--- title: DonorSnap Reviews meta\_title: 'DonorSnap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 130 reviews by the users' company size, role or industry to find out how DonorSnap works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 130 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit ---

### DonorSnap Pros and Cons: Top Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find **DonorSnap's setup and integration exceptionally easy** , making it a great choice for development teams. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110356&qs=pros-and-cons#reviews)

Users appreciate the **easy setup and integration** of DonorSnap, benefiting from excellent customer support and comprehensive features. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110363&qs=pros-and-cons#reviews)

Users appreciate the **seamless CRM integration** of DonorSnap, enhancing their operational efficiency and workflow. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110352&qs=pros-and-cons#reviews)

Users praise the **incredible customer support** of DonorSnap, noting its accessibility and helpful training resources. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110396&qs=pros-and-cons#reviews)

Users value the **customization ease** of DonorSnap, facilitating quick setup and seamless integration with other systems. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110376&qs=pros-and-cons#reviews)

Users find the **learning curve steep** , as the dashboard lacks intuitiveness compared to modern applications. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110349&qs=pros-and-cons#reviews)

Users find the dashboard **not intuitive** , requiring time to adjust, although training helps mitigate this issue. [(1 mentions)](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110367&qs=pros-and-cons#reviews)

### Top Pros or Advantages of DonorSnap

##### 1. Access Ease

Users find **DonorSnap's setup and integration exceptionally easy** , making it a great choice for development teams.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110356&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you like about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so mu

##### 2. Campaign Management

Users appreciate the **easy setup and integration** of DonorSnap, benefiting from excellent customer support and comprehensive features.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110363&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you like about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so mu

##### 3. CRM Integration

Users appreciate the **seamless CRM integration** of DonorSnap, enhancing their operational efficiency and workflow.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110352&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you like about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so mu

##### 4. Customer Support

Users praise the **incredible customer support** of DonorSnap, noting its accessibility and helpful training resources.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110396&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you like about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so mu

##### 5. Customization Ease

Users value the **customization ease** of DonorSnap, facilitating quick setup and seamless integration with other systems.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110376&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you like about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so mu

### Top Cons or Disadvantages of DonorSnap

##### 1. Learning Curve

Users find the **learning curve steep** , as the dashboard lacks intuitiveness compared to modern applications.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110349&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you dislike about DonorSnap?

The dashboard takes a little bit of getting used to. It's not as intuitive as many modern apps and websites, but the training makes up for it.

##### 2. Not Intuitive

Users find the dashboard **not intuitive** , requiring time to adjust, although training helps mitigate this issue.
[
See 1 mentions
](https://www.g2.com/products/donorsnap/reviews?filters%5Bsentiment_snippet%5D=2110367&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah H.")
SH

Sarah H.

Small-Business (50 or fewer emp.)

4.5/5

"This CRM brought streamlined vision and excitement to our nonprofit!"

What do you dislike about DonorSnap?

The dashboard takes a little bit of getting used to. It's not as intuitive as many modern apps and websites, but the training makes up for it.

 ![Community Projects f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Community Projects f.")
CF

Community Projects f.

Office manager

Small-Business (50 or fewer emp.)

7/15/2026

"Intuitive, Nonprofit-Built CRM with Fast Setup and Helpful Support"

5/5

What do you like best about DonorSnap?

Everything is intuitive and has help tutorials easily & quickly accessible. DonorSnap is built for a nonprofit and has already thought of fields and reports every charity needs. The switch from my old database to DonorSnap was easy and I was up & running normally in less than a day. Year-end contribution statements are super easy and clear to the donor, and take only a few minutes to set up. DonorSnap plays well with other apps, and data can be exported to excel for further processing or analyzing. Affordable monthly fee. Easy to train employees, and easy to contact real human help, if needed. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I am not aware of any downside, everything works as planned. If I had to say something, the forms and letters could provide a little more ability to be a little more pretty. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

We have a huge database and it is important to have accurate and powerful fields to track activities, donors, and volunteers. Review collected by and hosted on G2.com.

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Response from Kelly Anderson of DonorSnap

[Editedit](https://www.g2.com/survey_responses/donorsnap-review-13111875/official_response/edit)

Thanks so much for the kind words! We love hearing that the switch from your old database was quick and you were up and running in under a day. That fast setup is something we really care about for nonprofits. Thanks for being part of the DonorSnap community!

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Caitlin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caitlin D.")
CD

Caitlin D.

Communications &amp; Development Manager

Small-Business (50 or fewer emp.)

7/9/2026

"DonorSnap: Easy, Affordable Donor Management with Great Customer Service"

5/5

What do you like best about DonorSnap?

What we like best about DonorSnap is its ease of use and affordability for a nonprofit organization. It provides a centralized place to manage donor records, track gifts, generate reports, and produce acknowledgment letters, making it much easier to build and maintain strong relationships with our supporters. We also appreciate its responsive customer service and the flexibility to customize fields and reports to meet our organization's needs. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Overall, it serves our organization well, but there is room to enhance the user experience and efficiency. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

DonorSnap helps us keep all of our donor information, donation history, acknowledgments, and reporting in one centralized system. It streamlines donor management, making it easier to track giving trends, generate thank-you letters, prepare reports for leadership and our Board, and maintain accurate records. By reducing administrative time and improving organization, our staff can spend more time building relationships with donors and focusing on our mission of helping animals and the people who care for them. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Tricia P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tricia P.")
TP

Tricia P.

Office Manager

Small-Business (50 or fewer emp.)

7/9/2026

"Over 9 Years of Outstanding Service, Support, and Reliability!"

4/5

What do you like best about DonorSnap?

What I liked most was the outstanding customer service and the training resources. No matter how you prefer to learn or get support—live online classes, recorded training, help articles, or assistance by phone or email—there’s always an option available when you need it. The team is responsive and knowledgeable, and they genuinely seem committed to helping users succeed. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Very few. Some of the more advanced features take a bit of time to learn, but the training resources and excellent support make the overall process straightforward and manageable. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

DonorSnap helps us keep donor, member, and grantor information organized and easy to access. Our staff can quickly find the contact details, donation history, and notes they need to do their work, and our grant writer can use the same data to research and develop future funding opportunities. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![SPARC H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SPARC H.")
SH

SPARC H.

Executive Director

Small-Business (50 or fewer emp.)

7/10/2026

"Powerful, Affordable Database That Keeps All Our Contacts in One Place"

5/5

What do you like best about DonorSnap?

It’s a powerful database for us. We can keep all of our contacts in one place—clients, vendors, donors, and more. It’s affordable for smaller nonprofits, but still very capable and powerful. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Because we have so many options available, it can sometimes be difficult to figure out how we want to set things up so we can pull the information we need to track. We also probably need more training on how to interface with Outlook 365, since that part isn’t as straightforward for us. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

It’s a great tool for us to track all the information on our clients, as well as details about our donors. Having everything in one place is vital for a small nonprofit, because it allows us to pull the data we need when requesting grants, corporate donations, and similar support. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions")
UR

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

7/13/2026

"Helpful Tutorials and Support Make DonorSnap a Reliable Daily Tool"

5/5

What do you like best about DonorSnap?

Most helpful is the tutorials available, the support that is available. I use the data entry, the reports from the data entry, the Processing donations acknowledgement letters upload and download and delete to have our letters that are in word moved to DonorSnap so I can processed the individual letters accurately.The merge contacts is a great feature for me. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Once you delete an account by mistake I can not retrieve it. This is troublesome. As a user for several years I still find doing a query very difficult. Maybe there is an easier way to for this. As directors change

often and my not being an administrator it is difficult to have information entered. It is a constant teaching and trying to have the new person understand the system to be to help. It would be very helpful if the one who uses the program daily would also have more training to be able to manage it. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

This program is so much user friendly than our previous software. the other one was very complicated and most of the program was not practical for us here. The reports were very involved and DonorSnap reports are easy to prepared and the results are great. I had four different accounts that made the accounting difficult and DonorSnap is easier to manage this. So much easier to use and is user friendly. The cost is very affordable for our usage and what we really need. The other one was very complicated. DonorSnap is so much easier. Review collected by and hosted on G2.com.

Show More

Response from Kelly Anderson of DonorSnap

[Editedit](https://www.g2.com/survey_responses/donorsnap-review-13095655/official_response/edit)

Thank you so much for taking the time to leave us a review! We are so glad to hear that you find DonorSnap user friendly and are getting great use out of or donation processing tools. If you ever need help recovering a deleted account please email support@donorsnap.com and they can recover the account for you. Thanks again for being part of our community! - Kelly @ DonorSnap

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.")
DW

Daniel W.

Mid-Market (51-1000 emp.)

7/10/2026

"Perfect Fit for Non-Profit Membership Management"

4.5/5

What do you like best about DonorSnap?

We appreciate the ability to integrate forms directly into our website, which allows our donor base to contribute in various ways. The flexibility to generate reports on details pertaining to our organization is a great help. Conducting mass email campaigns has solved a lot of headaches for us. Adding our own fields into the system easily is beneficial. We have approximately 700 members, and managing membership dues, sending reminders, and the overall management process is much easier with DonorSnap. The price, level of support, and system flexibility work well for our organization. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

It would be nice if we could update the payment information for members. At the moment we don't have control of that. I know DonorSnap is working on that so we will eventually have it. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

We use DonorSnap to track membership dues, send renewal reminders, and manage membership efficiently. It allows form integration on our site, running mass email campaigns, and custom field additions, making membership management easier and not reliant on a single person. Review collected by and hosted on G2.com.

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Response from Kelly Anderson of DonorSnap

[Editedit](https://www.g2.com/survey_responses/donorsnap-review-13091084/official_response/edit)

Thank you for your wonderful feedback, Daniel! We love that DonorSnap is making membership management easier for you, from tracking dues to sending renewal reminders across your 700 members. That's exactly the kind of workflow we want to simplify. Thanks for being part of the DonorSnap community! - Kelly @ DonorSnap

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/10/2026

"DonorSnap Is Easy to Learn, with Fast, Helpful Support"

5/5

What do you like best about DonorSnap?

I have been using DonorSnap for 6 years now and find it very easy to learn and grow in. I had used Salesforce in my previous position and found DS so much easier. The support team is great and usually reply withing a few minutes during regular business hours. There are a lot of canned reports available and custom reports are easy to create. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

One feature I don't like is that you can not pull a contact ID in a donation report. I got around this by creatind a custom field on the donor record where I import the contact ID field. Also, when processing online donations and you are trying to match the donor to an existing donor record it is difficult to see the existing record info since it is grayed out somewhat.

I wish there was a way to pull a total donation amount that included donations only. Not include registrations or purchases. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

DS has helped us to minimize duplicate records and to merge them easily when they are found.

DS makes it easy to integrate with Stripe and manage the deposits we receive in our bank account. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)
AN

Verified User in Non-Profit Organization Management

Data Manager

Small-Business (50 or fewer emp.)

7/9/2026

"Extensive Tutorials and a Helpful Help Desk Make Learning Easy"

5/5

What do you like best about DonorSnap?

The extensive tutorial/help section! It'll walk you through everything, using video or written explanation, ensuring that you can learn in the style best suited. If those don't work-- reach out to their Help Desk! Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Sometimes it loads slowly, depending on the size of your database. It's not the worst thing, it just means I have to slow down. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

We use it as our main CRM, so keep track of donations, interactions, and notes about our donors. I love the notes and docs, as I can upload bequest info, include notes about likes, dislikes, "how best to contact" and everything I need to best maintain donor relationships. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media")
AB

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

7/10/2026

"Donorsnap: Simple, Intuitive, and Packed with Value"

5/5

What do you like best about DonorSnap?

Donorsnap is simple to use and intuitive. Packs a lot of features, but is great for the core things our business needs. It is also cost-effective for the size of our business and donor base Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

There is nothing I dislike about it. It's web-based which makes it easy to access from anywhere. The only complaint I've heard is the few second lag sometimes when trying to switch between tabs on a given screen or saving a donation record, but that has never been a showstopping issue Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Our ability to pull data from our database with easy to use forms is invaluable. It's simple to create yourself even if you're not an IT/Database whiz, and if you don't understand something, their training modules and customer support is great. It's always easy to pull data for a mailing or for auditors, etc. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Small-Business (50 or fewer emp.)

7/14/2026

"Seamless Setup, Outstanding Support, and Powerful Integration with QuickBooks"

5/5

What do you like best about DonorSnap?

Ease of Use. One of the standout features is the automation of thank you letters. The acknowledgements pending is a great tool, to be sure that no donor is left behind! As we have expanded our roles in our back office, more staff members are involved in processing donations. It is really great to have a central location for all information and to know the status of acknowledgements. Recently we have integratedDonorSnap with QuickBooks, as it has increased the efficiency of our back office, we are no longer doing double entries.. We are also using EventSnap for our golf outing this year. The data AI analytics are a big time saver for me. DonorSnap staff is extremely responsive. I usually get the answer I need within a few hours. The initial setup was super easy and seamless, allowing us to convert our Excel spreadsheets over to the DonorSnap database without hassle. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

There is very little I dislike about DonorSnap. It is not fancy, but it gets the job done. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

DonorSnap allows us to collect online donations and have it be integrated directly into our database. We are a limited staff and DS increases our efficiency in getting acknowledgement letters out the door in a timely manner. It also allows for us to make sure we are reaching our fundraising goals. Review collected by and hosted on G2.com.

Show More

Response from Kelly Anderson of DonorSnap

[Editedit](https://www.g2.com/survey_responses/donorsnap-review-13104160/official_response/edit)

Thanks so much for this! We're thrilled the QuickBooks integration is cutting out those double entries, that back-office time adds up fast for a limited staff. Great to hear EventSnap is in the mix for your golf outing too. Wishing you a great event, and thanks for being part of the DonorSnap community! - Kelly @ DonorSnap

Validated ReviewerIncentivizedSource: Seller invite

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