--- title: Discuss Reviews meta\_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 284 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews & Product Details Visit Website Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. * * * Product Website Discuss Seller [Discuss.io](https://www.g2.com/sellers/discuss-io) Discussions [Discuss Community](https://www.g2.com/products/discuss/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Spanish, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Kendra Gray Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) ## Discuss Integrations (1) What do users say about integrations? Verified by Discuss [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews) Show More ![Greg H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg H.") GH Greg H. Principal Small-Business (50 or fewer emp.) 2/11/2025 "The best virtual Qual platform on the market" 5/5 What do you like best about Discuss? I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff are friendly and helpful, ensuring each session goes off without a hitch. The technology works extremely well, and the back end analysis and insight tools save me many hours for every project. Can't recommend Discuss.io highly enough! Review collected by and hosted on G2.com. What do you dislike about Discuss? My only wish is for a noise cancellation algorithm to be added to the audio to help reduce ambient noise coming into the interview and recording. Other than that, I'm very satisfied with the platform Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss is making qualitative research far more efficient, cost-effective, and powerful. It allows me to focus more on the implications of the research and less on trying to manually synthesize hours and hours of interviews. Review collected by and hosted on G2.com. Show More Response from Adam Mertz of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10824878/official_response/edit) Hi Greg, Thank you for your kind words! We're delighted that our technology and customer experience have made such a positive impact on your qualitative research projects. I always love hearing how it we're saving hours per project. Also, we understand the importance of minimizing ambient noise during interviews and recordings, and I'll talk with our head of Product on my team to include exploration in this for the future. Best, Adam Mertz, Chief Growth Officer 8/11/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite KL Katherine L. Mid-Market (51-1000 emp.) 7/21/2026 "Seamless Moderation with Fantastic Support" 5/5 What do you like best about Discuss? I love the share stem feature because it removes the hassle of finding stimuli on my desktop or computer since it's already loaded up, which takes a big level of stress out of the equation. The support folks have been fantastic, especially Juan Ronilla, who's amazing and made the initial setup very easy with a super self-explanatory tutorial session. Everything about Discuss is very self-explanatory and intuitive, simplifying adjustments while moderating. Review collected by and hosted on G2.com. What do you dislike about Discuss? My understanding is they don't have audio embedded into decks which are slides. I think that's a big miss because a lot of times we do get stem that way from our clients, so that would be helpful if they could have that. That's the only thing I've noticed thus far. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I find Discuss makes interviews smoother by allowing me to upload stems directly to the dashboard, which is intuitive and easy to adjust. The share stem feature reduces my stress by pre-loading stimuli. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite NY Nataliya Y. Small-Business (50 or fewer emp.) 7/2/2026 "Flexible Platform, But AI and Integration Need Improvement" 3/5 What do you like best about Discuss? I really appreciate the flexibility of the platform and how it quickly and efficiently meets the needs of different requests. Discuss is particularly useful for small projects that require quick insights, and the flexibility of the platform really helps with that. It's also incredibly helpful in handling medium and larger projects, thanks to the support from the Discuss team, including project managers, moderators, and others. I like the platform's intuitive nature, making it easy to find insights from previous research and having AI analyze our work to find valuable correlations. Discuss has certainly helped save both time and money by avoiding the lengthy processes of traditional agencies, providing more flexibility for smaller projects. I find it very beneficial to run several projects simultaneously and navigate the different aspects of the system, whether we need full support with moderators or just a quick AI-driven insight. The agility and intuitiveness of Discuss simplify project management and help get more insights on more topics quickly. Review collected by and hosted on G2.com. What do you dislike about Discuss? I think AI features can be improved. They can become more intuitive. The loading times, when you put in a request for the AI to search through all the previous research, could be shorter. On the broader scale, if quantitative research could be added, that would be fantastic. Discuss isn't integrated into any of our systems and integrating seems impossible, so we use it as a stand-alone tool. There are certain things Discuss cannot do, like quantitative research, which sometimes means our needs are not met. It also depends on how good your project manager is, and we've had a couple of hiccups along the way. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss helps us manage various market research requests efficiently, providing flexibility for ad-hoc projects and support for larger ones. It saves time and money with quick insights and smooth project management, thanks to its intuitive platform and AI features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fred B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred B.") FB Fred B. Founder Small-Business (50 or fewer emp.) 11/12/2024 "Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop" 4.5/5 What do you like best about Discuss? I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and chat during meetings, and the use of visual stimuli to show participants is very effective. The tech support is also a big plus for me. Whenever there's a problem, they're there to assist. Review collected by and hosted on G2.com. What do you dislike about Discuss? I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have some audio problems. I know you can't control the Internet connection of all parties. But if I had to pick something, that would be my one complaint. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I use Discuss to conduct in-depth remote interviews conveniently without traveling. The ability to chat with moderators and access the transcribed records almost instantly is super helpful. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10491999/official_response/edit) Hi Fred, Thank you for sharing your experience with Discuss! We're so glad to hear that Discuss is making it easy for you to better understand your consumers' perceptions and opinions. Making research as easy as possible is one of our top priorities, so it’s great to know we’re hitting the mark there. We also appreciate your feedback about screen sharing. While we work hard to make every step smooth for respondents, we know there’s always room for improvement. Our team is continuously refining the experience, and feedback like yours helps us focus on the right areas. If you have any specific suggestions or experiences, we’d love to hear them. Thanks again for sharing your thoughts, and let us know if there’s ever anything we can help with! 4/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Annalisa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa M.") AM Annalisa M. Small-Business (50 or fewer emp.) 6/24/2026 "Fantastic Customer Service and Intuitive Platform" 4.5/5 What do you like best about Discuss? I find Discuss to be very helpful in creating a backroom viewing experience for my qual 1:1 interviews along with tech support and respondent support, and it handles compliance sign-offs well. The customer service is fantastic, and I really appreciate that. The platform itself is pretty intuitive, and if there's a feature that doesn't exist, the product team is very open to adding various functionality. The initial setup of Discuss was very simple, and the team is fantastic. I also love our customer success manager, Thomas. Review collected by and hosted on G2.com. What do you dislike about Discuss? Audio sometimes can be tough if someone wants to call in and use headphones because the transcript doesn't pick it up. Also, the AI moderation process can be sticky for recruiters with the PII gathered. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss creates a backroom viewing experience, tech support, and respondent support along with compliance sign-offs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pedro Jose F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro Jose F.") PF Pedro Jose F. Strategy & Portfolio Manager Enterprise (\> 1000 emp.) 5/6/2025 "The most effective way to streamline value analysis" 5/5 What do you like best about Discuss? There are tools that simplify the work, but there are others that take it to the next level. Discuss is one of them, with a strong focus on analysis and illustration—something that makes all the difference when it comes to qualitative evaluations. We’re not looking for numbers, but for meaningful content, and that’s exactly what Discuss delivers in a well-organized way. On top of that, its intuitive interface and ease of use allow teams to focus on insights rather than logistics. Review collected by and hosted on G2.com. What do you dislike about Discuss? Despite being a very powerful tool, its licensing model requires a robust package for different user profiles to truly benefit from the system. It could offer a lighter licensing option to allow smaller agencies or business groups with fewer resources to access the best possible insights. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? It allows me to focus on results rather than operations, streamlining summaries and insights, and enabling me to allocate resources toward practical recommendations Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-11133604/official_response/edit) Hi Pedro, Thanks so much for taking the time to share this review. We're glad to hear that Discuss is helping you move beyond just collecting data and rather delivering the kind of insights that actually drive action. That's exactly what we're here for. You called out something we care deeply about: making it easy for teams to focus on what really matters. When the tech stays out of your way, you can stay focused on the human stories behind the data, and turn those into smarter decisions. We also appreciate your feedback and suggestion on the licensing! Your input adds real weight to our teams conversations, and we appreciate you being direct about it. Thanks again for being a part of the Discuss community. We look forward to continuing to support your work and evolving with your needs! 5/25/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ronnie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronnie B.") RB Ronnie B. Senior UX Researcher Enterprise (\> 1000 emp.) 3/2/2026 "Enhances research observations with ease" 4.5/5 What do you like best about Discuss? I appreciate the observer stream in Discuss that resolves issues you might face with regular video chat services, like participants seeing the observers. My favorite feature is being able to clip moments as an observer to highlight specific things participants say. The 'back-room' chat is also great for moderators and observers to chat together. It's great for allowing observers to get the most out of the research work, enabling the addition of notes, asking for specific prompts, and clipping relevant moments effectively. Review collected by and hosted on G2.com. What do you dislike about Discuss? I'm not sure how the moment-clipping looks on the back-end, so maybe if that could be any easier to parse, it would be helpful? Really just improving on the things they're already doing and making them smoother is good, but I don't think it's wise to add too many bells & whistles. I think Discuss has a good thing going right now and shouldn't over-complicate itself. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I find Discuss great for observing research sessions without participants seeing observers. Clipping moments is my favorite feature, allowing me to highlight specific participant insights. The back-room chat enhances communication with moderators, making it easier to represent the full product team. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12429491/official_response/edit) Hi Ronnie, Thanks so much for sharing your experience! It’s great to hear how much you’re getting out of the observer view, moment clipping, and back-room chat. That whole experience is meant to make it easier for teams to stay involved and actually use what’s happening in the session, so it’s nice to know it’s working well for you! We’re glad you called out the importance of keeping things simple. We want to improve what’s already there without making the platform feel heavy. Glad it’s helping your team stay connected to the research and pull out the insights that matter! Validated ReviewerIncentivizedSource: Seller invite ![Sachin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin T.") ST Sachin T. Consultant Small-Business (50 or fewer emp.) 4/28/2026 Guest users or non-business users of the software, not included in G2 scores. "Effective Multilingual Interview Tool with Stellar Support" 4.5/5 What do you like best about Discuss? I like the technical support that I can access any time when I face difficulty. I also find the multi chat rooms feature very useful, especially for discussions involving people from different languages. Setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Discuss? The user interface could be improved a little. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I use Discuss to manage remote interviews and tackle language differences with separate chat rooms and instant tech support. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12698679/official_response/edit) HI Sachin, Thank you for taking the time to share this! We're really glad the multi-chat room feature has been such a practical solution for navigating language differences. That's a meaningful use case and it's great to hear it's working well for you. It's also wonderful to hear our support team has been there when you need them. We'll pass the kind words along! And noted on the UI feedback. That's something we're actively thinking about, so your input is genuinely helpful as we continue to improve the experience. 5/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 6/17/2026 "Intuitive Platform for Fast, Flexible Interview Setup" 4.5/5 What do you like best about Discuss? Discuss is an intuitive platform that lets us quickly set up interviews and move through the process at our own pace. Review collected by and hosted on G2.com. What do you dislike about Discuss? The only issue I’ve run into when using Discuss is that tech support requires 24–48 hours’ advance notice. That said, it hasn’t been an impediment to getting work done, even when we’ve needed to operate without support. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss makes it easy for us to moderate sessions. Its ability to add observers and schedule sessions without hassle gives us the flexibility to get the work done quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12973870/official_response/edit) Thank you so much for taking the time to share your experience! We're glad to hear that the platform's intuitive setup and flexible pacing are working well for your team. That's exactly what we're going for. We appreciate your candid feedback on tech support lead times. It's something we're actively working to improve, and we're glad it hasn't slowed you down. Your team's ability to keep things moving is a testament to how you've made the platform your own. It's great to hear that session moderation, observer access, and scheduling are delivering the speed and flexibility you need! That kind of frictionless workflow is what Discuss is built for, and feedback like yours helps us keep raising the bar. Thanks again for being part of the Discuss community. We're looking forward to supporting your research for a long time to come. Current UserValidated ReviewerSource: Organic ![Evan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan W.") EW Evan W. Product Manager Enterprise (\> 1000 emp.) 12/10/2025 Guest users or non-business users of the software, not included in G2 scores. "High-Quality Video, Seamless Collaboration Experience" 5/5 What do you like best about Discuss? As an observer of the User Research, I love how the video and audio are high quality. The app the user is asked to use is fast and I could tell it has little or no learning curve. I also loved how the internal chat feature worked so I could talk with the moderator and other observers seamlessly. Review collected by and hosted on G2.com. What do you dislike about Discuss? As an observer, I had no issues with the platform. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? This is enabling folks across the business -- in Product/Marketing/etc -- to be able to observe user research in action, from our desk. No need to travel to a site or a room, this is excellent in how it saves time. I also love how I could hear exactly how the people sounded. The results of the research wont' just be quotes or charts ... it'll be the faces and voices I heard on these calls. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12074614/official_response/edit) Hi Evan, Thank you for sharing your feedback! It’s great to hear how natural the experience felt for you as an observer, especially the clear video and audio and how easy it was for participants to jump in without a learning curve. We’re glad the internal chat made it easy to stay connected with the moderator and other observers during the session. Those small moments of coordination can make a big difference when you’re watching research unfold live. We also love what you shared about hearing voices and seeing faces, not just walking away with quotes or charts - that kind of exposure helps broader teams and leadership build real understanding, and it’s exactly what we hope Discuss supports! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Discuss? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Discuss ](https://www.g2.com/products/discuss/discussions/new) ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer Whelchel • Last activity over 4 years ago Any fun Discuss.io "hacks" you can share? I appreciate learning new things. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) GU Guest User • Last activity 3 months ago What is Discuss used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-discuss-used-for) [ View all Discussions ](https://www.g2.com/products/discuss/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 7 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) Discuss Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/discuss-vs-usertesting) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60fbf7b636fb21ec615dc25ec037e201/dscout.png "Product Avatar Image") Dscout 4.5/5(190) [ Compare Now ](https://www.g2.com/compare/discuss-vs-dscout) ##### ##### Discuss Features User Response Methods Survey Video Snippets Video Interview Participant Selection In-App On-Site Recruitment Pool Insights Analytics Collaboration Sorting Feedback Source Invitation Survey Link [ View More Features ](https://www.g2.com/products/discuss/features) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Forsta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Forsta") Forsta 4.2/5(335) ](https://www.g2.com/products/forsta/reviews) [ ![Respondent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/discuss/competitors/alternatives) ##### Categories on G2 [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) ##### Explore More [What's the best mobile marketing platform for growth marketers who need to run push, in-app and SMS campaigns without relying on a data engineering team?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-growth-marketers-who-need-to-run-push-in-app-and-sms-campaigns-without-relying-on-a-data-engineering-team)[Top-rated loyalty program apps for customer retention](https://www.g2.com/discussions/top-rated-loyalty-program-apps-for-customer-retention)[What is the best booking tool for multi-location office spaces?](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces) [Best network monitoring software for small business](https://www.g2.com/discussions/best-network-monitoring-software-for-small-business)[Which breach and attack simulation tools integrate cleanly with SIEMs so a security team can run continuous validation and feed results directly into its detection workflow?](https://www.g2.com/discussions/which-breach-and-attack-simulation-tools-integrate-cleanly-with-siems-so-a-security-team-can-run-continuous-validation-and-feed-results-directly-into-its-detection-workflow%20)[Pros and Cons Details](https://www.g2.com/products/discuss/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)