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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
Starting at €49.00 1 User Per Month
$25.00 1 User Per Month
Efficy CRM
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Browse all 2 pricing plansSalesforce Sales Cloud
Star Rating
(24,797)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in its Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.7, while Efficy CRM matches this score but lacks the extensive user base and feedback that Salesforce has, which may indicate a more robust feature set.
- Reviewers mention that Efficy CRM shines in Customer Support, achieving a score of 8.8 for Case Management compared to Salesforce's 8.3, suggesting that users find Efficy's support more responsive and effective.
- G2 users highlight that Salesforce Sales Cloud offers superior Integrations, particularly with its Salesforce Integration scoring 8.8, which allows for seamless connectivity with other tools, whereas Efficy's integration capabilities, while solid, do not match the breadth of options available with Salesforce.
- Users on G2 report that Efficy CRM provides a better experience in Ease of Use, scoring 8.8 compared to Salesforce's 8.1, indicating that Efficy may be more intuitive for new users, which is a significant factor for teams looking to onboard quickly.
- Reviewers say that Salesforce Sales Cloud's Marketing Automation features, particularly in Lead Management, score 8.5, while Efficy CRM outperforms with a score of 9.0, suggesting that Efficy may offer more effective tools for managing and nurturing leads.
- Users report that Efficy CRM's Customization options are highly rated at 8.7, allowing for tailored solutions that meet specific business needs, while Salesforce's customization capabilities, though strong, score slightly lower at 8.5, indicating a potential advantage for Efficy in this area.
Pricing
Entry-Level Pricing
Efficy CRM
SMB
Starting at €49.00
1 User Per Month
Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?
Includes all the features of the Starter plan and more:
- From 5 users
- Full management of sales opportunities
- Tasks management
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Efficy CRM
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
94
8.8
13,534
Ease of Use
8.8
94
8.2
17,356
Ease of Setup
8.8
36
7.8
8,414
Ease of Admin
9.1
36
7.9
4,309
Quality of Support
9.0
91
8.1
11,789
Has the product been a good partner in doing business?
9.2
36
8.4
4,273
Product Direction (% positive)
9.4
91
8.2
13,208
Features by Category
Sales Force Automation
8.7
69
|
Verified
8.8
9414
|
Verified
8.7
66
8.3
6356
|
Verified
8.7
68
|
Verified
8.7
9134
|
Verified
8.7
68
|
Verified
8.3
9393
|
Verified
8.4
64
|
Verified
8.0
7278
|
Verified
8.8
68
|
Verified
8.2
7570
|
Verified
8.5
62
|
Verified
8.0
6716
|
Verified
8.9
63
|
Verified
8.1
6617
|
Verified
8.7
64
|
Verified
8.3
7369
|
Verified
Marketing Automation
8.7
65
|
Verified
8.0
6628
|
Verified
8.7
65
|
Verified
8.1
6952
|
Verified
9.0
64
|
Verified
8.5
7972
|
Verified
8.5
62
|
Verified
7.9
5393
Customer Support
8.8
65
|
Verified
8.3
6773
|
Verified
8.5
65
|
Verified
8.1
6348
|
Verified
8.7
66
8.2
6743
|
Verified
8.6
63
8.0
5462
|
Verified
8.5
63
|
Verified
8.2
5952
|
Verified
Reporting & Analytics
8.8
66
|
Verified
8.5
8896
|
Verified
8.6
64
|
Verified
8.5
9081
|
Verified
8.4
60
|
Verified
8.2
7392
|
Verified
Mobile & Social
8.5
58
7.9
5580
|
Verified
8.6
59
7.8
5212
|
Verified
8.5
66
|
Verified
7.7
6059
|
Verified
Platform
8.7
50
|
Verified
8.5
3563
|
Verified
8.9
50
|
Verified
8.5
3570
|
Verified
8.8
52
|
Verified
8.6
3595
|
Verified
8.9
47
|
Verified
8.4
2874
|
Verified
8.6
49
|
Verified
8.5
3147
|
Verified
8.8
48
|
Verified
8.1
3169
|
Verified
9.0
51
|
Verified
8.7
3569
|
Verified
8.8
50
|
Verified
8.1
3003
Integration
8.8
52
|
Verified
8.5
2579
|
Verified
8.5
51
|
Verified
8.5
3031
|
Verified
8.3
46
|
Verified
8.5
2872
|
Verified
Generative AI
8.7
42
7.6
853
Agentic AI - CRM
Not enough data
7.8
215
Not enough data
7.9
216
Not enough data
8.2
213
Not enough data
8.0
211
Not enough data
8.0
209
Not enough data
8.0
210
Not enough data
8.1
211
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
266
Not enough data
8.8
285
Not enough data
8.7
307
Not enough data
8.6
282
Organization
Not enough data
8.9
342
Not enough data
8.8
333
Not enough data
8.8
327
Performance Analysis
Not enough data
8.4
276
Not enough data
8.8
299
Sales Analysis
Not enough data
8.4
277
Not enough data
8.8
291
Generative AI
Not enough data
8.4
115
Not enough data
8.3
115
Agentic AI - AI Sales Assistant
Not enough data
9.2
18
Not enough data
9.0
18
Not enough data
8.9
18
Not enough data
9.0
17
Not enough data
9.4
18
Not enough data
9.2
18
Not enough data
9.2
18
Integrated Workflows
Not enough data
8.7
511
Not enough data
8.5
503
Not enough data
8.1
459
Not enough data
8.1
454
Not enough data
8.8
512
Not enough data
8.4
461
Not enough data
8.6
474
Repeatability and Reportability
Not enough data
8.4
476
Not enough data
8.7
494
Not enough data
8.7
490
Not enough data
8.3
476
Not enough data
7.7
410
AI and Automation
Not enough data
8.5
454
Not enough data
8.4
462
Not enough data
8.2
421
Not enough data
8.0
425
Not enough data
7.8
407
Generative AI
Not enough data
7.4
262
Agentic AI - Sales Engagement
Not enough data
8.2
79
Not enough data
8.4
79
Not enough data
8.5
77
Not enough data
8.3
79
Not enough data
8.2
79
Not enough data
8.2
79
Not enough data
8.4
78
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
61
Not enough data
8.4
61
Not enough data
8.8
62
Not enough data
8.6
59
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.2
54
CRM Data Enrichment
Not enough data
8.1
59
Not enough data
8.4
57
Not enough data
8.2
55
Not enough data
8.0
58
Not enough data
8.5
52
Account Management
Not enough data
8.2
59
Not enough data
8.0
59
Not enough data
8.1
56
Not enough data
8.2
55
Not enough data
8.7
52
Not enough data
8.4
52
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.9
17
Not enough data
8.1
17
Not enough data
8.3
17
Not enough data
8.1
17
Not enough data
8.1
17
Integrations
Not enough data
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
168
Not enough data
8.5
159
Not enough data
8.5
164
Not enough data
8.6
164
Not enough data
8.6
162
Not enough data
8.8
162
Not enough data
8.1
159
Territory Management - Sales Planning
Not enough data
8.5
160
Not enough data
8.4
165
Quota & Capacity Management - Sales Planning
Not enough data
8.3
162
Not enough data
8.3
169
Not enough data
8.4
163
Agentic AI - Sales Planning
Not enough data
8.3
49
Not enough data
8.4
48
Agentic AI - Lead Scoring
Not enough data
7.8
43
Not enough data
8.1
43
Not enough data
7.9
43
Not enough data
8.0
44
Attribution
Not enough data
8.9
437
Not enough data
8.9
441
Not enough data
8.6
423
Discovery
Not enough data
8.9
444
Not enough data
8.6
439
Not enough data
8.6
421
Management
Not enough data
8.5
410
Not enough data
8.6
428
Platform
Not enough data
8.6
420
Not enough data
8.6
420
Agentic AI - Sales Performance Management
Not enough data
8.3
64
Not enough data
8.5
65
Not enough data
8.4
66
Incentives
Not enough data
8.1
424
Not enough data
8.3
488
Not enough data
8.0
424
Not enough data
8.5
499
Personalization
Not enough data
8.6
466
Not enough data
8.8
544
Not enough data
8.9
575
Not enough data
8.6
522
Administrative
Not enough data
8.7
549
Not enough data
8.5
513
Not enough data
8.4
496
Agentic AI - Email Tracking
Not enough data
8.2
60
Not enough data
8.4
58
Not enough data
8.4
58
Not enough data
8.2
59
Not enough data
8.3
59
Not enough data
8.3
58
Not enough data
8.4
60
Analytics
Not enough data
8.3
564
Not enough data
8.4
572
Not enough data
8.3
586
Customizations
Not enough data
8.7
616
Not enough data
8.5
584
Not enough data
8.6
620
Not enough data
8.4
565
Not enough data
8.4
593
Generative AI
Not enough data
7.5
287
Agentic AI - Sales Analytics
Not enough data
8.2
70
Not enough data
8.6
69
Not enough data
8.3
69
Not enough data
8.2
69
Not enough data
8.2
69
Data Sourcing
Not enough data
8.5
956
Not enough data
8.7
987
Not enough data
8.3
891
Not enough data
8.7
1018
Not enough data
8.6
951
Predictive Analytics
Not enough data
8.4
931
Not enough data
8.6
946
Not enough data
8.1
845
Not enough data
8.3
885
Sales Management
Not enough data
8.7
973
Not enough data
8.1
848
Not enough data
8.6
968
Not enough data
8.8
1036
Agentic AI - Outbound Call Tracking
Not enough data
8.4
35
Not enough data
8.4
36
Calling
Not enough data
8.5
182
Not enough data
8.4
173
Not enough data
8.7
182
Not enough data
8.7
179
Not enough data
8.7
39
Contacts
Not enough data
8.8
173
Not enough data
8.6
176
Not enough data
8.7
178
Insights
Not enough data
9.1
183
Not enough data
8.9
179
Not enough data
8.2
175
Not enough data
8.5
185
Not enough data
8.4
180
Not enough data
8.6
36
Agentic AI - Sales Coaching
Not enough data
9.0
18
Not enough data
8.9
18
Not enough data
9.0
18
Not enough data
9.2
18
Training
Not enough data
8.8
255
Not enough data
8.8
248
Not enough data
8.5
209
Not enough data
8.5
244
Feedback
Not enough data
8.7
236
Not enough data
8.6
234
Not enough data
8.6
214
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
227
Not enough data
8.7
200
Generative AI
Not enough data
7.6
70
Agentic AI - Sales Enablement
Not enough data
7.9
26
Not enough data
8.1
26
Not enough data
8.3
26
Content Management
Not enough data
8.3
347
Not enough data
8.1
337
Not enough data
8.2
322
Not enough data
8.5
313
Not enough data
8.3
330
Analytics
Not enough data
8.7
337
Not enough data
8.4
336
Not enough data
8.5
219
Not enough data
8.3
345
Learning Management - Sales Enablement
Not enough data
8.7
19
Not enough data
8.7
19
Not enough data
8.6
19
Revenue Enablement - Sales Enablement
Not enough data
8.2
19
Not enough data
8.3
19
Not enough data
9.1
18
Categories
Categories
Shared Categories
Efficy CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Efficy CRM has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Efficy CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Marketing and Advertising
10.9%
Accounting
7.9%
Computer Software
5.9%
Information Services
4.0%
Other
56.4%
Computer Software
13.7%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Alternatives
Discussions
Efficy CRM has no discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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