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Efficy CRM Reviews & Product Details

At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele.

Seller

Efficy

Discussions

Efficy CRM Community

Languages Supported

Arabic, Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

The Efficy extendable CRM platform (xCRM) organizes, automates and synchronizes rules, marketing, sales and customer service. The platform collects and secures documents and data intelligently – extracting, organizing and sharing content with your enterprise’s people, business systems and processes.

Overview by

Laetitia Baret

Pricing

Pricing provided by Efficy CRM.

SMB

Starting at €49.00

1 User Per Month

Enterprise

Starting at €69.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

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Efficy CRM Media

Chronos view enables you to have a 360° view on your customer data. Pending opportunities, actions to do, documents to follow-up, you'll see anything at a glance.

Your agenda is synchronized with your CRM, so you'll never miss a beat.

Every sales rep will be able to easily follow up on opportunities and leads.

With Efficy CRM, you'll be able to manage your projects within your CRM. Kanban view, resources management, etc... Everything's in there.

With Efficy CRM, you have a global view on your customer indicators. And you'll make the right decisions.

G2 reviews are authentic and verified.

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Dhruv D.

Digital Marketing Specialist- Client Servicing and Paid Media Strategy

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/18/2024

"Efficy: An Efficient CRM for your business"

4.5/5

What do you like best about Efficy CRM?

19+ features that are offered by Efficy CRM is designed in such a way by taking into consideration all the aspects related to every function of a business. Easy to learn and easy to use CRM tool for all types of business. Implementing this CRM is easy into your system as it is most compatible. Customer support system is prompt and timely resolutions are provided which keeps business continuity. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

The number of integrations is a bit less than compared to other market players, If you can provide more integrations apart from google and microsoft, then it could become a market mover product. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/17/2024

"Efficy CRM review"

4.5/5

What do you like best about Efficy CRM?

As per the current scenario and trend Efficy CRM definatley help to grow a business and organization. It has the features that help to manage small and large task in a very easy way like lead generation, dashboard, catalogoue, data , document and much more. Also, integration of third party tools in efficient way is really good in Efficy CRM. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

User interface could be improve as well as more customization could be provided to users. Review collected by and hosted on G2.com.

Naman C.

Founder & Operations

Small-Business (50 or fewer emp.)

2/12/2024

"Sales got better and convenience exacerbated."

5/5

What do you like best about Efficy CRM?

I am a small business owner, making sticky notes or being on the spreadsheets all day long but then Efficy came into play! Now keeping track of customer interactions, sales pipelines, and marketing campaigns are very organized & also rewarding as we no more face leads loss or forgotten follow ups.

The best part? Data privacy was sorted. Being European-based, efficy takes data security seriously, which is very important for me and also my customers.

I have seen a noticeable difference in outcomes, now building strong relationships with customers is easier than ever, and closing deals feels effortless and customer satisfaction is soaring.

At last, I would like to talk about the ease of use, where efficy excels, The user interface is very easy to understand and organised which adds realtime value to overall operations of my business. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

To be very honest, it's mostly flawless but I would certainly want it to be a little more affordable for small businesses like mine. Review collected by and hosted on G2.com.

Kritabh K.

Packaged App Development Associate

Small-Business (50 or fewer emp.)

1/3/2024

"Great CRM, most upgraded and easy to use of them all"

4.5/5

What do you like best about Efficy CRM?

Interface is most interactive and gives feel of a video game with great graphics, interface is the main feature of any application Efficy sure does stand out in it.

Easily accessible and can be accessed through mobile as well as tablet which makes it available on go and at any time.

Data analysis of coustmer is efficient and thus give make it great CRM. Surely creates great relationship with coustmers. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

Number of features which Efficy offer are great in number and thus can be bit overwhelming for a new user and a new user can find it little bit confusing.

Secondly it is little bit expensive specially for the small firms. Coustmer support is also not upto mark. Review collected by and hosted on G2.com.

Rupak J.

Product Owner

Mid-Market (51-1000 emp.)

1/10/2024

"One stop solution for all your customer management needs"

4.5/5

What do you like best about Efficy CRM?

Intuitive and user friendly platform for streamlining your business and customer relations. Also, the rich feature set fulfills all the requirements expected from a great CRM tool suitable for organisations of different sizes with different frequency of use. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

One thing where Efficy can improve is providing an upfront comprehensive training to minimise support requests. But, the support service was really helpful in sorting things out and enabled easy installation and integration with other tools. Review collected by and hosted on G2.com.

What problems is Efficy CRM solving and how is that benefiting you?

It helps my organisation in managing and analysing our customer interactions though out the customer lifecycle. This helps in understanding our customers and their needs better. Thereby helping us in improving our customer relationships.

It also helps us in creating personalised and engaging emails relevant to our users. Review collected by and hosted on G2.com.

Ayush K.

Software Engineer

Enterprise (> 1000 emp.)

1/12/2024

"Real review of Efficy CRM"

5/5

What do you like best about Efficy CRM?

Efficy CRM is best in user friendly interface, it provides customization capabilities and comprehensive set of features,it's flexibility in adapting to different business needs.The software is known for its scability making it suitable for both smaller businesses and large scale enterprises.It is easy to use and provides customer support.It has ease in implementation and frequency of using is much with easier to integrate. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

Challenges mainly I faced is with initial setup and configuration in Efficy CRM.Some advanced functionalities may require additional customization and technical expertise. Review collected by and hosted on G2.com.

Nancy B.

Small-Business (50 or fewer emp.)

2/18/2024

"It’s accessible, Budget friendly"

4.5/5

What do you like best about Efficy CRM?

Efficy is a must have tool.

Perfect for small size organisation.

It assist us to work in a organised way

Efficy is reliable and make my work much easy

It help us to generate leads Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

There are few things which is bit confusing and facing difficulties while using that part. Review collected by and hosted on G2.com.

Dev S.

Assistant System Engineer

Mid-Market (51-1000 emp.)

1/9/2024

"Efficy crm real view with my review"

5/5

What do you like best about Efficy CRM?

It usually provides advantages such as centralized customer data streamlined communication task automation and customizable workforce. Enhancing team collaboration and optimizing sales processes for better efficiency and productivity.easy to use,customer support makes easy. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

Efficy crm has faced critics for its relatively steeper learning curve and the need for more intuitive user interface. It's essential to Ssez your specific business needs and preferences when considering creating platforms Review collected by and hosted on G2.com.

What problems is Efficy CRM solving and how is that benefiting you?

Efficy crm addresses challenges related to customer relationship management by providing a centralized platform to manage customer data communications and sales processes it benefits include improved customer relationship streamlined communications task automation enhanced collaboration among team members. Review collected by and hosted on G2.com.

Nancy B.

Influencer Marketing Intern

Mid-Market (51-1000 emp.)

1/31/2024

"Right fit and very easy to use"

4.5/5

What do you like best about Efficy CRM?

it is a user friendly platform and helps both small scale and large scale businesses.

it helps in keeping all the data in one place that leads to better efficiency and effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

it has multiple features and not everyone understands it and hence leads to confusion.

Also, it is a lite expensive for small scale businesses. Review collected by and hosted on G2.com.

Response from Laetitia Baret of Efficy CRM

edit

Thank you Nancy for your review.

Always nice to read that our solutions help people in their daily work, in a user friendly way.

Concerning our wage of features (and prices), we have different solutions in our catalog that fit every company, from ready-to-use to tailor-made solutions.

NILENDRA R.

Senior Associate-Account Development (EMEA)

Mid-Market (51-1000 emp.)

10/16/2023

"The CRM of the new age which helps you manage everything with a friendly Interface to navigate"

4/5

What do you like best about Efficy CRM?

The ease to track everything from information to interaction in one place along with ease to reach out your potential leads.

Visual insights and gamified interface are key feature which stands out.

Fare pricing compared to other competitors without hampering the quality of service with life long custom upgrades is cherry on the top.

At last the amazing customer support they offer is something which should not be overlooked. Review collected by and hosted on G2.com.

What do you dislike about Efficy CRM?

Not much of thinks I doslike however the web interface can be a bit overwhelming in the beginning and the build in import tool seems to be a bit outdated Review collected by and hosted on G2.com.