By Desk365
How would you rate your experience with Desk365?
Mobile User Support
17 reviewers of Desk365 have provided feedback on this feature.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
18 reviewers of Desk365 have provided feedback on this feature.
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
This feature was mentioned in 18 Desk365 reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
As reported in 19 Desk365 reviews.
Integrates with other customer service software to improve support and enhance functionality
Reporting
Provides analytics tools that reveal important business metrics and track progress
Dashboards
Displays important metrics relating to performance
Ticket Creation User Experience
20 reviewers of Desk365 have provided feedback on this feature.
User Experience of creating and submitting a ticket
Ticket Response User Experience
19 reviewers of Desk365 have provided feedback on this feature.
User Experience of responding and receiving a response
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
Based on 19 Desk365 reviews.
Respond to common requests with standard reply
SLA Management
As reported in 18 Desk365 reviews.
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Central repository for account and contact information
Customer Portal
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
As reported in 20 Desk365 reviews.
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live
AI Text Generation
This feature was mentioned in 17 Desk365 reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 17 Desk365 reviews.
Condenses long documents or text into a brief summary.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
