--- title: ConnectWise Automate Reviews meta_title: 'ConnectWise Automate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how ConnectWise Automate works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 140 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ConnectWise Automate Reviews **Vendor:** ConnectWise **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.1/5.0 **Total Reviews:** 140 ## About ConnectWise Automate ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323. ## ConnectWise Automate Pros & Cons **What users like:** - Users value ConnectWise Automate for its **customizability and comprehensive features** , enhancing the remote management experience. (3 reviews) - Users value the **convenient all-in-one solution** for asset management and inventory control in ConnectWise Automate. (2 reviews) - Users value the **customization capabilities** of ConnectWise Automate, enhancing their management of numerous devices efficiently. (2 reviews) - Users appreciate the **alert system** that keeps them informed about ticket SLAs and updates effectively. (1 reviews) - Users value the **excellent customer support** of ConnectWise Automate, finding it easy to implement and useful daily. (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Users appreciate the **monitoring capabilities** of ConnectWise Automate, keeping track of tickets and client site issues effectively. (1 reviews) - Remote Control (1 reviews) **What users dislike:** - Users find that **initial setup takes too long** , and the product lacks ease of use and proper monitoring. (2 reviews) - Users face a **dated UI and usability challenges** with ConnectWise Automate, impacting their overall experience and efficiency. (2 reviews) - Users report that the **reinstallation of agents can be slow** , leading to frustration during setup and maintenance. (1 reviews) - Users experience **intermittent connection issues** and occasional downtime, negatively impacting their overall productivity. (1 reviews) - Users report **significant bugs** in ConnectWise Automate, including issues with breaking updates and device property absorption. (1 reviews) - Inaccurate Information (1 reviews) - Inadequate Updates (1 reviews) - Login Issues (1 reviews) - Software Bugs (1 reviews) ## ConnectWise Automate Reviews ### 1. Big Gap Between App and Browser Capabilities, Plus Confusing Naming Changes **Rating:** 1.5/5.0 stars **Reviewed by:** Matt K. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ConnectWise Automate?** Simple integrated login / SSO. Platform/OS interoperability. **What do you dislike about ConnectWise Automate?** There is a large disparity between capabilities in the installed application and browser-based capabilities. Naming conventions and changes to naming conventions are often difficult. Interfaces are generally 'clunky' feeling. Script deployment is buried and ambiguous. **What problems is ConnectWise Automate solving and how is that benefiting you?** It allowed us to bridge the gap to exit relationships with other platforms. It allowed dispersion of agent installations between platforms to mitigate single-source security risks. ### 2. Comprehensive but Complex Remote Monitoring and Management **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2022 **What do you like best about ConnectWise Automate?** The product includes functionality to automate patching and remote computer management functions. Its built-in dashboards provide information about computers' status. As a managed service provider, Automate makes it easy to manage computers in multiple environments concurrently. **What do you dislike about ConnectWise Automate?** We found the implementation complex, requiring technicians to complete a battery of courses during onboarding and involving significant time with an implementation specialist. The learning curve has been challenging, and six months after implementation, we're still not realizing the time savings that the system is designed to facilitate. **Recommendations to others considering ConnectWise Automate:** Automate is designed to perform a variety of functions on remote endpoints. Note that you will want to dedicate staff to designing, configuring, and maintaining the system. Consider reporting and automation requirements. Unlike some RMM's, Automate does not maintain its own patch database; it relies upon Windows update (but does patch third-party software). To that, patch reports are based upon successful installations and not a comprehensive list of missing patches. Report design is involved, and there are limited fields upon which you can query the database without building advanced custom reports. **What problems is ConnectWise Automate solving and how is that benefiting you?** We switched to Automate to replace an on-premise remote monitoring and management system, subject to frequent reliability issues. By moving to ConnectWise's SaaS environment, we have eliminated the need to maintain our on-premise system and have realized reliability gains in terms of service availability. ### 3. Clunky but works **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2019 **What do you like best about ConnectWise Automate?** Always has up to date info on PCs. Also has mac and linux support. Integration with connectwise control is great. **What do you dislike about ConnectWise Automate?** Interface is overwhelming. Newer interface has tiles that are imo a failed attempt at a windows 10 style interface. Seems like a piecemeal app that has several developers wanting to do their own thing. **What problems is ConnectWise Automate solving and how is that benefiting you?** Remote access and scheduled scripting. ## ConnectWise Automate Discussions - [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) - 1 comment, 1 upvote - [View ConnectWise Automate pricing details and edition comparison](https://www.g2.com/products/connectwise-automate/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A33%3A10+-0500&secure%5Bsession_id%5D=06cd048a-fe7f-4939-98a6-254b6ae01b4f&secure%5Btoken%5D=6b0e82bf04712b35a4ebc7b317488aa75fa7159b120f8c42df3c1b68968b9e93&format=llm_user) ## ConnectWise Automate Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Liongard](https://www.g2.com/products/liongard/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) ## ConnectWise Automate Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting ## Top ConnectWise Automate Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,227 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (791 reviews)