# ConnectWise Automate vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with many praising its **ease of use** and intuitive interface. Users appreciate the ability to quickly install the software on client endpoints and run scripts without needing to log in, making daily operations smoother.
- **According to verified reviews** , ConnectWise Automate is recognized for its comprehensive asset management capabilities. Users highlight that it consolidates essential functions like inventory control and user management in one place, which is particularly beneficial for managing large numbers of devices.
- **Users say** that NinjaOne's frequent updates and feature enhancements keep the platform relevant and user-friendly. Reviewers enjoy the wide feature set and the ability to generate detailed usage reports, which simplifies project meetings and client check-ins.
- **Reviewers mention** that while ConnectWise Automate offers robust customization options, some users face challenges with its setup and configuration. This can lead to a steeper learning curve compared to NinjaOne, which is often described as straightforward and quick to implement.
- **G2 reviewers highlight** the quality of support provided by NinjaOne, with many noting that the support team is responsive and helpful. In contrast, while ConnectWise Automate has a solid support system, some users feel it could be more proactive in addressing issues.
- **According to recent feedback** , NinjaOne's performance in remote monitoring and management is highly rated, with users appreciating its fast connection speeds and reliability. ConnectWise Automate also performs well in this area, but users have noted that it may not be as seamless as NinjaOne in everyday use.



| | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 139 | 4,285 | 
| **Largest Market Segment** | Small-Business (64.6% of reviews) | Mid-Market (49.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise Automate

Pros:
- Features (3 reviews)
- Asset Management (2 reviews)

Cons:
- Needs Improvement (2 reviews)
- UX Improvement (2 reviews)

### NinjaOne

Pros:
- Ease of Use (1558 reviews)
- Features (980 reviews)

Cons:
- Missing Features (792 reviews)
- Limited Features (450 reviews)

---
## Ratings Comparison
| Rating | ConnectWise Automate | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.5 (110 reviews) | 9.0 (4073 reviews) | 
  | **Ease of Use** | 7.4 (112 reviews) | 9.1 (4115 reviews) | 
  | **Ease of Setup** | 6.6 (73 reviews) | 9.1 (3866 reviews) | 
  | **Ease of Admin** | 7.1 (65 reviews) | 9.1 (3083 reviews) | 
  | **Quality of Support** | 7.6 (105 reviews) | 9.1 (3905 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.4 (3016 reviews) | 
  | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.7 (3945 reviews) | 

---
## Pricing

### ConnectWise Automate

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 842 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Change Management** | Not enough data | 8.2 (675 reviews) | 
| **Asset Management** | Not enough data | 8.8 (722 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (720 reviews) | 

#### Service Desk

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Help Desk** | Not enough data | 8.1 (715 reviews) | 
| **Incident Reports** | Not enough data | 7.9 (667 reviews) | 
| **Process Workflow** | Not enough data | 7.7 (642 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (637 reviews) | 
| **Administration Console** | Not enough data | 9.0 (641 reviews) | 
| **Access Management** | Not enough data | 8.7 (614 reviews) | 
| **Asset Management** | Not enough data | 8.8 (615 reviews) | 
| **Policy Dictation** | Not enough data | 8.4 (590 reviews) | 

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticketing System** | Not enough data | 7.6 (639 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (625 reviews) | 
| **Alerting** | Not enough data | 8.9 (669 reviews) | 
| **Automation** | Not enough data | 9.0 (685 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (177 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (173 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (171 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (170 reviews) | 
| **Decision Making** | Not enough data | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 414 |

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (367 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (329 reviews) | 
| **Repository Models** | Not enough data | 8.3 (288 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (305 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (303 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (345 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (365 reviews) | 

#### Compliance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (302 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (285 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 446 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (92 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (348 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (388 reviews) | 
| **Versioning** | Not enough data | 8.5 (354 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (356 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (330 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (333 reviews) | 
| **Security Standards** | Not enough data | 8.8 (339 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (336 reviews) | 

#### Agentic AI - Online Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | 9.3/10 | 32 |
| **NinjaOne** | 8.1/10 | 2796 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.4 (2514 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (678 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (469 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.4 (2440 reviews) ✓ Verified | 
| **Asset Tracking** | 9.1 (23 reviews) | 8.5 (1939 reviews) | 
| **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.7 (2133 reviews) ✓ Verified | 
| **Patch Management** | 8.8 (23 reviews) ✓ Verified | 9.1 (2452 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (530 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (507 reviews) | 

#### Service Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.2 (2336 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (471 reviews) | 
| **Ticketing** | Not enough data | 7.6 (572 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (525 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 505 |

#### Scope

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (427 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (454 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (448 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (408 reviews) | 
| **Remote Wiping** | Not enough data | 7.4 (389 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (431 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (431 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (414 reviews) | 
| **Usage Information** | Not enough data | 8.7 (413 reviews) | 
| **Data Separation** | Not enough data | 7.8 (374 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 779 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (701 reviews) | 
| **Alerting** | Not enough data | 9.0 (735 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (617 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (615 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (572 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (586 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (539 reviews) | 

#### Analytics - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 613 |

#### Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (571 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (569 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (200 reviews) | 

#### Management Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (504 reviews) | 
| **Standardization** | Not enough data | 8.7 (515 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (489 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (99 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (97 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (96 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (95 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (95 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (94 reviews) | 
| **Decision Making** | Not enough data | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1306 |

#### Asset Inventory

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1191 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1168 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (294 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (241 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (224 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1159 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1072 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2011 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1731 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1612 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1420 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1736 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1533 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1595 reviews) | 

#### Maintenance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1749 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1334 reviews) | 

#### Communication 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1432 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1302 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1355 reviews) | 
| **Compliance** | Not enough data | 8.4 (1391 reviews) | 

#### Device Support

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1363 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1465 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1437 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1537 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 363 |

#### Functionality 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (334 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (296 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (298 reviews) | 
| **Online Restore** | Not enough data | 8.6 (322 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (321 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (308 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (309 reviews) | 

#### Agentic AI - PC Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 253 |

#### Management and Discovery - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (223 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (224 reviews) | 

#### Operations - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (225 reviews) | 
| **Automation** | Not enough data | 8.9 (239 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 141 |

#### Generative AI - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (129 reviews) | 
| **Oversees** | Not enough data | 8.2 (77 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (79 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (116 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 675 |

#### Platform - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (637 reviews) | 
| **Apple Support** | Not enough data | 8.2 (584 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (571 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (507 reviews) | 
| **Security** | Not enough data | 8.7 (520 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (142 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1007 |

#### Analysis

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (777 reviews) | 

#### Platform

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (722 reviews) | 
| **Remote Access** | Not enough data | 9.2 (917 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (699 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (790 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (746 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (810 reviews) | 
| **Patch Management** | Not enough data | 9.2 (922 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (690 reviews) | 
| **Service Management** | Not enough data | 8.8 (753 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (706 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)


**Unique to NinjaOne (15):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Small-Business** | 64.6% | 43.4% | 
| **Mid-Market** | 33.1% | 49.0% | 
| **Enterprise** | 2.3% | 7.6% | 

### By Industry

#### ConnectWise Automate

- **Information Technology and Services:** 63.8%
- **Computer & Network Security:** 7.7%
- **Computer Networking:** 3.8%
- **Computer Software:** 2.3%
- **Construction:** 2.3%
- **Hospital & Health Care:** 2.3%
- **Accounting:** 1.5%
- **Consumer Goods:** 1.5%
- **Food & Beverages:** 1.5%
- **Hospitality:** 1.5%
- **Other:** 11.5%

#### NinjaOne

- **Information Technology and Services:** 27.0%
- **Computer & Network Security:** 13.4%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to ConnectWise Automate

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1109 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (750 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (548 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (347 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (498 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (122 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (457 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3872 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1013 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1109 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3872 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (548 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (457 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (122 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1013 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (132 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (229 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1324 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1327 reviews)

---
## Top Discussions

### ConnectWise Automate

- Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote
  > **Top comment:** "Use a variable and power shell script."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-ninjaone)