Cunnekt Reviews & Product Details

Cunnekt is a cloud-based SaaS platform that enables businesses to manage customer communication on WhatsApp using the official WhatsApp Business API. It brings together marketing, sales, and support workflows in a single, easy-to-use interface designed for teams that rely on messaging to engage their audience. At its core, Cunnekt functions as a WhatsApp CRM—allowing businesses to manage incoming chats, assign conversations to team members, and organize interactions using labels and reminders. It supports real-time multi-agent handling, so customer queries are addressed promptly and efficiently. Teams can also build workflows for automated replies using a no-code chatbot builder, helping reduce manual effort and ensuring availability beyond working hours. The platform includes tools to create and schedule WhatsApp campaigns using approved message templates. Campaigns can be sent to segmented user lists, and businesses can track delivery rates, read receipts, and overall engagement through integrated analytics. Cunnekt supports lead tracking and contact management, making it easier to manage customer journeys. It also provides template creation and submission features, fully aligned with WhatsApp’s compliance and approval policies. Designed to integrate with existing systems via API, Cunnekt helps centralize communication and reduce silos across teams. Whether you're sending notifications, nurturing leads, or offering customer support, Cunnekt streamlines your communication on WhatsApp. It’s currently used by companies in education, e-commerce, healthcare, real estate, and other industries where WhatsApp is a key channel for reaching customers quickly and reliably.