What do users say?

Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at Algolia. It also allows for meetings to be booked with minimal effort through Fastlane.

Alongside this, Drift is extremely easy to use. I use it on a daily basis and I can activate and deactivate it in a matter of seconds. It is also extremely useful that Drift can work in the background while I complete other daily tasks. Review collected by and hosted on G2.com.

On some occasions, there is poor quality of information provided by customers which makes it impossible to follow up after the interaction through Drift. Alongside this, there can be a lot of spam from Gmail accounts. Review collected by and hosted on G2.com.

Using Drift has been very helpful for our customer service at my company. The platform's intuitive interface and powerful features have allowed us to streamline our communication and provide real-time support to our clients efficiently. Review collected by and hosted on G2.com.

There have been none as of yet. It is pretty straight forward. Review collected by and hosted on G2.com.

Drift is a powerful tool that allows for real time interactions with customers who get on the webpage, allowing for quick exchange of information.

Drift's many upsides include direct integration with my availabilities as it is on Outlook, allowing the customers to quickly book a meeting with me on the website without back and forth's which lead to a better customer journey and a shorter sales cycle. Review collected by and hosted on G2.com.

I can't think of too many downsides except for the volume of unqualified lead that are able to book a meeting. Sometimes I'd get leads with personal emails that are able to immediately book a meeting which turns out to be a time-suck. Review collected by and hosted on G2.com.

I think drift is very helpful seeing the activity of who is on the website, especially by location. Helps to prioritize accounts with most page interactions and identify HQ locations. Review collected by and hosted on G2.com.

I dislike the filtering system. It is hard to exclude and include specific page views or audiences. Often times the filters don't work. Review collected by and hosted on G2.com.

Most helpful with Drift is the automation - specifically with chatbots, freeing up valuable time and resources. Review collected by and hosted on G2.com.

Downside of using drift is the initial learning curve. It takes some time to become proficient with the features and advanced capabilities. Review collected by and hosted on G2.com.

I love the ability to create playbooks and that our customers can reach out in a quick and accessible way that works for their schedule. I use it daily for work and have multiple interactions with customers each day. It was easy to learn and great customer support. Review collected by and hosted on G2.com.

At this time I don't have any dislikes or changes I would make. Review collected by and hosted on G2.com.

Drift makes scheduling meetings with clients in different time zones very easy. In addition, I save a significant amount of time by utilizing Drift to schedule group meetings. I highly recommend Drift as it makes things simple for me and my customers! Review collected by and hosted on G2.com.

Sometimes my clients don't change the time zone to their own local time when scheduling meetings and this causes scheduling issues. Drift could make the time zone more obvious to avoid this issue. Other than that I haven't had any issues. Review collected by and hosted on G2.com.

I can see when contacts from a company I have been targeting with outbound messaging visit the website, and get an idea of what they are interested in. Review collected by and hosted on G2.com.

Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. Review collected by and hosted on G2.com.

As an SDR, it is a super helpful tool to see what prospects are engaging frequently with our website. It is even helpful to see prospects that I previously thought "oh they dont seem too interested." and then log into dift to see that they have very recently been viewing our content. It gives me the confidence that the prospect is more engaged than I previously thought. Personally, I use it and check it many times a day. Review collected by and hosted on G2.com.

Many times, by the time the notification pops up, the prospect is already inactive on the page. I dont 100% think this is a problem with dift because I know people click through pages and off websites so fast. I have also had some trouble logging in through my SSO on the mobile app so I havent been able to use the mobile app. Review collected by and hosted on G2.com.

Drift helps ensure we service every persona who lands on our website. This gives us heads start to prospect and support our existing customers looking for support as well talk to the new ones. Review collected by and hosted on G2.com.

I could use some quick response prompts to help respond faster to the people. Review collected by and hosted on G2.com.