Discuss Reviews & Product Details

Discuss makes the whole process easy! I especially love that I can see my discussion guide during my interviews and check off questions as they're asked. Clients like the backroom/chat and the ability to mark moments that matter to them during the interviews. I've gotten to know the Discuss support team from doing interviews so regularly and they're really lovely people. As a freelancer, I always ask new clients to consider Discuss, if they don't already use it. It just makes research SO much easier, and when I get stuck on a non-Discuss platform, I can immediately feel the pinch and lack of ease. Luckily I've convinced all my clients to switch over so this hasn't been a problem for a while! Review collected by and hosted on G2.com.

I don't like the persistent translation tab on the screen for non-translated projects. It's a small thing but it is screen clutter that isn't necessary for 99% of my projects and, because cognitive load matters for moderators,--we are managing clients in the backroom, reading the guide, talking to the participant, and staying ahead of tech issues--having that tab there stresses me out. Review collected by and hosted on G2.com.

I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff are friendly and helpful, ensuring each session goes off without a hitch. The technology works extremely well, and the back end analysis and insight tools save me many hours for every project. Can't recommend Discuss.io highly enough! Review collected by and hosted on G2.com.

My only wish is for a noise cancellation algorithm to be added to the audio to help reduce ambient noise coming into the interview and recording. Other than that, I'm very satisfied with the platform Review collected by and hosted on G2.com.

I really like Discuss because the observer stream keeps us hidden, letting shoppers behave naturally when we test redesigned pages. The clipping feature feels like second nature now, as I can capture moments like when someone hesitates over a size guide. The back-room chat is great for quick exchanges with moderators during sessions. Moreover, the live translation and global recruiting are valuable, allowing me to run usability sessions with shoppers in different markets and understand how various factors shape their storefront navigation. Review collected by and hosted on G2.com.

My one reservation concerns the back-end view of those saved clips. A cleaner way to sort and revisit them afterward would be welcome, since organizing findings absorbs a fair share of my time. Even so, I would caution against gilding the lily. Discuss has struck a sensible balance, and piling on features for their own sake would only cloud what works. Refining the current toolkit is the wiser path. Review collected by and hosted on G2.com.

I love the share stem feature because it removes the hassle of finding stimuli on my desktop or computer since it's already loaded up, which takes a big level of stress out of the equation. The support folks have been fantastic, especially Juan Ronilla, who's amazing and made the initial setup very easy with a super self-explanatory tutorial session. Everything about Discuss is very self-explanatory and intuitive, simplifying adjustments while moderating. Review collected by and hosted on G2.com.

My understanding is they don't have audio embedded into decks which are slides. I think that's a big miss because a lot of times we do get stem that way from our clients, so that would be helpful if they could have that. That's the only thing I've noticed thus far. Review collected by and hosted on G2.com.

I really appreciate the flexibility of the platform and how it quickly and efficiently meets the needs of different requests. Discuss is particularly useful for small projects that require quick insights, and the flexibility of the platform really helps with that. It's also incredibly helpful in handling medium and larger projects, thanks to the support from the Discuss team, including project managers, moderators, and others. I like the platform's intuitive nature, making it easy to find insights from previous research and having AI analyze our work to find valuable correlations. Discuss has certainly helped save both time and money by avoiding the lengthy processes of traditional agencies, providing more flexibility for smaller projects. I find it very beneficial to run several projects simultaneously and navigate the different aspects of the system, whether we need full support with moderators or just a quick AI-driven insight. The agility and intuitiveness of Discuss simplify project management and help get more insights on more topics quickly. Review collected by and hosted on G2.com.

I think AI features can be improved. They can become more intuitive. The loading times, when you put in a request for the AI to search through all the previous research, could be shorter. On the broader scale, if quantitative research could be added, that would be fantastic. Discuss isn't integrated into any of our systems and integrating seems impossible, so we use it as a stand-alone tool. There are certain things Discuss cannot do, like quantitative research, which sometimes means our needs are not met. It also depends on how good your project manager is, and we've had a couple of hiccups along the way. Review collected by and hosted on G2.com.

I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and chat during meetings, and the use of visual stimuli to show participants is very effective. The tech support is also a big plus for me. Whenever there's a problem, they're there to assist. Review collected by and hosted on G2.com.

I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have some audio problems. I know you can't control the Internet connection of all parties. But if I had to pick something, that would be my one complaint. Review collected by and hosted on G2.com.

I find Discuss to be very helpful in creating a backroom viewing experience for my qual 1:1 interviews along with tech support and respondent support, and it handles compliance sign-offs well. The customer service is fantastic, and I really appreciate that. The platform itself is pretty intuitive, and if there's a feature that doesn't exist, the product team is very open to adding various functionality. The initial setup of Discuss was very simple, and the team is fantastic. I also love our customer success manager, Thomas. Review collected by and hosted on G2.com.

Audio sometimes can be tough if someone wants to call in and use headphones because the transcript doesn't pick it up. Also, the AI moderation process can be sticky for recruiters with the PII gathered. Review collected by and hosted on G2.com.

There are tools that simplify the work, but there are others that take it to the next level. Discuss is one of them, with a strong focus on analysis and illustration—something that makes all the difference when it comes to qualitative evaluations. We’re not looking for numbers, but for meaningful content, and that’s exactly what Discuss delivers in a well-organized way. On top of that, its intuitive interface and ease of use allow teams to focus on insights rather than logistics. Review collected by and hosted on G2.com.

Despite being a very powerful tool, its licensing model requires a robust package for different user profiles to truly benefit from the system. It could offer a lighter licensing option to allow smaller agencies or business groups with fewer resources to access the best possible insights. Review collected by and hosted on G2.com.

The logistics coordinators and tech supports are very helpful and quick to respond. The platform itself is very user-friendly and self-intuitive Review collected by and hosted on G2.com.

The provision of tech support is often unavailable for interviews scheduled with less than 24h notice. While I understand why, it sometimes limits our scheduling abilities because moderators are often uncomfortable going ahead with interviews without tech support Review collected by and hosted on G2.com.

I appreciate the observer stream in Discuss that resolves issues you might face with regular video chat services, like participants seeing the observers. My favorite feature is being able to clip moments as an observer to highlight specific things participants say. The 'back-room' chat is also great for moderators and observers to chat together. It's great for allowing observers to get the most out of the research work, enabling the addition of notes, asking for specific prompts, and clipping relevant moments effectively. Review collected by and hosted on G2.com.

I'm not sure how the moment-clipping looks on the back-end, so maybe if that could be any easier to parse, it would be helpful? Really just improving on the things they're already doing and making them smoother is good, but I don't think it's wise to add too many bells & whistles. I think Discuss has a good thing going right now and shouldn't over-complicate itself. Review collected by and hosted on G2.com.