Chorus.ai Reviews & Product Details

The best thing I like about Chrous is the ease of use and the countless filters that make it really easy for me to find specific calls I want to review or listen to! It also has additional features like coaching and integrating with some apps- we integrate it with our slack! Review collected by and hosted on G2.com.

Theres not much to dislike about Chrous. Overall its a great tool! The only thing is sometimes the transcripts can be pretty different from the actual wording but I guess a little bit of error is expected! Review collected by and hosted on G2.com.

Ability to see the transcript, very detailed and accurate. This recording software is very effective and highly useful when it comes to having the ability to quickly review calls and share them with others. Review collected by and hosted on G2.com.

Wish you could increase the speed by greater levels. As a tool designed for greater efficiency it would be great to have a few more options to enhance the experience and allow one to review a greater amount of calls in a shorter span of time. Review collected by and hosted on G2.com.

One of the features that I really enjoy is the using the key words and phrases. It allows you to identify if you are really hitting home the points you are trying to make in a sales call and seeing where you are dropping the ball. Another super beneficial tool that I like to use almost daily is searching for recordings from people who have been producing at a high level and seeing exactly what they are doing to be able to find some best tips and trick to implement myself.

It also allows you to have great feedback and communication with your managers because they are able to see exactly what is happening during your conversations and provide specific critiques that can help you moving forward instead of trying to remember conversations. It enables patters to be found much easier this way as the recording sessions can be graded and kept as a measurement tool moving forward to see if you are improving on the areas that need to be addressed and highlights the things you are doing well to continue to build upon those. Review collected by and hosted on G2.com.

If you don't like being held accountable and seeing the truth then you probably are not going to love chorus. Other than not liking to hear the sound of my own voice the only thing is from time to time it seems that there are issues with the recordings being uploaded from outreach. There will be a particular call or recording that seems to get lost in translation that can be frustrating. Review collected by and hosted on G2.com.

The detailed prompts on my performance and areas for improvement are a huge advantage to my sales. To just get a quick snapshot of talk time, competitors mentioned, and filler words is super useful for me to improve my sales. I often will review these key metrics with my manager and our team as an indication of what conversations are worth reviewing. This can also be used for quick and fast rewards for each team weekly.

Being able to review my peers conversations was also really helpful when I first joined my team, as I could listen to their best calls for advice on how I could be improving and feeling more comfortable understanding the customer's voice. Review collected by and hosted on G2.com.

Chorus does not account for lag time such as being placed on hold by the person I am consulting with. This leads to an over exaggerated amount of 'talk time' daily which throws my KPIs off a bit.

I also can often begin to feel more stressed or uncomfortable when knowing that I am being recorded and that that call will be audited.

I also would like an option to be able to save calls that are under 1 minute. This is as sometimes those quick and fast chats are crucial in understanding a customer's tone when the next sales rep comes in to do the work. Whilst most should be discarded, just the option to record it can be helpful. Review collected by and hosted on G2.com.

It tells me what part of the call when I was talking or the other person was talking. Very helpful when skipping to different parts of the conversation on Chorus. I also like it keeps track of key words used. This helps save time instead of listening to the entire recording. In addition, I love that chorus was integrated into my salesforce. This is very helpful as I can just click on the previous conversation recorded to listen what was discussed in the past with the previous salesperson. Review collected by and hosted on G2.com.

I don't think there is any downside. Maybe a way for us to search for a specific key word in the conversation would be great. Another great feature Chorus could have is a transcription of the call that we can refer back to. I think it would be great if the AI software can give us coaching on our pace and tonality for our calls. For example, comparing my tonality and pace with the tonality and pace of successful sales people in my organization or in other companies. Review collected by and hosted on G2.com.

At first, I was unsure about using this tool. I was afraid that it was a big brother tool. However, once I started using this tool really enjoyed using it for three main reasons: 1) I can get feedback from my team and managers (both to showcase my great work as well as learn to be better), 2) If i forget something my customer said or a didn't take notes, I can re-listen to the call and get those answers to understand what discovery questions I missed or where I needed to go deeper, 3) I can listen to my teammates call. This has helped me ramp faster at my company because I can learn the lingo faster, understand what "good" looks like. I HIGHLY recommend using Chorus.ai for your sales team. It will make them better, smarter, and close deals quicker. Review collected by and hosted on G2.com.

The one thing I dislike was recently fixed. I wanted to see all my calls in the same place for an account. They just added this feature. Very grateful for your continued innovation! Review collected by and hosted on G2.com.

The ability to listen, view call transcripts, and search by keywords is incredibly helpful. It helps me improve my process, identify areas for improvement, and gives me a way to verify what was said and agreed to on a call if things ever come into question. You can also create call playlists for team reviews. Review collected by and hosted on G2.com.

The Transcription technology isn't perfect, but it gets the job done. Some calls can go missing but I think it's more an issue with Outreach. It's a little tricky to navigate and I'm not sure we were trained on all the features super well, or we've been restricted in what features we're allowed to use. Review collected by and hosted on G2.com.

I love that i can go back and listen to calls. Chorus makes this so incredible easy to be able to go and collaborate with your peers to leave comments and feedback and improve as an org. With call dispositions on Chorus I can filter by Appointment Set and listen to all of the reps in my org to see exactly what they are saying and what I can do to improve my pitch. The other piece I really love about Chorus is the Playlist feature, being able to go through a playlist of recorded calls that my manager has put together has been invaluable to me as a sales rep. Review collected by and hosted on G2.com.

The analytics portion feels a little bit clunky to me. But thay may be because of my roll at the org. I dont have as much access as some of my managers. Review collected by and hosted on G2.com.

I like that it records meetings that can be reviewed later with me and my manager. It's nice to also be able to click a button that will let the system know not to join or to join. I like that I i need to go back and relisten to call i can and I can make sure I heard everything correctly and take any additional notes that I need in order to fully understand the call that I had. It's not to see my schedule when i do log into chorus but again I wish that there was a chrome extension for your software. Review collected by and hosted on G2.com.

I wish there was a chrome extension also hoping that it's no longer joining late to meetings other than that there really isn't anything else that I dislike so far it's been good for tracking my calls and meetings with my clients. I like that my manager and I can go back into a call or a meeting and go over how the call went. so far it's been good so not much to really dislike other than the system is joining or was joining calls 10 minutes late or it was not joining at all. This made things difficult at 1st but I think it has now been corrected. Review collected by and hosted on G2.com.

Super easy to look up calls and videos that relate to your sales process. Love the metrics about who spoke the most, keywords, everything! I also like how easy it is to search for certain reps and types of calls too. Makes it easy to find exactly what I need to listen to. Again, this is a great learning tool that I highly recommend to all who are just beginning to make cold calls or talk with warm leads over the phone! Review collected by and hosted on G2.com.

Nothing comes to mind that I don't like. One thing I'd recommend is being able to go through calls in succession instead of clicking on a call and then once finished listening, having to go back to the main screen and click on another call. If they played in succession like a normal music player that would be great. Many times I like to listen to a whole batch of calls without having to exit out of each one and reclick on another. Review collected by and hosted on G2.com.

I like that i'm able to listen to my calls again, but also listen to others and better my skills. Additionally, being able to see my talk time versus the talk time of the individual. Review collected by and hosted on G2.com.

It takes a bit of time to get the recordings uploaded. If I miss part of a phone number I needed to write down, I have to go back and wait a while before being able to listen again. Review collected by and hosted on G2.com.

I like that Chorus easily syncronizes with Zoom and automatically records meetings. It's also very helpful for pointing out how word dominant the rep is vs the customer and is helpful to point out key points to remember from the call later on. Key words have been very helpful when Chorus can spot points that I have forgotten after the call. Review collected by and hosted on G2.com.

At times, it can be annoying to have the automatic recording when you have a meeting that should not be recorded. However, its a benefit most of the time. Otherwise, there haven't been any issues that come to mind. Chorus is very insightful and helpful. Review collected by and hosted on G2.com.

Chorus is a detailed look at the structure of your calls. It irons out the talk time between both parties, can pinpoint areas where key words or phrases have been used based on what the team is looking for. It also has the ability to sense filler words and monologuing to eliminate those behaviors. You can skip to particular points in a call and even ask for feedback from your team. Team members can access other employees' calls and make evaluations for coaching. Calls can be organized in categories outside of just team member names, such as by closed deals, meetings ran, voicemails left, etc. Review collected by and hosted on G2.com.

I have yet to find an aspect of Chorus that I dislike. So far the experience I have had utilizing this software has been impactful to my team and our overall business. Review collected by and hosted on G2.com.

I like that with this software we can finally collect some user data through our product demos and phone calls. Also we can grade how the reps do during key parts of the call. IE identifying the goal etc. Review collected by and hosted on G2.com.

I get that we have to build these things up but I was hoping to get more guidance in best practices, Only been using for a couple months now but it feels like not a very big difference from what we were doing with the free version vs the paid version. The automatic call uploads are obv nice to have but the insights and how we gather those insights isnt exactly clear to us still seems like a few months in were trying to figure out how to best make this apart of our daily flows and show the value of the quality of our customer interactions. Just leaving some left to be desired in that facet, which i think once we get there will be awesome but we still need to get there a few months in. Review collected by and hosted on G2.com.

Recording feature is good. Quality is solid. I like the ability to look back at past conversation that might hold important that I could have potentially missed out on. Which definitely does happen. Review collected by and hosted on G2.com.

It will automatically just randomly choose which calls are recorded and which are not. Needs a more intelligent way to determine which calls need to be recorded. Maybe I could just be using it incorrectly. I just logged in let it do it thing. I could use some more training on the program. Review collected by and hosted on G2.com.

I love that everything is in one place making my processes much faster. This has helped me become a greater presence in my customers lives and helped me solve problems even sometimes before they occur. Review collected by and hosted on G2.com.

nothing really. Chorus is simple to use and helps me be effective with my time. If I were to nitpick I would say that navigation of Chorus could be easier thus saving me more time and allowing me to be more productive. Review collected by and hosted on G2.com.

At first, I was a bit skeptical to have Chorus recording my meetings as some clients might feel uncomfortable, but the reception has been great. I haven't had any complaints and the system is seamless. It is also straight to the point, where I get the recording to my email, and share it with the customer right away. It also gives me the ability to review my recording if I have to go back with the client with some takeaway notes from the meeting. This service is also available in different webinar systems such as Zoom and Teams which I use on a daily basis. Review collected by and hosted on G2.com.

Even though the service is seamless for the client, for Teams we have to accept the Chorus bot to be part of the meeting, while in Zoom the bot just appears. It has been confusing at times because the bot in Zoom could show as an additional user and we get confused if that's a real person (customer) or not. Review collected by and hosted on G2.com.

Chorus has been a great tool to help my onboarding experience. From the beginning my calls are recorded and offer great insights to review my progress and see what I can improve on. I like how it breaks up my calls so I can easily find my speaking parts and even counts my filler words.I also appreciate how it breaks down speaking times. That is helpful to cut down some of my time speaking and create more of a conversation. I also like that I can see my teams/organizations calls. It provides a new resource to use in order to study and learn my role better. Review collected by and hosted on G2.com.

As I am still quite new to the system, I havent found anything that I dislike about this platform. It is easy and straightforward to use and has been a big help. Sometimes it takes a while to load but I know that it is processing so much information that I actually think it does a great job at processing the info so quickly. Review collected by and hosted on G2.com.

I love the ability to forward through a video and get the pertinent details I need by selecting the speaker I want to hear and skipping through everything else. This is a great tool for training because you can look back on great calls and use them for employees new to the organization or go back into a call to analyze different parts and gauge your account. Review collected by and hosted on G2.com.

There is a rewind 10 seconds but not a skip ahead 10 seconds. Sometimes I need to forward through somebody's speaking part but it's hard to be precise with timing. Review collected by and hosted on G2.com.

I can go back and hear myself and target my own weak points on my own, and then can continue to get more feedback when going through calls with managers and coahes. Review collected by and hosted on G2.com.

I wish the recording limit to say 'on a recorded line' went to 40 seconds instead of 20. Sometimes I am working through the recorded message system on my way to the person I want to speak with and I don't get to say it on time, I think some things are not getting recorded because I'm not quick enough to say 'on a recorded line' but also learning to get this in more quickly. Review collected by and hosted on G2.com.