Discuss Reviews & Product Details

I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. Review collected by and hosted on G2.com.

Nothing really. It might be helpful to have a tech accessible during the entire interview. Review collected by and hosted on G2.com.

What I appreciate most about discuss is its automatic transcription feature, along with the capability to identify topics, generate charts, and produce summaries. The platform also delivers impressive video quality and makes it easy to capture text responses, photos, and videos all in one place. Review collected by and hosted on G2.com.

At times, since it depends so much on a stable internet connection and the quality of your hardware, images may appear pixelated or the audio might drop out. Additionally, if you depend too much on AI, there is a chance of misunderstanding the responses, so it's important to always double-check the analysis. Review collected by and hosted on G2.com.

The platform itself is very intuitive and easy to use.

The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't.

Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient.

Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place.

When there is an issue customer service addresses it promptly. Review collected by and hosted on G2.com.

I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. Review collected by and hosted on G2.com.

The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. Review collected by and hosted on G2.com.

The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. Review collected by and hosted on G2.com.

I found that setting up Discuss was incredibly easy and user-friendly, allowing me to get started in just a few minutes. Its intuitive interface made it effortless to navigate. The platform was exceptionally beneficial for my project as it facilitated easy navigation through interview questions displayed on the screen, which was extremely useful during discussions. I appreciate Discuss's resemblance to Teams meetings but with additional features, such as the ability for me, as a moderator, to independently leave or end sessions for all participants—a feature that greatly aids in managing discussions. Additionally, I value the platform's interactivity, which I find crucial during challenging business calls, as it enables me to discreetly manage aspects of the conversation. Furthermore, I would love for Discuss to be integrated into my daily routine, as its features would be highly beneficial on a regular basis. Review collected by and hosted on G2.com.

There is nothing I dislike Review collected by and hosted on G2.com.

I really like using Discuss for several reasons. First, it's an incredibly easy way to connect with consumers and gather insights, especially valuable for exploring the experiences of pet parents. This connection is essential for understanding the consumer journey and thinking about future innovations. I also find Discuss to be super efficient and it significantly reduces the workload that typically follows an interview, freeing up my time for other tasks. The ability to view previous interviews in an easy format is invaluable. I appreciate that Discuss provides transcripts and AI-generated summaries which help in capturing key moments effectively. Furthermore, I love how it automatically displays questions on the side of the screen, ensuring that all the right questions are asked throughout the interview process. This functionality makes the user experience smoother and helps in maintaining focus during discussions. Review collected by and hosted on G2.com.

I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't locate my upcoming interview. It wasn't until I clicked a diary invite in my Outlook calendar that I found where my interview link was. Additionally, during calls, it was very confusing to distinguish between participants as there were no labels indicating whether someone was an interviewer, moderator, or pet parent. This led to misunderstandings about who was who during the session. Review collected by and hosted on G2.com.

I find Discuss to be incredibly valuable for conducting interview sessions with pet parents for my organization. The platform provides a wonderful experience with its remarkably smooth interface. The UI and UX are particularly outstanding, making the navigation and management of tasks effortless. Setting up Discuss was a breeze, with the team efficiently handling scheduling through calendar invites, ensuring seamless account creation and easy navigation. Discuss excels in connecting us with potential customers globally, across different continents and time zones, effectively facilitating meaningful conversations. This ability to bridge distances is crucial for our business, and Discuss greatly contributes by being smooth and efficient. The platform's advanced features, such as capturing highlights and generating AI summaries of conversations, add significant value to our operations. Additionally, the support from the Discuss tech team is commendable, enhancing our overall experience and ensuring everything runs smoothly. The platform's ability to provide smooth UI interfaces and right moderators further supports our business needs. The decision to use Discuss was clear-cut due to its superior reviews and evident UI UX smoothness, making it an obvious choice without considering alternative vendors. Overall, Discuss stands out with its advanced functionality and ease of use, which are highly beneficial for our organization. Review collected by and hosted on G2.com.

I think just the general loading time of the platform can be faster. Review collected by and hosted on G2.com.

The Discuss platform has become the go-to platform for all of my clients, and for good reason. The platform's features are designed for research from the ground up and make conducting qualitative research feasible on a global scale.

Discuss' feature set enables all manner of virtual qualitative exercises, including concept evaluation, launching polls, screen sharing, participant mark-up, and many more. On top of all this, the platform is incredibly solid and runs well on a wide variety of devices and with varying strengths of bandwidth.

Beyond this is the rapidly evolving Genie AI platform, which enables a wide range of ways of leveraging their AI engine to directly address key research questions, query any segment of participant for granular insights. And it can do so at scale for any global market via auto transcription of interviews conducted in a wide range of languages into English.

My experiences of using Discuss for participant recruitment have also been excellent, and the quality of their participants are consistently strong and on-target.

The thing that really separates Discuss, however, is the platform's excellent real-time session support. They ensure each participant's connection, audio, and video are solid prior to each session, and play an important role in ensuring every session runs smoothly.

Since beginning to use Discuss in 2019, I've gotten to the point that can't imagine doing my work without it. It enables me to work efficiently and in markets I couldn't have imagined even a couple of years ago.

In my opinion, Discuss is the gold standard for online qualitative research. Review collected by and hosted on G2.com.

While Discuss excels in nearly every aspect, one enhancement that could elevate the experience even further is the integration of background noise cancellation for both moderators and participants.

This feature would significantly improve audio clarity during group sessions, especially when participants are in noisy environments. It would also reduce the need for frequent muting, allowing for more natural and uninterrupted conversations. Review collected by and hosted on G2.com.

I think it's a great platform. It has integrated with our system perfectly and we're able to use it the way we want. Review collected by and hosted on G2.com.

The only one thing that I would improve on is to educate your staff a little bit more in the customer service area Review collected by and hosted on G2.com.