What do users say?

The tool itself if used correctly is a very powerful tool to acquire customers and help users navigate throughout the website. The Drift team is helpful in getting us to figure it out. Review collected by and hosted on G2.com.

We haven't set up the functionality that well, so we struggle to maximize the capabilities. Many of our users use the tool as a customer service tool to ask questions, and that's not the best way for us to use it. Review collected by and hosted on G2.com.

What I most like is the ease of use, a big advantage is everything is personalisable and visible. Review collected by and hosted on G2.com.

On drift in our business we do not recieve the right location of our leads as my colleagues and I cover specific markets. Review collected by and hosted on G2.com.

I am a big fan of Drift, my account team and customer support. My account team is always providing insights and recommendations on what we can do to improve our playbooks. They are very responsive and address questions promptly. They also do a very good job onboarding new users.

The support team is great and proactively communicates when issues occur.

The user interface is very easy to use, with performance reports and I like how it integrates with other tools. For instance, 6sense segments. Review collected by and hosted on G2.com.

From a practitioner's perspective, having an easy way to edit playbooks would be good. Some of the playbooks we use are extensive, and making changes requires raw data export with lots of formatting. I would recommend having a text editor built-in in the platform so I can make changes on the go. Review collected by and hosted on G2.com.

Drift Live Chat has revolutionized our customer communication. The real-time connection is lightning-fast, enabling instant support and boosting customer satisfaction. Its personalized approach, driven by data and AI, creates meaningful interactions that resonate with our audience. Lead generation is seamless, thanks to proactive engagement and efficient qualification. Multichannel support streamlines conversations, and automation handles routine tasks effortlessly. The insightful analytics refine our strategies, while scalability ensures adaptability to our growing business. Drift Live Chat is a game-changer, enhancing efficiency and delivering an unparalleled, positive customer experience. Highly recommended for businesses aiming for exceptional communication dynamics! Review collected by and hosted on G2.com.

Drift Live Chat sometimes falls short with occasional glitches, causing disruptions in real-time communication. However we are talking less than 1% downtime here. Review collected by and hosted on G2.com.

Quick way of connecting with potential Customers

Good connection with other apps

Easy use

Good customer support Review collected by and hosted on G2.com.

only 30 seconds to answer, but it is okay Review collected by and hosted on G2.com.

Its really easy to use! Ease of implementation. Works great with the other sales tools like Salesloft and Dynamics, Google Meets. The ability to have clients book their own meetings has really helped with my days planning and when ever I have had an issue the customer support team is always a call away to help me. Brilliant product that I use everyday! Review collected by and hosted on G2.com.

Does not always work on my Gong, Which can be fustrating Review collected by and hosted on G2.com.

I like that I can get updates about activities of my accounts on our site. I can also view what page they entered through and the last time they were active.

The prospect dashboard also helps give me a starting point for creating a lead list to target new accounts. I have a starting point for the aspect of our solution they may be interested in based on their activity. When I do reach out to new accounts, they also have some base level of who we are so it's a warmer lead.

The drift bot is helpful setting a meeting for me if the prospect wanted a meeting, but I was away from my laptop. This makes sure we never lose a potential client. Review collected by and hosted on G2.com.

The web version is great, but the app can be a bit buggy. Sometimes it will take really long to load and once it does, the screen is blank and I can't view anything on it. Review collected by and hosted on G2.com.

I love that you can see where and when your clients are online and what they are looking at so you are able to determine their pain point before calling. Review collected by and hosted on G2.com.

Feel like the platform could be more user friendly. Review collected by and hosted on G2.com.

I appreciate the ease with which I can connect with visitors on our website who are in search of more information. Drift offers a direct and simple way to communicate with people interested in what we have to offer, enabling them to reach out to us quickly and with ease. In addition, the app is very user-friendly, particularly in alerting us when someone initiates a conversation with us. Review collected by and hosted on G2.com.

If certain Drift features aren't tailored to suit your organization's needs, it can result in additional work that falls beyond your scope and distracts from interacting with potential customers who might actually be interested in your product. Review collected by and hosted on G2.com.

The feature I use most often is the site activity feature; it's easy to find accounts with high intent. Another feature I really like is Drift Video. It's a super seamless Chrome extension that lets me quickly record videos to stand out in prospecting, and I can track when they open or watch it to follow up and call them quickly. I can also set up a filter to include ONLY the accounts in my book and exclude any existing customer accounts, so I don't even see the customer accounts in my dashboard. Review collected by and hosted on G2.com.

Honestly haven't found anything I dislike. Review collected by and hosted on G2.com.