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Compare Dynamics 365 Sales and Efficy CRM 
Featured Products
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
$210/month per user
Starting at €49.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansEfficy CRM
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Browse all 2 pricing plansDynamics 365 Sales vs Efficy CRM
When assessing the two solutions, reviewers found Efficy CRM easier to use, set up, and administer. Reviewers also preferred doing business with Efficy CRM overall.
- Reviewers felt that Efficy CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Efficy CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Efficy CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Efficy CRM
SMB
Starting at €49.00
1 User Per Month
Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?
Includes all the features of the Starter plan and more:
- From 5 users
- Full management of sales opportunities
- Tasks management
Free Trial
Dynamics 365 Sales
No trial information availableEfficy CRM
No trial information availableRatings
Meets Requirements
8.1
1,282
8.9
94
Ease of Use
7.4
1,288
8.8
94
Ease of Setup
7.2
408
8.8
36
Ease of Admin
7.6
383
9.1
36
Quality of Support
7.5
1,123
9.0
91
Has the product been a good partner in doing business?
7.8
378
9.2
36
Product Direction (% positive)
6.3
1,263
9.4
91
Features by Category
Sales Force Automation
8.1
963
|
Verified
8.7
69
|
Verified
7.9
678
|
Verified
8.7
66
7.9
902
|
Verified
8.7
68
|
Verified
7.8
969
|
Verified
8.7
68
|
Verified
7.6
734
|
Verified
8.4
64
|
Verified
7.9
865
|
Verified
8.8
68
|
Verified
7.6
729
|
Verified
8.5
62
|
Verified
7.8
718
|
Verified
8.9
63
|
Verified
8.0
768
|
Verified
8.7
64
|
Verified
Marketing Automation
7.6
754
|
Verified
8.7
65
|
Verified
7.5
732
|
Verified
8.7
65
|
Verified
7.8
819
|
Verified
9.0
64
|
Verified
7.6
642
|
Verified
8.5
62
|
Verified
Customer Support
8.0
708
|
Verified
8.8
65
|
Verified
7.8
672
|
Verified
8.5
65
|
Verified
7.9
694
|
Verified
8.7
66
7.7
603
|
Verified
8.6
63
7.9
630
|
Verified
8.5
63
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.8
66
|
Verified
7.9
944
|
Verified
8.6
64
|
Verified
7.7
783
|
Verified
8.4
60
|
Verified
Mobile & Social
7.5
556
|
Verified
8.5
58
7.6
550
|
Verified
8.6
59
7.4
620
|
Verified
8.5
66
|
Verified
Platform
8.1
292
|
Verified
8.7
50
|
Verified
8.1
307
|
Verified
8.9
50
|
Verified
8.2
300
|
Verified
8.8
52
|
Verified
7.9
227
|
Verified
8.9
47
|
Verified
7.9
249
|
Verified
8.6
49
|
Verified
7.8
275
|
Verified
8.8
48
|
Verified
7.7
290
|
Verified
9.0
51
|
Verified
7.8
254
|
Verified
8.8
50
|
Verified
Integration
7.9
297
|
Verified
8.8
52
|
Verified
7.8
232
|
Verified
8.5
51
|
Verified
7.6
238
|
Verified
8.3
46
|
Verified
Generative AI
8.1
18
8.7
42
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Efficy CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Efficy CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Efficy CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Information Technology and Services
14.9%
Marketing and Advertising
10.9%
Accounting
7.9%
Computer Software
5.9%
Information Services
4.0%
Other
56.4%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Refreshing page a bunch to get ticket to appear?
1 Comment
JH
I would like to have the Licence Number of my V14? to refresh my Version. At precedent I cannot do any drawings for our new home. I have lost? a lot of the...Read more
Efficy CRM has no discussions with answers
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