Compare Dynamics 365 Sales and Efficy CRM
At a Glance
Market Segments
Mid-Market (39.4% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
$210/month per user
Starting at €49.00 1 User Per Month
Dynamics 365 Sales
Star Rating
(1,618)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
Efficy CRM
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Browse all 2 pricing plans
Dynamics 365 Sales vs Efficy CRM
When assessing the two solutions, reviewers found Efficy CRM easier to use, set up, and administer. Reviewers also preferred doing business with Efficy CRM overall.
- Reviewers felt that Efficy CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Efficy CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Efficy CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Efficy CRM
SMB
Starting at €49.00
1 User Per Month
Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?
Includes all the features of the Starter plan and more:
- From 5 users
- Full management of sales opportunities
- Tasks management
Free Trial
Dynamics 365 Sales
No trial information availableEfficy CRM
No trial information availableRatings
Meets Requirements
8.1
1,291
8.9
94
Ease of Use
7.4
1,297
8.8
94
Ease of Setup
7.2
417
8.7
37
Ease of Admin
7.6
385
9.1
36
Quality of Support
7.5
1,132
8.9
91
Has the product been a good partner in doing business?
7.8
380
9.2
36
Product Direction (% positive)
6.3
1,268
9.4
90
Features by Category
Sales Force Automation
8.1
965
|
Verified
8.8
69
|
Verified
7.9
679
|
Verified
8.7
65
7.9
905
|
Verified
8.7
68
|
Verified
7.8
971
|
Verified
8.7
68
|
Verified
7.6
736
|
Verified
8.4
63
|
Verified
7.9
869
|
Verified
8.8
67
|
Verified
7.6
730
|
Verified
8.5
61
|
Verified
7.8
721
|
Verified
8.9
62
|
Verified
8.0
768
|
Verified
8.7
63
|
Verified
Marketing Automation
7.6
754
|
Verified
8.7
64
|
Verified
7.5
732
|
Verified
8.8
64
|
Verified
7.8
822
|
Verified
9.0
63
|
Verified
7.6
642
|
Verified
8.5
61
|
Verified
Customer Support
8.0
708
|
Verified
8.8
64
|
Verified
7.8
672
|
Verified
8.6
64
|
Verified
7.9
694
|
Verified
8.7
65
7.7
603
|
Verified
8.5
62
7.9
630
|
Verified
8.5
62
|
Verified
Reporting & Analytics
7.9
896
|
Verified
8.7
65
|
Verified
7.9
946
|
Verified
8.7
63
|
Verified
7.7
783
|
Verified
8.4
59
|
Verified
Mobile & Social
7.5
556
|
Verified
8.5
57
7.6
550
|
Verified
8.6
58
7.4
620
|
Verified
8.4
65
|
Verified
Platform
8.1
293
|
Verified
8.7
50
|
Verified
8.1
308
|
Verified
8.9
50
|
Verified
8.2
302
|
Verified
8.8
52
|
Verified
7.9
227
|
Verified
8.9
47
|
Verified
7.9
249
|
Verified
8.6
49
|
Verified
7.8
276
|
Verified
8.8
48
|
Verified
7.7
292
|
Verified
9.0
51
|
Verified
7.8
254
|
Verified
8.8
50
|
Verified
Integration
7.9
297
|
Verified
8.8
52
|
Verified
7.8
234
|
Verified
8.5
51
|
Verified
7.6
239
|
Verified
8.3
46
|
Verified
Generative AI
8.1
18
8.7
42
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.7
8
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Efficy CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Efficy CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Efficy CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Information Technology and Services
15.8%
Marketing and Advertising
10.9%
Accounting
7.9%
Computer Software
5.9%
Construction
4.0%
Other
55.4%
Alternatives
Discussions
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
Efficy CRM has no discussions with answers
