# Unite Us Reviews **Vendor:** Unite Us **Category:** [Population Health Management Software](https://www.g2.com/categories/population-health-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 51 ## About Unite Us Unite Us is America’s technology partner for community-based care. We combine innovative technologies, a deep understanding of stakeholders’ needs, and a unique network model to empower private, public, and nonprofit organizations to address health and economic needs in their communities—and to do it at scale. Stakeholders from government agencies, health care systems, health plans, and community organizations use our technology to collaborate on coordinating, delivering, funding, and analyzing the impact of social care services. Pioneers of the closed-loop referral system (CLRS), we integrate more than 1.7M services and securely host the nation’s largest network of verified and accountable non-profits committed to improving whole-person health one community at a time. \*Closed-Loop Referral System\* Our platform makes it easy to securely screen clients for non-medical needs, recommend best-fit resources, send electronic referrals, and track outcomes to create a complete view of their care journey—in other words, ‘close the loop’. \*Service Reimbursement\* Embedded within the referral workflow, our payments functionality integrates with Medicaid and billing systems to streamline the billing process between healthcare and community service providers and measure the impact of funding initiatives. \*Comprehensive Insights\* Our Insights tools can measure activity at the network and organizational level, identify gaps in resource availability, and show the impact of services delivered to proactively inform interventions and decision-making. \*Care Coordination Services\* We act as an extension of your team to manage the full lifecycle of care delivery, from conducting assessments to connecting individuals to social care to evaluating outcomes. ## Unite Us Reviews ### 1. Everything Organized in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Callie H. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Unite Us?** I like that it has everything organized the way it is. **What do you dislike about Unite Us?** I don't like that you have to open multiple cases for one client, depending on if they are in more than one program. **What problems is Unite Us solving and how is that benefiting you?** They are always updating. ### 2. Streamlined approach to assisting our clients **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina C. | Agency Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Unite Us?** Unite Us is easy to use and straightforward. Aside from it being a useful tool for us to keep track of our clients needs, it also assists in streamlining the referral process. This makes the responsibilities of our day to day more efficient and effective. I use the platform on a daily basis with such ease. It is also very helpful for tracking purposes when we have to submit our interactions to our higher ups with clients. I use our calendar to reference how many appointments we've had and in turn use the platform for the details of the interactions for it to be more precise. Lastly, the few times I have run into issue using the platform, I have reached out to customer support and they have been very helpful. **What do you dislike about Unite Us?** Sometimes finding an outside organization to refer the client to can be convoluted. **What problems is Unite Us solving and how is that benefiting you?** Streamlining the referral process. ### 3. Unite Us Benefits Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Unite Us?** The best thing about Unite Us is that its platform is an all-in-one hub that provides information, resources, and direct referrals for health coordinators. Health Coordinators can readily see status of referrals and number of referrals made. Information that Health Coordinators would need that we often need to take extra time looking for is available in one place. **What do you dislike about Unite Us?** Unite Us does take time to understand and use. It is the type of platform that needs to be used regularly for it to become "easy." I also dislike that the websites are not checked to see if they are working. I have clicked on several websites that do not work. **What problems is Unite Us solving and how is that benefiting you?** Unite Us solves the problem of having to access multiple search platforms for resources that our members need access to. It also solves the problem of wondering how to make a referral. This benefits me as a health coordinator because I do not have to spend extra time calling programs and asking what their eligibility requirements are and how to make a referral. This also eleminates the question on if the referral was received and what the status of the referral is. ### 4. Unite Us Connects Over 80 Advocacy Organizations in Rare Disease Community **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Senior Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Unite Us?** Unite Us has helped us to build a network of over 90 advocacy organizations in the rare disease community. We are able to refer families to each other, clinicians are able to refer to us with one unique QR code, and together we can get families the support they need to thrive. The platform is easy to use and very user friendly for even the most tech-challenged individuals. Our account manager provides excellent guidance and support as each of our advocacy organization onboards to the Unite Us platform. The data insights dashboard gives us information about how we can do better, where we are succeeding, and critical information that allows us to evaluate our programs and what we need to create in order to help more families. **What do you dislike about Unite Us?** I would love if more people would join the platform and utilize the platform so that we can refer only on teh platform. While Unite Us has over 25,000 social service organizations, it would be great if even more organizations joined for ease of referring clients. **What problems is Unite Us solving and how is that benefiting you?** Unite Us connects patients with neurologic conditions to social service needs. We know that families who have children with neurologic conditions struggle more financially which leads to a host of other needs. We are able to quickly and efficiently find organizations to help our families and keep track of whether the referral was fulfilled through the close-looped referral system. No family ever gets left behind because we can always track progress made on each referral. ### 5. Director of Sales Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Director of Sales Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Unite Us?** They provide a massive amount of details to help us with our insights, plan design, competitive analysis, and marketing. I also really enjoy working with our friendly and always helpful account manager, David. **What do you dislike about Unite Us?** Sometimes navigating the various cards in the system can feel overwhelming, but David is always willing to help us. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is helping us determine key demographics for the population in our state so that we can create the most meaningful and affordable plans for our consumers. ### 6. Outstanding Support and Seamless Integration with Unite Us **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah B. | Director, Community Benefit, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Unite Us?** From the start, their staff has been highly professional and incredibly responsive to our needs. They are prompt in their communication and willing to go above and beyond by sharing best practices and connecting us with other clients to aid in our decision-making process. Their integration process is organized and they adhere to timelines to ensure all deadlines are met. **What do you dislike about Unite Us?** Like any evolving technology, there have been features we've been interested in that are still under development or in progress. We look forward to seeing the progress and potential for future use. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is helping us address health disparities in the patients we serve and assist with making connections and referrals to community partners who can address their needs. ### 7. Game changing system **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon D. | NCServes Call Center Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Unite Us?** Unite Us has been implemented into Veterans Services of the Carolinas internal processes since inception. Unite Us, and the data analytics, have a allowed VSC to grow from a small operation in Asheville NC, to a state wide agency that serves as a model on the national stage. **What do you dislike about Unite Us?** The only downside I can see to using the system is the process of ensuring agency adoption and ensuring you have a robust network. Without engaged partners who all aknowledge that a single system ensures that best outcomes for clients, the platform can only be used to track internal cases. **What problems is Unite Us solving and how is that benefiting you?** Unite Us allows us to assist clients and their families in a holistic manner, addressing needs that can be handled internally or sent to another network provider. ### 8. Collaborative, Attentive, and Efficient Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Erica L. | Administrator of Chronic Disease Prevention (No longer at this company), Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Unite Us?** Working with Unite Us has been a wonderful experience. The assigned team members were incredibly helpful and enthusiastic, going above and beyond to ensure our implementation and use was successful with our team members. They truly listened to the needs we expressed and worked diligently to deliver results within a realistic timeframe. Not only was the service exceptional, but the platform itself has been a game-changer. It provides clear and insightful metrics that allow us to see the impact of our reach with clients. These metrics are invaluable for understanding our clients needs as well as gaps in the community. Overall, this was an outstanding partnership, and we’re thrilled with both the service and the results. Highly recommend! **What do you dislike about Unite Us?** The biggest downside is the challenge of getting other partners fully on board with the platform. While it's so exciting to think about and see how this system can work successfully when the loop is closed, it can be frustrating for team members when other partners aren't fully engaged or using the platform. **What problems is Unite Us solving and how is that benefiting you?** The business problem being solved by using Unite Us is the inefficiency in connecting clients to necessary resources. Unite Us allows the team to not only document client interactions but also seamlessly connect them to resources when partners are on the platform. This has significantly reduced the time and effort it previously too to "chase down" referrals, streamlining the process and improving overall efficiency. ### 9. Community Engagement Specialist - Sheltering Arms **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy S. | Community Engagement Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Unite Us?** Being able to find resouces outside of our footprint that can help our patients at SAI. Often times the patients we have are from far away, and we aren't familiar with their area they're from and what's available to them. But with a little bit of leg work we can get them the assistance they need and they can then focus on their own recovery. **What do you dislike about Unite Us?** Occasionally there are computer issues where it is difficult to get logged on. Last week it took me two hours just to complete a request for a patient which normally should only take a matter of minutes. We've called our IT team before and they have veriefied it was an issue with Unite US and not SAI. **What problems is Unite Us solving and how is that benefiting you?** United Us alllows us to match patients in our hospital with services in their area. Almost 100% of the time the patients here are not even aware these programs exist or are even available to them. By assisting them with this we can take these worries off of them so they can focus on getting well and the rehab they need to complete. ### 10. Unite Us + 211info Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2025 **What do you like best about Unite Us?** As a statewide 211 entity, we appreciate having a data sharing agreement with Unite Us; hosting a Coordination Center with a focus on closed-loop referrals; serving as a front-door for coordinated entry housing programs; and most recently, we launched screening for Health Realted Social Needs benefits for the state of Oregon, where we can send and receive referrals on behalf of Medicaid members. We use Unite Us daily, across multiple programs, and can also store and share documents on behalf of clients. Integration of the platform alongside legacy systems has been easy to navigate and learn. Customer support is widely available when there are any issues that arrise. **What do you dislike about Unite Us?** This is more of a systems issue, but when an agency isn't using the platform, our clients have to reach out on their own without having that warm handoff. **What problems is Unite Us solving and how is that benefiting you?** Using the platform as a one-stop-shop to store client information, documents, and sending and receiving referrals on their behalf allows us to seemlessly focus on work to help millions of community members around our service region. ### 11. Connecting Community to Local Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Anabel C. | Program Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Unite Us?** Unite Us provides an easy to use tool to connect community residents to local resources. Community Health Workers use it often to locate resources and suggests options they may have not thought of. When we run into any issues or questions, the Unite Us representative is always available to help implement new processes that are easy to understand. **What do you dislike about Unite Us?** Though we find Unite Us as our go to resource guide and connector, we are still learning how to create data sets that fit our needs. Having data sets that are easily mangeable would be helpful so we can create queries that are useful for our needs would be helpful. **What problems is Unite Us solving and how is that benefiting you?** Unite us is helping us solve the problem of connecting people to resources locally. This has helped us create healthier communities. ### 12. UniteUs is a powerful Referral Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jacques D. | Interdepartmental Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Unite Us?** UniteUs makes sending and recieving referrals between partner agencies simple. If you need to know what partners provide a particular service near a client the location search is a great feature. UniteUs has a robust Tableau platform which makes understanding your service history and running reports easy. **What do you dislike about Unite Us?** The platform is purly a referral program with limited case management capabilities. **What problems is Unite Us solving and how is that benefiting you?** The UniteUs Platform provides a simple yet effective way for our organization to recieve, triage and connect clients with the appropriate partners to assist them with solving the needs that they have. ### 13. All about the Outcome **Rating:** 5.0/5.0 stars **Reviewed by:** rodney m. | VP or New Market Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Unite Us?** The Unite Us platform is user friendly, easy to navigate. The platform make it simple to locate and refer individuals to needed services. The data analytics which provide needed feedback are an added benefit to ensure services are being delivered and expected outcomes are achieved. **What do you dislike about Unite Us?** The platfom needs to be available to more of our team members. Our agency of over 900 positions is not able to fund access for all our team members who beneift from the platform. **What problems is Unite Us solving and how is that benefiting you?** Unite Us resolves the issue of a closed loop referral system to ensure service that are referred are actually delivered. Individuals referrals can be lost or receive a delayed response. Unit Us assists in ensuring inviduals actually get connected to needed services and supports. ### 14. Amazing product and experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Unite Us?** Unite Us is a great social connector that allows us to serve our citizens in a meaningful way and takes place of many manual processes and enhances the community! **What do you dislike about Unite Us?** It's not really a dislike, but enhancements to reporting would be useful as a power user that depends on theproduct.. **What problems is Unite Us solving and how is that benefiting you?** Unite Us closes the the open end loop of manually referring individuals to other community organizations. The days of giving a flyer or phone number and hoping the client connects with them is over. We can make a referral, see if the client engaged and facilitate the conversation. It's amazing. The Payments module has enchanced our ability to calculate and issue incentives to clients. ### 15. I have had an excellent experience working with the team from Unite Us. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy B. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Unite Us?** The application is user friendly and intuitive to use. Users with limited technical experience have very few challenges when using Unite Us. I have found the reporting applications to also be easy to use. Customer support is timely and relevant, any questions I have had get answered. **What do you dislike about Unite Us?** I do not have any recommendations for this. **What problems is Unite Us solving and how is that benefiting you?** Community health, including social services (housing, food, transportation, employment, etc.). ### 16. Amazing Healthcare Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy D. | Director of Service Coordination, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Unite Us?** The platform interface is very user friendly allowing for reduced training times for new users. The support infastructure makes addressing things within the technology easy. All of our organizational processes flow through Unite Us and we have fully integrated it into all of our state and federally funded programs. Due to the user friendly interface, organizationa implimentation was easy, and customer success team provided all the support my organization needed. **What do you dislike about Unite Us?** Two biggest drawbacks for my personal use are: 1) No mobile app 2) Internal processes can be very segmented at times. **What problems is Unite Us solving and how is that benefiting you?** The technology has allowed us to assist over 20,000 people with SDoH needs across 21 service types as well as allowed us to pilot innovate upstream solutions to homelessness and suicide prevention. ### 17. Partnering with Unite Us **Rating:** 5.0/5.0 stars **Reviewed by:** LeAnne Rogers T. | Pollywog Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Unite Us?** We moved to the Unite Us about a year ago, and have had to tailor the way we operate to match their database's abilities, but we have also had wonderful support from Unite Us staff, and I feel that our requests and suggestions are heard and acted on. I also appreciate being invited to sit on Advisory Councils and other Unite Us meetings where we can express our opinions and learn more about the workings of the organization. **What do you dislike about Unite Us?** The least helpful think about Unite Us is not actually Unite Us' fault: we have community partners that we refer to heavily, and some of them have refused to move to the Unite Us platform, which means that we can't complete a closed loop referral to them. We can do it outside of Unite Us, but it is much more difficult to remain in HIPAA compliance and to document the outside work for our grant reporting. It's frustrating. **What problems is Unite Us solving and how is that benefiting you?** We complained to Unite Us that we weren't able to merge or delete duplicate records within the database. Unite Us suggested a workaround that was ineffective for our needs; however, a few days later we got a call from the Unite Us IT department, asking if we would sit down with them and explain our situation with merging and/or deleting duplicate records. I pulled my whole staff in to meet with the IT representative, and she graciously listened to our problems and showed us what Unite Us was working on for this problem, and then accepted our critique of how we thought it might be better implemented. At the end of the call, she asked if we would be interested in having more of these sessions with them because our feedback had been so helpful. We felt heard and we felt appreciated--and we are always available to give feedback. That's the correct way to handle customer service complaints! ### 18. Unite Us, unites our communities! **Rating:** 5.0/5.0 stars **Reviewed by:** Darcy Y. | BH Grant Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Unite Us?** My organization just recently joined with Unite Us. Since joining, we have had nothing but positive, and caring employees to help our organization, and partners. Breshia and Beni have both been so patient with everyone we are bringing on to the platform, and truly made it feel like a 'small business' type of customer service. Besides great employees who are patient, kind, and willing to go out of their way to help us, the Unite Us platform itself has an amazing structure! I believe that adding Unite Us will take help our organization to grow and evolve. Thank you, Unite Us! **What do you dislike about Unite Us?** I don't have any complaints as of now! Thank you! **What problems is Unite Us solving and how is that benefiting you?** Unsigned consents from parents. ### 19. Useful Resource and tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson G. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Unite Us?** Makes it easier to find resources for veterans needing assistance and you have a timeline of when veterans were reached out by other agencies. **What do you dislike about Unite Us?** Not everyone is on board yet. Probably missing a few resources. **What problems is Unite Us solving and how is that benefiting you?** Finding resources for veterans outside my area of expertise. ### 20. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Unite Us?** Very knowledgeable about the system and was able to give a professional breakdown on how the system works. Training was very detail for new users and it was broken down to the smallest measures for all to understand. **What do you dislike about Unite Us?** I have nothing to add everything was good with training. **What problems is Unite Us solving and how is that benefiting you?** N/a ### 21. I was a former super user of Now Pow which was purchased from Unite Us, I was super excited. **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa B. | Team Lead Clinical Case Managers, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Unite Us?** The ability to send the information to a clients phone or email. **What do you dislike about Unite Us?** So far nothing, I am still navigating through the system, I would like to know if training is available so I can learn to use all the features. **What problems is Unite Us solving and how is that benefiting you?** So far, we are still getting our people set up and I am learning the system, in the near future I anticipate Unite us, providing needed resources to our newly housed participants as well as ongoing resources and support. I feel this platform can provide my case managers with a walking resource guide. ### 22. Very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Unite Us?** Very reliable resources never had a bad experience with unite us they are the best **What do you dislike about Unite Us?** Nothing at all unite us is a great source for resources **What problems is Unite Us solving and how is that benefiting you?** Unite us is solving a lot of housing and food insecurities. And providing resources ### 23. Sebastian is amazing to work with and is very professional **Rating:** 5.0/5.0 stars **Reviewed by:** Christine J. | IT Clinical Solution Analyst IV, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Unite Us?** Sebastian is amazing to work with and is very professional **What do you dislike about Unite Us?** This is not applicable, there is nothing that I dislike **What problems is Unite Us solving and how is that benefiting you?** Providing better care for our patients ### 24. Responsive team of professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Unite Us?** The entire team is o the same page and take the time to offer meaningful feedback, engagement and problem solving options . **What do you dislike about Unite Us?** I encountered no negatives during my work with the team . **What problems is Unite Us solving and how is that benefiting you?** Unite Us offers a comprehensive database and platform to manage referral and case mangement. the additional learning modules and trainings were invaluable ### 25. An Excellent Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Unite Us?** Unite Us has been wonderful to partner with in order to connect our community resources. The platform is easy to use and there is a plethora of educational materials on how to utilize the platform. The data provided is invaluable to our community, it shows where the needs are and what services we still need. Everyone we have worked with on the Unite Us team has been friendly and more than willing to help. Using the Unite Us platform is helping to transform our community! **What do you dislike about Unite Us?** Any major change within a community takes time and reworking workflows for many organizations is difficult. I think time is the biggest barrier because we want the change now but the community organizations have to be ready for it. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is solving the issue of disconnected resources. Many of our community organizations do not know that the other exsists or the full scope of the resources provided. Unite Us connects those dots with the community organizations so that the residents can be better served. ### 26. easy to connect with other organization to best serve each client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Unite Us?** For being able to refer people to other places without having to call those places. **What do you dislike about Unite Us?** needs more features, such as providing more filters within each folder, so that you can easily scroll through. Maybe have a filter for date or for names in each folder. **What problems is Unite Us solving and how is that benefiting you?** Better applications, better referral process. ### 27. Excellent Network Coverage and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Unite Us?** We have been fortunate to have an EXCELLENT account representative that has been very engaged and willing to meet with any of our stakeholders for communication about and dispersal of the technology, support, education, and network development. And, of course, what we like best is that we are getting our patients some help. **What do you dislike about Unite Us?** It's not a downside of Unite Us, but just the reality of these types of referrals - the more information you can enter into the referral, the more likely for it to be accepted and successful; thus, the referral takes a fair amount of time to enter. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is helping connect our patients with social deteminant of health needs with community resources that can assist with those needs. Our data shows that patients with transportation, housing, food and other such needs are twice as likely to not get their care gaps closed, so we are hoping that connecting with these community services with help us deliver those services. ### 28. Access Problems **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Unite Us?** It seems like it would be a handy tool to get resources to members. I have heard through our organization that we get resources for a lot of ourmembers this way including the Nations Meals.... **What do you dislike about Unite Us?** I am having difficulty logging in. I tried my usual login when prompted by an email and that didn't work. I tried logging in through my Wavnet portal and that didn't work and then I thought maybe I didn't register, so I registered and it brought me to an area to sign up for services. **What problems is Unite Us solving and how is that benefiting you?** Logging in and gaining access. ### 29. Creating Network Partnerships **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | Assistant Manager Workforce Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Unite Us?** The technology facilitates coordinating client services in one centralized system and the case management of mutual clients is very helpful. Easy to implemet and use the system and customer support via chat or help is always on point! Our agency has easily integrated the Assistance Request Form which our stakeholders to frequently access our services. **What do you dislike about Unite Us?** What I do not like is that it is not available on an app **What problems is Unite Us solving and how is that benefiting you?** By integrating the Assistance Request Form, this has taken the place of an Intake Form. We are also able to track referrals internally within our workforce system and network of partners that have joined the network. ### 30. Our collaboration fulfills our Mantra-Getting You Connected, through our use of Unite Us. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer V. | Care Partner Network Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Unite Us?** I appreciate many things about the platform. It is user friendly and intuitive. I like the dashboard and email notifications. The ability to message other providers about cases is great. The Insights reports have helped us and other agencies with tracking and applying for funding. Having an Assistance Request form has been helpful to our agency. The Customer Support team is timely and helpful. **What do you dislike about Unite Us?** I wish there was a free option for individuals to access the My Network Tab. It would be great if there was a phone number listed for the sending agency within a referral. Yes there's the messaging option, but sometimes it takes a while to hear back from and agency and a phone call is needed. **What problems is Unite Us solving and how is that benefiting you?** We used the Invoicing/Payer Work Que for an Housing Insecurities and Health Disparities grant that we had. We utilize it for clients with critical medical needs to help stop a shut-off on electric and natural gas accounts. I am the director of the Care Partner Network-an 3 state area collaboration that uses the UU platform for referring to each other. We have served close to 1700 clients in the last 3 years. ### 31. Creating Client Profile suggestions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Unite Us?** Our partners found the ability to create and alter the programs and services they offer on their end, rather than our BPNC organization having to do it for them, and through customer support services in the past through NowPow. **What do you dislike about Unite Us?** We as a coalition are still interested in the ability to confirm client profiles via phone or email in addition to simply name and address confirmation. We feel these extra parameters would help us avoid duplicate accounts. **What problems is Unite Us solving and how is that benefiting you?** I can't think of anything specific, but we would be interested in creating and maintaining partner engagement with the software. ### 32. Good Resource Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitee T. | Fidelity Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Unite Us?** I work with families from many backgrounds. Some of their needs I am not as familiar with resources for. This tool is a great place for finding targeted resources quickly. It is easy to use and the creators are easy to contact/give feedback to. **What do you dislike about Unite Us?** I find that the process of sending resources to clients can be tedious. However, the features allow me to gather info and give it to families directly if they don't want to wait for a warm handoff. **What problems is Unite Us solving and how is that benefiting you?** Connecting families to credible resources is a huge part of my job. Not wasting time searching is so nice! I know I will be directed to applicable resources quickly. ### 33. Unite Us 'unites' community partners! **Rating:** 5.0/5.0 stars **Reviewed by:** Ariea (A-Ree) A. | Public Health Program Liaison , Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Unite Us?** The Unite Us platform streamlines communication among service providers and simplifies referrals. It also facilitates data-driven decision-making, leading to more effective interventions and better health outcomes for individuals and communities. Best of all, Unite Us is FREE for community-based organizations! You can't get any better than that! **What do you dislike about Unite Us?** Unite Us can be a tough sell to government and private sector agencies as it costs $2,100 per user. **What problems is Unite Us solving and how is that benefiting you?** Unite Us has created a common meeting ground for our community partners to share referrals and improve the continuity of care in our community. ### 34. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Wandeth V. | Maternal Child Health Navigator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Unite Us?** I like the fact that Unite Us helps with connecting clients with resources. **What do you dislike about Unite Us?** When Unite Us goes slowly and doesnt allow you to look up clients that are already in the system. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is helping clients connect with resources they need. ### 35. Unite Us provides the type of holistic care everyone needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa P. | Financial Wellness Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Unite Us?** Unite Us is such a valuable addition to any company offerings. It provides such a wide range of services so we can be solution focused at every turn. **What do you dislike about Unite Us?** I have not found any at this point in using Unite Us. Would love to see more Financial institutions participating in the service. **What problems is Unite Us solving and how is that benefiting you?** We are finding that more of our members need solutions for life circumstances; rent, utilities, food. We wanted to have a more holistic approach to supporting our members. ### 36. Deputy Commissioner for Sullivan County Division of Health and Human Services **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Deputy Commissioner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Unite Us?** The team is so supportive and helpful, the service itself is so valuable with aiding in linking prsons to needed services and closed loop referral **What do you dislike about Unite Us?** I have not found anything that has not been helpful **What problems is Unite Us solving and how is that benefiting you?** As the representative for our local government unit and responsible for assuring access to mental hygiene services for persons living in our county this platform has aided in connecting person to needed services on so many levels like food, housing, mental health, substance treatment, peers, etc.. An added bounus if there is a need for a peciality service that is not located in our county persons can be linked to out of county services as well of which many are virtual. ### 37. Unite Us takes customer service seriously **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Unite Us?** The Unite Us team was incredibly helpful in our onboarding process. They were informative, imminentely available and flexible, and helpful. They have a clear planning and engagement strategy to work through every part of getting started. Once started, we were connected with someone locally who was well-informed and always available to help us problem-solve. I was truly blown away by their commitment to service. The features are excellent for care coordination and service engagement. They elicited feedback and took it under consideration through improvement tickets. **What do you dislike about Unite Us?** In the future, I think it would be amazing if families could also have access to Unite Us to build their own service coordination skillset and so they do not have to rely on a provider to learn about the resources available in their area. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is solving a lack of a feedback loop between our community resources. This is improving trust among our agencies and thereby increasing number of referrals. ### 38. Platform is easy to work with as are the people. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Unite Us?** Ease of use, easy to train staff on platform usage, customer support is fantastic. We use the platform every day. **What do you dislike about Unite Us?** Would like more agency participation in rural areas; more in depth reporting for specific needs of my company. **What problems is Unite Us solving and how is that benefiting you?** We are able to refer our clients to needed community support. ### 39. The service is clear, the platform is easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Unite Us?** The unite us plat form is well organized and easy to navigate. **What do you dislike about Unite Us?** There is nothing regarding Unite Us that I dislike at this time. **What problems is Unite Us solving and how is that benefiting you?** Unite us is aiding our organization to support us during our refferals. ### 40. Helpful Information **Rating:** 5.0/5.0 stars **Reviewed by:** Wanat S. | Care Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Unite Us?** Unite Us has become very helpful on providing resources that are needed for my patients **What do you dislike about Unite Us?** I would like more if Unite Unite US had more resources for Transportion needs **What problems is Unite Us solving and how is that benefiting you?** with assistance with food ### 41. Connecting Patients Across the Nation **Rating:** 5.0/5.0 stars **Reviewed by:** Halima W. | Project Coordinator for Therapy Services, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Unite Us?** It allows providers to explore resources for their patients while also connecting the care across different care continuums. **What do you dislike about Unite Us?** Nothing at the moment. I have thoroughly enjoyed the platform. **What problems is Unite Us solving and how is that benefiting you?** Navigating resources ### 42. Useful and excellent tool to access to different resources. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Family Service Specialist, Head Start Program, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Unite Us?** Weekly training sessions in which I learn how to access different resources step by step. **What do you dislike about Unite Us?** I don't think that there is something that I dislike about Unite Us. **What problems is Unite Us solving and how is that benefiting you?** Unite Us helps me to do referrals to clients for car seats. ### 43. Our team wishes we found the Unite Us services sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea V. | Connecticut WISEWOMAN Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Unite Us?** Our competitive grant requires that we track the specific type, overall amount, and outcome of social determinants of health (SDoH) referrals; the Unite Us platform allows our statewide navigators to do this easily. **What do you dislike about Unite Us?** We have not noticed any downsides working with Unite Us. **What problems is Unite Us solving and how is that benefiting you?** We are easily able to track social determinants of health referrals and outcomes with our statewide navigators, which is part of our data submission requirement to the Centers for Disease Control and Prevention (CDC). ### 44. Best Support **Rating:** 5.0/5.0 stars **Reviewed by:** Paige B. | Grant Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Unite Us?** The support from the Unite Us team has been so helpful to our organization. We have been using the platform for several years and our Customer Success Manager, Maura Newell is amazing. She is always there to help us with an questions, reports, or education on the platform. **What do you dislike about Unite Us?** Not a thing! We have never had any issues. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is always finding ways to create reports that we need. ### 45. Unite Us is easy to use and it is loaded with resources that you can easily access. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Unite Us?** I like how easy it is to navigate and how there are a ton of resources that you can access. **What do you dislike about Unite Us?** Only being able to see messages when inside of a clients chart. **What problems is Unite Us solving and how is that benefiting you?** Unite Us is solving housing, food and transportation determints of health. It is benefiting me because I am able to help my clients get the help that they need. ### 46. An easier way to link **Rating:** 5.0/5.0 stars **Reviewed by:** Megan R. | Manager of Addiction, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Unite Us?** United us seems like it will save our team time by streamlining the referral process by having sources in one place and able to be completed at one time, with the same information **What do you dislike about Unite Us?** We are adjusting for our specific population **What problems is Unite Us solving and how is that benefiting you?** None ### 47. Looking forward to the partnership between the County of Orange and the Unite US Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Unite Us?** Unite US allows for interaction between County Agencies and Non-profit Organizations to provide referrals to the various services available for the clients in need, and subsequently track the overall outcomes. **What do you dislike about Unite Us?** The partnership between Unite US and the County of Orange is in the early stages and there has been no noted issues. **What problems is Unite Us solving and how is that benefiting you?** Unite US fills the gap between County Agencies looking to connect Clients to the services available and the Organizations offering and/or providing the services. ### 48. Kansas Closed Loop Referral Project **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Unite Us?** Unite Us staff have been very responsive to the needs of Kansas agencies and their community partners. Everyone has been very professional and is dedicated to a successful implementation of their closed loop referral system. **What do you dislike about Unite Us?** Nothing to note. There have been no issues identified by this agency or any others involved with this project. **What problems is Unite Us solving and how is that benefiting you?** Coordination between Kansas agencies and their community partners in securing referrals to services required by clients served. ### 49. Closing the gaps to refer a client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Unite Us?** Unite Us makes it easy to refer clients if the resource is on the platfoam. But I can still open a case if it is not to keep notes and able to follow up **What do you dislike about Unite Us?** i do not like how quick it will sign you out and not go on snooze. **What problems is Unite Us solving and how is that benefiting you?** Being able to know the client was helped or not and how long it took. Also if the client done thier part ### 50. Unite Us User Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Unite Us?** It is on one webpage with easy to navigate headers. **What do you dislike about Unite Us?** It is not very user friendly if users aren't using it. **What problems is Unite Us solving and how is that benefiting you?** Linking clients to referrals in the community. - [View Unite Us pricing details and edition comparison](https://www.g2.com/products/unite-us/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A26%3A44+-0500&secure%5Bsession_id%5D=d32eb77d-0951-40eb-8ba1-bcfc933d27cc&secure%5Btoken%5D=c46aafae6c4c11679639ffaf33af0826b7b4145659afb5b70b8aabf88f46d6bf&format=llm_user) ## Unite Us Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) ## Unite Us Features **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Data Management** - EHR Integration - Referral Insight - Referral Database - Data Sharing **Care Management** - Patient Engagement - Population Health Management - Disease Risk Management - Population Health Management - Health Care Planning - Population Health Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Visibility** - Scheduler - Source Tracking - Referral Tracking **Agentic AI - Population Health Management** - Autonomous Task Execution ## Top Unite Us Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (329 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (253 reviews)