--- title: Drift Reviews meta_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1255 scale: '5' date_modified: '2026-07-19' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Drift Reviews **Vendor:** Salesloft **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,255 ## About Drift Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. ## Drift Pros & Cons **What users like:** - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. (53 reviews) - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. (46 reviews) - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. (34 reviews) - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. (29 reviews) - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. (28 reviews) - Users appreciate the **conversational chat features** of Drift, enhancing lead engagement and streamlining communication effortlessly. (20 reviews) - Customer Support (19 reviews) - Communication (18 reviews) - Customer Satisfaction (17 reviews) - Easy Integrations (15 reviews) **What users dislike:** - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. (10 reviews) - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. (9 reviews) - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. (9 reviews) - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. (9 reviews) - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. (8 reviews) - Users find the **inadequate notifications** overwhelming during busy periods, making it challenging to manage the experience. (8 reviews) - Connectivity Issues (7 reviews) - Users find the **missing features** in Drift limit functionality and hinder effective data analysis and customization. (7 reviews) - Users report that **notifications are unreliable** , leading to missed chats and delays in customer engagement. (6 reviews) - Slow Loading (6 reviews) ## Drift Reviews ### 1. Drift and its success!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Drift?** What is the most helpful about drift is its ease to understand and how user-friendly it is! I appriciate its compatability with other softwares and love how organized the website is. **What do you dislike about Drift?** I would say the only downside of drift is that I need to use it in conjunction with other softwares. **What problems is Drift solving and how is that benefiting you?** Drift is making meeting bookings easy and does a great job of reminding me of my bookings. ### 2. A must have tool for sales and marketing..... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Drift?** The ability to route conversations to sales teams quicky and with advanced routing rules is key. We also like and use multiple playbooks to help people get routed to the correct teams. The managed services has helped us implement and expand our use and would highly recommend this service. The integration with Salesforce has also been important to make sure we're reporting on overall usage and impact. **What do you dislike about Drift?** Really need to make sure your team is ready to use Drift and quickly respondes to conversations. If not, it falls back to scheduling meetings, but certainly want users to get to a Person when possible. **What problems is Drift solving and how is that benefiting you?** Allows potential customers to get to the correct team quickly and accurately. ### 3. Booked a meeting with Drift on Day One!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Drift?** I love the ease of use and interface on Drift. I love the integration with Salesloft and am looking forward to utilizing video messaging. The live view is very helpful for matching accounts and ownership. We had a great Customer Service call with Sabrina and onboarding. Overall 10/10 experience with Drift so far. **What do you dislike about Drift?** So far I have no run into anything I dislike about Drift. **What problems is Drift solving and how is that benefiting you?** Helping to target key individuals on our website in our accounts. ### 4. Extremely helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** London T. | Course Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Drift?** I really like the ability to get notifications straight to my phone. It allows me to connect with customers quickly and efficently. **What do you dislike about Drift?** It was a little confusing at first the the launch page. But the actual app is very direct once you learn how to use it. Very user friendly. **What problems is Drift solving and how is that benefiting you?** Our company uses drift to automate questions which has allowed us to help over 1000 questions just from using it the past few months with out anyone needing to talk to the customer. It also allows us to get the customer to the right representative quickly. **Official Response from Sarah Haberman:** > Hi London 👋🏼 Great to see you're using Drift to deflect support requests. Keep up the great stuff! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 5. Instant response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Drift?** You can interact with potential leads instantly **What do you dislike about Drift?** Sometimes I receive leads that are not for my Business Unit **What problems is Drift solving and how is that benefiting you?** Customers don't have to email or call and wait for a response- they receive instant information which can lead to sales ### 6. Great conversational marketing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Drift?** It's user-friendly and intuitive, saves us plenty of time and help me focus on the right prospects! **What do you dislike about Drift?** the amount of tabs that it opens when you're browsing it, it's overwhelming sometimes **What problems is Drift solving and how is that benefiting you?** Drift helps improve sales efficiency and productivity, helps me and my team to focus on hot and warm leads. ### 7. Drift does not sync with my CRM territory and my drift rep hasn't done anything to fix that. **Rating:** 1.5/5.0 stars **Reviewed by:** Ryan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Drift?** Very cool to be able to track customer intent and engage with prospects in real time as they browse our website. **What do you dislike about Drift?** The leads and prospects that are routed to me are not in my territory on Salesforce. We have tried everything we can in settings to alleviate the issue, however it hasn't worked and we reached out to our Drfit rep about it and haven't heard anything back from them. **What problems is Drift solving and how is that benefiting you?** Drift is solving the issue of engaging with customer questions in real time. ### 8. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Drift?** Very user friendly tool, helps my organsation speak to our potential customers easily instead of them getting lost **What do you dislike about Drift?** The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a 1:30 seconds at least **What problems is Drift solving and how is that benefiting you?** It helps potential customers to speak us very quickly so we can divert them to the right team and it is very easy to use. ### 9. A Company in 'Drift'' and Decline - Move to Qualified.com **Rating:** 1.5/5.0 stars **Reviewed by:** Ryan N. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Drift?** I guess the fundamentals are there, like their name though they have just 'drifted' the last few years **What do you dislike about Drift?** Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew his name and he helped escalate technical support tickets but he wasn't a ''success'' manager in the sense of helping us optimize our playbooks, no regular meetings; 3rd year the CSM just disappeared - nothing, nada. When the time came to renew about 2 months before, suddenly they took an interest in our account (money). When I asked ''oh nice to hear from you, but where have you been the last 10 months'' they said, oh we took away CSM managers on your account level, now there is just CSM on demand. Now I have no idea what ''CSM on demand'' as a concept is, but when you're paying $15K p.a requiring an I.O/contract and C-level signature I think this type of martech buy deserves a CSM. Even if the frequency of meetings need to be reduced, you can have a CSM reviewing an account every 1-2 months. They just removed this and never even told us!! Aside from there downgrading of their CMS function and lack of transparency, they seem to have moved their basic customer support to India. These chat support handlers are appalling - I mean they know nothing. My knowledge of Drift is better than theirs. The one exception to this sea of mediocrity is Natali a CS representative based in London - who deserves a huge pay rise. In terms of product, again nada, nothing. I literally saw just one product release over the last 2 years. Everything else needs improving - their playbook builder, reports - all need UX/UI improvements. I am currently onboarding with Qualified and the difference is light and day.Drift is missing simple things like the ability to move the playbook around by mouse, to change the width of buttons, to customize the chatbot UI. Intergrations are also minimal and poor, exasperating our marketing ops team. **What problems is Drift solving and how is that benefiting you?** They are supposed to support conversational marketing and they could if they had a customer success team in place and a product team shipping new products and product improvements. **Official Response from Sarah Haberman:** > Hi Ryan, We're so sorry to hear that you had a subpar experience with Drift! We value all of our customers and prioritize creating an excellent customer experience from CS to Support, so we're disappointed to hear we let you down. We're heavily focused on innovation with monthly feature releases and new products rolling out in the short term (in fact, we have some exciting news coming in October)! If you're open to it, we'd love to speak with you about your experience to ensure we learn and grow from this. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 10. Drift helps arm me with more info on when/how to approach my accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Marianne H. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Drift?** Overall, Drift provides insight to real time interest from my accounts, arming me with more info on when/how to approach them. I like that I am able to message website viewers in real time, and the Salesforce integration that filters to only my acconuts and will even drop my personal meeting link makes me feel like the tool allows us to approach contacts from every angle. The dashboard doesn't feel overwhelming, but at the same time it includes a lot of information. **What do you dislike about Drift?** I'm a new user, so I don't know if it's a dislike or more that I'm learning how to use the platform, but the setting for notifications on just my accounts were kind of confusing to set up. **What problems is Drift solving and how is that benefiting you?** It can be difficult to know WHEN to enagage with a new account, Drift helps provide real time insight on what a person or company is specifically looking at. This helps me as a sales rep gives me direction on who to appraoch and to create messaging that is more likely to resonate. **Official Response from Sarah Haberman:** > Hi Marianne, appreciate you taking the time to review us! Sounds like you're still getting geared up on Drift but I'm so happy to see you're enjoying your experience! We just announced our new product, Drift Engage, powered by Lift AI, which can help you personalize conversations based on AI intent score. Your marketing team should take a look — this could help with the challenges you're seeing around when/who to engage! https://www.drift.com/engage/ - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 11. Very easy and effective user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Drift?** Very User friendly and I love the AI feature **What do you dislike about Drift?** I don't like how it automatic adds request to the calendar **What problems is Drift solving and how is that benefiting you?** Drift allows AI to answer prospect questions without me having to manually answer. ### 12. Great so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Drift?** I love the user experience! Super easy to navigate and use immediately! **What do you dislike about Drift?** We need to see how to mold it best to use with our customers. **What problems is Drift solving and how is that benefiting you?** It's helping us qualify customers before they reach customer service and give them more relevant information. ### 13. Best Conversation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Drift?** It is easy to set up & use, and it integrates well with marketing, CRM, and ABM tools like HubSpot, Salesforce, and Demandbase. The Drift profiles and meetings are one of the best Drift features. **What do you dislike about Drift?** The chat/conversation routing rules & playbook goals are still complicated. Time and again, it keeps on throwing lead sync errors. However, it gets fixed most of the time automatically. **What problems is Drift solving and how is that benefiting you?** The Drift has solved the slow response rates from the prospects. Our meeting bookings are up month over month. It has helped to disqualify the junk and bad leads, sales do not have to deal with the known junk leads. **Official Response from Sarah Haberman:** > Wow, what a great review, thanks so much for taking the time! 🙌 - Sarah Haberman, Senior Customer Marketing Manager ### 14. Drift is super easy and clear to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Drift?** I really like to live chat feature, it makes talking to prospects so much easier and cuts down the time it takes to talk. **What do you dislike about Drift?** The way it syncs to google calender could be better **What problems is Drift solving and how is that benefiting you?** it lets me qualify leads so much faster. i like that they can book straight into my calender ### 15. Drift brings in Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Sales Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Drift?** Quick ease of access to get in touch with clients quickly **What do you dislike about Drift?** I wish you could get drift notifations as SMS texts. **What problems is Drift solving and how is that benefiting you?** helping bring in leads ### 16. Amazing tool ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Drift?** I love how clear is the meeting availability , how easy and fast is to change/modify somenthing and honestly I love that is pink **What do you dislike about Drift?** Maybe just add the option to put a break beetween the hours of availability , not necessarily creating two diffrent **What problems is Drift solving and how is that benefiting you?** planned my calls ### 17. Live inbound activity driving sales **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Drift?** Integrations with calendar, CRM, and other systems is seamless and easy. It directly drives connectivity to the correct person to increase sales and accelerate response time. Our opportunity creation and qualification from inbound chat activity has grown and become much more accurate. **What do you dislike about Drift?** Initial setup can be burdensome. The workflows, chat mappings and workflow can be difficult. It would be great to see more pre-made templates. **What problems is Drift solving and how is that benefiting you?** Inbound sales activity is mapped to specific account teams which decreases response time and speed to lead. Customers are able to bring projects and questions to us directly that may not have a good point of contact or email to reach out to. **Official Response from Sarah Haberman:** > Hi there! Sounds like you're seeing some success with Drift — I'd love to hear how we can improve and earn back some ⭐️s! Can you send me an email at shaberman@drift.com so we can chat? ### 18. Makes inbound easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Business Development Executive - Public Sector , Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Drift?** Quickly sets up inbound meetings. Takes out a lot of the manual process around this and thus helps me save time. Easy to use and nice looking app **What do you dislike about Drift?** Everything works as intended Keep improving **What problems is Drift solving and how is that benefiting you?** booking inbound meetings ### 19. Great way to connect with prospects **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Independent Contractor, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Drift?** Being able to connect quickly with prospects and figure out what they're looking for **What do you dislike about Drift?** When I get assigned to chats that are for products I don't support **What problems is Drift solving and how is that benefiting you?** Drift gets me connected to prospects in real-time during their search process ### 20. Pretty cool application **Rating:** 3.5/5.0 stars **Reviewed by:** Logan H. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Drift?** It helps me set meetings and track prospects. **What do you dislike about Drift?** The notification system could be better. **What problems is Drift solving and how is that benefiting you?** Helping me solve quick conversion of prospects on our company website. ### 21. Using Drift as an SDR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Drift?** Drift has been great as an SDR! It makes it easy for us to help our current clients with customer support in addition to connecting us immediately with prospective customers. I use it every day and am very pleased with the ease of use. Additionally, I use Drift to prospect and view who has visited our website and what they were specifically looking at when exploring it. **What do you dislike about Drift?** The thing I would change about Drift is the routing of Drift to our Salesforce. I wish the routing would be connected to the same person who talked to them over Drift. I also wish it could filter out some more spam, but alas people lie to the platform. **What problems is Drift solving and how is that benefiting you?** Drift is helping us keep our promise of providing excellent customer support. **Official Response from Sarah Haberman:** > I'm so glad Drift has been great to use as an SDR and is helping you provide excellent customer support! Thanks for taking the time to review us. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 22. Drift is an invaluable tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Drift?** The number of features Drift has and the access to the "live" view. **What do you dislike about Drift?** No downsides noticed. Though more detailed reporting would be great **What problems is Drift solving and how is that benefiting you?** Allowing us to actively engage with customer. ### 23. Works! **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas M. | Enterprise Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Drift?** I'm simply and end user, but it has been very easily to set up the link and I've already recevied some meetings set with no extra effort. When Inbound comes in from other sources it has been very easy as well. If it works and doesn't take me a lot of time, I'll like anything. **What do you dislike about Drift?** I have no complaints about drift, so far. **What problems is Drift solving and how is that benefiting you?** It both automates inbounds as well as makes it much easier to scheudle time with me. integrates easily into gmail. **Official Response from Sarah Haberman:** > More meetings 🤝 less effort — love to see it! Thanks for your review, Lucas! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 24. Easy to use and Great functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Nilanjan T. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Drift?** 1) It's very easy to use 2) They've got amazing customer service 3) In-depth Analytics **What do you dislike about Drift?** 1) Would be great if we could see the queue for Reps. **What problems is Drift solving and how is that benefiting you?** It helps me connect to my website visitors in an instant and helps accelerate & improve customer conversations. ### 25. More visibility into hot leads than I would have ever imagined! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Drift?** I thought it was simply a chat box where I could interact with prospects who visit our website. However, it is much more than that! Drift syncs with your account book so that when leads specifically in your territory engage with anything on your website, you are notified in real-time! Not only are you notified, but you can also tell what material they engaged with and where they are located worldwide. From a rep who is 100% outbound, this tool provides insight into warm leads, making my job easier. It is also helpful to get the email digests every week, showing the engagement score on my accounts over the past week. **What do you dislike about Drift?** I do not dislike much about Drift, but I would prefer if it could tell me when someone from one of my accounts submits a demo request, rather than just engages. **What problems is Drift solving and how is that benefiting you?** Solves the issue of having a human on the other end to contact prospects or customers who visit the website. Also solves the problem of weak visibility into warm leads at each of my accounts. **Official Response from Sarah Haberman:** > Thank you for the WONDERFUL review! 🤩 You can filter your Prospector view based on activities like page visited, activity type, open opportunity, and even more — that should help you filter out engagement activity you aren't interested in. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 26. Solid Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Drift?** I'm a huge fan of Drift Prospector and leveraing the 'Engagement' scores to determine which of my accounts are showing the highest levels of intent and good prospects for outreach. **What do you dislike about Drift?** The only thing I dislike is sometimes the notifications will be a bit delayed or open up to a blank page that has to be refreshed and I loose the conversation. Doesn't happen too often but something to be aware of. **What problems is Drift solving and how is that benefiting you?** Drift is showing my which accounts in my book of business are already showing signs of intent and makes finding pipeline and opportunities easier. ### 27. Easy to use and great outcomes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Drift?** It's super intuitive and easy to figure out. As someone pretty new to sales and having to learn how to navigate multiple different tools, I found drift to be intuitive and easy to figure out. Additionally it's great for prosepcting and really understanding how to distinguish high quality leads. **What do you dislike about Drift?** The only thing I wish I could change is getting rid of non ICP accounts or filtering the people on our page in order of quality. **What problems is Drift solving and how is that benefiting you?** Being able to engage live with customers, and when there's an inquiry giving them live feedback or the option to book a call right then and there! **Official Response from Sarah Haberman:** > Great outcomes >>> 😍 Love to see that! You should be able to filter out non-ICP or low-quality accounts — this article may help! (https://gethelp.drift.com/s/article/How-to-Use-Targeting-and-Display-Conditions) ### 28. Envoy using Drift **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Drift?** Keeps communication simple with customer and leaves the Delivery status and if my message has been read. **What do you dislike about Drift?** No downsides! I think Drift is very useful everyday at work. **What problems is Drift solving and how is that benefiting you?** It allows customers to book meetings with me at the simple touch of a button. ### 29. It's been an uneven experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Drift?** What I like is that it gives us more opportunities. **What do you dislike about Drift?** It books meetings for me with prospects that do not fall within my scope and I cannot control or transfer them to the right person. **What problems is Drift solving and how is that benefiting you?** It's connecting prospects with us. ### 30. Actually a new world to discover! **Rating:** 2.5/5.0 stars **Reviewed by:** Lucia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Drift?** It's a funny way to communicate with customer, prospect and website visitors, for an informal and "social style" conversation. **What do you dislike about Drift?** Not enought experience to say what I dislike. **What problems is Drift solving and how is that benefiting you?** Drift solve needs of website's visitors to get information/answers quikly Benefits for me is to get chances to develop business opportunity easily ### 31. Great product which has increased my overall win rate in gaining new potential clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Corey L. | Enterprise Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Drift?** The automation and simplicity of the service **What do you dislike about Drift?** Overall meeting integration could be improved **What problems is Drift solving and how is that benefiting you?** Increased overall initial meetings through automation ### 32. Great service and support, chat is very basic **Rating:** 3.0/5.0 stars **Reviewed by:** Brad N. | VP, Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Drift?** The customer support and services team are amazing. They offer many invaluable features and enhancements on top of chat. The features enable us to see and track the companies of "anonymous" users. Very simular to services you'd find with 6sense or other dark funnel tools. **What do you dislike about Drift?** We purchased Drift mainly for the chat feature. It's functional, but I lacks many common and expected features. The workflow can be very complex to create. The "modules" in the chat (the copy in if/then flows) are not global content areas. Meaning, you have to recreate them for each and every workflow. This also means you can't report on a questions/comment area across multiple chats. In other words, I can't see common dropoff points across chat flows. The reporting is very weak and lacking. Lastly, they sell "AI Chatbot". There is nothing AI about the chatbot. It's nothing more than if/then based responses on a database of keywords you have to manually create. It's a very laborious process. You have to input the key word, then tell Drift exactly what response or action to take. With today's technology, I would have expected a site scrape and search-like feature. **What problems is Drift solving and how is that benefiting you?** Drift provides us with a basic chat service. We were hoping to be able to use the AI Chatbot feature, but it has been very underwhelming. It is functional for live chat, but has taken a lot more work to implement than expected. **Official Response from Sarah Haberman:** > Hi Brad, thanks for writing such an insightful analysis of your experience so far. For the global content areas you mentioned, I'd suggest looking into Reusable Blocks (https://gethelp.drift.com/s/article/How-To-Use-Blocks) — these can help you use the same workflow across multiple playbooks. I'd also suggest exploring the updates we've made to our Conversational AI in the last year — link below 🙂 That being said, we really appreciate you taking the time to share so much feedback so we can improve our product for our customers. And we're thrilled to hear that our support and services teams are killin' it! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 33. "Adrenaline pumping with streamlining the business process"! **Rating:** 4.5/5.0 stars **Reviewed by:** Pete B. | Sales Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Drift?** It's effective to streamline the business process. Scheduling is exquisite for Business meetings. Live chats are spectacular for instant support. Gladly like the targeting of emails. **What do you dislike about Drift?** Splendid and awesome wjgj notifications. **What problems is Drift solving and how is that benefiting you?** It's absolutely spontaneous with scheduling of business process. Efficiency with lead tracking and segmentation. Fantastic with meeting scheduling. Ease of use. ### 34. Drift has made chatting and connecting with customers so easy and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Aehin A. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Drift?** The saved shortcut chats are a key highlight. Ease of Use is also a highlight. **What do you dislike about Drift?** It takes a while to get notification that there is a new chat after a new chat comes up. **What problems is Drift solving and how is that benefiting you?** Makes it easier to connect with potential customers much more faster ensuring we do not miss out on potential customers, and inturn revenue. ### 35. Business Development Representative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Drift?** It is very helpful to keep track and interest of inbound leads **What do you dislike about Drift?** Managing conversations within salesforce at times **What problems is Drift solving and how is that benefiting you?** Inbound lead flow/questions ### 36. BDR **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Drift?** Instant contact with customers, allows me to set up instant meetings. Packed with features **What do you dislike about Drift?** The majority of customers need tech help, as opposed to my sales expertise. Notifications are also easy to miss **What problems is Drift solving and how is that benefiting you?** Drifts provides a platform for customers to connect to me without delay, allowing for seamless interaction ### 37. Exceptional Experience with Drift! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Drift?** Well definetlythe fast response with any customer approach the chat 24/7 , and provide instant support to customers worldwide. This level of accessibility and efficiency has significantly improved our customer engagement and overall sales effectiveness. easy **What do you dislike about Drift?** sending the calender very fast witout asking for a mobile number or some questions **What problems is Drift solving and how is that benefiting you?** Easy to chat whenever and whereever you are by using the mobile , recieving extra customers to engage with ### 38. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Drift?** Easy to communicate and get meetings and meet prospects **What do you dislike about Drift?** There could be an easier way to add a zoom link to meetings booked **What problems is Drift solving and how is that benefiting you?** Its helping connect me with prospects that have interest ### 39. Great software for increse revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo A. | Inside Sales - SDR, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Drift?** It makes our customer there life easier! **What do you dislike about Drift?** I dont like that much design and the velocity of the software but its ok in general. **What problems is Drift solving and how is that benefiting you?** Is giving our visitors the posibility to contact us in the same moment ### 40. Great tool for SDRs and everything in between **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Drift?** How much it saves you by automating your workflow **What do you dislike about Drift?** Not as accurate in connecting you with the right personas; however, it is more a linkedin issue than a drift one **What problems is Drift solving and how is that benefiting you?** Prospecting the right amount personas in a new sales region. ### 41. Love Drift for the features and utility. **Rating:** 4.5/5.0 stars **Reviewed by:** Jay W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Drift?** It is like having a cheat code of sorts. It is helpful to see who and from what accounts are showing interest in what about our company. **What do you dislike about Drift?** Sometimes it will only say site visitor instead of a name/persona. **What problems is Drift solving and how is that benefiting you?** It is getting me appointments with people that are interested in what we have to offer which is so much better than cold outreach. **Official Response from Sarah Haberman:** > Thanks for the love, Jay! 🫶 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 42. Feedback from Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Drift?** I like that we're able to see what our customers are looking at. **What do you dislike about Drift?** There is a lag of about 4 minutes to connect to a sales rep. **What problems is Drift solving and how is that benefiting you?** adding more business ### 43. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Kealan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Drift?** The ease of use is great and the user iterface makes for a good experience **What do you dislike about Drift?** The dashboard could do with improvement. **What problems is Drift solving and how is that benefiting you?** Allowing me to increase the inflow and number of quality sakes leads. This leads to increased revenue and allows me more oportunities to achieve my target. ### 44. DRIFT is AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Jay B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Drift?** I love how effiecient it is to schedule a meeting and how easy it is to talk with clients. The implementation is easy. When I have a question customer support is very simple to chat with and my company alows us to have a frequency of use of Drift. There is a strong ease of integration as I use it with my calendar. The number of features is crazy, there are a lot of things to do and accomplish. 10/10 **What do you dislike about Drift?** Right now, I have only used Drift for about a week. I guess I would say, I wish I could chat in with clients. **What problems is Drift solving and how is that benefiting you?** Drift provides HOT leads to my calendar. **Official Response from Sarah Haberman:** > Jay, thanks for the phenomenal review! 🙌 Drift does enable you to live chat with website visitors, but your admin may not have turned it on for your user. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 45. You get out what you put in! **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Drift?** The expertise of the Drift support crew is a huge help. If you're able to get their experts to dedicate some hours each month it will pay dividends for you. The reporting is great, however as with most 3rd party integrations it's important to have clarity on the metrics and how they translate to $ (new or existing). **What do you dislike about Drift?** It takes effort to make work, but then so does every 3rd party platform or plug in. A big part of Drift's success comes down to how well you onboard the platform and how engaged or enthusiastic the Drift users are. **What problems is Drift solving and how is that benefiting you?** Drift solves the problem of 'time to respond' to requests. Drift provides a more instant response compared to emails or forms. This provides a better experience to those that engage the bot. **Official Response from Sarah Haberman:** > Thanks for the great review, David! 🙌 Couldn't agree more with your sentiment — the effort you put into Drift is hugely important in setting yourself up for success. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 46. Amazing app for BDs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Drift?** The direct and easy contact with sie-visitors, it make our job better and easier. Lost of interesting leads coming trhough it. Good conversation skills of the chatbot. Super user friendly. Good onboarding sessions to implement it from the Drift team and CS. **What do you dislike about Drift?** I would like to be able to choose to get notifications only for german speaking visitors, and also new business. Per region to have a fair distribution of the meetings between the team. Also that it goes fully in line with our calendar and our working hours so that we get online/offline automatically if we are or not in the company working. **What problems is Drift solving and how is that benefiting you?** the direct contact to potential prospects, and in New business for a easier relation and meeting scheduling with them. **Official Response from Sarah Haberman:** > Hey there! Thanks for the thoughtful review. This help doc should help you set working hours (https://gethelp.drift.com/s/article/Step-8-Setting-Team-Hours). Keep up the awesome work! ### 47. Drift is the best app for connecting with customers and prospects in real time! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonatas A. | Business Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Drift?** What I love is that is very simple and easy-to-use interface that allows me to customize the chat widget, create playbooks, and manage conversations. I can also integrate Drift.com with other tools I use, such as email, CRM, and analytics. **What do you dislike about Drift?** I've noticed a delay when I have to cancel a meeting but the app sometimes sends reminders for a call that no longer exists. **What problems is Drift solving and how is that benefiting you?** It provides reports and analytics that help me measure and improve my performance. I can see how many conversations, meetings, and leads I have generated, and how they affect my revenue. **Official Response from Sarah Haberman:** > Hi Jonatas, glad you're having so much success with Drift, and thanks for your feedback on canceled meetings! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift ### 48. Great tool, great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Glen O. | Nationals Regional Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Drift?** Fast accurate data, great insights to help progress deals. **What do you dislike about Drift?** So far, so good. No problems so far. Tool seems good. **What problems is Drift solving and how is that benefiting you?** Drift gives us intent insight. ### 49. I use drift every day at work. It's an amazing product that I will recommend to people in the future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Drift?** Quality of integration, ease of use, and the number of features **What do you dislike about Drift?** I have zero complaints about using drift. **What problems is Drift solving and how is that benefiting you?** Drift is allowing my company and I to set up appoitments with prospects through our website with very little to no work on our end. ### 50. BDR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Drift?** Increases leads dramatically, increasing the chances of scheduling more meetings. **What do you dislike about Drift?** Having to turn on and off when im available **What problems is Drift solving and how is that benefiting you?** setting up meetings and reaching more leads ## Drift Discussions - [How can Drift be integrated into Salesforce?](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) - 1 comment, 2 upvotes - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What are some options to better streamline the saved replies?](https://www.g2.com/discussions/31102-what-are-some-options-to-better-streamline-the-saved-replies) - 1 comment, 1 upvote - [How will GDPR compliance impact the future of Drift](https://www.g2.com/discussions/how-will-gdpr-compliance-impact-the-future-of-drift) - 1 comment, 1 upvote - [Is there a way to get a report for the live view history?](https://www.g2.com/discussions/is-there-a-way-to-get-a-report-for-the-live-view-history) - 1 comment, 1 upvote - [View Drift pricing details and edition comparison](https://www.g2.com/products/drift/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+14%3A01%3A06+-0500&secure%5Bsession_id%5D=91acf756-df8b-4648-8e26-366bd6d3a27a&secure%5Btoken%5D=d20b6e0993217eb7270a56503328c9d90c7382e1f69fab4ac9ae2dc16fa1967a&format=llm_user) ## Drift Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Drift Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Seamless Escalation - Transcripts - Self-Serve Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Automation** - Ticket Resolution - Customization - Intelligent Routing **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drift Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,504 reviews)