--- title: Drift Reviews meta_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1255 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Drift Reviews **Vendor:** Salesloft **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,255 ## About Drift Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. ## Drift Pros & Cons **What users like:** - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. (53 reviews) - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. (46 reviews) - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. (34 reviews) - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. (29 reviews) - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. (28 reviews) - Users appreciate the **conversational chat features** of Drift, enhancing lead engagement and streamlining communication effortlessly. (20 reviews) - Customer Support (19 reviews) - Communication (18 reviews) - Customer Satisfaction (17 reviews) - Easy Integrations (15 reviews) **What users dislike:** - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. (10 reviews) - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. (9 reviews) - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. (9 reviews) - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. (9 reviews) - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. (8 reviews) - Users find the **inadequate notifications** overwhelming during busy periods, making it challenging to manage the experience. (8 reviews) - Connectivity Issues (7 reviews) - Users find the **missing features** in Drift limit functionality and hinder effective data analysis and customization. (7 reviews) - Users report that **notifications are unreliable** , leading to missed chats and delays in customer engagement. (6 reviews) - Slow Loading (6 reviews) ## Drift Reviews ### 1. New To Drift **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle G. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Drift?** Being able to see people in my accounts that are interacting with the website or someone else from Planview. **What do you dislike about Drift?** I haven't experienced anything yet that I have disliked. **What problems is Drift solving and how is that benefiting you?** Non to speak of currently. ### 2. Inbound Sales Operations Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Marketing Technology and Demand Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Drift?** The Drift team has been so incredible during our onboarding phase. The backend of the playbook builds is so easy to use and make changes as we learn from the data. I am excited about the launch of the comment feature so colleagues can provide feedback on the playbooks. We are so excited to get started to start connecting with our prospects and customers on a more personal level. **What do you dislike about Drift?** So far I have not had anything that I dislike. I think one of the biggest challenges will be balancing the time our team is available for chat with internal and other meetings in our day to day. **What problems is Drift solving and how is that benefiting you?** Drift will help us connect with our customers and prospects in real time, direct current customers to support options, quickly book meetings with prospects, allow web visitors to quickly find content they need, and help us invite prospects and clients to upcoming events and webinars. **Official Response from Alexa Joy Imperial:** > Hey Katie! ⭐️ Thanks for the the thoughtful review. We're absolutely thrilled that our onboarding team has left a positive impact. Keep up the fantastic work — we're here cheering you on every step of the way! —Alexa Imperial: Customer Marketing @ Drift ### 3. Drift review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Drift?** the auto schedule feature with linked calendly **What do you dislike about Drift?** i think a text that notifies you in real time about messages that come through would be nice. i also dont like how it's not mandatory to put a contact name. that should be mandatory **What problems is Drift solving and how is that benefiting you?** it brings in leads, and i like the hands off scheduling ### 4. the automated prompts are fast, making it easy to qualify leads **Rating:** 5.0/5.0 stars **Reviewed by:** Connie X. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Drift?** the timely notifications and the fact that theres an option to opt in and out of having email notifications **What do you dislike about Drift?** sometimes when the notifications come in batches (ie when the chat bot is speaking with the client) it gets a bit overwhelming but I understand that is something that comes with the notifications. **What problems is Drift solving and how is that benefiting you?** Drift is helping ask preliminary questions to clients and qualifying leads **Official Response from Sarah Haberman:** > Hey Connie, thanks for the great review! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 5. I think drift is very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Drift?** I find the best thing about drift is it helps filtering who is coming through before we speak to them to ensure they really need a human. **What do you dislike about Drift?** I would say the translation can be a bit slow especailly with it being a livechat you want to respone as quick as possible **What problems is Drift solving and how is that benefiting you?** It solves the process of repsonding to people as quickly as possible as other methods take a lot longer and customers intrest can die down. ### 6. Drift has been a helpful resource to connect with customers quickly and address their needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Adrianna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Drift?** Customers can hop of for tech support and be connected ith te proper department, they can request a quote or sample, or they can request to learn more or ask questions by setting up a meeting. It's a quick way to meet with customers and get them assistacne asap. **What do you dislike about Drift?** Sometimes the chats are routed to the wrong people, or students come through the chat. I have noticed the amount of students playing around and coming through has decreaded significantly in the past few months- thats very helpful. **What problems is Drift solving and how is that benefiting you?** Allowing customers to ask questions with a quick response or book a meeting quickly for an upcoming scheduled time. **Official Response from Sarah Haberman:** > Hi Adrianna 👋🏼 Great to see you've been able to deflect students from coming through your Drift bot — sounds like you've got some great playbooks set up. Keep up the good stuff! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 7. Top Revenue Driver for Booked Meetings and Influencing High Value Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Drift?** Drift provides an endless amount of resources and integrations to ensure our experience is as successful as it can be. We are able to integrate with many of our internal data platforms (Salesforce, 6sense) to know more about our prospects and provide them with the best user experience. This top notch experience helps drive prospects through the funnel and influence high value conversions. We also have a great customer experience team to support our account, which makes all the difference. **What do you dislike about Drift?** We do not see any downsides to working with Drift. **What problems is Drift solving and how is that benefiting you?** Drift is online 24/7/365, which allows prospects to convert at anytime of the day or night. Without Drift, we would not be able to capture folks at the right time with the right messaging. **Official Response from Sarah Haberman:** > Hi Kerry, great to see such an awesome review from you! Thanks so much for taking the time — we're lucky to have you! 😊 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 8. best tool for customers web insights in a user friendly way **Rating:** 4.0/5.0 stars **Reviewed by:** Mayur T. | Senior AE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Drift?** Easy to view reports on activity and generally is quite accurate compared to other tools. **What do you dislike about Drift?** Don't have any as of yet - still relatively new user. **What problems is Drift solving and how is that benefiting you?** helping me understand what customers are looking at so I can tailor outreach and understand what areas of our website my opportunities are looking at and when. **Official Response from Sarah Haberman:** > Thank you for the review, Mayur! 🙌 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 9. More Inbound Leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Drift?** Great way to track activity on your website pages for more warm sales leads. It's also extremely helpful to know exactly which pages they are browsing to help send leads targeted messaging. I've also been able to book meetings using the chat feature. **What do you dislike about Drift?** Most of the time you have no idea who at an organization is browsing your website, and with large organizations it can be difficult to pinpoint which employee to reach out to **What problems is Drift solving and how is that benefiting you?** Recognizes intent leads so I know where to spend my time with sales outreach **Official Response from Sarah Haberman:** > So glad to see you're using visitor data to target your messaging, awesome stuff! Keep bookin' those meetings! 📈 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 10. Super sales prospecting tool **Rating:** 5.0/5.0 stars **Reviewed by:** ganesh m. | account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Drift?** the Live feed Notification Single sing on the customer support is super **What do you dislike about Drift?** I have nothing to dislike about it. the navigation is super easy **What problems is Drift solving and how is that benefiting you?** Sales prospecting , the live chat option is helping to getting in touch with the customer. **Official Response from Sarah Haberman:** > Thanks for the great review! ### 11. Drift- Transforming Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Healthcare & Life Science Solutions Advocate, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Drift?** I have been lucky to use Drift for the better part of a year now. Not only are we able to talk to inbound prospects for the company but now we are able to send videos of ourselves on prospective social media pages. This will allow a more authentic experience and hopefully get the prospect more engaged! **What do you dislike about Drift?** At this time, I can not say much about what I dislike about Drift. I will say that I am anticipating the full capability this application can provide, however, this is a determining factor of the company I work for. **What problems is Drift solving and how is that benefiting you?** The problem that Drift is helping my company solve is better communication with prospective clients. This is beneficial for me because it allows for a seamless streamlining of communication. **Official Response from Sarah Haberman:** > Hi Megan, this is great! Sounds like you're doing well with both Drift Chat and Drift Video — keep up the great work! 🙌 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 12. Great tool for connecting and converting interest to sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Drift?** Drift gives you real time insight into who is interested in your business, what they are wanting to know, and a way to connect with them in real-time and/or schedule follow up meetings so that you can qualify leads and convert to opportunities and sales. **What do you dislike about Drift?** Somewhat confusing to setup alerts/popups to know that you'll be routed into conversations. **What problems is Drift solving and how is that benefiting you?** Gets me in touch with customers and prospects in real time, when they are interested in doing business. **Official Response from Sarah Haberman:** > Real-time insight is what it's all about. Love this review! ### 13. Great platform to transform your digital engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Drew N. | Sr Product Intelligence Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Drift?** The speed you can get things from ideation to in front of users is nothing short of amazing. A/B testing capabilities, reporting and very granular metrics is very well done. It is easy to get people up and running in Drift and it has been easy to train other team members on it as well. **What do you dislike about Drift?** Sometimes the support with the engineering and technical teams can take a bit of time in terms of turn around with issues. It is difficult to get support on some of the newer features when they don't work correctly. **What problems is Drift solving and how is that benefiting you?** It helps us create leads directly from the chatbot. We are able to build AI to help market, qualify and help sell to prospects. We are even able to help assist them within enrollment using AI and playbooks. The live chat capabilities and UI are user friendly and we have heard positive things from our sales floor. **Official Response from Alexa Joy Imperial:** > Wow, thanks for the positive feedback, Drew! We're thrilled that Drift has been helping you drive more leads and achieve impactful results. —Alexa Imperial: Customer Marketing @ Drift ### 14. Drift has been very easy to understand and use. The saved replies are very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Drift?** The saved replies/being able to easily invite other teammates. **What do you dislike about Drift?** Sometimes it takes a long time for my chats to load and then I miss the chat. **What problems is Drift solving and how is that benefiting you?** It makes a clear path for where the customer needs to go and lets me focus on other tasks at hand. **Official Response from Sarah Haberman:** > Hey there, thanks for the awesome review! I'm so excited to see that saved replies are making your life easier 🥳 I'll make sure to share your feedback on the chat load time with the team. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 15. Drift Review **Rating:** 3.0/5.0 stars **Reviewed by:** Mac H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Drift?** It helps automate inbound requests and sending videos to prospects is quick and easy. **What do you dislike about Drift?** The only thing that missed the mark for me was the automated bot set up a meeting for me one time but it was with a prospect for an account that would not fall under my name. **What problems is Drift solving and how is that benefiting you?** It makes it easy for people to get directed to a consultant when visiting the website. Sometimes that may come to me and I would not have to do any work. **Official Response from Sarah Haberman:** > Hi Mac, sorry to hear that that meeting was misdirected — make sure you chat with your CSM if you ever have challenges setting up routing rules, they're experts! Great to read you're using Drift Video to chat with prospects 🙂 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 16. So far so good - it's an easy application to follow and run! **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Drift?** The ease of the platform to navigate around. **What do you dislike about Drift?** Haven't seen anything yet I don't like so far. **What problems is Drift solving and how is that benefiting you?** Finding new contacts and potential clients to meet with. ### 17. The Best Way to Engage Right Now **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Director, Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Drift?** For our team, Drift allows a seamless communication method for direct engagement with site users. Since moving to Drift our prospect engagement has improved. The ability to connect with specific people or book meetings in chat is huge. The team uses it daily. Implementation was easy and straightforward. Our Customer Support team does a great job with regular updates and best practices. Lastly, combining Drift with 6Sense and other tools like MutinyHQ, we can effectively target segments with a truly unique experience. **What do you dislike about Drift?** To be transparent, we don't have any Drift dislikes. It's a substantial tool that offers great features that we didn't previously have. **What problems is Drift solving and how is that benefiting you?** Direct engagement with the prospect. Ability to set meetings easily. Faster customer data acquisition. **Official Response from Sarah Haberman:** > What a great review, thank you, Ben! Glad you've integrated Drift with tools in your tech stack, sounds like you're getting the most out of it — amazing work! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 18. A great product coupled with fantastic account management **Rating:** 4.5/5.0 stars **Reviewed by:** Steve Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Drift?** Drift provides an intuitive and user-friendly interface, setting up playbooks, is a breeze with Drift. The platform offers pre-built templates and a drag-and-drop functionality that allowed us to customise our conversational flows without the need for extensive technical expertise. Drift's reporting capabilities are also commendable. The platform provides comprehensive insights into customer interactions and engagement, allowing businesses to assess the effectiveness of their strategies. Key metrics such as chat volume, response times, and customer satisfaction ratings are readily available on the reporting dashboard. This data empowers us to make data-driven decisions and optimise our customer engagement efforts for better outcomes. The combination of a great product, fantastic account management, easy playbook setup, and good reporting makes Drift a top choice for businesses looking to enhance their customer engagement strategies. **What do you dislike about Drift?** the reporting is good, but it will always be difficult to get a true incremental ROI value **What problems is Drift solving and how is that benefiting you?** Capturing potential customers with well thought out and data-driven playbooks, thus helping generate more leads. **Official Response from Alexa Joy Imperial:** > Hi Steve, we appreciate the positive feedback! It's fantastic that you've been enjoying our platform's intuitiveness, playbook setup, and reporting capabilities — we love to hear it. Keep up the amazing work! —Alexa Imperial: Customer Marketing @ Drift ### 19. All in one platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Drift?** Being able to have full insight to current and potential new prospects. Ease of use to navigate on the website. **What do you dislike about Drift?** I wish the live chat feature was a little more visable and able to get better alerts. **What problems is Drift solving and how is that benefiting you?** giving me better insight into "hotter" or "active" businesses to prospect to. ### 20. Drift Provides amazing customer experiences. **Rating:** 4.5/5.0 stars **Reviewed by:** Germán G. | Sales and Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Drift?** Drift helps us improve contacts with visitors to our website by improving their experience and offering them exactly what they are looking for on our page. It also creates conversations with greater meaning and helps deliver personalized experiences. The support is amazing. **What do you dislike about Drift?** Playbooks can be a little overwhelming, although features such as reusable blocks and the option to export the playbook for review have been improved. **What problems is Drift solving and how is that benefiting you?** It allows us to achieve more and better conversations with the visitors of our page. **Official Response from Sarah Haberman:** > Hi Germán, appreciate your review! Thrilled to hear that Drift is helping you create more personalized experiences, that's what it's all about! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 21. Great for catching potential customers visiting the website **Rating:** 3.5/5.0 stars **Reviewed by:** Claire K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Drift?** The drift chat bot often supplies us as a sales team, with warm leads or even the odd meeting with a prospect. It was a great way to interact with anyone who may have been visiting our website **What do you dislike about Drift?** I was a little confused with the concept of drift mined contacts as 'second hand or implied consent' as I found a lot of prospects had no idea what I was referring to. **What problems is Drift solving and how is that benefiting you?** It's able to capture the info of prospects viewing our site so we can quickly start a conversation **Official Response from Sarah Haberman:** > Hi Claire, thanks for your review! Glad to read that Drift is helping you start conversations and book meetings with prospects. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 22. Easy and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Simone R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Drift?** I like drift's user interface and intuitive features. I like that we get notified when we receive a chat a the possibility to have already the prospect email that sometimes it let's you check out their business **What do you dislike about Drift?** I would improve the bot. The answer given are to general. **What problems is Drift solving and how is that benefiting you?** We get better prospect to reach to us, interested into ht eproduct. I also would like to add the possibility to send immage o attachement **Official Response from Sarah Haberman:** > Thanks your the review, Simone! Good news — you can add images as attachments using the desktop app! (more information here: https://gethelp.drift.com/s/article/Drift-Desktop-App-Features). If you'd like to further customize your bot, your Drift CSM can certainly help with that! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 23. If you want easy meetings... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Drift?** The ease of meetings getting easily booked into your diary. **What do you dislike about Drift?** Sometimes (not often) the meetings arent great but its easy to qualify out pre meeting **What problems is Drift solving and how is that benefiting you?** Allows contact sales leads which wouldn't have been contact sales without drift ### 24. Excellence! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Drift?** Quick connection, fast notification on new messages **What do you dislike about Drift?** There is nothing I dislike so far as it's a very good tool. **What problems is Drift solving and how is that benefiting you?** Rapid contact with clients and scheduling without contact **Official Response from Sarah Haberman:** > Short and sweet — thank you, Michaela! ### 25. Drift Experience as a Sales Engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Drift?** UI is very user-friendly. Easy to navigate to what you're looking for. Fast and responsive, especially the live-monitoring system. **What do you dislike about Drift?** Setting up meetings with customers is slightly tricky. **What problems is Drift solving and how is that benefiting you?** Drift enables me to interact with customers rapidly and seemlessly. It also empowers the customers with the ability to schedule a meeting with a Technical Expert instead of simply chatting with a bot. ### 26. Great, intuitive platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna M. | Account Development Executive | AI & Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Drift?** The best platform I used, very intuitive and easy to use. **What do you dislike about Drift?** There is not a single thing I would change about Drift. **What problems is Drift solving and how is that benefiting you?** Being a great AI Sales Assistant helping to accomodate inbound leads **Official Response from Sarah Haberman:** > Thanks for the review, Joanna! ### 27. Good any easy way to engage with prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Drift?** Working with the Prospector Dashboard gives a good indication of accounts to pursue **What do you dislike about Drift?** Setting up incoming chats for specific countries depends on admin. **What problems is Drift solving and how is that benefiting you?** Fast and direct contact with a potential customer ### 28. Works great and is easy to communicate with our interested customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Drift?** It gives you notice when someone is in the chat and it keeps the messaging open. **What do you dislike about Drift?** Sometimes the messages do not load up right away and then they leave. **What problems is Drift solving and how is that benefiting you?** It is creating more opportunities. ### 29. Amazing support and product **Rating:** 4.5/5.0 stars **Reviewed by:** Maëva B. | BDR Team Lead EMEA, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Drift?** The support we get from the team and the visibility of the onboarding. **What do you dislike about Drift?** Nothing for now, I still need to use it more **What problems is Drift solving and how is that benefiting you?** Thanks to drift we bypass a whole process in order to be connected straight away with prospects **Official Response from Sarah Haberman:** > Hi Maëva, thanks for reviewing us! Can't wait to see what you accomplish with Drift. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 30. Drift Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Drift?** How automated the process with booking meetings and connecting your calender. **What do you dislike about Drift?** Not being able to personalize certain fields. **What problems is Drift solving and how is that benefiting you?** They are helping automate the scheduling process. ### 31. I use Drift a lot **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Drift?** I like how the chat bot gets to you quick **What do you dislike about Drift?** Wrong accounts constantly get routed to me **What problems is Drift solving and how is that benefiting you?** NA ### 32. Best customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Pawel C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Drift?** Great software for immediate customer engagement **What do you dislike about Drift?** learning process and understanding principles **What problems is Drift solving and how is that benefiting you?** on-demand interactions with customers ### 33. Great, creative tool for prospecting and in-deal plays! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Drift?** Ability to quickly record a video when doing cold outreach- easy to use! Also, it's great when sending a value touch to send over a video of the product vs. another case study, etc. **What do you dislike about Drift?** Sometimes when recording with your face and the screen, your face 'icon' can get in the way of what you are showing, but it's easy to move around on screen **What problems is Drift solving and how is that benefiting you?** It is helping me effective identify accounts to target as well as send quick, relevant videos to my accounts. Without it, I would be another email in an inbox- gotta break through the noise! **Official Response from Sarah Haberman:** > Hi there — Thanks for taking the time to review Drift Video! Glad it's helping you break through the noise! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 34. Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Drift?** The live updates of when my accounts are on our website. **What do you dislike about Drift?** Sometimes I get messages directed to me that are not my account. **What problems is Drift solving and how is that benefiting you?** It is helping me identify what clients I can reach out to on a day to day basis. **Official Response from Sarah Haberman:** > Hey Brenda, thanks for the great review! I'd reach out to your CSM for any routing issues, they're great resources for fine-tuning your logic! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 35. Useful and stress free **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo R. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Drift?** That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe **What do you dislike about Drift?** Sometimes the integration with outlook had some issues **What problems is Drift solving and how is that benefiting you?** Timezones **Official Response from Sarah Haberman:** > Thanks for reviewing us, Leonardo! Glad Drift is helping you reach clients across the world! 🌎 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 36. Drift is a great way to connect with new customers **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Drift?** New customers are able to reach out directly to me to schedule meetings. **What do you dislike about Drift?** Drift is a bit congested with all of the modules becuase students and parents have access to chat with us along with school board professionals which takes away time from important officials. **What problems is Drift solving and how is that benefiting you?** Connecting me with customers I would not have been able to get a hold of. **Official Response from Sarah Haberman:** > Hi Daniel — thanks for reviewing Drift! Appreciate your candid feedback, I'd recommend working with your CSM to mitigate some of that student/parent website traffic! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 37. Good product with great potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Drift?** It's easy to create a playbook and work on it. If your data is clean the routing is pretty good and the AI conversations are not too robotic. **What do you dislike about Drift?** If your data is not clean it's a bit of a mess to **What problems is Drift solving and how is that benefiting you?** We needed a better way to capture inbound leads ### 38. useful app **Rating:** 4.0/5.0 stars **Reviewed by:** Sacha D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Drift?** reaching our leads so easily thanks to Drift **What do you dislike about Drift?** need to reach more leads for our business **What problems is Drift solving and how is that benefiting you?** linking MQLs to our business quickly **Official Response from Sarah Haberman:** > Hi Sacha, thanks for your review. I'd suggest taking a look at your hooks, site coverage, and playbook copy to increase the number of site visitors who engage with chat. Glad to hear you're generating plenty of MQLs! ### 39. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Drift?** As an agent, I am thoroughly impressed with the Drift platform! Since we started using it, our interaction with customers has reached a new level of efficiency and quality. The real-time chat feature is simply fantastic. I can instantly connect with website visitors and address their inquiries in real-time. This not only saves waiting time but also positively impacts the customer experience. The intelligent chatbots have also won me over. They handle frequently asked questions brilliantly and manage to gather crucial customer information before handing them over to me. This means that by the time I take over the conversation, I already have all the necessary context to provide personalized and practical assistance. One of the things I love the most is the ability to customize messages based on the specific pages visitors are on. This creates a more genuine connection as we tailor our responses to their interests. Additionally, the automatic conversation routing system is a game-changer. Conversations go straight to the right team members, further streamlining the process. Overall, we're more connected with customers, generating leads more efficiently and providing an experience that makes a difference. If you're looking to elevate your customer support approach, I recommend giving Drift a shot. 💬👏 **What do you dislike about Drift?** It would be nice to have access to more detailed conversation analytics. As a user, not an admin, I don't have wide access to my feedback on the conversations I had or data as to how much time I spent on my chats, and what could be better. It can be also some sort of settings only my company has access. **What problems is Drift solving and how is that benefiting you?** In summary, Drift's solutions address critical pain points, improving engagement, lead generation, support efficiency, personalization, data utilization, productivity, and conversion rates. These benefits collectively contribute to a more effective and customer-centric approach to business. **Official Response from Alexa Joy Imperial:** > Wow! Thank you for the thoughtful review. Your feedback is what keeps us going, and we're so excited to hear that Drift has propelled your conversations to new heights. ⭐️ Keep up the fantastic work, and if you ever need assistance, we're just a message away! —Alexa Imperial: Customer Marketing @ Drift ### 40. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Drift?** The UX is really easy to use, and manage the things that I need to use daily **What do you dislike about Drift?** Cannot think of any yet, as I have just started using it. **What problems is Drift solving and how is that benefiting you?** It is enabling me to manage prospects, and this makes it extremelt easy. ### 41. A bit of information overload **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Drift?** I like the direct communication that you can have with potential customers and the engagement data to cross refernce with other tools such as 6Sense. **What do you dislike about Drift?** It appears to be a tool that can kill 5 birds in 1, however, it overlaps with a lot of my existing tools in our tech stack which makes it a bit overwhelming when it's broken down for training. **What problems is Drift solving and how is that benefiting you?** None, if I'm being honest. **Official Response from Sarah Haberman:** > Hi there, appreciate you taking the time to review Drift. I'm sorry to hear that you're not seeing the immediate benefits — if there's anything I can do to help, feel free to shoot me an email at shaberman@drift.com. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 42. Gives me fantastic insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Drift?** I like the insights it gives me into information and interactions I would normally have no visibility to. I get a morning digest that lets me take a quick look at anything new and lets me plan out my outreach **What do you dislike about Drift?** I find it to be a very good tool. I think it's simple. I really can't think of too much I would dislike **What problems is Drift solving and how is that benefiting you?** I see if my accounts or engages and can give me an idea if an email was opened and our website was explored **Official Response from Sarah Haberman:** > 🙌 🙌 🙌 Thanks for the great review! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 43. Drift has efficiently enhanced our lead capture and customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Drift?** What I appreciate most about the Drift platform is the extensive customizability it provides in the formulation of playbooks. This feature allows us to tailor unique experiences for potential clients and existing customers alike, enriching their interactions with our online presence. By doing so, we're not only enhancing user experiences but also fostering a more meaningful and personalized engagement with all individuals visiting our website. **What do you dislike about Drift?** We persistently encounter challenges related to chat routing and notification for our representatives. Despite our efforts to address these issues, they recurrently resurface over time. This cyclic pattern indicates a need for a comprehensive and more sustainable solution to enhance the functionality of our chat system and ensure seamless communication within our team. **What problems is Drift solving and how is that benefiting you?** Drift has demonstrated its effectiveness as a time-management tool for our organization. It streamlines our operations by enabling our sales representatives to concentrate on converting higher-quality leads. Concurrently, it ensures our customers receive the necessary support through its chatbot function, thereby maintaining our commitment to excellent customer service. **Official Response from Alexa Joy Imperial:** > Thank you so much, Aaron, for taking the time to share your thoughtful review. 🙏 I'm absolutely thrilled to hear that Drift has been helpful in creating more meaningful experiences for your customers. I understand that you've encountered some challenges with routing and notifications, and I'd be more than happy to look into these issues to find a resolution for your team. Please feel free to reach out to me at aimperial@drift.com. —Alexa Imperial: Customer Marketing @ Drift ### 44. Great platform! **Rating:** 3.5/5.0 stars **Reviewed by:** Curtis M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Drift?** The instant access to clients visiting the page is a plus. Very easy to implement for an entire sales organization. I use it 3-4 times a week. **What do you dislike about Drift?** As with any lead generation tool, it won't filter out a "good" lead from a "bad" lead, but that's the human element of sales to determine **What problems is Drift solving and how is that benefiting you?** Getting directly to people interested in buying our product when they visit the website. **Official Response from Sarah Haberman:** > Hi Curtis! Thanks for taking the time to review Drift. Lead qualification can certainly be tricky - I'd recommend taking a look at this blog on how to qualify leads so only the best are getting through to sales (https://www.drift.com/blog/how-to-fix-lead-quality-problems/). Keep killin' it with Drift! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 45. Review for Drift **Rating:** 5.0/5.0 stars **Reviewed by:** Kai Lun C. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Drift?** Hassle free on my end. Easy for customer to book meetings with us **What do you dislike about Drift?** Nothing much. All is good. Happy with the functions **What problems is Drift solving and how is that benefiting you?** It helps to repond to customers 24/7 **Official Response from Sarah Haberman:** > Short and sweet, we love to see it! Thanks for the great review. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 46. Great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Drift?** Drift helps me see which accounts and prospects are interested in our platform and offerings. **What do you dislike about Drift?** I can't figure out who is on our website when the site visitor is anonymous. Drift account routing can be improved as well. **What problems is Drift solving and how is that benefiting you?** Drift allows us to reach out to companies showing interest or intent in our product. I had a meeting booked directly on my calendar which made things really easy for my job. **Official Response from Sarah Haberman:** > Hi 👋🏼 Thanks for taking the time to review us! Glad to see that Drift is helping you reach out to buyers and book meetings with ease! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 47. Simple and efficient **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Drift?** Its easy to use and saves a lot of time when connecting with cold clients **What do you dislike about Drift?** Despite setting up some working hours, clients seem to arrange meetings outside those set working hours. **What problems is Drift solving and how is that benefiting you?** Saves plenty of time and helps us reach out to all our leads effectively ### 48. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Drift?** Drift is great as it provides the ability to leverage AI to allow for a smoother process. **What do you dislike about Drift?** There are a few features lacking at the moment including the ability to have a true weighted roundrobin **What problems is Drift solving and how is that benefiting you?** Making the process easier to connect with the right clients ### 49. Experiences with Drift **Rating:** 4.5/5.0 stars **Reviewed by:** Briana W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Drift?** I like the ability we have to alter our playbooks and customize for different features that we need in our workflows. **What do you dislike about Drift?** Sometimes issues appear in the workflows but usually it requires just some trouble shooting in our playbooks to make sure our team is receiving equal amounts of drift calls. **What problems is Drift solving and how is that benefiting you?** It is a way for customers to quickly engage with sales on our website **Official Response from Sarah Haberman:** > Briana, thanks for taking the time to review us! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 50. Great way to get in touch with potential customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Drift?** I love that it's so easy to use! I can see past conversations potential customers may have had, and speak to them directly! It makes it so much easier for everyone in the company, and the notifications I get if I miss a chat are great too. **What do you dislike about Drift?** Once had a prospect book in time with me for the same day at 1.30pm even though it was already 8.30 at night, not sure why that was possible or if it's even Drift's fault (might not be). **What problems is Drift solving and how is that benefiting you?** We're able to have prospects hop on the website and speak to our bot, which is very helpful for after hours. **Official Response from Sarah Haberman:** > Thanks for your review (and scheduling feedback)! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ## Drift Discussions - [How can Drift be integrated into Salesforce?](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) - 1 comment, 2 upvotes - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What are some options to better streamline the saved replies?](https://www.g2.com/discussions/31102-what-are-some-options-to-better-streamline-the-saved-replies) - 1 comment, 1 upvote - [How will GDPR compliance impact the future of Drift](https://www.g2.com/discussions/how-will-gdpr-compliance-impact-the-future-of-drift) - 1 comment, 1 upvote - [Is there a way to get a report for the live view history?](https://www.g2.com/discussions/is-there-a-way-to-get-a-report-for-the-live-view-history) - 1 comment, 1 upvote - [View Drift pricing details and edition comparison](https://www.g2.com/products/drift/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+07%3A49%3A05+-0500&secure%5Bsession_id%5D=716b8744-cddf-40a2-aa1c-19308698fc2f&secure%5Btoken%5D=8028349e653e8c6b344f3d9bdc2cbbcd46dd64132f607847688891caf15e32c9&format=llm_user) ## Drift Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Drift Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Seamless Escalation - Transcripts - Self-Serve Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,504 reviews)