--- title: Drift Reviews meta\_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Drift Reviews & Product Details Visit Website Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. * * * Product Website Drift Seller [Salesloft](https://www.g2.com/sellers/salesloft) Discussions [Drift Community](https://www.g2.com/products/drift/discuss) Solution Type All-in-One Overview by Sarah Haberman Show More ## Pricing Pricing provided by Drift. ### Premium Starting at $2,500.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/drift/pricing) ## Drift Integrations (4) What do users say about integrations? Verified by Drift [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brevo Marketing Platform ](https://www.g2.com/products/brevo-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/9/2022 "Web version is perfect, app could be improved" 4/5 What do you like best about Drift? overall still very good tool to use! The web version works fine, we have some routing bugs from time to time, but they get solved quickly. Review collected by and hosted on G2.com. What do you dislike about Drift? Lots if issues before i moved to another role unfortunately! Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? We can talk to prospects instantly while they show interest in our Product, which is really helpful. We can book in calls quickly or find out their needs and it makes us safe time. Review collected by and hosted on G2.com. Show More Response from Joshua Morgan of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-7337000/official_response/edit) Thank you so much for taking the time to leave a review! Love seeing that we're getting those bugs fixed quickly. I know they can be frustrating. If you have specific suggestions on where you feel the app is lacking compared to the web experience, I'd be happy to pass those suggestions on to our product team. --Joshua Morgan: Customer Advocacy @ Drift 3/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/30/2023 "Livechat AI Tool" 4/5 What do you like best about Drift? AI Sales tools is very beneficial and a great addition to Drift's features! Review collected by and hosted on G2.com. What do you dislike about Drift? It has become more user friendly over the year and more support has been provided Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Filtering good/bad leads before they get in touch with sales and routing them to specific sales reps in different regions. Review collected by and hosted on G2.com. Show More Response from Alexa Joy Imperial of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-7886002/official_response/edit) Thanks for taking the time to share your experience with Drift! We're thrilled to hear that you're benefiting from our native integrations. We know how important it is to make sure that our platform works seamlessly with the tools you're already using. Please let us know if there's anything else we can do to make your experience even better! —Alexa Imperial: Customer Marketing @ Drift 1/29/2026 Validated ReviewerIncentivizedSource: G2 invite BA Brian A. Enterprise (\> 1000 emp.) 5/8/2024 "Great UI - Great features - a few improvement would make it 10/10" 4/5 What do you like best about Drift? first of all, I like the logo. The UI (Mac, google chrome) is good. i like how everything is positioned. The features are exactly what we would expect from the product, with bonuses such as /note while working as a team. everything works smoothly, integration with the agenda is great. Didn't have to deal with customer support, but the person that did our training was excellent! He even woke up at 4am his time to do our training. Review collected by and hosted on G2.com. What do you dislike about Drift? Initial setup is not easy. I think Drift could improve a lot on that part. It was frustrating to find the option to change the default time your meetings were booked for, and the settings overall. There aren't so many chat in my market so i don't use the product too often unfortunately. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Having meetings booked without having to do anything. I gain time and potentially money. ability to chat with potential clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Susann F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susann F.") SF Susann F. Small-Business (50 or fewer emp.) 4/30/2024 "Booking meetings through drift" 4/5 What do you like best about Drift? I like that through drift, if I am not available to speak with the person who reached out, the lead can book a meeting with me so that we can speak at a later point in time which works for both os us. I also like that I can set specific requirements for that meeting, such as a buffer time inbetween that meeting and the next, as well as setting a time limit as to how soon a meeting can be booked with me, which gives me enough time to prepare for it. Review collected by and hosted on G2.com. What do you dislike about Drift? Whilst it is great that leads can book meetinsg with me direclty, there is a fault in drifts system. My working hours are set from 9-5 however, leads have been able to book meetings with me outside of my working hours, which is quite annoying. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? I can qualify leads very easily and direct them to te right departments if they are not a qualified sales lead. Overall, it saves me time in my daily job when I can speak with leads straight away via the chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/8/2024 "Drift for Pipeline" 4/5 What do you like best about Drift? I love that it allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and effecient manner. Scheduling is now easier than ever since our calndears are integrated. Review collected by and hosted on G2.com. What do you dislike about Drift? What I don't like about drift is getting notifications that are not linked to my territory. I wish prospects were required to input their business email so that other common domains were not routed. This would make sifting through drift prospects easier. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Its helping by giving the best possible information of an inbound lead. Marketing leads are not always easily understood. Leads that come from drift are activley speaking to you and letting you know what they need. It is also solving the problem of having little to no contact information for some accounts because you can use a contact to get the correct email domain for the entire account you support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark J.") MJ Mark J. Sales Development Representative Enterprise (\> 1000 emp.) 7/17/2024 "Intuitive and Smooth" 4/5 What do you like best about Drift? It is an easy to navigate and easy to learn software. Allows you to hit the ground running during onboarding, even if you've never seen or used it before. I also like the ability to do multiple things within it, like Video, Messaging etc. Review collected by and hosted on G2.com. What do you dislike about Drift? When you arent on the webpage, it is sometimes slow to load when you navigate back. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It is providing another channel for inbound sales leads, and doing some of the initial leg work so that we can expedite conversion of those leads. It is taking away some mundane tasks that I have to do outside of Drift. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. SDR Mid-Market (51-1000 emp.) 6/10/2024 "Great tool to have for prospecting!" 4/5 What do you like best about Drift? Its user friendly interface paired with dynamic notifications to keep me up to date with prospects I am actively working has definitely helped make a more efficient and streamlined process when it comes to managing my territory of accounts. Review collected by and hosted on G2.com. What do you dislike about Drift? Cost,training, initial setup and information is not always correct Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift allows us to track and keep tabs on existing users and prospects that we are actively reaching out to by providing actionable insights and data that we can then use to better tailor a more custom personalized prospecting sequence and cadence. It also allows for up to date information on who is a top priority and what accounts should be prioritized accordingly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan D.") AD Alan D. Sales Development Representatives Mid-Market (51-1000 emp.) 11/9/2022 "Sales Development: use it on a daily basis" 3.5/5 What do you like best about Drift? Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at algolia. It also allows for meetings to be booked with minimal effort through fastlane. Alongside this Drift is extremely easy to use. I use it on a daily bases and I can activate and deactivate in a matter of seconds. It is also extremely usefult that drift can work in the backround while I complete other daily tasks. Review collected by and hosted on G2.com. What do you dislike about Drift? On some occasions their is poor quality of information provided by customers which makes it impossible to follow up after the interaction through drift. Alongside this, there can be a lot of spam from gmail accounts Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? As a sales representative it can be hard to get in contact with prospects. Drift offers the ability to be in contact in real time with a potential prospect. This can allow us to help and gather necessary information to help schedule meetings for a later date. Review collected by and hosted on G2.com. Show More Response from Joshua Morgan of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-7337040/official_response/edit) Hi Alan! Thanks for taking the time to leave a review! Instant replies are so important as the faster we can get with a prospect, the less likely we are to lose them to a competitor. I'd love to hear more about not providing good quality information and the span dislike. You can email me at jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift 3/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Max U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max U.") MU Max U. Account Manager Mid-Market (51-1000 emp.) 8/20/2024 "Max Ugarte(Tealium) Review" 4/5 What do you like best about Drift? I think drift is very helpful seeing the activity of who is on the website, especially by location. Helps to prioritize accounts with most page interactions and identify HQ locations. Review collected by and hosted on G2.com. What do you dislike about Drift? I dislike the filtering system. It is hard to exclude and include specific page views or audiences. Often times the filters don't work. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It is solving me being able to interact with uidentified webvisitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LF Leah F. Sales Development Representative Mid-Market (51-1000 emp.) 7/17/2024 "Transforming Customer Engagment" 4/5 What do you like best about Drift? Most helpful with Drift is the automation - specifically with chatbots, freeing up valuable time and resources. Review collected by and hosted on G2.com. What do you dislike about Drift? Downside of using drift is the initial learning curve. It takes some time to become proficient with the features and advanced capabilities. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift’s live chat and chatbot features engage website visitors in real-time, helping us capture leads that might otherwise leave without interacting. The bots also qualify leads by asking our predefined questions, ensuring that our sales team focuses on high-potential prospects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Drift? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Drift ](https://www.g2.com/products/drift/discussions/new) ![Claudia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia S.") CS Claudia Santana • Last activity over 4 years ago How can Drift be integrated into Salesforce? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) GU Guest User What is Drift used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-drift-used-for) [ View all Discussions ](https://www.g2.com/products/drift/discuss) ## Pricing Options Pricing provided by Drift. ### Premium Starting at $2,500.00 Per Month ### Advanced Contact Us ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/drift/pricing) Drift Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/drift-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image") Qualified 4.9/5(1,540) [ Compare Now ](https://www.g2.com/compare/drift-vs-qualified) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/drift-vs-livechat) ##### ##### Drift Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Lead Facilitation Customer-facing Chatbot Lead Qualification Meeting Scheduling Responses Route To Human [ View More Features ](https://www.g2.com/products/drift/features) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Qualified](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/drift/competitors/alternatives) ## Consulting Services for Drift [ ![Eustace Consulting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eustace Consulting") Eustace Consulting ](https://www.g2.com/products/eustace-consulting/reviews) [ ![Shift Paradigm](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shift Paradigm") Shift Paradigm 4.7/5(43) ](https://www.g2.com/products/shift-paradigm/reviews) [ ![CloudTask](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTask") CloudTask 4.9/5(45) ](https://www.g2.com/products/cloudtask/reviews) [See all Drift Providers](https://www.g2.com/products/drift/implementation) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Business Scheduling](https://www.g2.com/categories/business-scheduling)[Live Chat](https://www.g2.com/categories/live-chat) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Business Scheduling](https://www.g2.com/categories/business-scheduling)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Bot Platforms](https://www.g2.com/categories/bot-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What salary benchmarking app are other software companies actually using to set engineering compensation rather than just guessing from Glassdoor?](https://www.g2.com/discussions/what-salary-benchmarking-app-are-other-software-companies-actually-using-to-set-engineering-compensation-rather-than-just-guessing-from-glassdoor)[What is the most cost effective knowledge base solution for entrepreneurs?](https://www.g2.com/discussions/what-is-the-most-cost-effective-knowledge-base-solution-for-entrepreneurs)[What low-code machine learning platforms work well for a data team that needs full ML workflow capabilities in one place without stitching together separate data prep and deployment tools?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-well-for-a-data-team-that-needs-full-ml-workflow-capabilities-in-one-place-without-stitching-together-separate-data-prep-and-deployment-tools) [Which M&A software platforms are most trusted by operations leaders based on user reviews?](https://www.g2.com/discussions/which-m-a-software-platforms-are-most-trusted-by-operations-leaders-based-on-user-reviews)[Best Inbound Call Tracking Software](https://www.g2.com/discussions/looking-for-best-inbound-call-tracking-software-in-2025-what-s-worth-checking-out)[Pros and Cons Details](https://www.g2.com/products/drift/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)