--- title: Efficy CRM Reviews meta_title: 'Efficy CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how Efficy CRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 102 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Efficy CRM Reviews **Vendor:** Efficy **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 102 ## About Efficy CRM At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele. ## Efficy CRM Pros & Cons **What users like:** - Users value the **ease of use** in Efficy CRM, enhancing productivity and simplifying their daily operations. (23 reviews) - Users appreciate the **efficiency** of Efficy CRM, finding it easy and fast to manage their tasks effectively. (12 reviews) - Users value the **easy customization** of Efficy CRM, enabling tailored solutions that boost productivity and support growth. (11 reviews) - Users value the **responsive customer support** of Efficy CRM, enhancing their overall experience and satisfaction. (10 reviews) - Users appreciate the **feature richness** of Efficy CRM, enabling customization and enhancing productivity across various needs. (9 reviews) - Users appreciate the **user-friendly interface** of Efficy CRM, making it easy for anyone to learn and use. (9 reviews) - Customer Management (8 reviews) - Customizability (8 reviews) - Intuitive (8 reviews) - Customization Options (7 reviews) **What users dislike:** - Users note a **steeper learning curve** with Efficy CRM, which can be overwhelming for newcomers seeking ease of use. (10 reviews) - Users find Efficy CRM to be **quite expensive** , particularly challenging for small firms to justify the cost. (9 reviews) - Users often face **bugs and page crashes** , leading to frustrating experiences and hindered project management efficiency. (7 reviews) - Users note that the **user interface and experience need improvement** , particularly regarding customization and performance issues. (6 reviews) - Users often face **error handling issues** , including slow page loads and difficulties with updates and changes. (4 reviews) - Limited Customization (4 reviews) - Limited Features (4 reviews) - Users experience **slow loading** times in Efficy CRM, leading to frustration and confusion during use. (4 reviews) - Expertise Required (3 reviews) - High Complexity (3 reviews) ## Efficy CRM Reviews ### 1. Efficy CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Efficy CRM?** As per the current scenario and trend Efficy CRM definatley help to grow a business and organization. It has the features that help to manage small and large task in a very easy way like lead generation, dashboard, catalogoue, data , document and much more. Also, integration of third party tools in efficient way is really good in Efficy CRM. **What do you dislike about Efficy CRM?** User interface could be improve as well as more customization could be provided to users. **What problems is Efficy CRM solving and how is that benefiting you?** It help in collaboration in cross functinal teams that help to save time in work efficently. Reports and analytics helps to align with the data and get insight.it also helps in streamline the sales and management from lead generation to the convertion. ### 2. One stop solution for all your customer management needs **Rating:** 4.5/5.0 stars **Reviewed by:** Rupak J. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Efficy CRM?** Intuitive and user friendly platform for streamlining your business and customer relations. Also, the rich feature set fulfills all the requirements expected from a great CRM tool suitable for organisations of different sizes with different frequency of use. **What do you dislike about Efficy CRM?** One thing where Efficy can improve is providing an upfront comprehensive training to minimise support requests. But, the support service was really helpful in sorting things out and enabled easy installation and integration with other tools. **What problems is Efficy CRM solving and how is that benefiting you?** It helps my organisation in managing and analysing our customer interactions though out the customer lifecycle. This helps in understanding our customers and their needs better. Thereby helping us in improving our customer relationships. It also helps us in creating personalised and engaging emails relevant to our users. ### 3. Real review of Efficy CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Efficy CRM?** Efficy CRM is best in user friendly interface, it provides customization capabilities and comprehensive set of features,it's flexibility in adapting to different business needs.The software is known for its scability making it suitable for both smaller businesses and large scale enterprises.It is easy to use and provides customer support.It has ease in implementation and frequency of using is much with easier to integrate. **What do you dislike about Efficy CRM?** Challenges mainly I faced is with initial setup and configuration in Efficy CRM.Some advanced functionalities may require additional customization and technical expertise. **What problems is Efficy CRM solving and how is that benefiting you?** Efficy CRM is solving many problems including design to enhance customer relationship, streamlining process and overall improving business performance, provides customization,automation in sales and workflow -enhancing operational efficiency. ### 4. Efficient app - Easy to use- Value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Goutham S. | Process Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Efficy CRM?** Easy to use .- User friendly and easily can be explained to people in sales .Carries out all Marketing campaigns and customer support so easily . Can be modified to each organisation needs and specifications and one can adapt to it very quickly. Internal communications becomes easy and with the software no tasks will be left untouched and increases the productivity.Customer Support is great and quick. **What do you dislike about Efficy CRM?** Very less to say . However there is some issues Technically . Small glitches which can be rectified. Also additional charges for extra features can be reduced . **What problems is Efficy CRM solving and how is that benefiting you?** Loads of untouched tasks can be easily sorted.so that no tasks is left in the air. With this benefit the customers won't feel ignored. Customer support and database management has become more easier . ### 5. The best one **Rating:** 4.5/5.0 stars **Reviewed by:** Shobhit B. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Efficy CRM?** The interface of efficy CRM is very good user friendly, easy to use , everybody can learn, features given is one of best, some Crm are difficult to use to understand but Efficy did good job. **What do you dislike about Efficy CRM?** There is nothing dislike, some time its lag, there is some time not give proper resolution, to keep update the software with more features, just keep enhancing the quality **What problems is Efficy CRM solving and how is that benefiting you?** It helps me to reach more customers and clients, it helps me grow my business,by solving problems , yes by using efficy i am more productive and my business performance increase very much. ### 6. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Efficy CRM?** It provides a compresive solutions at competetive pricing, you do not have to rely upon other tools for Marketing channels. all in one place - Email marketing, segmentation, report management. **What do you dislike about Efficy CRM?** Sometimes it is overwelming to navigate through its UI **What problems is Efficy CRM solving and how is that benefiting you?** Providing me insights on complete database of customer I have, eagle view of operations is helping me to manage all at one place. ### 7. Exceptional management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Efficy CRM?** The modular structure of Efficy CRM enticed me the most. We were able to customize the CRM system according to our personalized interests, thus increasing the company's overall productivity. **What do you dislike about Efficy CRM?** The UI/UX interface could've been better. **What problems is Efficy CRM solving and how is that benefiting you?** The software has automated the sales processes thus steamlining repetitive tasks such as follow up emails. It also ensures that the important opportunities aren't overlooked. **Official Response from Laetitia Baret:** > Thank you for your comment. To give you a secret info, we're working on improving our UI/UX interface. More to come very soon... ### 8. Efficy CRM -Go for it !! Amazing Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Efficy CRM?** Efficy CRM is flexible and adaptable to various scenarios. It is very user friendly and offers a wide range of features and users can customise the software to fit their needs according to their company requirements, projects requirements, customer needs . It also greatly helps in managing the database very efficiently. Overall it is a great investment for any project to boosts it's productivity. **What do you dislike about Efficy CRM?** Connection issues which can be improved . Extra features can be added in the standard cost instead of charging for every customisation. **What problems is Efficy CRM solving and how is that benefiting you?** CRM , MARKETING ### 9. Operational Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Efficy CRM?** Efficient & Streamlined Solution. Efficy CRM excels with customization & contact management, enhancing business efficiency. Robust features empower sales and insightful analytics, though a learning curve may challenge newcomers, overall a versatile solution. **What do you dislike about Efficy CRM?** Complex Interface, extensive customization complex. Technical expertise will be required. **What problems is Efficy CRM solving and how is that benefiting you?** Resoves customer management issues, boosting efficiency and enhancing insights for better decisions. ## Efficy CRM Discussions - [What does Efficy Crm do?](https://www.g2.com/discussions/what-does-efficy-crm-do) - [What is the use of CRM software?](https://www.g2.com/discussions/what-is-the-use-of-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/what-is-crm-and-its-functions) - [View Efficy CRM pricing details and edition comparison](https://www.g2.com/products/efficy-crm/reviews?filters%5Bsentiment_snippet%5D=1284098&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A37%3A05+-0500&secure%5Bsession_id%5D=d6ed1097-49f0-4e63-8ef1-a4020edff445&secure%5Btoken%5D=d305ec8e13a44d9bcd81a051bdf0668b6096cf6aa17351ec62f11942a8bfa00a&format=llm_user) ## Efficy CRM Integrations - [Sage 100](https://www.g2.com/products/sage-100/reviews) ## Efficy CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Efficy CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,464 reviews)