changes and moreover on the sequence we want **What problems is Efficy CRM solving and how is that benefiting you?** EFFICY is an excellent CRM software which helps in automation of marketing like sending emails . It has made very easy to manage clients data and sales pipeline ### 27. EFFICY - A perfect software to make your life easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha s. | Application Developer - Salesforce , Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Efficy CRM?** The Best thing about this is its Ease of Use. It is Efficient and very amazing to work on. **What do you dislike about Efficy CRM?** Technical support could be better and Page loading is a slow process. **What problems is Efficy CRM solving and how is that benefiting you?** Helps in Growing Business and has reliable reporting. Its automation increases productivity and makes the process smooth. ### 28. The CRM software i really upon **Rating:** 4.5/5.0 stars **Reviewed by:** Komal G. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** The user friendliness and customisable view is the USP o efficy CRM. For Project management email marketing everything under one umbrella. **What do you dislike about Efficy CRM?** So far everything looks good. Nothing i can complint apart from few glitches **What problems is Efficy CRM solving and how is that benefiting you?** Content Management gets so easy and email marketing management gets easy as pie ### 29. A decent overall first experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ishan S. | Audit Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about Efficy CRM?** 1. It is very easy to sunchronize with other platforms 2. The price point is apt and on point **What do you dislike about Efficy CRM?** It gets difficult to understand the software at first and customize it as per personal need **What problems is Efficy CRM solving and how is that benefiting you?** It helped me close more clients and generating more business for me ### 30. Best customer relationship management tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank M. | Security Delivery Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Efficy CRM?** It is very easy , fast and efficient to use. It is easier to manage. It is one of the user friendly software. Customer support is also available for help. **What do you dislike about Efficy CRM?** Sometimes it had error, page is not updated. Project management can be better. **What problems is Efficy CRM solving and how is that benefiting you?** In Efficy CRM we can easily keep track of all interactions with our customers and having attractive design. ### 31. honest review about one of the best product **Rating:** 5.0/5.0 stars **Reviewed by:** Shilpa D. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Efficy CRM?** Efficy CRM is easy to use and implement on real time data ,it provides lot's of featrure for segmentation,provides good customer support and helps in building good relationship with customer. **What do you dislike about Efficy CRM?** Some connection issues which needs to be improvd while working on the CRM. **What problems is Efficy CRM solving and how is that benefiting you?** It is helping me to grow and develop my buisness strategies in as structured way, saves our time to organize data which helps in growing business. ### 32. One of the best CRM in market. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumay P. | Application Development Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Efficy CRM?** Efficy CRM is easy to use and we can easily delpoy. Its flexible in terms of customization. **What do you dislike about Efficy CRM?** Technical support is not good. Efficy CRM is very costly than other CRM tools present in market. **What problems is Efficy CRM solving and how is that benefiting you?** With the help of Efficy CRM, I'm managing customer data and its also mobile user friendly. It also help me create templates and campaigns. ### 33. Efficy is very flexible and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Navya S. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Efficy CRM?** Efficy CRM manages all customer data projects and better places to manage information.Its very easy to use. **What do you dislike about Efficy CRM?** Not easy to change layout if you want to changes easy things but its not upto mark and sales team adoption is very high. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM very easy to use and its easy to implant to install in system and having automate process. ### 34. Easy to use and customizable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan S. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** It is easy to use for my work, powerful and flexible. **What do you dislike about Efficy CRM?** Overall im really impressed with the features of Efficy but reporting feature could be improved. **What problems is Efficy CRM solving and how is that benefiting you?** Biggest challenge for me is the data organization. It organiz my data in efficient manner. ### 35. One of the best CRM tool for project management. **Rating:** 5.0/5.0 stars **Reviewed by:** Vipul P. | Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Efficy CRM?** Efficy CRM is easy to use and very easy to understand and its used in case management and having best mobile user support. **What do you dislike about Efficy CRM?** Not user friendly and very expensive as compared to other CRM tool, **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM having powerful search engine and with the help of this we can easily track interactions with our customers ### 36. Honest review on Efficy CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Manjeet S. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Efficy CRM?** Efficy crm flexible in terms of customisation and easy to deploy and we can create mobile applications. **What do you dislike about Efficy CRM?** Sometimes it causes error and page load very slowly and web interface needs to improved. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy crm best tech support and I am using for creating email templates and we can easy connect with API. ### 37. User Frindly this crm. **Rating:** 3.5/5.0 stars **Reviewed by:** Suraj S. | Customer Relationship Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Efficy CRM?** Automation and Workflow Process and UI Interface. **What do you dislike about Efficy CRM?** No export process in Smart Process and no workflow in Task and Project. **What problems is Efficy CRM solving and how is that benefiting you?** Through this CRM, we are improving our sales by managing our bulk data like this. ### 38. The best one **Rating:** 4.5/5.0 stars **Reviewed by:** Shobhit B. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Efficy CRM?** The interface of efficy CRM is very good user friendly, easy to use , everybody can learn, features given is one of best, some Crm are difficult to use to understand but Efficy did good job. **What do you dislike about Efficy CRM?** There is nothing dislike, some time its lag, there is some time not give proper resolution, to keep update the software with more features, just keep enhancing the quality **What problems is Efficy CRM solving and how is that benefiting you?** It helps me to reach more customers and clients, it helps me grow my business,by solving problems , yes by using efficy i am more productive and my business performance increase very much. ### 39. A flexible CRM with a huge range of features **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep K. | Enterprise Sales-APAC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Efficy CRM?** Each organization's unique demands and size are taken into account while customising Efficy CRM, which is simple to use. This makes it possible for you to grow and expand your company in a planned manner. **What do you dislike about Efficy CRM?** Sometimes there was a problem, the website wasn't updated, or you had to manually update the status of the digital signature. Development team need to check the issue and provide updated featues on time . **What problems is Efficy CRM solving and how is that benefiting you?** Six advantages of Efficy CRM platforms—while they differ by department or industry—affect every user include: reliable reporting. dashboards that display data graphically. automated messaging improvements. responsive service. Automation increases productivity. Collaboration made easier. ### 40. User friendly and Best CRM for any company **Rating:** 4.5/5.0 stars **Reviewed by:** Jaikumar J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Efficy CRM?** Efficy has most required and helpful options. Also the software is very user-friendly and very easy to operate. I recommend that to use this CRM for their operations and can explore some of the Best options available for usage. **What do you dislike about Efficy CRM?** Nothing much to say dislikes. I did not find any thing and not likes in this as this is kind of a good and efficient CRM tool so nothing to say in this as dislikes **What problems is Efficy CRM solving and how is that benefiting you?** There are multiple operational problems in my company after we onboarded the CRM so no loopholes we find also no leakages in the companies. So it is very beneficial for us. ### 41. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar A. | Senior Associate french, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Efficy CRM?** It was great using Efficy CRM, i would recommend to everyone **What do you dislike about Efficy CRM?** I din't disliked the app at all. It is great **What problems is Efficy CRM solving and how is that benefiting you?** It is helping me very much in email marketing ### 42. User experience,value of money product,easy integration **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak . | Flutter Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Efficy CRM?** Good management,esay to you ans understand concept , user friendly **What do you dislike about Efficy CRM?** Sometime seed slow whenever click on muti tabe **What problems is Efficy CRM solving and how is that benefiting you?** Track ke task easy and maintain the data ### 43. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Tapan B. | Application Developer - Salesforce Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** It's more user friendly and efficient to use **What do you dislike about Efficy CRM?** The competitor in the markets the limitations of the platform **What problems is Efficy CRM solving and how is that benefiting you?** Making the business process more streamlined ### 44. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Efficy CRM?** It provides a compresive solutions at competetive pricing, you do not have to rely upon other tools for Marketing channels. all in one place - Email marketing, segmentation, report management. **What do you dislike about Efficy CRM?** Sometimes it is overwelming to navigate through its UI **What problems is Efficy CRM solving and how is that benefiting you?** Providing me insights on complete database of customer I have, eagle view of operations is helping me to manage all at one place. ### 45. Efficy CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Raunak D. | Senior Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Efficy CRM?** Efficy CRM easy to use,easy to deploy and flexible in terms for customisation and having best mobile user interface. **What do you dislike about Efficy CRM?** Expensive tool as compare to other customer relationship management tool. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM having best technical support and best data management tool. ### 46. Exceptional management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Efficy CRM?** The modular structure of Efficy CRM enticed me the most. We were able to customize the CRM system according to our personalized interests, thus increasing the company's overall productivity. **What do you dislike about Efficy CRM?** The UI/UX interface could've been better. **What problems is Efficy CRM solving and how is that benefiting you?** The software has automated the sales processes thus steamlining repetitive tasks such as follow up emails. It also ensures that the important opportunities aren't overlooked. **Official Response from Laetitia Baret:** > Thank you for your comment. To give you a secret info, we're working on improving our UI/UX interface. More to come very soon... ### 47. Efficy is just a brilliant CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet M. | Senior Consultant, Solutions Architecture, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Efficy CRM?** it's a great CRM overall once implemented correctly. it gives you sort of a bird eye view of the business by customer and product. i really liked the simplicity it provided. **What do you dislike about Efficy CRM?** it's highly customizable and sometimes that is an issue where folks make it so complicated where things can be easliy designed. **What problems is Efficy CRM solving and how is that benefiting you?** it helped in providing a holistic view of the business where we can figure out what products our customers using the most ### 48. EFFICY CRM REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2023 **What do you like best about Efficy CRM?** Their multilingual feature and transferring the customer data into cuatomer knowledge help the business grow and make some green dollars . **What do you dislike about Efficy CRM?** Cost for additional feature and little expensive licensing fees is the major drawback of this good software **What problems is Efficy CRM solving and how is that benefiting you?** Its user friendly interface helping to attract the customer through various automated maketing techniques like sending emails . ### 49. Efficy CRM -Go for it !! Amazing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Efficy CRM?** Efficy CRM is flexible and adaptable to various scenarios. It is very user friendly and offers a wide range of features and users can customise the software to fit their needs according to their company requirements, projects requirements, customer needs . It also greatly helps in managing the database very efficiently. Overall it is a great investment for any project to boosts it's productivity. **What do you dislike about Efficy CRM?** Connection issues which can be improved . Extra features can be added in the standard cost instead of charging for every customisation. **What problems is Efficy CRM solving and how is that benefiting you?** CRM , MARKETING ### 50. BEST CHURN RESISTOR **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas P. | Customer Retention Manager | Business Development Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Efficy CRM?** A single tool can able to cover all the aspects of Customer Relationship Management i.e Sales, Marketing, Customer service, Management, etc. **What do you dislike about Efficy CRM?** Nothing, actully it's a best ever CRM tool in market. Very clear & clourfull bird eye of view of all the insights makes it the HERO tool. **What problems is Efficy CRM solving and how is that benefiting you?** With the help of automation I can easly track my users real time events in order to create meaningful interactions that increase brand loyalty, prevent churn, and increase sales which enable business growth. ## Efficy CRM Discussions - [What does Efficy Crm do?](https://www.g2.com/discussions/what-does-efficy-crm-do) - [What is the use of CRM software?](https://www.g2.com/discussions/what-is-the-use-of-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/what-is-crm-and-its-functions) - [View Efficy CRM pricing details and edition comparison](https://www.g2.com/products/efficy-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A08%3A43+-0500&secure%5Bsession_id%5D=fe56a1c1-ce44-4f25-9157-ac8cff30e23d&secure%5Btoken%5D=5ffd37428a61e414e1914c61e95c82f884f198c9d1d0402f70d3dc883417ac87&format=llm_user) ## Efficy CRM Integrations - [Sage 100](https://www.g2.com/products/sage-100/reviews) ## Efficy CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Efficy CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,576 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,151 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,458 reviews)