Crelate Reviews & Product Details

The best thing about Crelate is its User Experience. The dashboard is easy to use and easy on the eyes. We work in Crelate all day long, and the side tabs let me get multiple tasks done simultaneously. Review collected by and hosted on G2.com.

I very much dislike that company records do not show all the email correspondence in one timeline. You have to click on each contact individually to check to see if a teammate reached out. Every other software I've used in my recruiting career has this view and it's essential to sales and marketing which is HALF of what we do all day. Review collected by and hosted on G2.com.

The most helpful on Crelate for our recruiters is that they can do everything related to the job they working on through the platform. They can send emails, check each candidate stage, review notes, and more. Review collected by and hosted on G2.com.

To be honest, in almost 3 years of using Crelate, we did not have any experience with something that we dislike. I would to give a shoutout to the support team, they are amazing, fast, and super helpful! Review collected by and hosted on G2.com.

I like being able to send emails through Crelate and track the responses. I also like being able to text through Crelate. Crelate also does a great job with tracking - i love how I'm able to track everything very neatly Review collected by and hosted on G2.com.

I dislike the fact that I am unable to reply back through Crelate. If I need to reply to an email, I have to go to my email directly. Also, the job distribution list we think needs to be formatted better so that we are able to see the jobs assigned specifically to us vs to all. Also, adding more priorities would be helpful. Right now there are only 3-4 priorities. We think there could be more Review collected by and hosted on G2.com.

I like being able to navigate from candidate to candidate and how the process of tracking unique candidates works. I like the reports section too. Review collected by and hosted on G2.com.

I dislike that even though you can text on Crelate, you can't connect your own number to it. Instead, candidates have to call the Crelate number first, only to find out that they have to call a different number to reach the recruiter. The odds of some candidates completing those extra steps to contact someone are slim to none. It's very annoying also to use two numbers for texting; our work numbers, which are our main form of communication, and then additionally the Crelate number, which doesn't do much for us besides log the texts. That's the only benefit of it. You should try and find a way to link other work numbers to Crelate; I'm sure we're not the only company that doesn't enjoy it. Review collected by and hosted on G2.com.

Crelate's flexibility in terms of displaying information is, overall, excellent compared to previous systems that we have used. The parsing tool is effective, and the concepts of workflows and activities to drive orders forward and generate activity for reporting, while tricky to fully understand, is effective. I LOVE the user interface and the ability to drag and move multiple candidates at once. Tags are very powerful, and the searching tool is excellent. We've also found that our implementer and customer service have been very responsive to questions and concerns. Review collected by and hosted on G2.com.

No system can do everything equally well. A few areas that we've found limiting include:

-The inability to easily share a note from Crelate with colleagues. There is a neat "mentions" feature, but it does not work for users, only for contacts in the system.

-Some elements are still clearly "in progress" - i.e., there are some quirks within various integrations that have led to us needing to find slightly awkward work arounds

-It does not allow for making required fields in contact/opportunity/company records when entering. There are a few required by the system, but you can't add additional ones. Review collected by and hosted on G2.com.

I very much appreciate the interface and the ease of using it. Creating new candidate or contact profiles from a resume or their LinkedIn page is fast and efficient. Review collected by and hosted on G2.com.

I dislike the default settings (such as having to select "customer" when adding firms or companies to a dashboard for a candidate employment search or a new search automatically defaulting to my business partner). I REALLY dislike the fact that every time I ask for help with something, I receive a lengthy article about how to accomplish such a task and never an offer of assistance from an actual person. I have been unable to configure my default dashboard for active searches - I would email to ask for help with this but I don't have time to read a 5-page article on how to accomplish this. Review collected by and hosted on G2.com.

Crelate strives to continuously improve their product. They encourage users to recommend improvements and consistently act on the most popular requests. Review collected by and hosted on G2.com.

Of course, no ATS is perfect and there is room for improvement in some areas that are important to us but, overall, there is nothing Crelate can't do if you are willing to adapt. Review collected by and hosted on G2.com.

I love the workflow and user-friendliness of the software. I also love that when I have a question, it is very easy to reach out to someone. Tech support has been terrific. Review collected by and hosted on G2.com.

There isn't anything I dislike. There are some features I don't have a need for, so I purchase one of their lower-tiers of software. For what I use it for, it is perfect and the right price. Review collected by and hosted on G2.com.

Customer service has been amazing, making specialized videos to walk me through the tool. Most responses are within 24 hours and have allowed me to accomplish the tasks I was trying to figure out on my own. I also like the automation for importing jobs, candidates, etc. Field customization is really good as well. Review collected by and hosted on G2.com.

Not much to dislike here with Crelate. I would like to see a more robust Client Portal and have written some feature requests in hopes that they add them in the future. Review collected by and hosted on G2.com.

The ease of creating a new search and publishing onto our client portal. Review collected by and hosted on G2.com.

The only issue I've encountered regularly is the struggle to save the default application form to each new job. I don't know why this is an issue. My work around is to use safari instead of Chrome when this issue arises. Review collected by and hosted on G2.com.