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Compare ConnectWise Automate and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (66.9% of reviews)
Mid-Market (50.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(133)4.1 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateNinjaOne
Star Rating
(3,439)4.7 out of 5
Market Segments
Mid-Market (50.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in ease of use and implementation, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "ease of use, easy to implement, and works well, use it every day," showcasing its user-friendly design.
- Users say ConnectWise Automate offers strong customization capabilities, which some find beneficial for tailoring the software to specific business needs. A reviewer noted, "Automate is an essential tool in the RMM marketplace. Its ability to be customized puts it ahead of many of the other RMM tools on the market."
- Reviewers mention that NinjaOne's robust features, such as remote access and patch management, are highly effective, with one user stating, "Robust platform offering remote access and patch management." This indicates a strong performance in critical operational areas.
- According to verified reviews, ConnectWise Automate is praised for its automation capabilities, helping users manage large fleets efficiently. One user shared, "This software makes it easy to automate the maintenance and alerting for all our client's systems," highlighting its effectiveness in streamlining operations.
- G2 reviewers report that NinjaOne has a significantly higher overall satisfaction score, reflecting its strong market presence and user approval. With a G2 Score of 97.95, users consistently express their contentment with the platform's performance and reliability.
- Users say that while ConnectWise Automate has its strengths, it faces challenges in ease of setup and admin tasks, with some reviewers noting configuration difficulties. This contrasts with NinjaOne's high ratings in these areas, where users appreciate the straightforward management experience.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableNinjaOne
No pricing availableFree Trial
ConnectWise Automate
No trial information availableNinjaOne
Free Trial is available
Ratings
Meets Requirements
8.5
104
9.0
3,239
Ease of Use
7.3
106
9.1
3,274
Ease of Setup
6.5
68
9.1
3,061
Ease of Admin
7.2
63
9.1
2,911
Quality of Support
7.5
99
9.1
3,104
Has the product been a good partner in doing business?
7.8
64
9.4
2,843
Product Direction (% positive)
6.9
103
9.7
3,221
Features by Category
Administration
Not enough data
8.2
652
Not enough data
8.7
677
Not enough data
8.2
680
Service Desk
Not enough data
8.0
672
Not enough data
7.8
652
Not enough data
7.7
631
Management
Not enough data
8.3
620
Not enough data
9.0
627
Not enough data
8.7
605
Not enough data
8.8
604
Not enough data
8.4
586
Functionality
Not enough data
7.5
615
Not enough data
8.5
613
Not enough data
8.8
638
Not enough data
8.9
649
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
174
Not enough data
6.7
172
Not enough data
6.8
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Compatibility
Not enough data
8.7
313
Not enough data
8.1
286
Not enough data
8.3
290
Not enough data
8.2
275
Management
Not enough data
Feature Not Available
Not enough data
8.3
286
Not enough data
8.6
289
Not enough data
8.8
307
Not enough data
9.2
307
Compliance
Not enough data
8.7
283
Not enough data
8.4
275
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
356
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
345
Not enough data
8.6
336
Not enough data
8.3
326
Management
Not enough data
8.2
326
Not enough data
8.8
328
Not enough data
8.7
328
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.2
71
Not enough data
7.3
71
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
9.5
22
|
Verified
9.2
2015
|
Verified
Not enough data
8.5
500
Not enough data
8.1
442
Monitoring and Management
9.5
22
|
Verified
9.3
2002
|
Verified
9.0
20
8.4
1832
8.9
19
|
Verified
8.6
1911
|
Verified
9.0
20
|
Verified
9.0
2024
|
Verified
Not enough data
8.3
450
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
453
Service Management
9.8
21
|
Verified
9.1
1941
|
Verified
Not enough data
8.0
438
Not enough data
7.2
451
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
467
Not enough data
7.0
461
Not enough data
7.1
459
Not enough data
6.8
451
Not enough data
6.8
451
Not enough data
6.9
448
Not enough data
6.9
445
Scope
Not enough data
8.7
409
Not enough data
8.8
419
Security
Not enough data
8.5
415
Not enough data
8.3
387
Not enough data
7.4
377
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
397
Not enough data
8.7
398
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
165
Not enough data
6.9
165
Not enough data
7.1
165
Not enough data
7.1
167
Functionality
Not enough data
8.8
657
Not enough data
8.9
677
Not enough data
8.0
612
Not enough data
8.8
607
Monitoring - Network Monitoring
Not enough data
7.5
246
Not enough data
7.7
249
Not enough data
8.3
254
Management
Not enough data
8.2
568
Not enough data
8.2
580
Not enough data
7.6
535
Analytics - Network Monitoring
Not enough data
7.0
237
Not enough data
6.8
235
Security - Network Monitoring
Not enough data
7.7
240
Not enough data
7.1
237
Not enough data
7.0
237
Network Performance - Network Monitoring
Not enough data
6.8
238
Not enough data
7.3
239
AI Automation - Network Monitoring
Not enough data
6.4
227
Not enough data
6.3
227
Not enough data
6.3
226
Agentic AI - Network Monitoring
Not enough data
6.5
123
Not enough data
6.4
121
Not enough data
6.6
124
Not enough data
6.5
120
Not enough data
6.3
119
Not enough data
6.5
120
Not enough data
6.4
121
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.1
552
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
492
Not enough data
8.6
505
|
Verified
Not enough data
8.5
486
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
Not enough data
8.9
1128
Not enough data
8.8
1120
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1049
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
228
Not enough data
7.2
224
Not enough data
7.4
222
Not enough data
7.1
219
Not enough data
7.1
218
Not enough data
7.0
221
Not enough data
7.0
218
Management
Not enough data
9.1
1094
Not enough data
8.7
1030
Not enough data
8.0
992
Not enough data
8.2
1036
Administration
Not enough data
9.2
1570
Not enough data
8.7
1514
Not enough data
7.8
1410
Not enough data
9.1
1576
Not enough data
8.9
1477
Not enough data
8.8
1515
Maintenance
Not enough data
9.1
1551
Not enough data
7.7
1324
Communication
Not enough data
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1295
Security
Not enough data
8.3
1340
Not enough data
8.4
1368
Device Support
Not enough data
7.6
1337
Not enough data
8.4
1414
Not enough data
8.4
1395
Performance
Not enough data
8.1
1471
Functionality
Not enough data
8.8
320
Not enough data
7.9
290
Not enough data
8.0
294
Not enough data
8.5
306
Performance
Not enough data
8.7
313
Not enough data
8.5
300
Not enough data
Feature Not Available
Not enough data
8.6
303
Agentic AI - PC Backup
Not enough data
7.1
87
Not enough data
7.1
87
Not enough data
6.8
86
Not enough data
7.0
86
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
220
Not enough data
8.3
219
Not enough data
8.7
220
Operations - IT Documentation
Not enough data
8.4
219
Not enough data
8.8
221
Not enough data
8.3
220
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
63
Not enough data
7.2
64
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
85
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
77
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
426
Operating System
Not enough data
9.1
481
Not enough data
8.0
471
Not enough data
8.2
452
Management
Not enough data
8.5
455
Not enough data
8.2
432
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
433
Security
Not enough data
8.5
439
Not enough data
8.5
440
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
139
Not enough data
7.5
138
Not enough data
7.8
140
Not enough data
7.6
136
Not enough data
7.6
135
Not enough data
7.6
136
Not enough data
7.6
134
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
706
Platform
Not enough data
7.8
689
Not enough data
9.0
735
Not enough data
8.2
672
Not enough data
8.5
712
Not enough data
8.3
693
Security
Not enough data
8.7
721
Not enough data
9.2
756
Not enough data
7.6
666
Not enough data
8.7
691
Not enough data
8.1
675
Agentic AI - Enterprise IT Management
Not enough data
7.3
159
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
153
Not enough data
7.0
152
Not enough data
6.9
151
Not enough data
6.9
150
Categories
Categories
Shared Categories
ConnectWise Automate and NinjaOne are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.1%
Computer & Network Security
7.3%
Computer Networking
4.0%
Construction
2.4%
Computer Software
2.4%
Other
17.7%
Information Technology and Services
26.6%
Computer & Network Security
12.7%
Hospital & Health Care
4.2%
Manufacturing
3.9%
Computer Software
3.0%
Other
49.7%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
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