My account rep for Cloud Jumper, Kelly Soto, was fantastic. She's one of those people who at least appears to be working all the time, and she was always there for me if I needed to accelerate something faster than standard turnaround times.
The trade-off of "control" you have when you use a WAAS (or "DAAS") service. That has nothing to do with CloudJumper, specifically, it's just the name of the game. You give up control for extra security and for somebody else to manage the workspace. Ultimately, it was critical to my vision for my company that we be able to video chat with one another within our workspace, and WAAS, including Cloujdjumper, just doesn't support that.
There are many good reasons to use Cloudjumper. If you're a small company without the cash or credit for "personal" computers for each of your employees, or if you have multiple people using the same computer (think shift-work) then Cloudjumper is perfect. Amazingly, I somehow almost made it through this whole review without saying "work anywhere from any device," and that's really the best thing about CloudJumper.
If you absolutely need video conferencing, and you don't want your employees to do video conferencing "locally" and the rest of the work on CloudJumper, then it's not the solution for you. If you want ultimate control over your working environment, then CloudJumper isn't for you. For most companies, however, I think it's an awesome solution.
CloudJumper's primary benefits are a good, fast, almost "seamless" working experience. It was really rare that I could actually "tell" that I wasn't working on a local machine, and, though that's less magical in 2018 than it used to be, it's still really cool.