Chorus by ZoomInfo Reviews & Product Details

What I appreciate most about Chorus by ZoomInfo is its ability to transform every sales and customer conversation into actionable insights. The platform automatically records, transcribes, and analyzes meetings, which makes it simple to pinpoint key themes, identify coaching opportunities, and recognize effective sales behaviors. It also saves time by offering searchable transcripts and highlighting important moments, while integrating smoothly with ZoomInfo’s data ecosystem. The most valuable feature, in my experience, is the visibility it provides into the factors that drive success. This enables teams to enhance performance, onboard new representatives more quickly, and make informed, data-driven decisions. In summary, Chorus boosts productivity, supports coaching, and improves deal outcomes throughout the organization. Review collected by and hosted on G2.com.

What I find frustrating about Chorus by ZoomInfo is that, despite its strong conversation intelligence and analytics features, there are certain drawbacks that can diminish its overall value. Most notably, the cost is extremely high—quotes indicate it can reach into the tens or even hundreds of thousands of dollars annually when factoring in licenses, implementation, and the necessary ecosystem requirements. Review collected by and hosted on G2.com.

I love how Chorus by ZoomInfo provides actionable insights and coaching, helping me refine my sales skills and manage client relationships more effectively. The feature that stands out to me the most is its ability to focus on buying signals, talk-to-listen ratio, and client tone. These features offer me actionable next steps and help me continuously improve my book of business. I also appreciate that it saves me time by automating note-taking tasks, allowing me to concentrate on building relationships and coaching myself for better deal outcomes. Having an always-on view into my performance offers invaluable opportunities to grow professionally. Review collected by and hosted on G2.com.

While the amount of data in Chorus by ZoomInfo is excellent, I find the learning curve to be a bit challenging. It can be overwhelming to determine which pieces of data and insights are most effective to focus on. I believe the onboarding could be more comprehensive to help users navigate this learning curve more smoothly. Review collected by and hosted on G2.com.

I feel that Chorus has been getting a lot smoother in terms of call transcription accuracy making it much easier to pick out the important bits from conversations without having to re-listen.

I also like the newer interface. It looks cleaner and less cluttered. Another thing I’ve been liking is how the insights are more actionable now and it’s easier to actually apply what the tool highlights instead of just looking at paragraphs of data Review collected by and hosted on G2.com.

One thing that could be better is the speed at which the recordings and transcripts show up after calls. A lot of times there’s a lag. Also, the search function could be a little smarter in finding specific snippets across calls sometimes takes longer than it should. Review collected by and hosted on G2.com.

Chorus by ZoomInfo helps in turning sales conversation into a useful learning experience. It helps records and analyzes sales call automatically so we don't need to waste our time in going through hours of recording manually. Review collected by and hosted on G2.com.

As far my experience, i have not any issues with it, it is performing as per the best of it's capability. It is good to go from my side. Review collected by and hosted on G2.com.

I love how Chorus by ZoomInfo keeps track of all sales and customer calls, providing insights into our discussions and highlighting areas for improvement. The call summaries are incredibly efficient, making it easy to draft follow-up emails without starting from scratch. Its ease of use is impressive, with features that allow anyone to begin without extensive guidance. The integrated AI capabilities are remarkable, offering actionable feedback and enhancing our understanding of calls. Integrating with MS Teams and Zoom, it fits seamlessly into our workflow. Overall, it's an amazing tool that supports our sales processes effectively. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

The transcript portion of the Chorus call has been an amazing tool, especially when I am trying to locate one piece of information that was discussed. I used this often and love this feature. Review collected by and hosted on G2.com.

Still the occasional glitch, but that is about it. Review collected by and hosted on G2.com.

Snippets of a call is powerful to ensure the right tone and situation is getting passed forward correctly Review collected by and hosted on G2.com.

Not sure if it's our data, but call recordings do not sync to the correct account in Gainsight. It is becoming more and more frequent. Review collected by and hosted on G2.com.

New rep training is 10x better when they can directly hear customer objections and objection handling by reps Review collected by and hosted on G2.com.

Using AI to auto-generate tie down notes, being able to give the AI prompts to structure our detailed meeting notes by meeting type Review collected by and hosted on G2.com.

I rely on Chorus daily to record and review customer calls. Its AI features, including email follow-up generation, call summaries, and action plans, are unparalleled by competitors, effectively eliminating small talk and internal chatter. With the seamless email and calendar integrations, I never have to search for calls, and all my correspondence and notes are conveniently located in one place. Review collected by and hosted on G2.com.

Could be nice to see a bit more color in the UI. Review collected by and hosted on G2.com.

It give us great summaries about the meeting held. Review collected by and hosted on G2.com.

If you need to invite the notetaker in to take notes, it takes sometimes for it to accept and get on the call. Review collected by and hosted on G2.com.