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Criteria Pricing Overview

Free Trial

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

11 months

Average Discount

7%

Perceived Cost

$$$$$

Criteria Pricing Reviews

(2)
TD
Manager Talent Acquisition
Enterprise (> 1000 emp.)
"Psychometric assessments and video interview"
What do you like best about Criteria?

We use the Criteria products for bulk and non bulk recruitment. The technology is reliable, the team are very customer focused (responsive and willing to take on feedback) and the insights we gain from the products we use (psychometric testing and video interviews) support the process of making informed decisions around candidate suitability in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

Our largest recruitment programs have up to 5,000 candidates and whilst the technology is reliable, it is impossible to get through that volume without some candidates experiencing technical issues. The response times from the Criteria support team to these candidates can be mixed and I'd imagine this is dependent on what support they are providing to other customers at the time. Dislike is a stretch. More a piece of constructive feedback which I have shared with the team who I rate highly. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Hi Tim, thank you for your thoughtful and constructive review—we truly appreciate your feedback and your continued partnership.

We’re thrilled to hear that Criteria’s psychometric assessments and video interviewing tools are helping your team make informed, timely hiring decisions across both bulk and non-bulk recruitment. It’s great to know that the insights you gain from our platform are supporting your ability to assess candidate suitability with confidence. We also appreciate your kind words about our customer-focused team—responsiveness and collaboration are core to how we support our clients.

Regarding your note on support response times during high-volume campaigns, thank you for raising this. We understand how critical it is to maintain a seamless candidate experience, especially when managing programs with thousands of applicants. Your feedback has been shared with our team, and we’re actively working to improve scalability and responsiveness during peak periods. We’re committed to continuously enhancing our service and technology to meet the evolving needs of high-volume recruitment teams like yours.

Thanks again for your trust in Criteria!

Doruk T.
DT
Head of Recruitment
Small-Business (50 or fewer emp.)
"Greedy Customer Success Agents"
What do you like best about Criteria?

Compared to other platforms, we had more flexibility with our ATS integration. Also, the customer service was very nice and did their best to find a compromise when we were being onboarded. Review collected by and hosted on G2.com.

What do you dislike about Criteria?

We were customers for three years and had already agreed on the price for the extension for the 4th year. One month after this, someone reached out to us to tell us we've been using way too many assessments and they need to adjust the price they gave us to 4 times the initial amount.

This is quite unheard of of course, both the increase and doing it after already agreeing to an extension. Also, both on their website & previous communication with their representatives stated we should have unlimited assessment in our tier. Now they are saying we've been using too many? How?

I believe they were just trying to get more money from us. Their customer service is super nice and helpful when they are onboarding you, and once you're locked in, they just deal with you in bad faith. The product itself is good, but there are many alternatives in the market that wouldn't treat you this way, so that's where we're taking our business. Review collected by and hosted on G2.com.

Response from Criteria Corp of Criteria

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We appreciate your long-standing partnership over the past three years and are grateful that you’ve found value in our platform, particularly with our ATS integration and the support you received during onboarding. We want to acknowledge your frustration regarding the pricing adjustment and the timing of that communication.

One of our team members will be in touch with you directly, as we always strive to find an agreement for our uncapped testing that’s feasible for our customers. Our goal is always to build long-term, trust-based relationships with our customers, and we regret that this situation has impacted that trust. Thank you again for your candid feedback; it helps us improve.

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