# ConnectWise Automate vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in user experience, with a clean and intuitive dashboard that simplifies device management. Users appreciate the logical organization and fast search capabilities, making it easy to find devices quickly.
- **Users say** that ConnectWise Automate offers powerful automation features, particularly through its scripting engine, which allows for deep automation across endpoints. However, some users mention that the GUI can be slow to load, which may hinder efficiency.
- **Reviewers mention** that NinjaOne's remote access capabilities are impressive, allowing for one-click sessions to any Windows or Mac device. This feature, combined with built-in access to CMD and PowerShell, makes troubleshooting seamless and efficient.
- **According to verified reviews** , ConnectWise Automate provides robust monitoring and alerting features that can catch issues before clients notice them. Users value the ability to chat with remote users without needing a desktop connection, enhancing communication during support sessions.
- **G2 reviewers highlight** that NinjaOne's automated patching and real-time monitoring significantly reduce downtime and keep devices up to date effortlessly. This proactive approach to device management is a key reason for its high satisfaction ratings.
- **Users express** that while ConnectWise Automate is a powerful tool for small businesses, it may struggle to meet the specific workflow needs of some users, particularly in terms of setup and configuration challenges compared to NinjaOne's straightforward implementation process.



| | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 140 | 4,316 | 
| **Largest Market Segment** | Small-Business (64.9% of reviews) | Mid-Market (48.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise Automate

Pros:
- Features (3 reviews)
- Asset Management (2 reviews)

Cons:
- Needs Improvement (2 reviews)
- UX Improvement (2 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | ConnectWise Automate | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.5 (110 reviews) | 9.0 (4104 reviews) | 
  | **Ease of Use** | 7.4 (113 reviews) | 9.1 (4146 reviews) | 
  | **Ease of Setup** | 6.6 (74 reviews) | 9.1 (3895 reviews) | 
  | **Ease of Admin** | 7.1 (65 reviews) | 9.1 (3086 reviews) | 
  | **Quality of Support** | 7.6 (105 reviews) | 9.1 (3934 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (66 reviews) | 9.4 (3019 reviews) | 
  | **Product Direction (% positive)** | 6.9 (108 reviews) | 9.7 (3971 reviews) | 

---
## Pricing

### ConnectWise Automate

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Change Management** | Not enough data | 8.2 (678 reviews) | 
| **Asset Management** | Not enough data | 8.8 (725 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (724 reviews) | 

#### Service Desk

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Help Desk** | Not enough data | 8.1 (718 reviews) | 
| **Incident Reports** | Not enough data | 7.9 (669 reviews) | 
| **Process Workflow** | Not enough data | 7.7 (645 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (639 reviews) | 
| **Administration Console** | Not enough data | 9.0 (645 reviews) | 
| **Access Management** | Not enough data | 8.7 (616 reviews) | 
| **Asset Management** | Not enough data | 8.8 (617 reviews) | 
| **Policy Dictation** | Not enough data | 8.4 (591 reviews) | 

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticketing System** | Not enough data | 7.6 (641 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (627 reviews) | 
| **Alerting** | Not enough data | 8.9 (671 reviews) | 
| **Automation** | Not enough data | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (177 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (173 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (171 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (170 reviews) | 
| **Decision Making** | Not enough data | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 417 |

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (370 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (330 reviews) | 
| **Repository Models** | Not enough data | 8.3 (289 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.3 (307 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (304 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (347 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (368 reviews) | 

#### Compliance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (303 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 449 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (350 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (390 reviews) | 
| **Versioning** | Not enough data | 8.6 (356 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (359 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (332 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (336 reviews) | 
| **Security Standards** | Not enough data | 8.8 (341 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (338 reviews) | 

#### Agentic AI - Online Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | 9.2/10 | 33 |
| **NinjaOne** | 8.1/10 | 2820 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Management** | 9.4 (26 reviews) ✓ Verified | 9.4 (2531 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (685 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | 9.4 (25 reviews) ✓ Verified | 9.4 (2456 reviews) ✓ Verified | 
| **Asset Tracking** | 9.1 (23 reviews) | 8.5 (1946 reviews) | 
| **Application Deployment** | 9.0 (21 reviews) ✓ Verified | 8.7 (2146 reviews) ✓ Verified | 
| **Patch Management** | 8.8 (23 reviews) ✓ Verified | 9.1 (2468 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Access** | 9.8 (23 reviews) ✓ Verified | 9.2 (2351 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (576 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (526 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (428 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (455 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (449 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (409 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (391 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (432 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (432 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (415 reviews) | 
| **Usage Information** | Not enough data | 8.8 (414 reviews) | 
| **Data Separation** | Not enough data | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (702 reviews) | 
| **Alerting** | Not enough data | 9.0 (736 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (618 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (573 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (587 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (200 reviews) | 

#### Management Tools

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (505 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (99 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (97 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (96 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (95 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (95 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (95 reviews) | 
| **Decision Making** | Not enough data | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1311 |

#### Asset Inventory

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1196 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1171 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1162 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2027 |

#### Administration

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1738 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1621 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1424 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1747 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1538 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1601 reviews) | 

#### Maintenance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1762 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1338 reviews) | 

#### Communication 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1439 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1304 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1357 reviews) | 
| **Compliance** | Not enough data | 8.4 (1393 reviews) | 

#### Device Support

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1366 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1472 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1441 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1542 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 367 |

#### Functionality 

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (337 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (297 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (300 reviews) | 
| **Online Restore** | Not enough data | 8.6 (324 reviews) | 

#### Performance

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.7 (322 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (309 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (311 reviews) | 

#### Agentic AI - PC Backup

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (93 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 678 |

#### Platform - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (640 reviews) | 
| **Apple Support** | Not enough data | 8.2 (585 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (572 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (508 reviews) | 
| **Security** | Not enough data | 8.7 (521 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (143 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Automate** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1012 |

#### Analysis

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (780 reviews) | 

#### Platform

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (724 reviews) | 
| **Remote Access** | Not enough data | 9.2 (922 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (701 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (793 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (748 reviews) | 

#### Security

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (812 reviews) | 
| **Patch Management** | Not enough data | 9.2 (925 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (690 reviews) | 
| **Service Management** | Not enough data | 8.8 (755 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (707 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)


**Unique to NinjaOne (15):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise Automate | NinjaOne | 
|---|---|---|
| **Small-Business** | 64.9% | 43.5% | 
| **Mid-Market** | 32.8% | 48.9% | 
| **Enterprise** | 2.3% | 7.6% | 

### By Industry

#### ConnectWise Automate

- **Information Technology and Services:** 63.4%
- **Computer & Network Security:** 7.6%
- **Computer Networking:** 3.8%
- **Computer Software:** 2.3%
- **Construction:** 2.3%
- **Hospital & Health Care:** 2.3%
- **Accounting:** 1.5%
- **Consumer Goods:** 1.5%
- **Hospitality:** 1.5%
- **Food & Beverages:** 1.5%
- **Other:** 12.2%

#### NinjaOne

- **Information Technology and Services:** 27.0%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.7%

---
## Alternatives

### Alternatives to ConnectWise Automate

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1068 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (249 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (182 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1068 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1408 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

---
## Top Discussions

### ConnectWise Automate

- Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote
  > **Top comment:** "Use a variable and power shell script."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-automate-vs-ninjaone)