Definitely the percentage breakdown of who is speaking, and being able to review my peers calls to get ideas of improvements that I can be making. This leads to a lot of efficient shared learning among our team, and hold us all accountable to the work that we are putting out.
The other tools it allows such as the comments on certain sections have helped my manager and I to keep our training on track, and know the expectations when coming into it. The efficiency that this has allowed has been a huge game changer when learning from each other.
Having records of other sales rep's calls allows me to also go into conversations a lot more equiped to handle objections, and being more empathetic to their pain points. This is something I hadn't even realised was possible, especially when working across the US where other reps can be hard to communicate with due to distance and timezones. Review collected by and hosted on G2.com.