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At a Glance
Market Segments
Small-Business (43.0% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Discuss
Star Rating
(267)4.7 out of 5
Market Segments
Small-Business (43.0% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansUserTesting
Star Rating
(781)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support with a score of 9.0, while Discuss outshines with a score of 9.5, indicating that reviewers appreciate Discuss's prompt and effective customer service.
- Reviewers mention that Discuss has a superior Meets Requirements score of 9.2 compared to UserTesting's 8.6, suggesting that Discuss better aligns with user needs and expectations, particularly for small businesses.
- Users on G2 highlight that Discuss's Video Interview feature scores 9.5, significantly higher than UserTesting's 8.7, indicating that users find Discuss's video capabilities more robust and user-friendly.
- Reviewers say that UserTesting's AI Text Summarization feature, scoring 6.6, falls short compared to Discuss's 7.8, suggesting that users find Discuss's AI capabilities more effective in summarizing insights.
- G2 users report that Discuss's Survey Link feature scores 9.1, outperforming UserTesting's 8.4, which indicates that users find Discuss's survey distribution more efficient and easier to manage.
- Users say that while UserTesting has a solid Ease of Setup score of 8.6, Discuss's score of 8.9 shows that users find it slightly easier to get started with Discuss, making it a more appealing option for those new to user testing software.
Pricing
Entry-Level Pricing
Discuss
Pro
Contact Us
Get started with our core features for research
- Live Research
- Asynchronous Research
- Off-Platform Research
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Discuss
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.2
210
8.6
598
Ease of Use
9.2
213
8.4
629
Ease of Setup
8.9
125
8.6
295
Ease of Admin
9.1
81
8.7
231
Quality of Support
9.4
203
9.0
521
Has the product been a good partner in doing business?
9.5
83
8.8
226
Product Direction (% positive)
9.5
202
8.1
588
Features by Category
User Response Methods
7.6
124
7.5
316
|
Verified
8.7
141
8.7
373
|
Verified
9.4
154
8.7
295
|
Verified
7.6
116
7.1
181
|
Verified
7.8
125
8.2
350
|
Verified
Participant Selection
7.6
112
7.4
126
Feature Not Available
5.6
82
7.3
104
6.9
108
7.4
111
8.1
375
|
Verified
Insights
8.1
120
7.7
344
|
Verified
8.6
126
7.7
312
|
Verified
8.1
114
7.4
312
|
Verified
Generative AI
7.6
66
6.7
84
Feedback Source
8.2
82
8.0
112
9.0
82
8.4
129
8.0
75
8.4
131
Feature Not Available
7.7
82
7.6
64
8.3
155
Feedback Management
8.0
77
7.7
144
7.8
72
7.7
158
8.4
82
8.2
175
8.8
82
8.2
160
Insights
8.1
69
Feature Not Available
8.1
85
7.3
160
8.1
70
7.7
172
Agentic AI - Demo Automation
5.2
7
Feature Not Available
5.0
6
Feature Not Available
4.5
7
Feature Not Available
6.4
7
Feature Not Available
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discuss and UserTesting are categorized as Consumer Video Feedback, User Research, and Consumer Insights Platforms
Unique Categories
Discuss has no unique categories
Reviews
Reviewers' Company Size
Discuss
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
47.9%
Consumer Goods
7.9%
Marketing and Advertising
5.4%
Food & Beverages
5.0%
Research
3.7%
Other
30.2%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Alternatives
Discussions
Any fun Discuss.io "hacks" you can share? I appreciate learning new things.
1 Comment
Official Response from Discuss
Hello Jennifer,
We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using...Read more
Discuss has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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