---
title: CustomerLobby Reviews
meta_title: 'CustomerLobby Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how CustomerLobby works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 4
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# CustomerLobby Reviews
**Vendor:** CustomerLobby  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 4
## About CustomerLobby
Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current customers, boost brand awareness, and ultimately increase revenue. First, our data-driven insights help you identify and connect with prospects matching your Ideal Home Profile (IHP) in your current area or in specific zip codes where you aim to expand your reach. Then, Customer Lobby tracks your history with each customer. We use this information to send out promotions and reminders that are personalized to them. Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. Build better relationships and connect customers with your brand by reaching the right customers at the right time with the right message.



## CustomerLobby Pros & Cons
**What users like:**

- Users value the **centralized management** of CustomerLobby, simplifying CRM integration and enhancing data analysis and visualization. (1 reviews)
- Users value the **easy integrations** with CRM tools, simplifying analysis and visualization of data. (1 reviews)

## CustomerLobby Reviews
  ### 1. Good for reviews and mailings for business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tricia B. | Sales Manager, Consumer Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2024

**What do you like best about CustomerLobby?**

Been with them for years, they integrate with Service Titan, which we use and that's the company who connected us.  For extra review touches for customers and mailings for marketing they are good.  We love the fact that they are integrated with Service Titan.

**What do you dislike about CustomerLobby?**

Wish they would advance a bit more with some of the restrictions or groups we want to exclude in mailings.  And further fix that area

**What problems is CustomerLobby solving and how is that benefiting you?**

Customer Lobby helps with additional outreach to customers with post card marketing along with extra review touches.

  ### 2. Great software for small bussiness

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amy G. | CSR, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about CustomerLobby?**

Software for local businesses to get more repeat customers.  Love the way it reaches people

**What do you dislike about CustomerLobby?**

I can't think of much we didn't like.  Maybe could use more branding to get the service out

**What problems is CustomerLobby solving and how is that benefiting you?**

Getting to reach new customers


## CustomerLobby Discussions
  - [What is CustomerLobby used for?](https://www.g2.com/discussions/what-is-customerlobby-used-for)

- [View CustomerLobby pricing details and edition comparison](https://www.g2.com/products/customerlobby/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A49%3A30+-0500&secure%5Bsession_id%5D=4088a6d9-a92e-417b-81ce-4c5ab38cfd1b&secure%5Btoken%5D=e66aa58e47d82ceef5e723b14e352ddb6311a18613d631e2169ad341141af368&format=llm_user)

## CustomerLobby Features
**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

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