# CustomerLobby Reviews **Vendor:** CustomerLobby **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 4 ## About CustomerLobby Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current customers, boost brand awareness, and ultimately increase revenue. First, our data-driven insights help you identify and connect with prospects matching your Ideal Home Profile (IHP) in your current area or in specific zip codes where you aim to expand your reach. Then, Customer Lobby tracks your history with each customer. We use this information to send out promotions and reminders that are personalized to them. Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. Build better relationships and connect customers with your brand by reaching the right customers at the right time with the right message. ## CustomerLobby Pros & Cons **What users like:** - Users value the **centralized management** of CustomerLobby for its seamless CRM integration and enhanced analysis capabilities. (1 reviews) - Users value the **easy integrations** of CustomerLobby, enhancing their CRM tool and data analysis capabilities. (1 reviews) ## CustomerLobby Reviews ### 1. Customer Lobby is One Stop Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shadab S. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about CustomerLobby?** It makes us ease to integrate to our CRM tool and infrastructure for easy analysis and visualization **What do you dislike about CustomerLobby?** It's benefits far outweigh it's shortcomings, I have nothing negative about it **What problems is CustomerLobby solving and how is that benefiting you?** With CustomerLobby, we can easily measure and analyse social interaction, it is very easy to extract data and convert to Excel format with CustomerLobby ### 2. Customer Lobby: Your Secret Weapon for Service Success **Rating:** 4.5/5.0 stars **Reviewed by:** Saif A. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2025 **What do you like best about CustomerLobby?** Customer Lobby-generated reviews serve as useful backlinks, enhancing your visibility on Google. **What do you dislike about CustomerLobby?** I haven't come across anything that I didn't like. **What problems is CustomerLobby solving and how is that benefiting you?** Customer Lobby makes it easy to stay on top of online reviews, helping you earn more positive ones and share them where they count. ### 3. Good for reviews and mailings for business **Rating:** 4.0/5.0 stars **Reviewed by:** Tricia B. | Sales Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about CustomerLobby?** Been with them for years, they integrate with Service Titan, which we use and that's the company who connected us. For extra review touches for customers and mailings for marketing they are good. We love the fact that they are integrated with Service Titan. **What do you dislike about CustomerLobby?** Wish they would advance a bit more with some of the restrictions or groups we want to exclude in mailings. And further fix that area **What problems is CustomerLobby solving and how is that benefiting you?** Customer Lobby helps with additional outreach to customers with post card marketing along with extra review touches. ### 4. Great software for small bussiness **Rating:** 4.0/5.0 stars **Reviewed by:** Amy G. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about CustomerLobby?** Software for local businesses to get more repeat customers. Love the way it reaches people **What do you dislike about CustomerLobby?** I can't think of much we didn't like. Maybe could use more branding to get the service out **What problems is CustomerLobby solving and how is that benefiting you?** Getting to reach new customers ## CustomerLobby Discussions - [What is CustomerLobby used for?](https://www.g2.com/discussions/what-is-customerlobby-used-for) - [View CustomerLobby pricing details and edition comparison](https://www.g2.com/products/customerlobby/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A06%3A07+-0500&secure%5Bsession_id%5D=c83b8f8a-bca2-46ff-a7bb-dd6c79710dc4&secure%5Btoken%5D=4931eddb4c9a5566aa87824aac8ac7fbf27da33d517fc2b8047198c34c0e4bb1&format=llm_user) ## CustomerLobby Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## CustomerLobby Features **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top CustomerLobby Alternatives - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,277 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,924 reviews)