Everything is intuitive and has help tutorials easily & quickly accessible. DonorSnap is built for a nonprofit and has already thought of fields and reports every charity needs. The switch from my old database to DonorSnap was easy and I was up & running normally in less than a day. Year-end contribution statements are super easy and clear to the donor, and take only a few minutes to set up. DonorSnap plays well with other apps, and data can be exported to excel for further processing or analyzing. Affordable monthly fee. Easy to train employees, and easy to contact real human help, if needed. Review collected by and hosted on G2.com.

I am not aware of any downside, everything works as planned. If I had to say something, the forms and letters could provide a little more ability to be a little more pretty. Review collected by and hosted on G2.com.

What we like best about DonorSnap is its ease of use and affordability for a nonprofit organization. It provides a centralized place to manage donor records, track gifts, generate reports, and produce acknowledgment letters, making it much easier to build and maintain strong relationships with our supporters. We also appreciate its responsive customer service and the flexibility to customize fields and reports to meet our organization's needs. Review collected by and hosted on G2.com.

Overall, it serves our organization well, but there is room to enhance the user experience and efficiency. Review collected by and hosted on G2.com.

What I liked most was the outstanding customer service and the training resources. No matter how you prefer to learn or get support—live online classes, recorded training, help articles, or assistance by phone or email—there’s always an option available when you need it. The team is responsive and knowledgeable, and they genuinely seem committed to helping users succeed. Review collected by and hosted on G2.com.

Very few. Some of the more advanced features take a bit of time to learn, but the training resources and excellent support make the overall process straightforward and manageable. Review collected by and hosted on G2.com.

It’s a powerful database for us. We can keep all of our contacts in one place—clients, vendors, donors, and more. It’s affordable for smaller nonprofits, but still very capable and powerful. Review collected by and hosted on G2.com.

Because we have so many options available, it can sometimes be difficult to figure out how we want to set things up so we can pull the information we need to track. We also probably need more training on how to interface with Outlook 365, since that part isn’t as straightforward for us. Review collected by and hosted on G2.com.

Most helpful is the tutorials available, the support that is available. I use the data entry, the reports from the data entry, the Processing donations acknowledgement letters upload and download and delete to have our letters that are in word moved to DonorSnap so I can processed the individual letters accurately.The merge contacts is a great feature for me. Review collected by and hosted on G2.com.

Once you delete an account by mistake I can not retrieve it. This is troublesome. As a user for several years I still find doing a query very difficult. Maybe there is an easier way to for this. As directors change

often and my not being an administrator it is difficult to have information entered. It is a constant teaching and trying to have the new person understand the system to be to help. It would be very helpful if the one who uses the program daily would also have more training to be able to manage it. Review collected by and hosted on G2.com.

We appreciate the ability to integrate forms directly into our website, which allows our donor base to contribute in various ways. The flexibility to generate reports on details pertaining to our organization is a great help. Conducting mass email campaigns has solved a lot of headaches for us. Adding our own fields into the system easily is beneficial. We have approximately 700 members, and managing membership dues, sending reminders, and the overall management process is much easier with DonorSnap. The price, level of support, and system flexibility work well for our organization. Review collected by and hosted on G2.com.

It would be nice if we could update the payment information for members. At the moment we don't have control of that. I know DonorSnap is working on that so we will eventually have it. Review collected by and hosted on G2.com.

I have been using DonorSnap for 6 years now and find it very easy to learn and grow in. I had used Salesforce in my previous position and found DS so much easier. The support team is great and usually reply withing a few minutes during regular business hours. There are a lot of canned reports available and custom reports are easy to create. Review collected by and hosted on G2.com.

One feature I don't like is that you can not pull a contact ID in a donation report. I got around this by creatind a custom field on the donor record where I import the contact ID field. Also, when processing online donations and you are trying to match the donor to an existing donor record it is difficult to see the existing record info since it is grayed out somewhat.

I wish there was a way to pull a total donation amount that included donations only. Not include registrations or purchases. Review collected by and hosted on G2.com.

The extensive tutorial/help section! It'll walk you through everything, using video or written explanation, ensuring that you can learn in the style best suited. If those don't work-- reach out to their Help Desk! Review collected by and hosted on G2.com.

Sometimes it loads slowly, depending on the size of your database. It's not the worst thing, it just means I have to slow down. Review collected by and hosted on G2.com.

Donorsnap is simple to use and intuitive. Packs a lot of features, but is great for the core things our business needs. It is also cost-effective for the size of our business and donor base Review collected by and hosted on G2.com.

There is nothing I dislike about it. It's web-based which makes it easy to access from anywhere. The only complaint I've heard is the few second lag sometimes when trying to switch between tabs on a given screen or saving a donation record, but that has never been a showstopping issue Review collected by and hosted on G2.com.

Ease of Use. One of the standout features is the automation of thank you letters. The acknowledgements pending is a great tool, to be sure that no donor is left behind! As we have expanded our roles in our back office, more staff members are involved in processing donations. It is really great to have a central location for all information and to know the status of acknowledgements. Recently we have integratedDonorSnap with QuickBooks, as it has increased the efficiency of our back office, we are no longer doing double entries.. We are also using EventSnap for our golf outing this year. The data AI analytics are a big time saver for me. DonorSnap staff is extremely responsive. I usually get the answer I need within a few hours. The initial setup was super easy and seamless, allowing us to convert our Excel spreadsheets over to the DonorSnap database without hassle. Review collected by and hosted on G2.com.

There is very little I dislike about DonorSnap. It is not fancy, but it gets the job done. Review collected by and hosted on G2.com.