Desk365 Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices. 17 reviewers of Desk365 have provided feedback on this feature.
Customization: Allows users to customize chat colors, text, logos, and branding. 18 reviewers of Desk365 have provided feedback on this feature.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 18 reviewers of Desk365 have provided feedback on this feature.
Integration: Based on 18 Desk365 reviews. Integrates with other customer service software to improve support and enhance functionality
Reporting: Provides analytics tools that reveal important business metrics and track progress 18 reviewers of Desk365 have provided feedback on this feature.
Dashboards: Based on 18 Desk365 reviews. Displays important metrics relating to performance

Ticket Creation User Experience: Based on 19 Desk365 reviews. User Experience of creating and submitting a ticket
Ticket Response User Experience: As reported in 19 Desk365 reviews. User Experience of responding and receiving a response
Workflow: Route tickets based on values of fields, changes to ticket status and time based conditions 18 reviewers of Desk365 have provided feedback on this feature.
Automated Response: Respond to common requests with standard reply 19 reviewers of Desk365 have provided feedback on this feature.
SLA Management: Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 18 Desk365 reviews.
Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions 19 reviewers of Desk365 have provided feedback on this feature.
Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives 19 reviewers of Desk365 have provided feedback on this feature.
Customer/Contact Database: Central repository for account and contact information 18 reviewers of Desk365 have provided feedback on this feature.

Customer Portal: As reported in 18 Desk365 reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 19 Desk365 reviews.
Live Chat Support: Ability for customer service agents to communicate with customers via live chat to solve problems live 18 reviewers of Desk365 have provided feedback on this feature.