Conveyor Reviews & Product Details

Let me begin by stating that I have over 15+ years of SaaS sales experience and I've been a part of many companies that have sales cycles that range anywhere from 3-18 months. With those longer sales cycles almost each time comes a requirement from a large enterprise prospect to undergo InfoSec + Cyber Security Questionnaires as part of the sales process. Having Conveyor in our organizations tech stack trememendously shaves off hours of having to search through different data sources and reaching out to different colleagues across numerous departments in my organization to get the answers to very technical information relating to data security and storage. Through Conveyor, I can now block off an hour or two and ensure that I can complete the prospects' detailed Data Security requirements in record time. No more having to stay up late into the evening, slacking different colleagues and waiting on answers for hours or days at a time. With Conveyor I have a single source of truth for almost all the information our prospects require to progress a deal forward. The tool has a clean and easy to use UI and we're constantly enriching our Conveyor database with new information as it becomes available. Any business that sells to Enterprise clients would be foolish to not have their sales teams using Conveyor to move deals forward in a flash.

Additionally, Conveyor's trust center is great too. Being able to simply share a link to our organization's trust center allows prospects to view and sign our NDA in order to gain access to a centralized source for all Vendor Security related information as well (ie. SOC 2 reports and ISO certifications. It streamlines a process that was very manual before we implemented Conveyor across our organization.

Overall, Conveyor has created a great platform to not only allow companies to share important vendor security information but do it in a truly simplified and easy to use way. Review collected by and hosted on G2.com.

I don't think there is much to dislike other than when you first begin using the tool it takes time for your team to add all relevant information into the database. However, this is an ongoing process and once the core information relating to your company's data security and storage policies is loaded into the tool then your team's can begin benefitting from the tool.

I've also had a few instances of questionnaire responses taking a little longer to load than usual but we're talking a few extra seconds here and it's nothing that makes me not want to continue using a tool that truly saves me many hours.

Keep up the great work Conveyor! Review collected by and hosted on G2.com.

It's super easy to use and the AI functionality is great to automate the more standard questions. Review collected by and hosted on G2.com.

Sometimes the AI Answer tool takes a while to generate the answer. Review collected by and hosted on G2.com.

Easy to use, secure, never gave any problems when giving links to clients. Review collected by and hosted on G2.com.

Layout could be cleaner, memorize emails for ease of use Review collected by and hosted on G2.com.

Superb software, easy to use, very helpful in the day to day use an AI is amazing! Review collected by and hosted on G2.com.

Nothing super bit of software, no complaints continue your good work. Review collected by and hosted on G2.com.

We have loved having the Trust Center to refer our customers to, along with the ability to complete questionnaires quickly and easily. Review collected by and hosted on G2.com.

Sometimes the AI is slow or completely freezes up and we have to come back to it later in the day. That can be frustrating with urgent or high priority questionnaires. Review collected by and hosted on G2.com.

Conveyor has almost compeletely taken the hassle out of responsing to security questionnaires. The eliminator tool just gets better over time as you build out your knowledge base, upload docuemntation, and connect sources of truth. The trust portal has also become invaluable, as it is a one stop shop for managing all your frequently requested compliance documentation. The built in watermarking and NDA's certainly streamline the process. We now even have it integrated with our Salesforce instance, making it super simple for our sales teams to get our customers the security and compliance documentation they need. Very happy with this tool. Review collected by and hosted on G2.com.

Conveyor is a relativey new product, so there are some features that are clearly still a work in progress, such as the web extension for web portal based questionnaires. That being said, Conveyor is constantly releasing new features and our rep keeps us up to date on them. I would also like to see some expansion of it's API capabilities, specifically, the ability to make POST requests to update documents in our trust portal. Review collected by and hosted on G2.com.

Super intuitive UI - easy to use without training.

Thorough, generally accurate AI-generated responses decreases work time substantially. Review collected by and hosted on G2.com.

Conveyor AI will sometimes generate responses which are incorrect or not based on previous answers. It is mostly good at knowing when the library lacks the necessary input data to respond but there are exceptions. Review collected by and hosted on G2.com.

Our Customer Success Lead, Sarah, has been awesome. She has hopped on multiple calls to show us various features, responds to emails quickly, and has submitted feature requests where we would like to see improvements.

The Trust Center/portal has already improved our interactions with customers significantly. Being able to sync this with our Salesforce instance for enhanced automations and data collection is another big plus. Having information and approvals through Slack is also highly convenient. Continuous improvements and added functionality for building out our knowledge base is also nice. Conveyor was the most feature rich product we looked at when reviewing vendors for a Trust Center.

Setting up our Trust Center was relatively easy and being able to customize for product lines was a critical requirement for which vendor we chose.

I also appreciate the viewable roadmap for product improvements or requests. Review collected by and hosted on G2.com.

While the Portal and Questionnaire process (using AI) have some great functionality, there is room for improvement. Some improvements we would like to see include additional Slack integration functionality, more customization (and repositioning) of information on the Trust Center page, additional linking to customer resources both for the questionnaire and portal processes, and more customization around workflows for the questionnaire process.

Some of these improvements are already on the roadmap. It will be interesting to see how our feature requests are handled, prioritized, and communicated. Review collected by and hosted on G2.com.

Conveyor customer success and support has been amazing to address any bug fixes, accomodate feature requests, etc. The syle of trust portal is more appealing compared to competitors. Conveyor integrates with our CRM to reduce manual approvals by internal stakeholders. The solution is very easy to implement. Review collected by and hosted on G2.com.

There are certain features that are only available as a feature toggle by Conveyor customer success, and you will need to inquire about to learn they exist. Review collected by and hosted on G2.com.

It's very easy for our customers and prospects to sign up and get access to our security forms. The knowledge base I use as a repository to help me fill out questions from our customers. Review collected by and hosted on G2.com.

The auto suggestions for word matches when you search the KB isn't always helpful Review collected by and hosted on G2.com.