Drift Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 57 Drift reviews.

Makes articles in the knowledge base searchable on the web. 53 reviewers of Drift have provided feedback on this feature.

Based on 51 Drift reviews. Optimizes the customer self-service experience on mobile devices

As reported in 57 Drift reviews. Gives the user targeted, personalized results based on their activity or preferences

As reported in 57 Drift reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 60 Drift reviews.

Based on 59 Drift reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 58 Drift reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 542 Drift reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 538 Drift reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 323 Drift reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 414 Drift reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 189 Drift reviews.

Based on 461 Drift reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 471 Drift reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 472 Drift reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 409 Drift reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 372 Drift reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 402 Drift reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 204 Drift reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 202 Drift reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 274 Drift reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 251 Drift reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 117 Drift reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 250 Drift reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 92 Drift reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

Based on 82 Drift reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 91 Drift reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Based on 225 Drift reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 203 Drift reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 242 Drift reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 241 Drift reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 245 Drift reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

Based on 316 Drift reviews and verified by the G2 Product R&D team. Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

Based on 310 Drift reviews and verified by the G2 Product R&D team. Automatically calculates which leads are the most likely to become a customer.

Based on 289 Drift reviews and verified by the G2 Product R&D team. Automatically contacts all leads.

Based on 305 Drift reviews and verified by the G2 Product R&D team. Utilizes natural language processing to set up meetings.

Based on 266 Drift reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Based on 270 Drift reviews and verified by the G2 Product R&D team. Automates the entry of collected data.

Based on 277 Drift reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Based on 242 Drift reviews and verified by the G2 Product R&D team. Provides real-time coaching to sales representatives.

Based on 262 Drift reviews and verified by the G2 Product R&D team. Tracks and analyzes sales representative performance.

Based on 216 Drift reviews and verified by the G2 Product R&D team. Measure return on investment and leverage data to predict profitability of future projects.

Based on 222 Drift reviews and verified by the G2 Product R&D team. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Based on 281 Drift reviews. Customize your chat workflows with rules and automations.

As reported in 269 Drift reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. 304 reviewers of Drift have provided feedback on this feature.

As reported in 274 Drift reviews. Can provide interlocators with menus, through which they can choose a relevant response.

As reported in 229 Drift reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 310 Drift reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 292 reviewers of Drift have provided feedback on this feature.

Based on 276 Drift reviews. Has the ability to customize look and feel of chatbot to match` company branding.

As reported in 282 Drift reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 241 Drift reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 262 reviewers of Drift have provided feedback on this feature.

As reported in 287 Drift reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Identifies the customer and personalizes interaction at every touchpoint. 168 reviewers of Drift have provided feedback on this feature.

Allows multiple related channels to interact at once to reduce transfers. 118 reviewers of Drift have provided feedback on this feature.

As reported in 129 Drift reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Based on 93 Drift reviews. Provides features for sending outbound messages to engage customers through proactive support.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 148 Drift reviews.

Maintains a transcript of conversations from all channels. This feature was mentioned in 139 Drift reviews.

Based on 93 Drift reviews. Enables customers to resolve queries or issues without the assistance of an agent.

This software integrates with Microsoft Teams. 92 reviewers of Drift have provided feedback on this feature.

As reported in 95 Drift reviews. This software integrates with popular email providers.

This software integrates with Zoom. This feature was mentioned in 91 Drift reviews.

As reported in 88 Drift reviews. This software integrates with Google Meet.

Based on 94 Drift reviews. This software integrates with Salesforce.

Provide the ability to create a custom booking page. 94 reviewers of Drift have provided feedback on this feature.

As reported in 93 Drift reviews. Provide the ability to create custom scheduling URLs.

Provide the ability to create a personalized web embed. 90 reviewers of Drift have provided feedback on this feature.

Based on 95 Drift reviews. Allow users to set automatic working hours.

Based on 90 Drift reviews. Automatically update calendars after a meeting has been booked.

Provide the ability to incorporate buffer times, leaving time before and after meetings. This feature was mentioned in 93 Drift reviews.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 12 Drift reviews.

As reported in 12 Drift reviews. Comprehends human speech and can transcribe it to text for processing

As reported in 12 Drift reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

As reported in 11 Drift reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

Based on 13 Drift reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

Based on 12 Drift reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses This feature was mentioned in 13 Drift reviews.

Multilingual capabilities allow the AI to process inquiries from many languages This feature was mentioned in 13 Drift reviews.

Based on 14 Drift reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt. 88 reviewers of Drift have provided feedback on this feature.

Condenses long documents or text into a brief summary. 86 reviewers of Drift have provided feedback on this feature.

Allows users to generate text based on a text prompt. 31 reviewers of Drift have provided feedback on this feature.

As reported in 30 Drift reviews. Condenses long documents or text into a brief summary.

As reported in 85 Drift reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 83 reviewers of Drift have provided feedback on this feature.

As reported in 83 Drift reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 81 reviewers of Drift have provided feedback on this feature.

Simulates human-like speech from text inputs. This feature was mentioned in 81 Drift reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 20 Drift reviews.

As reported in 32 Drift reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 32 Drift reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes