"Our CFO bases our budget on our committed contracts, so we have a strict 90 day policy for all of our contracts." - Account Manager
Product didn't keep up with alternative solutions. At this point, I now find solutions like DocSend and even sharing Google Slides and using standard email tracking in Salesforce to be more than sufficient.
For screensharing, BlueJeans, Zoom and Google Hangouts are way better.
Compared to how much you get from those solutions, which are far more robust and less expensive, Clearslide at $35/mo or $420 a year is a ripoff.
I stopped using this service well over a year ago. I decided to cancel the service shortly after I saw the charge hit our credit card, and decided to ask for a refund. To cancel my service, CS bounced me around until sending to LEGAL to cancel the service. At that point, they informed me there was a 90-day cancellation policy.
I run a SaaS business and understand the need to maintain predictable recurring revenue, but we regularly give people grace to get refunds if they cancel shortly before or after a re-billing. Many of my friends who run SaaS businesses do the same and most successful SaaS companies I've worked like Zoom, Shopify, Salesforce, etc. do the same in the interest of customer satisfaction.
When I asked for a refund, their account manager told me, "Our CFO bases our budget on our committed contracts, so we have a strict 90 day policy for all of our contracts."
That's a terrible response to give a customer. I also have a CFO and a budget where we deal with customer refunds to manage. To tell a customer that my cancellation is not convenient to our CFO is probably one of the worst responses they could have given me for denying a refund.