We use the Criteria products for bulk and non bulk recruitment. The technology is reliable, the team are very customer focused (responsive and willing to take on feedback) and the insights we gain from the products we use (psychometric testing and video interviews) support the process of making informed decisions around candidate suitability in a timely manner. Review collected by and hosted on G2.com.
Our largest recruitment programs have up to 5,000 candidates and whilst the technology is reliable, it is impossible to get through that volume without some candidates experiencing technical issues. The response times from the Criteria support team to these candidates can be mixed and I'd imagine this is dependent on what support they are providing to other customers at the time. Dislike is a stretch. More a piece of constructive feedback which I have shared with the team who I rate highly. Review collected by and hosted on G2.com.
Hi Tim, thank you for your thoughtful and constructive review—we truly appreciate your feedback and your continued partnership.
We’re thrilled to hear that Criteria’s psychometric assessments and video interviewing tools are helping your team make informed, timely hiring decisions across both bulk and non-bulk recruitment. It’s great to know that the insights you gain from our platform are supporting your ability to assess candidate suitability with confidence. We also appreciate your kind words about our customer-focused team—responsiveness and collaboration are core to how we support our clients.
Regarding your note on support response times during high-volume campaigns, thank you for raising this. We understand how critical it is to maintain a seamless candidate experience, especially when managing programs with thousands of applicants. Your feedback has been shared with our team, and we’re actively working to improve scalability and responsiveness during peak periods. We’re committed to continuously enhancing our service and technology to meet the evolving needs of high-volume recruitment teams like yours.
Thanks again for your trust in Criteria!
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.






