--- title: Drift Reviews meta_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1255 scale: '5' date_modified: '2026-07-19' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Drift Reviews **Vendor:** Salesloft **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,255 ## About Drift Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best โ€” building pipeline, closing deals and strengthening customer relationships. ## Drift Pros & Cons **What users like:** - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. (53 reviews) - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. (46 reviews) - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. (34 reviews) - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. (29 reviews) - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. (28 reviews) - Users appreciate the **conversational chat features** of Drift, enhancing lead engagement and streamlining communication effortlessly. (20 reviews) - Customer Support (19 reviews) - Communication (18 reviews) - Customer Satisfaction (17 reviews) - Easy Integrations (15 reviews) **What users dislike:** - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. (10 reviews) - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. (9 reviews) - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. (9 reviews) - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. (9 reviews) - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. (8 reviews) - Users find the **inadequate notifications** overwhelming during busy periods, making it challenging to manage the experience. (8 reviews) - Connectivity Issues (7 reviews) - Users find the **missing features** in Drift limit functionality and hinder effective data analysis and customization. (7 reviews) - Users report that **notifications are unreliable** , leading to missed chats and delays in customer engagement. (6 reviews) - Slow Loading (6 reviews) ## Drift Reviews ### 1. A great new tool for outreach. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Drift?** I really enjoy the daily drift activity emails. These emails provide insights on account activities and specifics around what content these accounts are engaing with. **What do you dislike about Drift?** I would like to have more options on how to filter what accounts I recieve updates on. **What problems is Drift solving and how is that benefiting you?** Drift provides me a deep dive into what my accounts are viewing, with that content I am able to prioritize where to focus my attention. It also provides me insight into new accounts that are under my name but I have not had much enagement with, drift basiacally is providing me with an "fyi" that I otherwise would not be aware of. **Official Response from Alexa Joy Imperial:** > Thanks for the awesome review, Sarah! ๐Ÿ™ We love to hear that you're enjoying those daily notifications, and your feedback is always appreciated! --Alexa Imperial: Customer Marketing @ Drift ### 2. Helpful for prospecting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Drift?** Seeing the activity on the sight is helpful for prospecting **What do you dislike about Drift?** I've had difficulty engaging prospects when they're live on the site **What problems is Drift solving and how is that benefiting you?** See which prospects in my territory are engaging with our content. **Official Response from Sarah Haberman:** > Hi there! Thanks for your review. I recommend working with your CSM if you're having any challenges engaging prospects live โ€” they're a wealth of knowledge when it comes to creating your inbound strategy! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 3. Drift Bot = Employee of the Year **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda M. | Business Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Drift?** Drift is a fantastic tool that helps us in various areas of business. One of the best Drift features are the bot prompts and plays that help get site visitors to where they need to be quickly and without any human needed on the receiving end! We've enabled support tickets through Drift bot which allows visitors to submit a help ticket right through our bot as opposed to contacting our helpline. An additional favorite feature is Drift's ability to schedule calendar meetings directly from chat bot prompts. **What do you dislike about Drift?** The only downsides of Drift are sometimes delayed notifications. **What problems is Drift solving and how is that benefiting you?** Helping save time and resources by routing visitors to where they need to be and often providing resources for them with just play set ups! This allows us time to focus more energy on other areas of business or only engage with those who need to have a conversation. **Official Response from Joshua Morgan:** > Hi Amanda! All the positive sentiment is awesome - thank you! Having the bots route customers and prospects correctly is an absolute time saver and reduces so much frustration. --Joshua Morgan: Customer Advocacy @ Drift ### 4. Perfect for prospecting into large accounts. **Rating:** 4.0/5.0 stars **Reviewed by:** Jared V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Drift?** Drift makes it easy to see what my prospects are looking at on our site. This means much when prospecting accounts because our company has a broad portfolio. **What do you dislike about Drift?** Minor issues with the UI. Sometimes when I leave a companies page and go back to my filtered list, my filters disappear and have to be reapplied. I wish there was a way to easily save a custom group of accounts. **What problems is Drift solving and how is that benefiting you?** it is great seeing what our customers are looking at on our website. It helps us get an idea of what kinds of conversations to have with them. **Official Response from Alexa Joy Imperial:** > Hi Jared ๐Ÿ‘‹ Thanks for the feedback! We're really glad to hear that Drift is helping you get a better understanding of what kind of conversations to have with your customers. Regarding the UI issues, I will certainly pass this along to the product team to see what can be done. Please don't hesitate to reach out if you have any other suggestions! --Alexa Imperial: Customer Marketing @ Drift ### 5. It is a very intuitive tool **Rating:** 4.0/5.0 stars **Reviewed by:** Valentina G. | Inside Sales Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Drift?** What helps the most is that I can use it on different devices and it is very dynamic when it comes to conversing with the user, giving the possibility of generating other spaces all in the same tool. **What do you dislike about Drift?** What can be improved is to generate automatic scripts for the conversations with the aim of optimizing times for the agents. On the other hand, when using the desktop application, I do not like that the configurations must be redirected to the web and cannot be do everything in the same app **What problems is Drift solving and how is that benefiting you?** The problem that drift is solving is that we can generate faster contact with potential customers for the company, it benefits me because with this I can qualify the prospects in real time to generate or not a sales opportunity **Official Response from Joshua Morgan:** > Hi Valentina! ๐Ÿ‘‹ We all love multi-device tools and I'm glad to see that you're enjoying that functionality of Drift. โค๏ธ Answering the same questions and messages repeatedly can be time consuming, so we created Saved Replies that allow you to respond almost automatically to messages and shorten your response time. ๐Ÿ‘‰ https://gethelp.drift.com/s/article/How-to-Create-and-Manage-Saved-Replies For the desktop app, we designed it for conversations and chatting within the app. So other features are web only but we can share with the product team the feedback so they can review it for the future! --Joshua Morgan: Customer Advocacy @ Drift ### 6. Excellent customer support and easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Gina M. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Drift?** Drift has been a significant contributor to our growth over the past two years. It is a fantastic & easy to use lead gen tool that can drive high-quality leads. The customer support team always go above and beyond; whether that is your CSM or their chat support, I have always had a positive experience. If you are looking for a chatbot that can support your sales team to convert high-quality leads in minutes - and a support team that you can rely on - I would absolutely recommend Drift. **What do you dislike about Drift?** There is no integration with SugarCRM which makes our integrations and attribution more difficult to manage. However, there is an integration with Zapier that helps us get around it to a certain extent **What problems is Drift solving and how is that benefiting you?** It allows us to easily deliver high-quality leads to our sales team **Official Response from Sarah Haberman:** > Hi Gina, Thank you for this thoughtful feedback - We are so happy to hear that you've been able to increase leads and that you've had such a fantastic experience with our CS team! ๐Ÿ˜Š We always appreciate feedback on where we can improve, as well. - Sarah Haberman, Senior Customer Advocacy Manager ### 7. Fastlane significantly increased our inbound sourced sales opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Drift?** Drift is great at conversational marketing. For us (a B2B Saas cybersecurity company) we found that the Fastlane calendar integration drove a significant increase in meetings and opportunities sourced through our website.The Fastlane feature means our investment with Drift has seen a tremendous ROI. **What do you dislike about Drift?** We have struggled to find the value from our reps engaging with customers directly in a live chat. Part of it may be our inability to drive behavior change among our reps and BDRs to monitor and jump into the chat. Our experience has also been that our customers / web visitors don't seem to want to engage with a chatbot or even engage with a rep directly in a live chat. I don't think this issue is specific to Drift relative to other conversational marketing solutions but it's been our experience. Still, the Fastlane feature drives meetings without the need for our reps or BDRs to engage with the chat functionality. **What problems is Drift solving and how is that benefiting you?** Drift has reduced friction between someone visiting our website and scheduling a meeting with a sales rep. That reduction in friction has led to a significant increase in inbound/web-sourced pipeline, which progresses more quickly and is more likely to close. **Official Response from Joshua Morgan:** > Hey there! ๐Ÿ‘‹ Thanks so much for leaving a review and sharing your success with Fastlane! ๐Ÿ’ช It looks like everything is going great without your reps being very involved in jumping into live chats. It might be worth a strategy call with your CSM to see if utilizing live chat with visitors more frequently might increase your ROI even more. --Joshua Morgan: Customer Advocacy @ Drift ### 8. Feature-rich tool, implementation/onboarding team support is unmatched **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Drift?** Drift is a great tool for engaging website visitors, but the real highlight is the Drift team. If you're unfamiliar with chat bots or conversational marketing, their team is able to provide unmatched support and the level of hand-holding you need to get Drift off the ground. Their professionalism and willingness to help is unlike any other team I've worked with in my experience. **What do you dislike about Drift?** Drift has SO many features and settings. To a new user, this can be very overwhelming. The tool itself isn't the most intuitive so you really have to know what needs to be set up and how to maintain it. There are a lot of moving parts. While Drift does have a great resource library, there are certain settings and processes that are missing documentation **What problems is Drift solving and how is that benefiting you?** Drift is helping us capture information from site visitors and convert or disqualify them. This helps to accelerate our sales cycle (i.e. users don't have to fill out a form and wait for BDR support). **Official Response from Sarah Haberman:** > What a great shoutout for our onboarding team! Thanks so much for this review โ€” the team will be pumped to read it ๐ŸŽ‰ - Sarah Haberman, Senior Customer Marketing Manager ### 9. Simply way to interact **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren L. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Drift?** The best thing I like most about Drift is how it integrates with both Slack and my email which makes it easy for me to stay on top of prospect chats **What do you dislike about Drift?** I can't think of anything at the moment. **What problems is Drift solving and how is that benefiting you?** Accessing prospects problems in real time while they are on our website exploring **Official Response from Alexa Joy Imperial:** > Hi Lauren, thanks for the positive review! We're delighted to hear that you've been enjoying our integrations and connecting with prospects in real-time. Keep up the awesome work! โ€”Alexa Imperial: Customer Marketing @ Drift ### 10. Happy to be working with Drift! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime B. | BDR/Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Drift?** Drift provides us access to an immediate response to someone who chooses to chat about what they see on our website. It allows us to immediately connect and start building relationships with people interested in the solutions we offer. It is convenient and effective to communicate through chat and efficiently bring in appropriate team members. **What do you dislike about Drift?** Absolutely nothing to dislike about Drift. **What problems is Drift solving and how is that benefiting you?** We noticed that we were losing engagement with a lot of people seeking information when it came to filling out our website forms. Drift gives us another great avenue to vet and interact with those seeking our solutions and creates so much more engagement. **Official Response from Joshua Morgan:** > Hi Jaime! ๐Ÿ‘‹ I'm super pumped for the results that you're getting and we are definitely happy to be working with you too! ๐Ÿซถ I think a lot of us much prefer to interact live with someone rather than filling out forms and then waiting for someone to get back to us. Please don't hesitate to reach out if you ever need anything or have questions Drift related. --Joshua Morgan: Customer Advocacy @ Drift ### 11. Great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Milton R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Drift?** Multiple platforms. The Application allows me to respond to leads atbrhe drop of a dime. The integration in gmail is seamless as well, just an overall great app.๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ **What do you dislike about Drift?** It did take a minute for me to understand the ins and outs and settings. It is nit good for a novice user or someone new to technology. You can really lean into the CS team for suport though. **What problems is Drift solving and how is that benefiting you?** Its allowing me to respond to customers and leads in real time. It has increased my conversion rate out the box. And its gives me a real look into what piques customers interests **Official Response from Alexa Joy Imperial:** > Hi Milton ๐Ÿ‘‹ Thanks for sharing your experience with us! We're excited to hear that you're driving more conversions and learning more about your customers on a deeper level. We understand that it can take some time to get the hang of all of Drift's features and settings, but it's reassuring to know that your CS team is always there to support you. --Alexa Imperial: Customer Marketing @ Drift ### 12. The gold standard for a leadgen-oriented chat tool on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Rahman Z. | Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Drift?** The robust technical integrations and their best-in-class customer success team! **What do you dislike about Drift?** Sometimes Drift's new features take some time for my team to implement in our existing workflows. **What problems is Drift solving and how is that benefiting you?** Drift is capturing user interest on the website for prospects who want to speak with a sales rep. It is also providing a "fast lane" for that prospect intertest to turn into pipeline **Official Response from Alexa Joy Imperial:** > Thank you for the kind feedback, Rahman! Our CS teams definitely work hard to ensure our customers get the best support and achieve their goals with Drift, and I'm so delighted that they've left such a positive impression on you. โ€”Alexa Imperial: Customer Marketing @ Drift ### 13. {"translation":"The input text is not in an unknown language. Please provide text in an unknown language for translation."} **Rating:** 3.5/5.0 stars **Reviewed by:** Nermin N. | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Drift?** notifications overlay browser and desktop possibility **What do you dislike about Drift?** not being informed about specific interests like trainings for our customers **What problems is Drift solving and how is that benefiting you?** Time management and customer assistance **Official Response from Alexa Joy Imperial:** > Hi Nermin, we appreciate your review! We love that Drift has been helping you improve your time management and customer support ๐Ÿ˜Š โ€”Alexa Imperial: Customer Marketing @ Drift ### 14. Filters out Junk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Drift?** Filters out junk and spam that is sometimes coming through to our team. **What do you dislike about Drift?** Could be easier to use/view every chat coming in **What problems is Drift solving and how is that benefiting you?** Booking more meetings with our sales team. **Official Response from Sarah Haberman:** > Hi โ€” appreciate your review and feedback! ๐Ÿ™‚ - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 15. Great tool for engaging with visitors **Rating:** 2.5/5.0 stars **Reviewed by:** jason B. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Drift?** I find it very helpful to track the accounts that visit our site. I've also got a couple of good deals from visitors on the site and engaging with them through the chat. **What do you dislike about Drift?** This is only an annoyance because I am in sales, but I don't like all of the customer service chats that get routed to me. Having a better way to filter those over to CS would be nice. **What problems is Drift solving and how is that benefiting you?** Drift allows us to know which of our accounts are on our site daily. This allows me to focus on those particular accounts more and even engage live with the chat box. **Official Response from Joshua Morgan:** > Hi Jason! ๐Ÿ‘‹ Thank you so much for leaving a review. Whew! Closing deals and saving time sounds like an incredible win. ๐Ÿ’ช It sounds like a better strategy for routing chats to deflect support needs getting into sales would be a good idea. I wanted to drop a couple of resources you might find helpful regarding this and I'll have your CSM reach out to you. ๐Ÿ”น https://gethelp.drift.com/s/article/Using-Drift-for-Support ๐Ÿ”น https://gethelp.drift.com/s/article/Setting-Up-Conversation-Routing-Rules --Joshua Morgan: Customer Advocacy @ Drift ### 16. Drift allows we to be an effective SDS by connecting with people in real time! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave S. | Sales Development Representative- Outbound KAM, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Drift?** The thing I like most about Drift is the insights and feedback I receive when using Drift Video in my creative outreach. This lets me know if I need to make any necessary changes to my content, if my message is meaningful, and engaging. **What do you dislike about Drift?** The least helpful thing about Drift is the chatbots IVR system used to qualify prospects. Sometimes based on the response these chatbots can frusterate the end user before a live agent can get routed in. I believe you can tweak/custoize these interactions if needed though. **What problems is Drift solving and how is that benefiting you?** Drift solves the problem that all sales people have of being able to get a customer's TIME and ATTENTION. Drift allows you to talk to people in real time when your company is on their mind and they are open to hearing more about what you have to offer. **Official Response from Joshua Morgan:** > Hi Dave - we appreciate the feedback and your taking the time to leave a review! I'm a fan of Drift video too as it allows to know when and how much of the video someone has watched. I'm sorry about the chatbot messaging. Your CSM will be reaching out to you so we can get this situation resolved quickly. --Joshua Morgan: Customer Advocacy @ Drift ### 17. Operations Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Drift?** Detailed reporting and supportive customer experience **What do you dislike about Drift?** Nothing as of yet - looking forward to growing in use of tool **What problems is Drift solving and how is that benefiting you?** Communicating with prospects on our website **Official Response from Alexa Joy Imperial:** > Thank you for the positive review, Rebecca! We're pumped to hear that Drift has been enhancing the way you engage with prospects and your overall customer experience. Keep up the awesome work, and please let us know if there's ever anything we can do to help. โ€”Alexa Imperial: Customer Marketing @ Drift ### 18. An integral part of our inbound prospecting efforts. **Rating:** 4.5/5.0 stars **Reviewed by:** Alfie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Drift?** It can be easily managed around other inbound and outbound activities. AI takes a lot of the work off the user's plate and leads you to more meaningful conversations. **What do you dislike about Drift?** The quality and quantity of inbounds coming through the chatbot can be hard to predict, making it difficult to forecast results. **What problems is Drift solving and how is that benefiting you?** Drift is helping our SDR's book more qualified meetings through inbound. It is easily balanced with their outbound prospecting efforts. **Official Response from Alexa Joy Imperial:** > Thanks for leaving a review, Alfie! Glad to hear that Drift has been helping support your inbound and outbound efforts. If there's anything else we can do to improve your experience, we'd love to hear from you ๐Ÿ˜Š Thanks again! โ€”Alexa Imperial: Customer Marketing @ Drift ### 19. A robust solution without the complexity to slow you down. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam I. | Director of Sales Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Drift?** The team at Drift is hands down one of the best I have worked with. They are incredibly proactive in their approach to making sure you find success with the solution. The tool is the best I have seen in the market, and no one else is close. **What do you dislike about Drift?** The reporting functionality still leaves a bit to be desired. I would like to see that continue to be enhanced so that it is easy to gain quick insights and provide feedback to stakeholders. **What problems is Drift solving and how is that benefiting you?** Drift is providing us with additional channel communication, which is something the marketplace desires. They also offer integration with CRM so that we can automate processes and quickly get people to the right internal resource to best serve them. **Official Response from Joshua Morgan:** > Hi Sam! ๐Ÿ‘‹ Thank you so much for all the love in your review. โค๏ธ I'm pumped to see that you're having such good results with Drift with CRM integration, routing, automation, and multi-channel communication. I appreciate the feedback on the reporting functionality. I've contacted our support team, and they'll be reaching out so we can see what we can do to improve this aspect for you. --Joshua Morgan: Customer Advocacy @ Drift ### 20. Easy way to connect with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Katie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Drift?** I especially love that I have Drift on my phone! It makes talking with customers so easy and seamless. **What do you dislike about Drift?** There isn't anything I can think of. Everything is great. **What problems is Drift solving and how is that benefiting you?** Drift makes it easy to engage with customers. I have personally been able to book many meetings that lead to opportunities for our oraganization. **Official Response from Alexa Joy Imperial:** > Hi Katie, thank you so much for taking the time to leave a review! We love that you've been enjoying the convenience of using Drift on-the-go with our app. Please don't hesitate to reach out if there's anything else we can do to make your experience even better. Thanks again for your positive feedback! โ€”Alexa Imperial: Customer Marketing @ Drift ### 21. Drift - The Easy Way to Connect to Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Drift?** I have loved Drift as it has made it simple to connect to prospects who want to know more about our product. Booking meetings has become significantly easier with the help of Drift. **What do you dislike about Drift?** I dislike that the Drift notifications are random as it makes it difficult to focus on tasks otherwise. I also dislike how quickly I need to respond before the conversation becomes inactive. **What problems is Drift solving and how is that benefiting you?** Drift is making it easier for prospects to get in contact with Sales and Support, which makes booking meetings easier for myself as well as getting prospects to the right person. **Official Response from Alexa Joy Imperial:** > Hi Megan ๐Ÿ‘‹ Thanks so much for the review! We understand that the random notifications can be disruptive, and we're always looking for ways to improve your experience. I'll be sure to share this feedback with our team. If you have any other suggestions or ideas on how we can improve, please don't hesitate to let us know. We'd love to hear from you! โ€”Alexa Imperial: Customer Marketing @ Drift ### 22. Quality Conversational Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin T. | Senior Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Drift?** The backend is very user-friendly which makes updating and introducing new team members very easy. Their customer service is exemplary and very hands on from the onboarding and onwards through to playbook developments. **What do you dislike about Drift?** No major issues. More to do with manpower on our side of the tool. Getting sales buy-in is key if you are purchasing this as a marketing tool. Without it, the tool can't be fully utilized. We do have an issue with some website visitors using the tool in a way in which we don't want but the Drift team have been very helpful in developing work arounds for it. **What problems is Drift solving and how is that benefiting you?** Making the user experience easier to navigate. Helping with lead gen and enabling better sales and marketing collaboration on a tool that benefits both teams. **Official Response from Joshua Morgan:** > Hi Kevin! ๐Ÿ‘‹ Thank you for taking the time to write a review, and I'll be sure to pass on the high praise to the onboarding and implementation teams and your CSM. ๐Ÿ™Œ We love seeing that you're able to make the user experience better. It's most def a win when you get both sales and marketing collaborating. --Joshua Morgan: Customer Advocacy @ Drift ### 23. The best web chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hillel Z. | Demand Generation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Drift?** There are many automated features that you can use in order to increase engagement and improve the user experience. One of the best things I like about Drift is that it generates excellent and relevant leads and it helps the SDR create good opportunities **What do you dislike about Drift?** We found some issues with creating reports based on the Drift data, sometimes we want to export raw data and connect it to our BI tools, but we can't do it independently. Also, we wanted to create a performance report for each SDR but couldn't do it. **What problems is Drift solving and how is that benefiting you?** Drift is providing the user with information that he needs instead of chatting with a rep, this saves a lot of time for the sales reps and provides them with the ability to focus on relevant leads. Thanks to Drift we were able to create many business opportunities **Official Response from Joshua Morgan:** > Thank you for all the awesome feedback, Hillel! It's great seeing so many positives that Drift is providing. I wanted to let you know that I passed on the issue of your reporting to your CSM to see if we can't fix the issue. --Joshua Morgan: Customer advocacy @ Drift ### 24. meeting booked with a prospect through drift **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Drift?** adding the company information on the side was great as it gave the opportunity to prepare **What do you dislike about Drift?** no negative or dislike about the application **What problems is Drift solving and how is that benefiting you?** removing the step of having to cold call the prospect to book a meeting **Official Response from Alexa Joy Imperial:** > Hey there, thanks for leaving a review! It's great to know that you've been enjoying your experience with Drift so far. ๐Ÿซถ Please don't hesitate to reach out if you have any additional questions or suggestions. โ€”Alexa Imperial: Customer Marketing @ Drift ### 25. It's easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Drift?** The chats are not deleted. So, we can review the information over and over again. **What do you dislike about Drift?** It seems it slows my computer. I am using the app instead of the webpage. **What problems is Drift solving and how is that benefiting you?** The customers are able to find the answers by themself and if it is necessary they contact us for support. **Official Response from Alexa Joy Imperial:** > Hi! Thanks for sharing your feedback. Being able to review chats whenever you need to is definitely helpful, and we're glad you've been enjoying that feature! โ€”Alexa Imperial: Customer Marketing @ Drift ### 26. Drift has a huge help in shortening the sales process! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Drift?** I like that you can chat with people inquiring about our services in order to better get them in touch with the right people within the sales org. **What do you dislike about Drift?** The only thing I dislike about drift is having to manually put myself available and unavailable. **What problems is Drift solving and how is that benefiting you?** It is helping us better qualify leads in order to best determine if we are the right FIT for what they are looking for. Also helping us shorten the process that it takes to schedule a meeting. **Official Response from Alexa Joy Imperial:** > Thanks for leaving us a review ๐Ÿ˜Š Happy to hear that Drift is helping your team qualify leads and shorten your sales cycle. Keep up the great work, and if you have any questions, please feel free to reach out to me at aimperial@drift.com. โ€”Alexa Imperial: Customer Marketing @ Drift ### 27. a good video capture tool **Rating:** 4.0/5.0 stars **Reviewed by:** Luke G. | Customer Success manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Drift?** a simple and easy to use video capture tool that easily allows me to record my screen, this is perfect for product demos and recording quick messages to clients and colleuges **What do you dislike about Drift?** whilst I find drift easy to use, I often find myself utilising loom rather than drift. the UI is clean but not very interesting which feels less exciting to use. **What problems is Drift solving and how is that benefiting you?** Allows quick capture of my screen to provide product demos and training, and also to share quick videos with colleagues to give instructions, helping me save time on meetings. **Official Response from Alexa Joy Imperial:** > Hey Luke ๐Ÿ˜Š Thanks for leaving us a review. We're so glad to hear that Drift Video has been helping you save time. The team is always looking for ways to enhance the user experience and your feedback helps us do just that! โ€”Alexa Imperial: Customer Marketing @ Drift ### 28. Reliable company **Rating:** 4.0/5.0 stars **Reviewed by:** Eddie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Drift?** The ease to use factor of the app is great and makes it like anyone of any level can use it/ **What do you dislike about Drift?** learning how to use it took me a while because of system preferencs **What problems is Drift solving and how is that benefiting you?** Helping scheudle some demos/ source more leads but it is rather inconsistnent. **Official Response from Alexa Joy Imperial:** > Thanks for sharing your thoughts on Drift, Eddie! We're thrilled to hear that you find our app super easy to use โ€” that's precisely what we aim for ๐Ÿ˜Š If you ever have any more feedback or suggestions, we'd love to hear them. โ€”Alexa Imperial: Customer Marketing @ Drift ### 29. Drift for curious customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Drift?** I like that my potential merchants can reach out to our company to chat, set up a meeting, or have basic questions answered right away. **What do you dislike about Drift?** I don't have many cons here. I think that syncing with other platforms could be easier. **What problems is Drift solving and how is that benefiting you?** Drift helps to connect a curious prospect to someone when they are curious. Timing is important and when you can be quick to speak with someone looking into services, it can make all the difference. **Official Response from Alexa Joy Imperial:** > Hey there! ๐ŸŒŸ Your feedback means a lot to us. It's fantastic to hear how Drift is playing a crucial role in helping you connect with prospects and providing them with swift answers. Thank you for sharing your experience with us! โ€”Alexa Imperial: Customer Marketing @ Drift ### 30. Drift for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** Megan N. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Drift?** I like that I can save responses for future use in the library feature. Being able to move quickly is such a priority in my role, so the prompts are really important! I also think it valuable to know the landing page the prospect came from so I can tailor responses specifically for their searches. **What do you dislike about Drift?** Since I only use Drift to connect with potential prospects, I don't have many downsides. My main concerns are mostly being able to engage quickly and efficiently so they can be routed through the proper channels and ensure a successful touchpoint. **What problems is Drift solving and how is that benefiting you?** Drift helps me to know where in the customer journey they are at. If they have been on a specific landing page, are looking for help with sales or need to be routed to customer success. **Official Response from Joshua Morgan:** > Hi Megan! ๐Ÿ‘‹. We appreciate all the love in this review.โค๏ธ The tailored responses is so nice for prospects as it can be really frustrating dealing with chat bots on sites that just seem not to understand routing correctly. Please let us know if you ever need any help with anything Drift related. --Joshua Morgan: Customer Advocacy @ Drift ### 31. Drift - the conversation starter you didn't now you needed **Rating:** 4.5/5.0 stars **Reviewed by:** Jay N. | Global Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Drift?** The most helpful part about Drift is leverage the chatbot to engage our consumers as they land on our website. We are able to dedicate different playbooks depending on the campaigns the visitor comes from. We're able to see the total amount of visitors per playbook, conversations started, as well as emails captured in the playbook overview dashboard. What's also helpful is that we get biweekly meetings with our Drift account managers where we can run A/B tests and create playbooks on the fly. **What do you dislike about Drift?** There are some tracking limitations in Drift, so make sure you have unique URLs for everything you want to track. There are some specific tags that you're able to use to mark specific conversations to help with analytics a bit. If you need to switch the chatbot icon, you have limited options on what you can do. **What problems is Drift solving and how is that benefiting you?** Drift is helping us continue the conversations where drop-offs tend to happen on specific areas of our site. There are certain times when a user isn't sure what they're looking for, but Drift helps guide them along the user journey with our FAQs. **Official Response from Joshua Morgan:** > Thanks for taking the time to leave a review, Jay! Love seeing that Drift is helping to engage with consumers on your site and you're able to have differentiated playbooks. With the tracking limitations, I'd highly recommend reaching out to your CSM, support@drift.com, or you can email me at jmorgan@drift.com. We'd love to hear what tracking capabilities you'd like to see that our software currently does not do so we can put it on the roadmap. --Joshua Morgan: Customer Advocacy @ Drift ### 32. SDR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Drift?** Drift helps allow real-time conversations with prospects and insight into those visiting your web page. It also makes it convenient for people to book a meeting with you. **What do you dislike about Drift?** I would like to see Drift do a better job of filtering out spam conversations and false data that it collects. **What problems is Drift solving and how is that benefiting you?** Drift allows us to view web page visitors and chat with them, I believe this opens the door to prospects who wouldnt otherwise inquire via phone or email with questions they may have. **Official Response from Alexa Joy Imperial:** > Hi there! Thanks for leaving a review. We're so delighted to hear that you've been enjoying chatting with prospects in real-time. In regards to the spam filtering, we apologize for any inconvenience this may have caused, and we'd love the opportunity to address the issue if possible. Please don't hesitate to reach out to me at aimperial@drift.com via email. ๐Ÿ˜Š Thanks again for your feedback! โ€”Alexa Imperial: Customer Marketing @ Drift ### 33. Cool and productive **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan P. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Drift?** The one thing I like at Drift is that it has a friendly interface and is easy to use due to the similarities of social media messaging apps that we use day to day. **What do you dislike about Drift?** At the moment, to be fair, I don't dislike anything. It might have bits where it can be improved such as notification and grouping of chats. **What problems is Drift solving and how is that benefiting you?** Drift helps us to deal with customers' queries, and which is much better to talk with them over the Drift Chat rather than a phone call as we have more time to solve their problem and send links. Another cool feature that helps us greatly is that customers can attach pictures in the chat. Managed to get good opportunities from this app. **Official Response from Joshua Morgan:** > Hi Bogdan! ๐Ÿ‘‹ That's awesome that you find the Drift interface user-friendly. It can be really frustrating to have a piece of software you use daily that's hard to use or complicated. I would love to hear more about your suggestions on improving notifications and grouping of chats. It's important to use to hear improvements customers would like to see so that we can create a much more rewarding product. --Joshua Morgan: Customer Advocacy @ Drift ### 34. Drift let's you fish where the fish are **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Drift?** It is very easy to use and very accurate. Getting real-time alerts when prospects and accounts are on our pages makes it convenient to understand needs and interests. **What do you dislike about Drift?** Scrolling through a large amount of Drift conversations can be tedious. **What problems is Drift solving and how is that benefiting you?** It's allowing my team to look for specific customers and prospects and to engage real-time. **Official Response from Joshua Morgan:** > Love the "Drift lets you fish where you fish"! Very creative and applicable. We very much appreciate you taking the time to write us a review. Joshua Morgan: Customer Advocacy @ Drift ### 35. Drift has driven value for me with daily intent reports, real-time engagement, and video outreach. **Rating:** 4.5/5.0 stars **Reviewed by:** Eric B. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Drift?** I find the ability to review activity within my territory invaluable in recalibrating my work daily to drive TOFU conversions. Additionally, having the ability to access readily video straight from the platform is a convenient perk. **What do you dislike about Drift?** Much of the platform is intuitive, but I need to attend more webinars to harness its capabilities. To put it in automotive terms, I would say that I am capable of driving in 1st and 2nd gear with Drift - the experience has been fantastic. However, I know there is far more under the hood, and I look forward to getting it in "higher gear." **What problems is Drift solving and how is that benefiting you?** Drift sends me daily updates on website engagement, and I find that invaluable to "following the breadcrumbs" vs. cold-outbounding. **Official Response from Joshua Morgan:** > The automotive example gives me flashbacks of when I learned how to drive a standard in an '87 Firebird! ๐ŸŽ We appreciate you taking the time to leave us a review. And I agree - following the breadcrumbs is better than cold outbounding. --Joshua Morgan: Customer advocacy @ Drift ### 36. Drift as a direct connection with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Drift?** Customers, unfamiliar with our products have directs access to talk to an expert. No extra effort is required because a meeting can be booked instantly. **What do you dislike about Drift?** Sharing the personal agenda can lead to improper meeting times. **What problems is Drift solving and how is that benefiting you?** Drift makes the distance between experts and new customers as short as possible. **Official Response from Alexa Joy Imperial:** > Hi! Thanks for sharing your feedback with us. We're stoked that Drift has been helping your team easily connect with customers! If you have any additional questions or suggestions, please feel free to drop us a message. โ€”Alexa Imperial: Customer Marketing @ Drift ### 37. Drift has been amazing and they have made it super easy for me to communicate with my prospects. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Drift?** It is most helpful to be able to call my prospects or schedule a zoom instead of doing a ton of double data entry. **What do you dislike about Drift?** I dislike having to wait for it to load on my salesforce with the customer's information. **What problems is Drift solving and how is that benefiting you?** It is solving having to communicate with my prospects on multiple channels. **Official Response from Alexa Joy Imperial:** > Hi, thanks for sharing your feedback! Having the ability to easily connect with your prospects definitely makes a world of difference, and I'm glad that Drift is helping you do exactly that. Please don't hesitate to reach out with any questions or suggestions! โ€”Alexa Imperial: Customer Marketing @ Drift ### 38. Brilliant app for engaging with customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Inside Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Drift?** Most helpful features on this application were being able to see what products a customer was interested in, as well as their work information, which made navigation and replying a lot easier - and it was instant. **What do you dislike about Drift?** A few bugs pop up occasionally, but not too often, and can disrupt the flow of who responds to a customer within a team. Sometimes the conversation doesn't notify team members properly, or there's a slight delay, and two operators will respond simultaneously - also notifications for chats/conversations we're not in. **What problems is Drift solving and how is that benefiting you?** It is solving the problem of being able to interact with customers on our website at a faster pace, whilst being able to give them informed, and tailored, responses sooner. **Official Response from Joshua Morgan:** > Hey Sam! ๐Ÿ‘‹ Thank you so much for leaving a review. ๐Ÿ‘ That's awesome that you're able to reply faster by seeing what products your customers are interested in - having relevant product conversations creates a better shopping experience. I wanted to drop a couple of resources related to notifications ๐Ÿ”น https://gethelp.drift.com/s/article/Troubleshooting-Notifications ๐Ÿ”น https://gethelp.drift.com/s/article/Drift-Notifications-Best-Practices We strive to create an enjoyable and rewarding experience using Drift. If the resources above do not help to resolve your issue, please let me know by responding to this comment or emailing me at jmorgan@drift.com and I can get our support team working on a resolution. --Joshua Morgan: Customer Advocacy @ Drift ### 39. Great Multi-Product Experience for Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Drift?** Real time notifications about my prospects engaging with our website/marketing material. Being able to gauge engagement so I know where to spend time prospecting. Being able to easily share screen shares + make GIFs to add nice touches to my prospecting. **What do you dislike about Drift?** Haven't identified anything yet. Really like it so far. Both products have met my needs and helped me with day to day selling. I will notify the team if I see anything I dont like. **What problems is Drift solving and how is that benefiting you?** Helps me identify where I should spend my time prospecting. **Official Response from Alexa Joy Imperial:** > Wow โ€” thanks for the kind review! ๐Ÿ˜Š We're absolutely thrilled to hear that you're finding value in features like real-time notifications. We're also glad to hear that you haven't run into any issues yet, but if you do, don't hesitate to give us a shout (we're here to help)! โ€”Alexa Imperial: Customer Marketing @ Drift ### 40. So much more than a bot **Rating:** 4.5/5.0 stars **Reviewed by:** Lorena M. | Founding Member, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Drift?** The ability to personalize every playbook based on audiences. Also the team behind it is truly outstanding **What do you dislike about Drift?** Not a single thing comes to mind. I've had a great experience. **What problems is Drift solving and how is that benefiting you?** The need to have an additional channel for our customers to reach out. **Official Response from Alexa Joy Imperial:** > Hi Lorena, we appreciate the awesome review! Hearing that our customers are having a great experience using Drift is music to our ears. It's also wonderful to know that our team has made such a positive impact โ€” I'm excited to share your feedback with them. Thanks for being a great customer! โ€”Alexa Imperial: Customer Marketing @ Drift ### 41. Using drift at Paddle on a day to day. **Rating:** 4.5/5.0 stars **Reviewed by:** Nick R. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Drift?** Ability to see whos on the website, form our account lists to the ones that are not owned by anyone in salesfore **What do you dislike about Drift?** Notifications can get annoying, often too on weekends when I am no working, constantly getting them **What problems is Drift solving and how is that benefiting you?** Helps me contact my customers wwhen on the website, also helps me keep track of whos engaging in my content i am sending out **Official Response from Alexa Joy Imperial:** > Hi Nick, thank you for your feedback! We're stoked to hear that you appreciate the increased visibility into who is visiting your site. As for the notifications issue, we've put together this helpful best practices guide to help you manage your notifications/adjust your settings ๐Ÿ’ช Please don't hesitate to reach out with any questions you may have! https://gethelp.drift.com/s/article/Drift-Notifications-Best-Practices โ€”Alexa Imperial: Customer Marketing @ Drift ### 42. Prospecting in real time made simpler and more effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Drift?** I love that you can use Drift to prioritise your workload based on which of your companies /prospects are engaging with different pieces of content. The team can then enter into a conversation with each prospect in real-time and personalise the dialogue based on what that person is interested in, which massively increases the probability of getting meetings booked. **What do you dislike about Drift?** Product updates are a necessary addition to the drift platform, but aren't always simplistic to follow, and some of the advanced explanations provide too much detail to consume. It could be helpful to have a more visual representation of these changes, more videos, etc., for different learners. **What problems is Drift solving and how is that benefiting you?** Drift is solving the problem of real-time engagement with prospects alongside campaigns that team members are running. Adding this string to the bow allows the team to become hyper-focused with sending personalised videos, messaging etc, in alignment with the relevance of the email campaigns they are sending out. Further, Drift allows you to have warmer phone conversations about things that matter most to prospects based on the timeline with which they engage with different pieces of content. **Official Response from Joshua Morgan:** > Thank you for the review! ๐Ÿซถ There's so much to celebrate with all the success you're having. ๐Ÿ™ Personalization in messaging and video is so important because it shows that you understand the customer and their pain points. Plus, everyone likes it when they feel like you're addressing them personally. I understand your wanting more visual learning components as I like to learn visually as well. Your CSM or account manager is a fantastic resource to reach out to with asking to break down explanations further and to request a video explanation. Or I can reach out on your behalf if you have specific questions about certain updates. You can email me at jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift ### 43. Good support team to help drive ABM **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. | Senior Director, Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Drift?** The product itself works well, but I really like the Drift support team and how responsive they are and the quality of the recommendations they provide us to improve the effectiveness of the tool. **What do you dislike about Drift?** The tool adds a fairly significant increase to the site load time which hurts our site's lighthouse score. We have been able to delay the load of the widget to offset this, but a lighter weight widget in the first place would be even more useful. **What problems is Drift solving and how is that benefiting you?** Drift is allowing customers to get access to information about our products more quickly. We spend a lot of time trying to get leads to talk to our sales staff, but Drift enables them to do it instantly. **Official Response from Alexa Joy Imperial:** > Hi Michael, we're so glad to hear that our support team has been helpful and that the recommendations they provided were useful ๐Ÿ’ช We understand your concern about the delay in load time, and we're grateful for your feedback as we continue to strive for improvement. โ€”Alexa Imperial: Customer Marketing @ Drift ### 44. Drift makes call center work simple and easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Drift?** The layout is clear and everything is simple to use. **What do you dislike about Drift?** Not Drift's fault but that ping notification can drive you mad. **What problems is Drift solving and how is that benefiting you?** It acts as the center for multiple call lines. It allows us to field calls and make sure they go to the right people. **Official Response from Sarah Haberman:** > Glad to see that you're having success using Drift for call center work! Thanks for your review ๐Ÿ™‚ - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 45. Drift is a decent worker experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Drift?** Drift categorises chats in a streamlined manner and allows you to manage chats with customers effectively. I enjoy the information that the bot can pull out of people before I have even engaged, which allows rapid follow-up if a missed connection happens. **What do you dislike about Drift?** At the moment some of the major issues with drift are through settings that are presumably changed on the admin side of things, such as colleagues being added to chats before you can even finish reading a single word. I have had issues in the past with notifications struggling to appear, and then suddenly my screen being flooded with notifications all at once - However this issue semes to have subsided in the past few weeks or so. **What problems is Drift solving and how is that benefiting you?** Drift solves the problem of people just wanting a quick and easy answer without wanting to call up and explain the problem to us over the phone. They can speak to the chat bot and we can type and reply faster and less stressfully than if the customer was waiting on the phone lines for a response. Drift chat also allows us to help with more than one customer at a time if necessary, something a phone line doesn't allow. **Official Response from Joshua Morgan:** > Thank you for taking the time to leave a review! ๐ŸคŸ I'm super pumped to see that you're able to follow up quickly with missed visitors as speed is so important when engaging with prospects and customers. As someone that has had quite a few times just needing easy answers answered but had to spend time on the phone waiting to speak with someone, I love seeing that Drift is helping to provide quick and easy answers for your site visitors to obtain. I noticed that the notifications issues has subsided, please don't hesitate to let us know if it returns so we can take a look at the issue. --Joshua Morgan: Customer Advocacy @ Drift ### 46. sales dev rep **Rating:** 3.5/5.0 stars **Reviewed by:** Hafiz J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Drift?** more sales channel that allows prospect that prefer to get in touch via chatbot reach out easily **What do you dislike about Drift?** not much as of now.To be honest it's working pretty well **What problems is Drift solving and how is that benefiting you?** more sales channel for prospect to reach out **Official Response from Alexa Joy Imperial:** > Hi Hafiz, we appreciate the review! We're thrilled that Drift has made it easier for prospects to get in touch with you. Keep up the great work! โ€”Alexa Imperial: Customer Marketing @ Drift ### 47. Inbound traffic that can lead to opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Ian S. | Senior Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Drift?** It is easy to use, you can have it in the background while doing your daily activities. You are prompted when somebody is on the website and with the canned responses you can quickly find if there is an active project. Great feature is how a meeting can be set up automatically **What do you dislike about Drift?** I had problems downloading the desktop application **What problems is Drift solving and how is that benefiting you?** One of the biggest difficulties is speaking to the prospect whilst they are hot in pursuit of information of your company. Other tools show that somebody has downloaded a white paper and sometimes this information gets to you too late. With Drift you are getting the attention of the prospect there and then and you can quickly find out wheteher they are just researching or preparing requirements for a project **Official Response from Joshua Morgan:** > Hi Ian! Love seeing that Drift is easy to use and allows you to multitask without worrying about losing a prospect. Please don't hesitate reaching out to us if you have technical issues like downloading the desktop application. --Joshua Morgan: Customer Advocacy @ Drift ### 48. Drift's excellent platform, onboarding and customer service = Increase in Pipeline and Revenue! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Senior Director, Global Sales Development, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Drift?** Outside of the chatbot capabilities, ease of use and analytics - I love the "Prospector" tool and Fastlane. See highly engaged accounts and increase speed to lead. **What do you dislike about Drift?** I love the Drift video component of the platform - (on us not Drift). We're having challenges with adoption and consistent usage among my Inside Sales team in prospecting efforts. **What problems is Drift solving and how is that benefiting you?** Visibility to top target accounts, speed to lead, more booked meetings, increased pipeline and revenue, as we can meet the prospect where they are in their journey. **Official Response from Joshua Morgan:** > Hey Melissa! ๐Ÿ‘‹ Increased meetings booked, increased revenue, and relevant prospect outreach - that's just awesome. We appreciate you so much for taking the time to leave a review and for sharing all the awesome success you're having with using Drift. ๐Ÿ™ I'll reach out to your CSM to have them touch base with you to see if a strategy call would be useful regarding the inconsistent usage. --Joshua Morgan: Customer Advocacy @ Drift ### 49. Good for insights into who is on your product's website, and for creating sales videos **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Drift?** Real time updates into tracking your sales territory. **What do you dislike about Drift?** Nothing, the product works very well for my use case. **What problems is Drift solving and how is that benefiting you?** Problem of not having a platform to send personalized videos & not knowing in real time what your prospects are doing **Official Response from Alexa Joy Imperial:** > Hi! Thanks for leaving a review. It's wonderful to hear that Drift is working so well for you. ๐Ÿ˜Š If you have any questions, please don't hesitate to reach out. โ€”Alexa Imperial: Customer Marketing @ Drift ### 50. Sales Development Rep **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Drift?** I like how easy-to-use the Drift is. Great and intuitive dashboard. Helpful tool for call planning. **What do you dislike about Drift?** In my opinion the tool seems great and so far I haven't noticed any things that I particularly dislike. **What problems is Drift solving and how is that benefiting you?** Drift is useful in terms of scheduling calls and facilitating the scheduling of calls by prospects using the tool. **Official Response from Alexa Joy Imperial:** > Hi Paulina ๐Ÿ‘‹ Thank you for your kind words about Drift! It's awesome to hear that our tool has been helpful for call planning. We appreciate your feedback and are always working hard to make the user experience as great as possible. โ€”Alexa Imperial: Customer Marketing @ Drift ## Drift Discussions - [How can Drift be integrated into Salesforce?](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) - 1 comment, 2 upvotes - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What are some options to better streamline the saved replies?](https://www.g2.com/discussions/31102-what-are-some-options-to-better-streamline-the-saved-replies) - 1 comment, 1 upvote - [How will GDPR compliance impact the future of Drift](https://www.g2.com/discussions/how-will-gdpr-compliance-impact-the-future-of-drift) - 1 comment, 1 upvote - [Is there a way to get a report for the live view history?](https://www.g2.com/discussions/is-there-a-way-to-get-a-report-for-the-live-view-history) - 1 comment, 1 upvote - [View Drift pricing details and edition comparison](https://www.g2.com/products/drift/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+14%3A12%3A01+-0500&secure%5Bsession_id%5D=08eeba95-1ca5-468d-a505-3923a52e8ae6&secure%5Btoken%5D=4e4c1be52175016c31bc021441fa9730b8148ff35375066d32c822cd80f05bfe&format=llm_user) ## Drift Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Drift Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Seamless Escalation - Transcripts - Self-Serve Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,504 reviews)