# Discuss vs UserTesting Comparison

| | Discuss | UserTesting | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 277 | 790 | 
| **Largest Market Segment** | Small-Business (43.3% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Year | 

---
## Top Pros & Cons

### Discuss

Pros:
- Ease of Use (46 reviews)
- Customer Support (31 reviews)

Cons:
- Technical Issues (9 reviews)
- Navigation Difficulty (6 reviews)

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

---
## Ratings Comparison
| Rating | Discuss | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 9.2 (211 reviews) | 8.6 (603 reviews) | 
  | **Ease of Use** | 9.2 (214 reviews) | 8.4 (634 reviews) | 
  | **Ease of Setup** | 8.9 (126 reviews) | 8.6 (300 reviews) | 
  | **Ease of Admin** | 9.1 (82 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 9.4 (205 reviews) | 9.0 (526 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (84 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 9.5 (203 reviews) | 8.1 (593 reviews) | 

---
## Pricing

### Discuss

#### Entry-Level Pricing

Plan: Pro

Price: Contact Us

Description: Get started with our core features for research

Key Features:
- Live Research 	
- Asynchronous Research 	
- Off-Platform Research 	

[Browse all 4 editions](https://www.g2.com/products/discuss/pricing)

#### Free Trial

Yes

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | 8.0/10 | 171 |
| **UserTesting** | 7.5/10 | 466 |

#### User Response Methods

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Survey** | 7.6 (124 reviews) | 7.5 (319 reviews) ✓ Verified | 
| **Video Snippets** | 8.7 (141 reviews) | 8.6 (376 reviews) ✓ Verified | 
| **Video Interview** | 9.4 (155 reviews) | 8.7 (298 reviews) ✓ Verified | 
| **Photo Submission** | 7.6 (116 reviews) | 7.1 (183 reviews) ✓ Verified | 
| **Text/Notes** | 7.8 (125 reviews) | 8.2 (352 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Discuss | UserTesting | 
|---|---|---|
| **In-App** | 7.6 (112 reviews) | 7.4 (126 reviews) | 
| **In-Store** | Feature Not Available | 5.5 (81 reviews) | 
| **On-Site** | 7.3 (104 reviews) | 6.9 (107 reviews) | 
| **Recruitment Pool** | 7.4 (111 reviews) | 8.1 (376 reviews) ✓ Verified | 

#### Insights

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Analytics** | 8.1 (120 reviews) | 7.7 (346 reviews) ✓ Verified | 
| **Collaboration** | 8.6 (126 reviews) | 7.7 (312 reviews) ✓ Verified | 
| **Sorting** | 8.1 (114 reviews) | 7.4 (313 reviews) ✓ Verified | 

#### Generative AI

| Feature | Discuss | UserTesting | 
|---|---|---|
| **AI Text Summarization** | 7.6 (66 reviews) | 6.6 (84 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | 7.3/10 | 112 |
| **UserTesting** | 7.9/10 | 259 |

#### Feedback Source

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Invitation** | 8.1 (81 reviews) | 8.0 (114 reviews) | 
| **Survey Link** | 9.0 (82 reviews) | 8.3 (132 reviews) | 
| **App** | 8.0 (74 reviews) | 8.4 (131 reviews) | 
| **Widget** | Feature Not Available | 7.7 (83 reviews) | 
| **Recruitment Pool** | 7.6 (63 reviews) | 8.3 (155 reviews) | 

#### Feedback Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Media Library** | 8.0 (76 reviews) | 7.7 (144 reviews) | 
| **Sorting** | 7.8 (71 reviews) | 7.7 (159 reviews) | 
| **Sharing** | 8.4 (81 reviews) | 8.2 (177 reviews) | 
| **Privacy** | 8.8 (81 reviews) | 8.2 (162 reviews) | 

#### Insights

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Human Transcription** | 8.1 (68 reviews) | Feature Not Available | 
| **Computer Transcription** | 8.1 (84 reviews) | 7.3 (162 reviews) | 
| **Analytics** | 8.1 (69 reviews) | 7.7 (173 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | 4.7 (6 reviews) | Feature Not Available | 
| **Cross-system Integration** | 4.7 (5 reviews) | Feature Not Available | 
| **Adaptive Learning** | 4.2 (6 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Discuss | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | 
| **Templates** | Not enough data | 6.5 (22 reviews) | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | 
| **Branding** | Not enough data | 5.8 (24 reviews) | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Discuss | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Feature Not Available | 

#### System Management

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Discuss | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Discuss | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research)


**Unique to UserTesting (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | Discuss | UserTesting | 
|---|---|---|
| **Small-Business** | 43.3% | 20.0% | 
| **Mid-Market** | 30.2% | 38.1% | 
| **Enterprise** | 26.5% | 41.9% | 

### By Industry

#### Discuss

- **Market Research:** 48.1%
- **Consumer Goods:** 7.8%
- **Marketing and Advertising:** 5.3%
- **Food & Beverages:** 4.9%
- **Research:** 4.1%
- **Consulting:** 2.9%
- **Pharmaceuticals:** 2.5%
- **Retail:** 2.1%
- **Financial Services:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 18.1%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Discuss

- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (286 reviews)
- [CleverX](https://www.g2.com/products/cleverx/reviews) — 4.4/5 stars (253 reviews)
- [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) — 4.4/5 stars (241 reviews)
- [Prolific](https://www.g2.com/products/prolific/reviews) — 4.6/5 stars (237 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (286 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### Discuss

- Title: [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) — 1 comment
  > **Top comment:** "It is a user research software - used to inteview or discuss product feedbacks, by teams located remotely. Multiple chat rooms are there and even use a..."
- Title: [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Jennifer, 

We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using..."

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/discuss-vs-usertesting)