--- title: Efficy CRM Reviews meta_title: 'Efficy CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how Efficy CRM works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 102 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Efficy CRM Reviews **Vendor:** Efficy **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 102 ## About Efficy CRM At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele. ## Efficy CRM Pros & Cons **What users like:** - Users value the **ease of use** in Efficy CRM, enhancing productivity and simplifying their daily operations. (23 reviews) - Users appreciate the **efficiency** of Efficy CRM, finding it easy and fast to manage their tasks effectively. (12 reviews) - Users value the **easy customization** of Efficy CRM, enabling tailored solutions that boost productivity and support growth. (11 reviews) - Users value the **responsive customer support** of Efficy CRM, enhancing their overall experience and satisfaction. (10 reviews) - Users appreciate the **feature richness** of Efficy CRM, enabling customization and enhancing productivity across various needs. (9 reviews) - Users appreciate the **user-friendly interface** of Efficy CRM, making it easy for anyone to learn and use. (9 reviews) - Customer Management (8 reviews) - Customizability (8 reviews) - Intuitive (8 reviews) - Customization Options (7 reviews) **What users dislike:** - Users note a **steeper learning curve** with Efficy CRM, which can be overwhelming for newcomers seeking ease of use. (10 reviews) - Users find Efficy CRM to be **quite expensive** , particularly challenging for small firms to justify the cost. (9 reviews) - Users often face **bugs and page crashes** , leading to frustrating experiences and hindered project management efficiency. (7 reviews) - Users note that the **user interface and experience need improvement** , particularly regarding customization and performance issues. (6 reviews) - Users often face **error handling issues** , including slow page loads and difficulties with updates and changes. (4 reviews) - Limited Customization (4 reviews) - Limited Features (4 reviews) - Users experience **slow loading** times in Efficy CRM, leading to frustration and confusion during use. (4 reviews) - Expertise Required (3 reviews) - High Complexity (3 reviews) ## Efficy CRM Reviews ### 1. EFFICY a wonderful CRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Aurélia M. | Sales Flying Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2016 **What do you like best about Efficy CRM?** EFFICY propose such wonderful Sales & Marketing Performance Solutions. No more excuse for Managers / Sales & Marketing people not to optimise the Business. **What do you dislike about Efficy CRM?** Nothing ! Just Excellent As Sales people and Marketing Officer I now realize how easy it is now to be performant, brilliant and happy in my job. **What problems is Efficy CRM solving and how is that benefiting you?** Optimise the Revenue, Business Opportunities, Communication & Marketing target. Benefits to focus & Perform on the Business **Official Response from Laetitia Baret:** > Thanks Aurélia for your review. As you said, our solution helps sales people, marketers in their daily job. But do not forget customer service, nor managers 😉 Happy to help our customers ### 2. Efficy CRM - Comple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2016 **What do you like best about Efficy CRM?** 1) Complete functionalities : Marketing, sales, client services, project, proposal, invoicing, mailbox synchro, googlemaps, specific reporting, gamifcation, languages, offline mode, call center, product and pricelist management... 2) Open technologies : Connectors, cloud or license, specific developments, customized, responsive design. 3) European corporate, 30% of revenue growth, investment in R&D, direct sales and resellers. Mixed references : Chanel, Sanofi, BNP Paribas, CCI Wallonie, Ingenico, Helios, CBRE, Adagio **What do you dislike about Efficy CRM?** Any breakdown, any technical issue, not slow. **Recommendations to others considering Efficy CRM:** Recommended **What problems is Efficy CRM solving and how is that benefiting you?** Revenue growth, KPIs, tools modernization, scalability, availability **Official Response from Laetitia Baret:** > Hi, And thank you for your message whoever you are. I think you're one of our best seller :-)) Please find below some references updated and do not hesitate to ask about the product. It's richer from year to year... ## Efficy CRM Discussions - [What does Efficy Crm do?](https://www.g2.com/discussions/what-does-efficy-crm-do) - [What is the use of CRM software?](https://www.g2.com/discussions/what-is-the-use-of-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/what-is-crm-and-its-functions) - [View Efficy CRM pricing details and edition comparison](https://www.g2.com/products/efficy-crm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+12%3A11%3A50+-0500&secure%5Bsession_id%5D=e9c59085-cbb6-49d6-a53f-edcc6fe602cd&secure%5Btoken%5D=b2c5f83f65008bf0c89cde29604c99dc6bc23281a6303e3f55176b0578ab316e&format=llm_user) ## Efficy CRM Integrations - [Sage 100](https://www.g2.com/products/sage-100/reviews) ## Efficy CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Efficy CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,290 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,464 reviews)