--- title: Discuss Reviews meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 284 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 284 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. (63 reviews) - Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. (46 reviews) - Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. (24 reviews) - Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. (22 reviews) - Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. (10 reviews) - Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. (9 reviews) - Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. (8 reviews) - Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. (8 reviews) - Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. (7 reviews) - Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews) - Uploading Issues (6 reviews) - Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. Intuitive, Feature-Rich Platform with a Great Interview Discussion Guide **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Discuss?** Intuitive platform with lots of features; Discussion guide in the interview environment **What do you dislike about Discuss?** Can be difficult to quickly search interview content **What problems is Discuss solving and how is that benefiting you?** Making it easy for anyone in the organisation to run research, analyse responses and provide multi-media content to bring the insights to life in the organisation, without specialist skill set requirements ### 2. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** How easy it is for moderators and respondents **What do you dislike about Discuss?** We have had issues with scheduling at times, it takes a lot of work to get all the right links and get the right people connected, which leaves a lot of room for user error. **What problems is Discuss solving and how is that benefiting you?** We just need an easy to use platform, and it does that well enough for us **Official Response from Kendra Gray:** > Thank you for your review! We're so glad to hear that the platform is easy to use for both moderators and respondents—that's exactly what we aim for. We also appreciate your insights on scheduling, we have some big innovations coming on this front in the next year, so stay tuned! We're always working to improve the experience, so your comments are really helpful. Thanks again for sharing your thoughts—we're excited to keep supporting your research! ### 3. Flexible Scheduling and Smart AI Summaries Make Finding the Right Audience Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Discuss?** Flexibility, ease of scheduling and cancellation. Also ability to find right audience And the new ai features of summarization and automated report **What do you dislike about Discuss?** The credit based engagement model. Also sometimes there are technical difficulties that could be avoided **What problems is Discuss solving and how is that benefiting you?** Agility in getting real customer responses. Very important to have early customer feedback before a full development. There is also ability to reduce work by using ai ### 4. Valuable Tool for Market Research, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Aika S. **Reviewed Date:** November 03, 2025 **What do you like best about Discuss?** I find Discuss incredibly useful for conducting studies in our market research company. The platform is particularly advantageous for facilitating online, one-on-one studies involving moderators, observers, clients, and team members. From a functionality perspective, the 'Technical Check' feature stands out as it significantly saves our time by ensuring participants complete necessary checks beforehand, thus avoiding any technical hiccups during the study. Moreover, I appreciate the capability of observing participants, which allows me to monitor if any participant encounters connectivity issues. These features collectively enhance our overall research process and efficiency. **What do you dislike about Discuss?** I would like it to be more affordable because it was expensive during the last study. The pricing seemed high, especially for one-on-one sessions. **What problems is Discuss solving and how is that benefiting you?** I find Discuss helps us get answers from participants, conduct studies efficiently, and perform technical checks, saving time while ensuring smooth sessions. **Official Response from Jackie Holiwell:** > Hi Aika, Thank you for taking the time to share your experience. We're so glad to hear that Discuss has helped your team run one-on-one studies more efficiently and that features like the Technical Check and participant observation tools have made your sessions smoother. It’s great to know these aspects are adding value to your research process. We understand your feedback on pricing and know that cost is an important factor when planning studies. Please reach out to your Discuss representative to explore options that might better fit your team’s needs and usage. Thank you again for sharing your perspective and for trusting Discuss with your market research work. ### 5. Easy-to-Use Platform with Helpful AI Moderation and Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Discuss?** Ease to use platform / AI moderation option / AI analyses **What do you dislike about Discuss?** Nothing but it is not unique vs eg VPM - that’s all **What problems is Discuss solving and how is that benefiting you?** Quickly Qual questions - immersions into cultural contexts of specific markets or user groups etc ### 6. Great for Honest Feedback, Needs Smoother Speaker Transitions **Rating:** 3.5/5.0 stars **Reviewed by:** Yolonda S. | Senior Marketing Support Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Discuss?** I liked that was able to hear the unihibited opinions of our members. **What do you dislike about Discuss?** There need to be a better way to move people along so others can speak. **What problems is Discuss solving and how is that benefiting you?** They are helping to solve member issues based on their feedback to the questions presented. **Official Response from Jackie Holiwell:** > Hi Yolonda, Thanks for sharing your experience. I’m glad you were able to get open, honest feedback from your members! It’s also good to hear the platform is helping you address member issues through their feedback. If you want to build on that, your Discuss rep can help you shape an approach that fits your goals. Your note about keeping conversations moving is helpful. If you’re open to it, your Discuss rep would be glad to learn more about the moments where the flow felt slow and share a few ways to keep the group moving naturally. ### 7. Easy to Use Platform That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Discuss?** the easiness of usage of the platform, very intuititive **What do you dislike about Discuss?** limited number of assisted services, most of DIY **What problems is Discuss solving and how is that benefiting you?** availability of consumers to get quick answers to urgent business questions **Official Response from Jackie Holiwell:** > Thanks for taking the time to share your feedback. It’s great to hear the platform feels intuitive and easy to use, and that it’s helping you get quick answers from consumers when timing matters most. That’s exactly what we aim for. We’d really value more detail on the types of assisted services you’d like to see. Feel free to reach out to your Discuss rep so we can better understand your needs and explore how we can support you further. ### 8. Easy To Use Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Discuss?** 1. Easy to set book / set up / program 2. The dashboard page - clean, simple 3. Simple fields 4. Smooth transmission 5. Availability for the recruiter to use & limit their access to recruits **What do you dislike about Discuss?** 1. Need to add a program so a reminder email goes out to the clients and respondent(s) 1-2 hours before their scheduled appointment 2. Need to be able to bulk import viewers (with their viewing status) - maybe an Excel sheet - waste of time typing manually when there are 10-20 members to upload 3. Adding members as viewers to a scheduled group or IDI - add the option to check all box or besides manually checking names (per group or IDI) 4. Edit invitations so more visually appealing and tailored to specific groups of observers (team members vs. clients vs. support people outside of research company) 5. Customer Support: Live help button (not an AI auto bot that doesn't react specifically to a question - send article links isn't always the answer as the links need to be scrolled through and may not answer the question) 6. Not sure there is a quick & easy access to pull respondents from a group or IDI as a pay & send or if they don't qualify after introduction **What problems is Discuss solving and how is that benefiting you?** Qualitative Research projects **Official Response from Jackie Holiwell:** > Hi there, Thanks so much for your review. We are so happy to hear that you find Discuss easy to set up and the dashboard makes it simple to keep your projects running smoothly. That is exactly the experience we want for our customers! Your suggestions around reminders, bulk viewer uploads, and invitations are really helpful. Feedback like this gives us clear ways to make the platform even better for you and your team. If you ever want to talk through these ideas in more detail, your Discuss representative would love to connect. We truly appreciate you taking the time to share your thoughts and are so glad to have you in the Discuss community! ### 9. Discuss.io as a platform for online qual interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Discuss?** As an interviewer, the interface is pretty straightforward, easy to use. If the goal is to have the platform transparent to interviewer and interviewee, Discuss.io is pretty close to ideal. Audio and video controls and quality are simple. Quality of audio and video during the session were better and more consistent than other platforms, though not perfect. Quality of download file audio and video were acceptable. The clipping tool is exciting but with the volume of interviews we did, I'm not sure I have time to use it. Chat and support features are good, easy to find. Tech support was solid - we had them launch each interview and after that scarely needed them. Downloading session videos was likewise easy. Fortunately for me, our logistics people dealt with the project setup and logistics so I was spared of that. That said, they did not complain so it could not have been too bad. We did about 90 IDIs on the platform and there were no issues re volume, scheduling concurrent interviews, etc. **What do you dislike about Discuss?** The quality of the transcripts was not great - better than others, but not as good as some. Plenty of room for improvement in terms of consistency of formating (some were formatted properly, others were a single long unbroken paragraph), and in terms of dealing with crosstalk. **What problems is Discuss solving and how is that benefiting you?** We used another platform to do interviews and had some issues: reliability of the platform video and audio, access behind corporate firewalls, and transcripts that needed cleanup before we could release them to a client. Discuss.io was better on all these issues. Not perfect, but superior. **Official Response from Kendra Gray:** > Thank you for taking the time to leave such a detailed review! We're thrilled to hear that you found our platform user-friendly and reliable for your interviews, and that features like tech support, video quality, and ease of use met your expectations. It’s especially exciting to hear about your positive experience conducting 90 IDIs—no small feat! We appreciate your feedback on our transcription quality and wanted to let you know that we've recently upgraded our transcription capabilities. The improvements include better formatting and the removal of filler words, ensuring cleaner and more polished outputs. Additionally, we've added several new transcription features in our latest winter release. These updates are designed to give you better control and quality for your needs. Feel free to learn more about these enhancements in this press release - https://www.discuss.io/press/discuss-winter-release-2024/ Thanks again for your thoughtful feedback—it helps us keep improving! ### 10. Comprehensive Platform with Somewhat Confusing UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Discuss?** I tried Discuss as guest user for some customer intereviews my firm was conducting as part of a client research project. Their vendor provided a brief training on the platform, and I did see the benefits of using it over something like Zoom, which is what we typically use to conduct interviews. In this instance, we chose to use Discuss so our client could observe the interviews live without the participants' knowledge, which is not possible on Zoom. In addition, I liked how you could upload the visual stimuli directly on the platform. **What do you dislike about Discuss?** Whilst Discuss includes a lot of features helpful for qual research such as a "back room", live chat, option to share stimuli and recording functionality, I found the user interface to be confusing and difficult to navigate whilst conducting the interview. For example, when I was sharing the stimuli, that took over the majority of the screen, and then I also to be able to see the participant, the chat (in case my clients asked additional follow-up questions), and my dicscussion guide. This felt crowded and a bit overwhelming to reference all of these at once whilst also leading the discussion. **What problems is Discuss solving and how is that benefiting you?** Allowing us to conduct in-depth and recorded customer interviews whilst our client observes. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! We’re really glad to hear that you found value in Discuss, especially the ability for your clients to observe interviews live, and the ease of uploading stimuli directly into the platform. We totally get how this could be a game-changer compared to Zoom! We also appreciate your feedback about the user interface. We know that balancing multiple elements like stimuli, participant views, chat, and your discussion guide can feel overwhelming, especially when you’re managing an active interview. We’re constantly looking for ways to improve the experience, and your input about simplifying this process is really valuable. We’ll take a close look at this to see how we may be able to make things more intuitive. If you ever have more suggestions or need assistance, we’re always happy to chat! Thanks again for using Discuss, and we hope to continue supporting your work moving forward. ### 11. My experience with Discuss **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Discuss?** Discuss provided smooth quality video and audio experience during virtual meetings. **What do you dislike about Discuss?** Nothing, I enjoyed my experience using Discuss. **What problems is Discuss solving and how is that benefiting you?** I was able to easily join as an observer and sit in on interviews. **Official Response from Jackie Holiwell:** > Thank you for sharing your experience with Discuss and for highlighting the smooth video and audio quality during your virtual sessions. We’re glad to hear that joining as an observer was easy and that you enjoyed using the platform. We would love to learn more about how we could have made your experience even better. Our team is always looking for ways to improve and your feedback plays an important role in that process. If you’re open to sharing more details, please feel free to reach out to your Discuss rep, we’d really appreciate your insights. ### 12. Easy to use research platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Discuss?** The interface is intuitive and easy to navigate, and the ability to archive and search within the recordings and transcripts is very helpful. It's also great to be able to combine live interviewing with asynchronous activities. Respondents generally seemed to be able to join sessions relatively easily, and the tech support was good when there were minor issues. **What do you dislike about Discuss?** I would like to have more flexibility in structuring the asynchronous activities and facilitating different types of input from respondents, though it's possible that I just haven't fully learned how to use it properly. **What problems is Discuss solving and how is that benefiting you?** We needed a secure, HIPAA compliant platform for remote video interviewing that ideally would also allow for user diaries and other interview-adjacent activities. The platform needed to be easy to use for both respondents and researchers. This platform seems to address those needs. **Official Response from Kendra Gray:** > Thank you for taking the time to share your experience with Discuss—we really appreciate it! We’re thrilled to hear that you find the platform intuitive and that its also meeting your needs from a data privacy standpoint as well. Regarding your comment on async activities, you may have seen in our latest winter release, that we've just announced quant style questions for asynchronous activities, in addition to our existing open-ended question types. So, you'll be able to ask respondents multiple choice, rating, or ranking questions and receive the data visualizations post-survey to help you better analyze the data! If you're interested in learning more about this new capability, please reach out to your dedicated Discuss representative! Thanks again for your thoughtful review, and don’t hesitate to reach out if there’s ever anything we can assist with! ### 13. Interesting tool for formal interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Discuss?** Be able to highlight important moments for future reviwes **What do you dislike about Discuss?** Not sure about the level of human support needed. Ideally it should work by its own. **What problems is Discuss solving and how is that benefiting you?** Direct contact with consumer for innovation and product design topics. **Official Response from Kendra Gray:** > Hi there, Thanks so much for your review. It’s awesome to hear that Discuss is helping you highlight those important moments during interviews and supporting your work around innovation and product design, too! We appreciate you sharing your thoughts about the level of human support needed. Our goal is to make the platform feel as seamless and easy to use as possible, while still being there when you need us. Our AI Agents are a huge innovation that is unlocking an entirely new approach. We'd encourage you to reach out to your dedicated Discuss representative to learn more about how you might incorporate them into your workflow for greater automation and faster insights at scale. Thanks again for the thoughtful feedback. ### 14. Likes and dislikes of Discuss.io **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Discuss?** Support staff, ability to change timezones, prepped invitations that can be sent by a click **What do you dislike about Discuss?** In there there are multiple recruiters in a projects, people of same organization too cannot review the Details added by their peers. Thats frustrating. **What problems is Discuss solving and how is that benefiting you?** Discussio is solving headaches of checking weather the respondent has received the invite or nor, or if they have a proper working system at hand while joining the session, support staff is there to assist when there is a problem. **Official Response from Kendra Gray:** > Thank you so much for taking the time to leave a review! We're thrilled to hear that the platform is making your research process easier and more seamless. We understand how frustrating it can be when team members within the same organization can’t review details added by their peers in projects with multiple recruiters. We’ll make sure to pass along your request to our product team for consideration in future updates. Thanks again for sharing your thoughts, and we’re always here to help if you need anything. ### 15. Easy to use, simple interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Discuss?** It's a no-brainer for virtual consumer groups. It's very easy to use - no instruction needed, and easy to talk with the back room participants or the moderator. **What do you dislike about Discuss?** It would be nice if it could deliver a transcript immediately after the discussion. **What problems is Discuss solving and how is that benefiting you?** Being able to talk to multiple consumers from different locations in a real-time conversation. **Official Response from Kendra Gray:** > Thanks for taking the time to leave a review! We’re so glad to hear that the platform is making it easy to conduct virtual focus groups with your consumers and have real-time conversations with participants in different locations. We also appreciate your feedback about immediate transcripts after discussions. While the transcripts do take a few moments to generate, we leverage the latest technology to ensure you are getting the fastest time to insights, but we are always looking for ways to further speed your time to insights and optimize our platform. Thanks again for sharing your thoughts and for using Discuss! ### 16. Enriching experience, but varying results **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Discuss?** It is a convenient way to have meaningful conversations with consumers. The IT help was a lovely touch as well. **What do you dislike about Discuss?** I liked the feature where you could see your questions, but adding tags while interviewing is difficult **What problems is Discuss solving and how is that benefiting you?** understanding consumer perceptions around a specific health issue **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We’re so glad to hear that the platform has made it easier for you to have meaningful conversations with consumers, and we're thrilled that our support team has been helpful to you as well. Regarding your feedback on adding tags mid-interview, if you haven't already, it may be helpful to pre-add your tags in prior to the interview. You can also enter up to 3 'pinned tags' so that when you are in the meeting room, when a moment is saved, the pinned tags are available as a 1-click option to make tagging even easier. If you have any questions about how to do this, please feel free to reach out to your Discuss representative. Thanks again for choosing Discuss – we look forward to continuing to support your work! ### 17. User friendly, quick consumer insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Discuss?** The platform’s user experience and the team’s helpfulness and positive 'can do' approach **What do you dislike about Discuss?** Recruiting for smaller markets can be challenging. I would much rather you tell us if you will struggle recruiting in certain markets due to small sample size **What problems is Discuss solving and how is that benefiting you?** Usage and attitudes towards products and healthcare **Official Response from Kendra Gray:** > Thank you so much for your positive feedback! We're thrilled to hear that you've found Discuss user-friendly and that our team has been able to support your work with a "can-do" attitude. We take great pride in being able to offer fast consumer insights that help move your projects forward! We also appreciate your suggestion about recruiting for smaller markets. We completely understand how that can be a challenge, and we’re always striving for transparency in these situations. If there’s a potential difficulty in recruiting for a specific market, we want to communicate it clearly, so you’re never left in the dark. Thanks again for using Discuss. We look forward to continuing to support your research needs! ### 18. Great platform for consumer interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Discuss?** Very easy to use, simple dashboard and UI, support was available and connection was strong. **What do you dislike about Discuss?** Nothing specifically, but it was the first time using it, so not familiar with all the features it has to offer. **What problems is Discuss solving and how is that benefiting you?** It can be hard to have neutral and candid conversations with consumers. This platform enabled us to speak easily and virtually to a consumer in their home without needing to visit a consumer home. The video feature meant it was easy to have natrual conversations with the consumer. **Official Response from Kendra Gray:** > Thanks so much for taking the time to leave us a review! We’re thrilled to hear Discuss is making it easier for you to have valuable conversations with your consumers from the convenience of online. We completely understand that with any new platform, there’s a learning curve. If you need additional support navigating the features and getting comfortable with the platform, please reach out to your dedicated Discuss representative and we'd be happy to help you! Thanks again for choosing us—we’re excited to be part of your research journey! ### 19. Good platform for IDI's **Rating:** 4.0/5.0 stars **Reviewed by:** Brie C. | Manager, Consumer Research & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Discuss?** Discuss was a great platform to use as an observer to online IDI's. It was nice having all the participant's demos and information available. I liked the private chat feature so I knew I was not disrupting the moderator's flow. **What do you dislike about Discuss?** Nothing to dislike. I liked the follow up questions after but I generally had meetings right after so had to rush through or skip them. It would have been nice if I could have filled out the questions as I was observing. **What problems is Discuss solving and how is that benefiting you?** It was an easy to pick up platform that made observing research events a seamless experience. **Official Response from Kendra Gray:** > Hi Brie, Thanks so much for taking the time to share your feedback with us! We're so glad to hear the platform made your observer experience enjoyable and seamless. It's important to us to provide features that aid exploration, like the private backroom chat, so it's great to know that that feature proved quite useful for your experience. We understand that it may be untimely to have to fill out the follow up questions right after the session as you likely have places to be and things to do! We'll explore options to allow for more flexibility there, but happy to hear you had no other complaints. Thanks again for your feedback and support. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to your Customer Success Manager or any member of the Discuss team. ### 20. Covers lots of bases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Discuss?** Love that observers do not need an account! Makes project set up and client experience much better than alternatives **What do you dislike about Discuss?** The homework/prework capabilities are not as advanced as I would have hoped **What problems is Discuss solving and how is that benefiting you?** Discuss allows our team to use one system for multiple research needs **Official Response from Kendra Gray:** > Thanks so much for your review! We're thrilled that you love the ease of having observers join without needing an account—it’s something we’ve designed to make it possible for more people to get involved and actively connect with target audiences. Our goal is to provide one platform that meets all of your qual needs, and it's great to hear that the platform is making that a reality for your team! We hear you on the homework/prework capabilities and appreciate the honest feedback. We're always looking to improve, and insights like yours help us focus on what matters most to our users. If you have any more thoughts or suggestions, we're all ears. We're here to continue making your experience even better! ### 21. While not perfect, Discuss.io is a great all-in-one solution for virtual market research. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Discuss?** Easy to navigate interface and a lot of useful features. **What do you dislike about Discuss?** Connectivity issues and finnicky with connecting wireless audio devices. **What problems is Discuss solving and how is that benefiting you?** The ability for researchers to review all their findings and consolidate any relevant research materials into one platform. **Official Response from Kendra Gray:** > Thank you for sharing your experience with Discuss! We're glad to hear that you find the interface easy to navigate and that it is democratizing your insights by creating a central repository for you and your researchers. As a purpose-built platform, we're here to support your entire research life cycle from start to finish! We apologize for the connectivity issues you've experienced. Have you been leveraging our Live Tech Support services? If you aren't already I would encourage you to do so as you can add on live tech support to any session to facilitate introductions and troubleshoot any connection issues. If there’s anything more we can do to enhance your experience, please let us know. We’re here to support you! ### 22. Solid Platform for Virtual Market Research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Discuss?** As a client, working with a research agency, Discuss is an easy to use and clean platform for creating that virtual back room. **What do you dislike about Discuss?** I like the intuitive UI -- I'm not concerned about inviting my business partners to join and them not being able to figure out how to join or contribute to the back room conversations. I like that the sound and video quality are strong and that there's easy and clear access to a Discuss technitian. **What problems is Discuss solving and how is that benefiting you?** We're exploring new feature development for a tech app. **Official Response from Jill Postoak:** > Thank you so much for sharing your experience! We're happy to hear that you find our platform easy to use and that it provides a seamless virtual backroom experience for you and your research partners. It's also great to hear that our intuitive UI helps you confidently involve your business partners in your conversations, as well as the accessibility of our Discuss technicians. Your feedback is incredibly valuable as we continuously strive to improve our platform. We're excited that Discuss is playing a role in your tech app feature development and look forward to supporting you further. Thank you once again for your review! ### 23. A comprehensive multi-purpose tool **Rating:** 4.0/5.0 stars **Reviewed by:** XAVIER C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Discuss?** Dicussio allows you to conduct online IDIs or FG + has transcription and video editing capabilities (+ can also conduct the full research -recruit, moderate, analyze- in many countries) **What do you dislike about Discuss?** There is nothing I dislike about it, although of course there is room for improvement. My biggest obstacle to using it is the price, which is probably reasonable for the US but excessive in my environment, where the use of free tools predominates, even if they are not professional. **What problems is Discuss solving and how is that benefiting you?** For online FGs and IDIs, vs using a free tool like Zoom: - They have a TechCheck team of participants, and a LiveSupport service during the session. - The tech check is not mandatory, only recommended, and can be done in self-service mode, which offers greater flexibility - Observers are separate from participants - There is public chat, chat with OBS and private chat. Observers cannot chat with participants (no "public" chat with everyone), avoiding any posible mistakes - A Discussion Guide can be uploaded and marked as it is covered, for Observers to see it and to be indicated in the transcript - There is a kind of "testing room" to practice - It is possible to see the platform from the "perspective" of the observer and that of the participant. - There is the possibility to assign tasks to the participants before or after fieldwork. - Stimuli to be shown are pre-loaded on the platform, to see them with better quality - The mobile screen can be shared during the interview (i.e. the interviewer, the interviewee and their mobile screen are visible on the screen). - It is possible to provide an access to the recruiter - It is possible to set up an IDI for a different moderator (they are not personal, but a link) , which offers greater flexibility. - There is an option to ask questions about take-aways to the moderator at the end of each session, to collect fresh first impressions ### 24. Solid platform although some features take effort to utilize **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** I appreciate how clear the Discuss platform's chat functions are; on some platforms it is hard to be sure you're typing in the backroom or a private chat. The Discuss support staff are also friendly and, in most cases, speedy to help resolve issues. The uploadable discussion guide features are unique and help organize the transcript; however, the use of this can be dependent on the time you have to upload the guide, and the moderator's comfort with multi-tasking (so it often doesn't get used in my experience) **What do you dislike about Discuss?** When in the platform as a moderator, the screenshare and downloadable stimuli section can be hard to navigate / is not as streamlined or easy to use as other platforms. It is also a challenge to screenshare and maintain an eye on the chat bar, which cannot be pinned open. **What problems is Discuss solving and how is that benefiting you?** Discuss is a solid platform that solves issues my company has had in the past with tech support and ease-of-use/platform friendliness. Using it, we've seen greater chat involvement in our clients, and tech support is more easily accessible during our sessions. ### 25. Good experience overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Discuss?** There is a technical support present at all times **What do you dislike about Discuss?** The platform is not as intuitive as it could be **What problems is Discuss solving and how is that benefiting you?** Being able to do interviews up close ### 26. nice conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Discuss?** The questions on the side during the interview and the easy user experience. **What do you dislike about Discuss?** Sometimes the connection is not very good. **What problems is Discuss solving and how is that benefiting you?** the problem of having to find consumers or potential interviewees ourself. **Official Response from Kendra Gray:** > Thank you for your review! We're happy to hear you enjoyed the ease of use and the interview experience with Discuss, and that the recruitment services have been beneficial in finding you the ideal respondents. We understand a stable connection is crucial for smooth research. We do offer live tech support services for our Premium, Premium+, and Consumer Reach subscriptions. If you'd like more information on how to enable live support to improve your sessions and troubleshoot any connection issues, please feel free to reach out to your dedicated Customer Success Manager! Thank you again for your valuable feedback and for choosing Discuss. ### 27. Worked with them to run consumer IDI's **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Discuss?** Customer support was strong so made it easy to run each call with the consumers **What do you dislike about Discuss?** slighlty difficult to use platform when looking to edit videos **What problems is Discuss solving and how is that benefiting you?** Helping us understand GenZ more and thier routines and what is imporant to them ### 28. High Quality of Work Delivered, Nuisanced Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Discuss?** The quality of work that was delievered and hands on support the day of our sessions was wonderful. **What do you dislike about Discuss?** I wish more platform training was given to clients. For example I work at Unilever and there are plenty of collegues who have used the platform before in our greater parent company, but everyone within my specific brand/team hadn't used the platform before so it was a sharp learning curve. There wasn't a kickoff call, it was more of a generation of an invoice and I had to ask a lot of questions, set up the calls myself as the client, etc. **What problems is Discuss solving and how is that benefiting you?** Recruitment of consumers for focus groups and 1:1 interviews. ### 29. An awesome market research partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Discuss?** Discuss helps me in making quick reels out of my highlights. Decision-makers may rapidly select their desired niche audience and determine findings, allowing brands to discover insights and establish customer interactions with greater empathy and knowledge. **What do you dislike about Discuss?** The chatrooms are very inconsistent. At times they work fine , at times the testers don't understand which room they have joined or are supposed to join. Their Subscription models are not very friendly for Ad hoc projects.The subscription models are very high priced for small projects or organisations. **What problems is Discuss solving and how is that benefiting you?** Discuss reduces our research time by half, reduces manual efforts by 75%, and provides a new depth of richness to our research. Creating reels or clips from highlights is like a quick 2 mins job which helps us create amazing and enriched insights. ### 30. Initial experience on the Discuss platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Discuss?** Discuss has made it easy to organize and hold informational interviews with key stakeholders. The facilitation and support is a welcome treat in case any live technoical difficulties arise. **What do you dislike about Discuss?** Not much to say here. I wish there were a few more options to toggle with audi and video preferences as every device is a little different. **What problems is Discuss solving and how is that benefiting you?** We are seeking feedback on various concepts to learn about thoughts, opinions, and suggestions on how to move forward. Having as unbiased feedback as possible is critical. ### 31. Spanish Language Study **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Discuss?** Questions asked were pertinent and relevant to data test. Ease of implmenation **What do you dislike about Discuss?** There was nothing to dislike. It was thorough. **What problems is Discuss solving and how is that benefiting you?** Data analysis regarding Spanish speaking consumers ### 32. DIY Qualitative Research Platform with incredible insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Discuss?** Qualitative Panel of Discuss is very effective with its on platform DIY method of creating a research study. The add ons like training & Mobile screenshare are super helpful from respondents standpoint. **What do you dislike about Discuss?** Their tech licensing fee is crazy high and not affordable for conducting bulk studies and most of the times their word cloud are not seggregated by emotions. **What problems is Discuss solving and how is that benefiting you?** Discuss helps me in conducting IDI and FGD's at teh easy of their 5 click platform with their range of target audience panel. Discuss also takes care of teh administrative work like invitinga, training and incentive managaement of the panel leaving me to handle other aspects of the study. ### 33. Good, clean interface. Discuss.io is an easy to use application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Discuss?** I like the respondent hub. Before starting a focus group on the platform, it gives me a snapshot of all the information I need before proceeding. Compared to its competitors it is a lot more user friendly and easy to access **What do you dislike about Discuss?** The interface does not allow me to bold or highlight any information on the guide (either before or after it has been set up). Allowing formatting would go a long way towards making the platform more user friendly **What problems is Discuss solving and how is that benefiting you?** It allows me to execute my research projects. A dedicated backroom (which participants cannot access) allows me to ensure that the interview can be fine-tuned or that additional questions can be asked based on observer input. ### 34. Interview for concepts in app-based gig work, 90 minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan S. | Audio/Video Production, Graphic Designer, Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Discuss?** All participants and the moderator were clearly visible and easy to understand during the session, which was technically supported well before the session started, perhaps the most important part, **What do you dislike about Discuss?** Least helpful was the detail of not being able to evaluate my own audio quality. I know the app has to protect against feedback, but we got some anyway from one of the participants. It didn't last long and wasn't that objectionable. I wanted to compare my level and intelligibility during the session because I could have improved my part, if necessary. **What problems is Discuss solving and how is that benefiting you?** The session was a version of product research, I'll call it company communication research. Discuss is the vehicle facilitating that, and it's features do that, apparently seamlessly. **Official Response from Kendra Gray:** > Dear Jordan, Thank you for taking the time to share your feedback with us.It's great to hear that Discuss served as an effective vehicle for your company communication research needs, and we're pleased that our features supported your objectives seamlessly. Our goal is to provide a reliable and user-friendly platform that empowers researchers like you to conduct productive and insightful sessions. We understand your frustration regarding the inability to evaluate your own audio quality during the session. We will certainly take your feedback into consideration as we continue to enhance our platform's features and usability. Once again, thank you for sharing your experience and providing valuable feedback. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, The Discuss Team ### 35. Smooth and problem-free **Rating:** 4.0/5.0 stars **Reviewed by:** Andreu C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Discuss?** Excelent tech assistance, welcoming staff, easy interface. **What do you dislike about Discuss?** Not the cheapest options, but quality has a price. **What problems is Discuss solving and how is that benefiting you?** I can focus on the conversation, they take care of all the rest ### 36. Very easy to use platform with great field support and automated transcripts are a huge help **Rating:** 4.0/5.0 stars **Reviewed by:** Laurent S. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Discuss?** Tech support at beginning of groups, Automated transcripts although they are not always very accurate in English, Providing them nin French is WOW even if quality needs a lot of improvement. Whiteboard and possibility to draw is great not sure now if resps can type reactions by text that would be awesome **What do you dislike about Discuss?** Way to show stimuli is not very handy. Would love to be able to see a preview before showing to resps to be sure not showing the wrong one. also moving from one stimuli to another is a bit tedious why not do a window with visuals to choose from. I like the possibility to see the video and text but unfortunately when somewhere in the text it does not take us to the same place in video or vice versa, that would be realy great. Like being able to overlign verbatims but it is tricky to amend the text directly when incorrect for some reason **Recommendations to others considering Discuss:** Great platform and tech support, many tools that are not available on others like Zoom (automated transcripts...) ... for holding online groups **What problems is Discuss solving and how is that benefiting you?** Streamlined online groups ### 37. My Favorite Qual Interview Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Discuss?** Discuss.IO is a great new platform with a very intuititive user interface and a lot of great features. My favorite is the ability to "Save the Moment." **What do you dislike about Discuss?** The only downsides are that they don't have extensive global language support and that there are 3 links for each interview, which can get confusing. **What problems is Discuss solving and how is that benefiting you?** Their audio is seamless, unlike some other platforms so we can be confident our clients are happy with a reliable platform. ### 38. Excellent tech connection moderator cordial/accomodating. **Rating:** 4.0/5.0 stars **Reviewed by:** Richard N. | Owner / Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Discuss?** Efficient Tech Check experience, followed by the great moderator. **What do you dislike about Discuss?** I felt the process went smoothly and was very pleased; I disliked nothing. Everything worked well. **What problems is Discuss solving and how is that benefiting you?** No problems were experienced. ### 39. A Great Qual Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Discuss?** The simplicity of navigating the dashboard, and setting up a test. Being able to see recruitment as it is happening, with easy to access links. In-session capabilities are also great! **What do you dislike about Discuss?** If you are having a moderator from Discuss.io conduct the research, you do not get to choose who that person is from a pool,, they are just assigned to you. **What problems is Discuss solving and how is that benefiting you?** The ability to run remote moderated research easily. ### 40. Forum for interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce B. | Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Discuss?** Professional demeanor, technical precision, the process of interview was very comfortable. **What do you dislike about Discuss?** I can't think of much. Maybe more reminders about the meeting leading up to time **What problems is Discuss solving and how is that benefiting you?** Doctors perception of advanced chemotherapy. ### 41. Fantastic vendor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Discuss?** Super quick-turn qualitative research, and they also have best-in-class moderators **What do you dislike about Discuss?** Nothing jumps at me -- we've had a few issues where participants from previous focus groups have screened into new focus groups **What problems is Discuss solving and how is that benefiting you?** Innovation research that influences formulation, packaging type, and claims hierarchy ### 42. Great support experience given Philippines' internet connection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Discuss?** The interface, how they have a backroom for observers. **What do you dislike about Discuss?** It is hard to connect given the internet quality of lower income class **What problems is Discuss solving and how is that benefiting you?** The problem of mixing the respondents with observers in one room possibly revealing their affiliations ### 43. Functional but Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Michael C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Discuss?** Has a lot of good functions that helps in the reproting process. **What do you dislike about Discuss?** Quite expensive compared to others in the market. **Recommendations to others considering Discuss:** Bring the price down to be more competitive **What problems is Discuss solving and how is that benefiting you?** Largely problems that are investigative in nature. Have good reporting tools ### 44. Great Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Discuss?** The quick and responsive service and discuss.io staff. Discuss.io made the experience customized to our specific needs. **What do you dislike about Discuss?** I didn't dislike anything. I was not involved in setting up or managing the research, but I sat in on interviews. Overall, a great experience, and the interviewers were excellent. **What problems is Discuss solving and how is that benefiting you?** The problem the team was trying to solve was getting one-on-one time with consumers. The benefits were just an excellent one-on-one experience with consumers and a really reactive, flexible session. ### 45. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Discuss?** Easy to use, offers tech support too which is nice **What do you dislike about Discuss?** Nothing important, this is a good product **What problems is Discuss solving and how is that benefiting you?** Use for focus groups! ### 46. Nifty little tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Discuss?** It's great for remote focus groups and meetings. The translation services are great when we are communicating with global partners who struggle with English. It allows us to make decisions significantly faster. **What do you dislike about Discuss?** It has a bit of a learning curve for the more complex features. For the simpler features, some of my colleagues wonder why we don't just use Skype or Slack. **Recommendations to others considering Discuss:** Speak with the customer support about your needs. They are very honest and I think they will steer you in the right direction. **What problems is Discuss solving and how is that benefiting you?** Many of our partners and consumers are overseas. This significantly improves our communication, and the discussion guides are pretty helpful. ### 47. Discuss does what it says **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Discuss?** The capacity of fast integration with the platform, allowing user input to be available right away. **What do you dislike about Discuss?** Besides being and excellent product, it still lacks some easy customization options, wich would enrich the whole end user experience even more. **Recommendations to others considering Discuss:** Give it a try, with an open mind, knowing that it is a powerfull tool and users are seeking to give their feedback if they are confident enough on what they see. **What problems is Discuss solving and how is that benefiting you?** Provide user feedback on blog posts with speed and easy of use, almost effortlessly. Our clients are satisfied and really enjoy it. ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A43%3A00+-0500&secure%5Bsession_id%5D=828aeaa5-a9ed-44e6-9c76-e503de7ec4c4&secure%5Btoken%5D=234595f91d9939f254830a3b3b1dc83f2325c97ac53aa0abcecc338e2a5a7af9&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Participant Selection** - In-App - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization - Generative AI **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)