Link copied to clipboard # Dynamics 365 Sales vs Efficy CRM Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-sales/efficy-crm/export.csv) Microsoft Dynamics 365 SalesEfficy CRM[+ Add Product](#) Pricing **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **Efficy CRM** **Starting at €49.00** 1 User Per Month · SMB **Pricing Insights** from reviews Time to Implement **Dynamics 365 Sales** 4 months Based on 96 responses **Efficy CRM** 2 monthsFaster Based on 11 responses Return on Investment **Dynamics 365 Sales** 18 months2 months sooner Based on 72 responses **Efficy CRM** 20 months Based on 11 responses Perceived Cost **Dynamics 365 Sales** $$$$$ **Efficy CRM** $$$$$ Average Discount **Dynamics 365 Sales** 16%4% more **Efficy CRM** 12% ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") ![Efficy CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1920fc59e0a856b9e15b649f5088f381/efficy-crm.svg "Efficy CRM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Sales** [ Ease of Use (21) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (13) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (8) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) **Efficy CRM** [ Ease of Use (23) ](https://www.g2.com/products/efficy-crm/reviews?filters%5Bsentiment_snippet%5D=1283287&qs=pros-and-cons#reviews)[ Efficiency (12) ](https://www.g2.com/products/efficy-crm/reviews?filters%5Bsentiment_snippet%5D=1285249&qs=pros-and-cons#reviews)[ Learning Curve (10) ](https://www.g2.com/products/efficy-crm/reviews?filters%5Bsentiment_snippet%5D=1283406&qs=pros-and-cons#reviews)[ Expensive (9) ](https://www.g2.com/products/efficy-crm/reviews?filters%5Bsentiment_snippet%5D=1284161&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) **Efficy CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cfbadd768e25fbf2aa4af07d8a611b84/sage-100.jpg "Product Avatar Image") Sage 100 ](https://www.g2.com/products/sage-100/reviews)[ View all ](https://www.g2.com/products/efficy-crm/integrations) Screenshots **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Efficy CRM** ![Efficy CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1403273/Document-management-01.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Sales** 8.1 8.11,294 **Efficy CRM** 8.9 8.979 Ease of Use **Dynamics 365 Sales** 7.4 7.41,300 **Efficy CRM** 8.8 8.879 Ease of Setup **Dynamics 365 Sales** 7.2 7.2421 **Efficy CRM** 8.7 8.733 Ease of Admin **Dynamics 365 Sales** 7.6 7.6386 **Efficy CRM** 9.2 9.232 Quality of Support **Dynamics 365 Sales** 7.5 7.51,135 **Efficy CRM** 8.9 8.976 Has the product been a good partner in doing business? **Dynamics 365 Sales** 7.8 7.8381 **Efficy CRM** 9.3 9.332 Product Direction (% positive) **Dynamics 365 Sales** 6.3 6.31,268 **Efficy CRM** 9.2 9.276 **Features** ratings from reviews CRM 7.9 1,205 8.7 67 Sales Analytics 8.6 23 Not enough data Sales Coaching 8.6 6 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 45.3% Mid-Market(51-1000 emp.) 44.2% Enterprise(\> 1000 emp.) 10.5% Small-Business(50 or fewer emp.) 45.3% Mid-Market(51-1000 emp.) 44.2% Enterprise(\> 1000 emp.) 10.5% **Reviewers' Industry** [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% [![Efficy CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1920fc59e0a856b9e15b649f5088f381/efficy-crm.svg "Efficy CRM")](https://www.g2.com/products/efficy-crm/reviews) Efficy CRM Information Technology and Services 16.3% Accounting 9.3% Marketing and Advertising 7.0% Computer Software 4.7% Construction 4.7% Other 58.1% Alternatives **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) **Efficy CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews) ## Microsoft Dynamics 365 Sales vs Efficy CRM FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Efficy CRM? Efficy CRM stands out for higher reviewer satisfaction across all key dimensions compared to Microsoft Dynamics 365 Sales. | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Efficy CRM](https://www.g2.com/products/efficy-crm/reviews) | | --- | --- | | 3.8/5 (1,623 reviews) | 4.5/5 (102 reviews) | | Mid-Market | Mid-Market | | 7.2 | 8.7 | | 7.5 | 8.9 | | Integration with Microsoft ecosystem | Ease of use and customization | ### How do the pricing models of Microsoft Dynamics 365 Sales and Efficy CRM compare? Efficy CRM is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **Microsoft Dynamics 365 Sales:** Reviewers note that the platform can be expensive, especially when adding advanced features, and mention licensing complexity as a trade-off. - **Efficy CRM:** Many reviewers highlight fair pricing and value, though some mention it can be expensive for small businesses, but overall satisfaction with cost is higher than with Microsoft Dynamics 365 Sales. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Efficy CRM? The top three alternatives to Microsoft Dynamics 365 Sales and Efficy CRM are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Reviewers cite licensing complexity and higher cost for advanced features | Integration with Microsoft ecosystem | | [Efficy CRM](https://www.g2.com/products/efficy-crm/reviews) | 4.5/5 (102 reviews) | Mid-Market | Generally seen as fair value, though some mention higher cost for small businesses | Ease of use and customization | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Comprehensive feature set and scalability | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Automation and marketing integration | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,910 reviews) | Small-Business | — | User-friendly interface and ease of adoption | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Efficy CRM? Buyers should prioritize Ease of Use, Customization, Integration Capabilities, Quality of Support, and Pricing Satisfaction when comparing Microsoft Dynamics 365 Sales and Efficy CRM. - **Ease of Use:** Microsoft Dynamics 365 Sales scores 7.5; Efficy CRM scores 8.8. - **Customization:** Microsoft Dynamics 365 Sales has 9 all-time mentions; Efficy CRM has 11 all-time mentions for easy customization. - **Integration Capabilities:** Microsoft Dynamics 365 Sales has 11 all-time mentions; Efficy CRM reviewers note integration but with fewer third-party options. - **Quality of Support:** Microsoft Dynamics 365 Sales scores 7.5; Efficy CRM scores 8.9. - **Pricing Satisfaction:** Efficy CRM is rated higher for value, with more positive recent sentiment on cost. ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Efficy CRM? Efficy CRM’s headline strength is ease of use and customization, while Microsoft Dynamics 365 Sales is strongest for integration with the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 and Teams (11 all-time mentions), automation (8), lead management (11), and customizable dashboards (9). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13), complexity (8), not intuitive (7), and higher cost for advanced features (6). - **Efficy CRM strengths:** Ease of use (23), easy customization (11), customer support (10), and feature richness (9). - **Efficy CRM trade-offs:** Learning curve (10), higher cost for small businesses (9), occasional bugs (7), and requests for more integrations and UI improvements (6). ### Is Microsoft Dynamics 365 Sales or Efficy CRM better for small businesses? Efficy CRM is the better fit for small businesses, with stronger reviewer sentiment and suitability for smaller organizations. - **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note complexity and higher cost as barriers for small businesses. - **Efficy CRM:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, quick setup, and suitability for small businesses, though some mention cost as a consideration. ### Which CRM platform has better integrations? Microsoft Dynamics 365 Sales is favored for integrations, especially within the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales:** Integrates with Microsoft Teams (3 all-time mentions), Microsoft Power BI (1 all-time mention), and Outlook, with 11 all-time mentions for integrations overall. - **Efficy CRM:** Reviewers mention integration with Google and Microsoft, but note fewer third-party integrations compared to other market players. ### How do Microsoft Dynamics 365 Sales and Efficy CRM compare on customer support? Efficy CRM outperforms Microsoft Dynamics 365 Sales on Quality of Support by a material margin, with scores of 8.9 vs 7.5. - **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful but note variability and slower response times in some cases. - **Efficy CRM:** Reviewers consistently praise prompt, helpful, and effective customer support, with 10 all-time mentions for customer support and frequent references to timely resolutions. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Efficy CRM? Efficy CRM is easier to implement, with a significantly higher Ease of Setup score (8.7 vs 7.2 for Microsoft Dynamics 365 Sales). - **Microsoft Dynamics 365 Sales:** Reviewers frequently mention a steep learning curve, complex setup, and the need for technical expertise or external consultants for advanced customizations. - **Efficy CRM:** Reviewers highlight quick and straightforward implementation, easy onboarding, and user-friendly setup, with many citing rapid deployment and minimal technical barriers. ### Which product has better Customization? Efficy CRM is rated higher for Customization, with more positive reviewer sentiment and higher all-time mention counts. - **Microsoft Dynamics 365 Sales:** Customization is cited in 9 all-time mentions, with reviewers noting powerful options but also complexity and the need for technical skills. - **Efficy CRM:** Customization is cited in 11 all-time mentions, with reviewers praising easy customization, flexibility, and adaptability to business needs. ## Dynamics 365 Sales vs Efficy CRM When assessing the two solutions, reviewers found Efficy CRM easier to use, set up, and administer. Reviewers also preferred doing business with Efficy CRM overall. - Reviewers felt that Efficy CRM meets the needs of their business better than Dynamics 365 Sales. - When comparing quality of ongoing product support, reviewers felt that Efficy CRM is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Efficy CRM over Dynamics 365 Sales.