# Crelate Reviews **Vendor:** Crelate **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.4/5.0 **Total Reviews:** 210 ## About Crelate Serving more than 25,000 professionals, Crelate is the AI-powered Living Platform™ for modern recruiting. Built for high-performing teams across executive search, direct placement, and in-house talent teams, Crelate combines a powerful ATS, robust Recruiting CRM, and intelligent sourcing in a single, flexible platform. With agentic AI, customizable workflows, and real-time insights, Crelate helps teams activate their proprietary data, reduce tool sprawl, and solve strategic recruiting challenges at scale. Since 2012, our mission has been to grow lasting prosperity for all by empowering entrepreneurship and employment. ## Crelate Pros & Cons **What users like:** - Users find Crelate **helpful for small teams** , effectively aiding recruiters in staying organized and on task. (2 reviews) - Users find Crelate to be great for **business growth** in small teams, effectively helping recruiters stay organized. (1 reviews) - Users appreciate the **customizability** of Crelate, enabling tailored solutions like uploaded question forms and direct LinkedIn integration. (1 reviews) - Users value the **efficiency** of Crelate, allowing small teams to stay organized and focused on tasks. (1 reviews) - Users find Crelate to be **smart and intuitive** , appreciating its extensive functionality for their needs. (1 reviews) - Users value the **smart and intuitive functionality** of Crelate, appreciating its extensive capabilities for their needs. (1 reviews) - Users appreciate the **smart and intuitive functionality** of Crelate, enhancing their HR management experience significantly. (1 reviews) - Users find Crelate to be **intuitive** , making transitions and integrations smooth and user-friendly. (1 reviews) - Inuitive (1 reviews) - Recruitment Tools (1 reviews) **What users dislike:** - Users highlight **cost issues** , noting unexpected charges for basic functionality and insufficient support for development needs. (1 reviews) - Users report **email functionality issues** , experiencing slow performance and significant workflow gaps in Crelate. (1 reviews) - Users find Crelate to be **too expensive** , making it difficult to justify for freelance work. (1 reviews) - Users express concerns about **performance issues** , including slow searches and inadequate basic functionality in Crelate. (1 reviews) - Users experience **ineffective search** with slow performance and missing basic functionality, impacting overall workflow and satisfaction. (1 reviews) - Lacking Features (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Missing Features (1 reviews) - Performance Lag (1 reviews) ## Crelate Reviews ### 1. Good Ideas, lacks basic browser functionality with obvious flaws out of the box. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Crelate?** Great for small teams that don't require complex workflows. Helps recruiters stay on task. Unfortunately, we are a large and complex team, so we are likely not the right customer for them. The product has significant potential, but has a long way to go. I anticipate my review will be more positive in the future. **What do you dislike about Crelate?** Slow search, poor performance, and a lack of full development on basic functionality. We were sold on a flexible system with excellent capabilities, but upon closer inspection, significant gaps in the workflow are apparent, and it's broken, to put it politely. The people are friendly, but it appears that there is a shortage of staff to handle tasks efficiently. Additionally, they tend to shift the cost of development for features that ought to function properly onto the users. **What problems is Crelate solving and how is that benefiting you?** Structured workflow that helps keep sales and recruitment on track. ### 2. Love the layout and the ease of the product **Rating:** 4.0/5.0 stars **Reviewed by:** Hilary T. | President , Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Crelate?** The product itself is great, smart, intuitive, lots of functionality. You do pay for every add on, including training so be prepared for that. **What do you dislike about Crelate?** They do not value the customers or the idea of customer service. The onboarding is basically recorded sessions, the ones that are live move so fast that is hard to follow and they justify it by saying you can watch the recordings or the articles. If you need help with anything, it can take up to 48 hours for a response. They use a bot system that is not good. I ended up paying $1600 to get the additional training so I could get my questions answered. I think they are running so lean that they give you the bare minimum for customer service so you are forced into purchasing their very expensive plans for service. They do not have a customer-first approach AT ALL. Pretty shocking in today's day, especially for a premiere product. Recruiter FLow, PC Recruiter, and Jazz HR are a few that really value the customer. Nick at JAzzHR is a gem. It seems like Crelate just put all its resources into the product and figured that once you were on the hook, it wouldn't matter because it would be too difficult to leave and start over, which is the case. It's such a shame. I wish there was a product like Crelate that valued customer service as much as the product. **What problems is Crelate solving and how is that benefiting you?** a central database for us all to use and keep the candidate and client records. **Official Response from Kole Riggs:** > Hello Hillary, We are truly sorry to hear of the issues that you are having with your customer service experience with Crelate.  We do appreciate that you consider us a Premium Product and believe as you do that Customer Support should match the high level of the product. We're glad you've since had conversations with our CEO, Head of Customer Success, and several recurring calls with our Head of Customer Support. We are always open to connecting further. While we offer several avenues of implementation and training to accommodate the array of needs from our diverse customer base, we are always open to hearing feedback on how those might be enhanced. We appreciate the opportunity to review our communication portals with customers, as we hold those relationships in the highest regard. Please don’t hesitate to contact your Customer Success contacts. Best, Crelate ### 3. Crelate is a must for a Recruiting ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle N. | President and Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Crelate?** I liked that it was customizable, that you could upload question forms and save the candidate answers, that you were able to upload directly from Linkedin **What do you dislike about Crelate?** It was too expensive for me to use in my freelance work **What problems is Crelate solving and how is that benefiting you?** I was able to easily track which stage candidates where in for each job and move them through the pipeline in multiple opportunities ### 4. Fairly simple interface for keeping metrics in front of for your recruiting **Rating:** 3.5/5.0 stars **Reviewed by:** Geneva T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Crelate?** I enjoyed how easy it was to transition from our previous database to Crelate and how it helpful the team was when doing so. I also find it easy to integrate job postings into our website and getting postings out to other sites at no additional costs. I like that it tracks time to fill and throughout various stages of the recruiting process, it's customer facing portal that can be used when you have a large number of roles and if your client company wants real time data. **What do you dislike about Crelate?** Some of the search tools for information could be improved and there are some other features that should be available in helping with posting positions on social media requires some html support that Crelate does not provide. Also with bulk mailing and tracking using links would be helpful- again with embedded html would also be great. **What problems is Crelate solving and how is that benefiting you?** Simple to use pipelining of candidates is very helpful and this helps us track who we're dealing with and why we are passing through. ### 5. Best ATS on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Bill J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Crelate?** Most intuitive SAS I have used. Easy to get started. Easy to become proficient. Flexible and adaptable to our workflow. **What do you dislike about Crelate?** As the company has grown the number of glitches and time it takes to get something done through Customer Support has grown. Not unexpectedly but still noticeable. **What problems is Crelate solving and how is that benefiting you?** Database management. Workflow management. Candidate communications. Reporting ### 6. Crelate Gets It **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Crelate?** Crelate understands it's about using Data and communicating with clients. the software is designed to allow you to easily capture data from wherever your exposed to it - online, on phone, on email, etc. It serves as your project manager allowing you to do the business of recruiting **What do you dislike about Crelate?** reporting could be better. The admin and personal preference sections should be combined. **What problems is Crelate solving and how is that benefiting you?** Its my project managers and it easily allows me to capture date. Automates as many tasks as possible, including online communication ### 7. Great at Keeping You on Track! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal B. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Crelate?** I like that it keeps track of everything I am doing so I do not risk forgetting, losing or falling behind in the recruiting process! **What do you dislike about Crelate?** I dislike the amount of time it takes for support to respond. **What problems is Crelate solving and how is that benefiting you?** Crelate is streamlining the recruitment process by putting every tool I need as a recruiter into one unique program. ### 8. Easy and robust **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Crelate?** It's perfect for the type of 3rd party recruiting my team is doing. Customizable and easy to use. We use it daily to capture all activity and it integrates well with LinkedIn and our other sales tools. **What do you dislike about Crelate?** The mobile app isn't quite up to speed yet, but it's early days. **What problems is Crelate solving and how is that benefiting you?** It makes our metrics easy to track and log. Also makes it easy to move candidates through a process and keep things organized. ### 9. Crelate is a monster **Rating:** 3.0/5.0 stars **Reviewed by:** Katelyn S. | Sales and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Crelate?** It brings multiple applicant tracking systems all together into one place. You can add other systems to Crelate, like Ring Central, to make calling and texting candidates easier. Crelate alerts you when there could be a duplicate candidate. **What do you dislike about Crelate?** I wish it had a sound alert option when a candidate texts back. You must be in Crelate to see when you get a new text. The only alert sound it makes is when the Crelate Team answers one of your questions. They are working on this improvement. Crelate has too many options. So it can be difficult to use. **Recommendations to others considering Crelate:** Give it a chance and play around with it. Use their help desk. **What problems is Crelate solving and how is that benefiting you?** We can clean up duplicate candidates and keep identical candidates from applying much easier than ANY other ATS I have ever used! Now if Crelate could recognize the changes you made in the past and not interupt you to make the changes again. That would be great. Some things are time consuming when merging applicant records. Crelate is smart and should be able to merge the records. ### 10. Early Adopter **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch M. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Crelate?** Laid out well, ease of navigation, ever expanding integrations to use. **What do you dislike about Crelate?** Tag creation and the tagging process for candidates. **What problems is Crelate solving and how is that benefiting you?** A scaleable, always up, easy to navigate ATS to allow for a great candidate expereince. ## Crelate Discussions - [is there a way to integrate and create email templates?](https://www.g2.com/discussions/14317-is-there-a-way-to-integrate-and-create-email-templates) - 2 comments, 1 upvote - [View Crelate pricing details and edition comparison](https://www.g2.com/products/crelate/reviews/crelate-review-868166?section=pricing&secure%5Bexpires_at%5D=2026-05-24+06%3A10%3A09+-0500&secure%5Bsession_id%5D=0357b843-70e0-4cb0-90d0-123d92b6e94f&secure%5Btoken%5D=284c3b51c7e802a078a7cd9357ecc0d998a8975e408b0ea396eac243e299c3f2&format=llm_user) ## Crelate Features **Basics** - Reporting - Interoperability - Performance **Candidate Management** - Automation - Filtering - Automated Matching - Resume Management - Client Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Communication** - Candidate Portal - Job Posts - Email Integration **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Workflow Building **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Onboarding** - Onboarding - Assessments **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Analytics** - Pipeline Dashboards - Analytics Reports **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Crelate Alternatives - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) - 4.7/5.0 (1,415 reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 4.2/5.0 (1,175 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) - 4.4/5.0 (1,780 reviews)