Decisely Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the helpful staff at Decisely, enhancing their overall experience with friendly support. (1 mentions)

Users report significant benefits issues with Decisely, citing unresolved errors and poor communication from staff. (1 mentions)

Users report significant error handling issues with Decisely, often requiring escalations for resolution and causing frustration. (1 mentions)

Users find Decisely to be not intuitive, leading to unresolved issues and complicated communication with staff. (1 mentions)

Users express frustration with poor account management, encountering unresolved issues and lack of communication from staff. (1 mentions)

Users experience poor customer support with unresolved issues, slow responses, and a lack of communication from staff. (1 mentions)

Top Pros or Advantages of Decisely

1. Helpful

Users appreciate the helpful staff at Decisely, enhancing their overall experience with friendly support.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you like about Decisely?

The staff are friendly and try to be helpful.

Top Cons or Disadvantages of Decisely

1. Benefits Issues

Users report significant benefits issues with Decisely, citing unresolved errors and poor communication from staff.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; th

2. Error Handling

Users report significant error handling issues with Decisely, often requiring escalations for resolution and causing frustration.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; th

3. Not Intuitive

Users find Decisely to be not intuitive, leading to unresolved issues and complicated communication with staff.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; th

4. Poor Account Management

Users express frustration with poor account management, encountering unresolved issues and lack of communication from staff.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; th

5. Poor Customer Support

Users experience poor customer support with unresolved issues, slow responses, and a lack of communication from staff.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"you get what you pay for"

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; th

Top-Rated Alternatives

View All Alternatives

JM

Jesse M.

Institutional Assessment & Student Experience Manager

Higher Education

Mid-Market (51-1000 emp.)

8/31/2026

"Streamlined Enrollment with Robust Compliance Support"

4/5

What do you like best about Decisely?

I value Decisely’s broker-focused permission setup most for our Atlanta brokerage, as it allows me to grant client HR teams limited portal access without exposing sensitive broker data. The built-in open-enrollment workflows reduce the manual form chasing for our mid-market accounts, which I find very helpful. Its compliance outputs are efficient and speed up ACA reporting. Additionally, the Zapier-API connections are beneficial as they help us shuttle employee records to external accounting tools across our 51-200-employee team. Review collected by and hosted on G2.com.

What do you dislike about Decisely?

Decisely’s API is somewhat limited for our Atlanta brokerage workflows. Bulk-client-data exports are clunky during open-enrollment season. Native SSO support is missing, so our broker and client HR users maintain separate login credentials. Custom ACA reporting outputs are basic; I still build manual exports to satisfy compliance requirements for our 51-200-employee mid-market team. Review collected by and hosted on G2.com.

MG

María D G.

Mid-Market (51-1000 emp.)

8/19/2026

"My Decision is resolution"

5/5

What do you like best about Decisely?

I like Decisely because it motivates me and helps me understand and improve in decision-making. It makes me feel that I can in any circumstance. Review collected by and hosted on G2.com.

What do you dislike about Decisely?

I have nothing that I don't like, everything is fine for me. Review collected by and hosted on G2.com.

AM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

5/6/2025

"you get what you pay for"

0.5/5

What do you like best about Decisely?

The staff are friendly and try to be helpful. Review collected by and hosted on G2.com.

What do you dislike about Decisely?

Maybe it's their internal systems or processes, but the staff could not resolve various issues: there were errors on my enrollment and other forms; the staff had to do manual workarounds on documents with PII; my account manager left the company and no one told me until I escalated the matter as my emails/vmails went unanswered. I've worked w over a dozen benefits brokers in my 25 yr mgmt career and have not seen these many issues w one firm. I had to escalate to VP level and then to the CEO of the company before any headway was accomplished. Geez !!!!! Review collected by and hosted on G2.com.

AF

Amanda F.

Director of HR

Mid-Market (51-1000 emp.)

10/7/2022

"Not user friendly"

0.5/5

What do you like best about Decisely?

Email notifications during open enrollment were consistent. Review collected by and hosted on G2.com.

What do you dislike about Decisely?

The literature was very confusing for our employees and emails were sent in error often causing more confusion. Review collected by and hosted on G2.com.