Compare ConnectWise Automate and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (65.4% of reviews)
Mid-Market (49.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(136)4.1 out of 5
Market Segments
Small-Business (65.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateNinjaOne
Star Rating
(3,701)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user experience, with many praising its ease of use and intuitive interface. Users appreciate the ability to quickly install the software on client endpoints and run scripts without needing to log in, making daily operations smoother.
- According to verified reviews, ConnectWise Automate is recognized for its comprehensive asset management capabilities. Users highlight that it consolidates essential functions like inventory control and user management in one place, which is particularly beneficial for managing large numbers of devices.
- Users say that NinjaOne's frequent updates and feature enhancements keep the platform relevant and user-friendly. Reviewers enjoy the wide feature set and the ability to generate detailed usage reports, which simplifies project meetings and client check-ins.
- Reviewers mention that while ConnectWise Automate offers robust customization options, some users face challenges with its setup and configuration. This can lead to a steeper learning curve compared to NinjaOne, which is often described as straightforward and quick to implement.
- G2 reviewers highlight the quality of support provided by NinjaOne, with many noting that the support team is responsive and helpful. In contrast, while ConnectWise Automate has a solid support system, some users feel it could be more proactive in addressing issues.
- According to recent feedback, NinjaOne's performance in remote monitoring and management is highly rated, with users appreciating its fast connection speeds and reliability. ConnectWise Automate also performs well in this area, but users have noted that it may not be as seamless as NinjaOne in everyday use.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise Automate
No trial information availableNinjaOne
Free Trial is available
Ratings
Meets Requirements
8.5
107
9.0
3,513
Ease of Use
7.3
109
9.1
3,550
Ease of Setup
6.5
70
9.1
3,329
Ease of Admin
7.1
65
9.1
3,055
Quality of Support
7.5
102
9.1
3,372
Has the product been a good partner in doing business?
7.8
66
9.4
2,988
Product Direction (% positive)
6.9
106
9.7
3,471
Features by Category
Administration
Not enough data
8.2
657
Not enough data
8.7
690
Not enough data
8.2
689
Service Desk
Not enough data
8.1
684
Not enough data
7.9
655
Not enough data
7.7
634
Management
Not enough data
8.3
622
Not enough data
9.0
628
Not enough data
8.7
604
Not enough data
8.8
607
Not enough data
8.4
585
Functionality
Not enough data
7.6
620
Not enough data
8.5
613
Not enough data
8.9
644
Not enough data
8.9
660
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Inventory Management - Remote Monitoring & Management (RMM)
9.5
23
|
Verified
9.3
2164
|
Verified
Not enough data
8.7
564
Not enough data
8.1
449
Monitoring and Management
9.4
23
|
Verified
9.3
2141
|
Verified
9.0
22
8.4
1868
8.9
19
|
Verified
8.7
1984
|
Verified
9.0
21
|
Verified
9.0
2168
|
Verified
Not enough data
8.3
475
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
468
Service Management
9.8
22
|
Verified
9.2
2073
|
Verified
Not enough data
8.1
452
Not enough data
7.3
483
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
479
Not enough data
7.0
462
Not enough data
7.2
464
Not enough data
6.9
453
Not enough data
6.8
453
Not enough data
6.9
454
Not enough data
7.0
450
Scope
Not enough data
8.7
413
Not enough data
8.8
428
Security
Not enough data
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Management
Not enough data
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Functionality
Not enough data
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Monitoring - Network Monitoring
Not enough data
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Management
Not enough data
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Analytics - Network Monitoring
Not enough data
7.0
238
Not enough data
6.9
236
Security - Network Monitoring
Not enough data
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Network Performance - Network Monitoring
Not enough data
6.9
239
Not enough data
7.4
243
AI Automation - Network Monitoring
Not enough data
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Agentic AI - Network Monitoring
Not enough data
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
Not enough data
9.0
1152
Not enough data
8.8
1138
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
Not enough data
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Administration
Not enough data
9.2
1628
Not enough data
8.7
1553
Not enough data
7.8
1416
Not enough data
9.2
1633
Not enough data
8.9
1497
Not enough data
8.8
1546
Maintenance
Not enough data
9.2
1619
Not enough data
7.7
1326
Communication
Not enough data
7.9
1396
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1299
Security
Not enough data
8.3
1345
Not enough data
8.4
1377
Device Support
Not enough data
7.6
1351
Not enough data
8.4
1429
Not enough data
8.4
1412
Performance
Not enough data
8.2
1499
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
91
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.9
82
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.5
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
727
Platform
Not enough data
7.8
699
Not enough data
9.1
784
Not enough data
8.2
680
Not enough data
8.5
737
Not enough data
8.3
707
Security
Not enough data
8.7
741
Not enough data
9.2
812
Not enough data
7.6
673
Not enough data
8.7
711
Not enough data
8.2
681
Agentic AI - Enterprise IT Management
Not enough data
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
ConnectWise Automate and NinjaOne are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
65.4%
Computer & Network Security
7.1%
Computer Networking
3.9%
Hospital & Health Care
2.4%
Construction
2.4%
Other
18.9%
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Alternatives
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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