# Chorus by ZoomInfo Reviews **Vendor:** ZoomInfo **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,994 ## About Chorus by ZoomInfo ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including phone calls, video meetings, and emails. This solution aims to support sales and revenue teams in achieving their targets by providing a comprehensive understanding of customer conversations. The platform is particularly beneficial for sales professionals, customer success teams, and business development representatives who rely on effective communication to drive results. By automatically recording and transcribing every customer interaction, ZoomInfo Chorus ensures that no critical detail is overlooked during discovery calls, product demonstrations, negotiations, or routine check-ins. This feature transforms conversations into searchable, shareable, and analyzable data, enabling teams to leverage insights for improved performance. One of the standout features of ZoomInfo Chorus is its ability to analyze the effectiveness of communication strategies across the entire revenue team. Users can track key metrics such as talk-to-listen ratios, competitor mentions, objection handling, and deal progression. This analysis helps identify successful behaviors exhibited by top performers, while also highlighting areas for improvement and coaching opportunities. By understanding what works and what doesn’t, teams can refine their approaches to enhance overall effectiveness. Additionally, ZoomInfo Chorus turns conversations into actionable intelligence, allowing teams to identify at-risk deals and uncover potential expansion opportunities. The platform facilitates coaching by providing real examples from representatives' own calls, making the feedback process more relevant and impactful. Integration with CRM systems further streamlines the workflow, as insights are automatically synced, ensuring that every conversation informs the next best action. In summary, ZoomInfo Chorus is a robust Conversation Intelligence solution that empowers teams to optimize their customer interactions. By leveraging advanced AI capabilities, it not only captures and analyzes conversations but also translates them into strategic insights that drive revenue growth and improve team performance. This makes it an essential tool for organizations looking to enhance their customer engagement strategies and achieve their sales objectives. ## Chorus by ZoomInfo Pros & Cons **What users like:** - Users find Chorus to be a **user-friendly tool** that simplifies recording and searching conversations with AI assistance. (17 reviews) - Users highlight the **automated summaries** and risk flags as game changers for reducing follow-up time and improving efficiency. (15 reviews) - Users value the **note-taking assistance** of Chorus, enhancing meeting productivity and capturing essential insights effortlessly. (15 reviews) - Users value the **automation of call notes and summaries** , significantly enhancing efficiency and follow-up processes. (12 reviews) - Users value the **easy call recording and AI-powered features** of Chorus, enhancing efficiency in customer interactions. (12 reviews) - Simple (10 reviews) - Users value the **seamless integration and insightful transcriptions** of Chorus, enhancing customer success and team collaboration. (9 reviews) - Time-saving (8 reviews) - Integrations (7 reviews) - Daily Use (6 reviews) **What users dislike:** - Users often experience **call issues** , particularly with locating recordings and delays in inviting notetakers, affecting efficiency. (8 reviews) - Users struggle with **recording issues** , including difficulty locating recordings and occasional failures of the recorder. (8 reviews) - Users experience **difficult navigation** in Chorus, making it challenging to locate recordings and access features easily. (4 reviews) - Users find Chorus by ZoomInfo to be **extremely expensive** , which can significantly impact its perceived value. (4 reviews) - Users find the **lack of automated features** in Chorus frustrating, wishing for improved meeting summaries and transcription support. (4 reviews) - Users find the **AI inaccuracy** problematic, affecting the reliability of transcripts and sentiment analysis. (3 reviews) - AI Limitations (3 reviews) - Data Management Issues (3 reviews) - Slow Loading (3 reviews) - Time-Consuming (3 reviews) ## Chorus by ZoomInfo Reviews ### 1. Account Exectuive **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | AE, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Chorus by ZoomInfo?** The AI-generated call notes and summaries save me a ton of time after discovery calls. I don't have to manually jot everything down — Chorus captures key moments, action items, and topics automatically, which lets me focus on actually running the conversation instead of scrambling to take notes. **What do you dislike about Chorus by ZoomInfo?** The transcription accuracy can be hit or miss, especially when there are multiple speakers or crosstalk on a call. It also sometimes struggles to distinguish between speakers correctly. The search and filtering within the platform could be more intuitive — finding a specific moment in a long call takes more effort than it should. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It eliminates the need to rely on memory or messy handwritten notes after sales calls. Having a searchable recording with AI-highlighted key moments means I can quickly pull up what a prospect said about their pain points, timeline, or budget without re-listening to the entire call. It also helps with coaching — my manager can review snippets instead of sitting in on every call. ### 2. Effortless Meeting Summaries and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Thribuvan B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Chorus by ZoomInfo?** I use Chorus by ZoomInfo for call recording and getting meeting notes, which is very useful in our work. Having Chorus take notes and share them with me, along with Action items and Meeting summary, is really convenient. I love that I can add Chorus to live calls, even when joining Microsoft Teams meetings. Additionally, the integration with Slack where we receive ZoomInfo call summaries in chats is helpful. The initial setup was very easy, and I quickly became familiar with its operations. **What do you dislike about Chorus by ZoomInfo?** Sometimes I find it difficult to locate the recordings done after adding to live calls. This could be improved. Having separate sections for recording and UI improvements could be better. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I use Chorus by ZoomInfo for call recording and meeting notes. I don't need to take notes during screen sharing, as Chorus provides notes, action items, and meeting summaries. ### 3. Integration Challenges and Poor Support - Much better solutions in market **Rating:** 0.5/5.0 stars **Reviewed by:** Thomas R P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Chorus by ZoomInfo?** I use Chorus by ZoomInfo for call recording and pipeline insights. I like the call recording feature's and the platform approach. **What do you dislike about Chorus by ZoomInfo?** Integration took months, the CSM support is non-existent, and the implementation instructions are lacking and unclear. Bugs have persisted for issues and still not fixed after months of triage. I do not recommend anyone with HubSpot purchasing the tool. On top of all this, they have an extremely aggressive billings team who don't communicate with their absent CSMs. It's a temu version of gong.(cheap but not worth the cost saving) **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I use Chorus by ZoomInfo for call recording and pipeline insights. It gives us a good view of how calls are going and the effectiveness of our team's calls and enablement. ### 4. Transforms Conversations into Actionable Insights and Boosts Team Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Ahsan Y. | Customer Account Manager, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Chorus by ZoomInfo?** What I appreciate most about Chorus by ZoomInfo is its ability to transform every sales and customer conversation into actionable insights. The platform automatically records, transcribes, and analyzes meetings, which makes it simple to pinpoint key themes, identify coaching opportunities, and recognize effective sales behaviors. It also saves time by offering searchable transcripts and highlighting important moments, while integrating smoothly with ZoomInfo’s data ecosystem. The most valuable feature, in my experience, is the visibility it provides into the factors that drive success. This enables teams to enhance performance, onboard new representatives more quickly, and make informed, data-driven decisions. In summary, Chorus boosts productivity, supports coaching, and improves deal outcomes throughout the organization. **What do you dislike about Chorus by ZoomInfo?** What I find frustrating about Chorus by ZoomInfo is that, despite its strong conversation intelligence and analytics features, there are certain drawbacks that can diminish its overall value. Most notably, the cost is extremely high—quotes indicate it can reach into the tens or even hundreds of thousands of dollars annually when factoring in licenses, implementation, and the necessary ecosystem requirements. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Chorus by ZoomInfo has solved the challenge of really understanding what’s happening on our sales calls. Before, a lot of valuable insights got lost or depended on memory and note-taking. Now, every conversation is automatically recorded and transcribed, and I can quickly spot trends, key questions, and what’s actually resonating with prospects. This has made coaching more meaningful, helped new reps ramp up faster, and given our team confidence that we’re focusing on the right strategies. Honestly, it feels like having an extra set of eyes and ears on every call, and that perspective has directly improved our deal outcomes and overall efficiency. ### 5. Great Call Summarizing, Needs Better Search **Rating:** 3.5/5.0 stars **Reviewed by:** Vini N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Chorus by ZoomInfo?** I like the quick summaries of my calls, which make it easier to review important points. The initial setup was very smooth and straightforward. I also find the 'search transcript' feature very valuable for locating specific parts of the calls. **What do you dislike about Chorus by ZoomInfo?** The engagement search feature isn't great. The keyword methodology is awful and makes it hard to find past recordings of key customers easily. It should be primarily based on the meeting title (client name). **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I use Chorus by ZoomInfo for recording calls and getting quick summaries, which simplifies my review process. ### 6. Keeps Zoom Discussions Organized with Handy Email and Salesforce Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Chorus by ZoomInfo?** It helps me keep track of the important discussions during Zoom calls, and it also helps me create email summaries and Salesforce notes. **What do you dislike about Chorus by ZoomInfo?** Sometimes it has grammatical issues, and it needs a lot of training and trial to get the right format, but it’s still understandable. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I’ve been writing notes manually and constantly worrying that I might miss important points. I also end up using different software for manual notepad management, which makes everything feel scattered and harder to keep track of. ### 7. Transformed Sales Insights and Coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Steven M. | Account Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Chorus by ZoomInfo?** I love how Chorus by ZoomInfo provides actionable insights and coaching, helping me refine my sales skills and manage client relationships more effectively. The feature that stands out to me the most is its ability to focus on buying signals, talk-to-listen ratio, and client tone. These features offer me actionable next steps and help me continuously improve my book of business. I also appreciate that it saves me time by automating note-taking tasks, allowing me to concentrate on building relationships and coaching myself for better deal outcomes. Having an always-on view into my performance offers invaluable opportunities to grow professionally. **What do you dislike about Chorus by ZoomInfo?** While the amount of data in Chorus by ZoomInfo is excellent, I find the learning curve to be a bit challenging. It can be overwhelming to determine which pieces of data and insights are most effective to focus on. I believe the onboarding could be more comprehensive to help users navigate this learning curve more smoothly. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I use Chorus by ZoomInfo to gain insights, manage client relationships, and coach myself to improve sales skills, saving time on manual note-taking and providing actionable insights and coaching. ### 8. Intelligent call management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aastha N. | High Tech Account Executive, Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Chorus by ZoomInfo?** I feel that Chorus has been getting a lot smoother in terms of call transcription accuracy making it much easier to pick out the important bits from conversations without having to re-listen. I also like the newer interface. It looks cleaner and less cluttered. Another thing I’ve been liking is how the insights are more actionable now and it’s easier to actually apply what the tool highlights instead of just looking at paragraphs of data **What do you dislike about Chorus by ZoomInfo?** One thing that could be better is the speed at which the recordings and transcripts show up after calls. A lot of times there’s a lag. Also, the search function could be a little smarter in finding specific snippets across calls sometimes takes longer than it should. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** We have been using Chorus to record calls , use it for training and call coaching . It also help to draw insights from the calls and helps us in our sales and marketing strategy . Mapping the calls to an opportunity helps to organize the calls as well. ### 9. Chorus Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Chorus by ZoomInfo?** Being able to go into meetings without the stress of taking notes - aka being present in conversation and in turn having a more productive discussion! also the new AI insights feature is amazing, pulls out all important next steps and comments made by prospects...gamechanger! **What do you dislike about Chorus by ZoomInfo?** There isn't anything that I dislike about this service....its quite genius **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Recording and transcribing client meetings so that I can focus on delivery and ensuring my client is getting the most out of meeting with me. ### 10. Effortless Transcription and Email Help That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu S. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Chorus by ZoomInfo?** I like its ability to transcribe conversations and help me send emails, which saves time and improves efficiency. **What do you dislike about Chorus by ZoomInfo?** Nothing as such, I like all it's features. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Saving time by helping with action items in form of transcription and then drafting emails. ### 11. Easy to Use with Accurate, Convenient Transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Chorus by ZoomInfo?** It’s easy to use, the transcripts are accurate, and it’s very convenient. **What do you dislike about Chorus by ZoomInfo?** Sometimes it’s difficult to include or not include Chorus in calls. Integrations also sometimes fail, and it can map things incorrectly. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Easy to refer back to calls for future reference or prep work. It can also be used for use-case identification later by product teams, as well as for coaching and onboarding new reps. It significantly reduces hand-holding, since others can refer to my calls simply by sharing a link. MoMs are generated accurately, so I can keep 100% focus on the calls. ### 12. Use it Everyday with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Chorus by ZoomInfo?** Still love the transcription option and keeps me organizaed **What do you dislike about Chorus by ZoomInfo?** Speed Up transcription time frame.Sometimes it takes quite a bit of time for the video to process once my meeting is over. **Recommendations to others considering Chorus by ZoomInfo:** So easy to use compared to others out there. Couldn't see using any other similar tool. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I have been able to go back into a meeting and make sure that I have written down all of the clients questions that were asked so that nothing gets missed. ### 13. Great way to sync back up your meetings! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly T. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Chorus by ZoomInfo?** Helpful for takng notes during meetings so you can focus on what you're doing **What do you dislike about Chorus by ZoomInfo?** Has to come into the meeting with you - a little distracting **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** automatically captures the info included in a meeting ### 14. Effortless Setup, Insightful Feedback, and Perfect for Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Lifin X. **Reviewed Date:** October 09, 2025 **What do you like best about Chorus by ZoomInfo?** I love how Chorus by ZoomInfo keeps track of all sales and customer calls, providing insights into our discussions and highlighting areas for improvement. The call summaries are incredibly efficient, making it easy to draft follow-up emails without starting from scratch. Its ease of use is impressive, with features that allow anyone to begin without extensive guidance. The integrated AI capabilities are remarkable, offering actionable feedback and enhancing our understanding of calls. Integrating with MS Teams and Zoom, it fits seamlessly into our workflow. Overall, it's an amazing tool that supports our sales processes effectively. **What do you dislike about Chorus by ZoomInfo?** Nothing. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I use Chorus by ZoomInfo to track sales calls, get accurate call transcripts, receive actionable feedback, and save time summarizing conversations with customers. ### 15. Insights, Coaching and Alignment and AI! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Chorus by ZoomInfo?** The AI generated responses and next steps are next level for myself and team to reduce follow up time. **What do you dislike about Chorus by ZoomInfo?** We use Gainsight heavily - The chourus integration to Gainsight is not always perfect. Sometimes logging calls to different accounts. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Collaboration between Sales, Marketing, and Customer Success ### 16. Effortless Recording Search and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** RajKumar A. | Customer Success Director (Amazon, Walmart Advertising) - Retail Media Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Chorus by ZoomInfo?** It is easy to use and search for the recordings **What do you dislike about Chorus by ZoomInfo?** Need to include more AI features like summarizing, finding the sentiment across all the calls etc **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Its easy to back track the conversations and it serves the purpose ### 17. Insightful Analysis and Effortless Pipeline Forecasting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Chorus by ZoomInfo?** This tool has been very helpful for analyzing my customer conversations. When I use the AI feature, I get more insightful analysis and improved results. It also assists me in forecasting and predicting my pipeline, which ultimately helps me perform better in my job. **What do you dislike about Chorus by ZoomInfo?** It is very easy to use so i don't think any specific dislike about this product. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It solves the prediction problem for me, allowing me to analyze conversations and get comprehensive results about which deals will be moving and when. This helps me draw conclusions for my forecasts and understand how to communicate them to management. ### 18. Using Chorus for Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Chorus by ZoomInfo?** The transcript portion of the Chorus call has been an amazing tool, especially when I am trying to locate one piece of information that was discussed. I used this often and love this feature. **What do you dislike about Chorus by ZoomInfo?** Still the occasional glitch, but that is about it. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I do not have to be ditrsacted in my calls by taking notes. I love that I can be present and engage, knowing I can re-listen to the call or review the transcript later for notes. I also send training calls to my clients when needed, so they can have the information to use. ### 19. Excellent Tool for Call Reviews and Constructive Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Roger V. | CSM, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Chorus by ZoomInfo?** Great way to review calls and receive feedback on how those calls go - it gives quite an effective way to review how well the calls go and where any feedback is needed. **What do you dislike about Chorus by ZoomInfo?** its a little crowded and open to the entire organization so at times a bit intimidating. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Feedback and self assessment of the quality of the engagement with clients ### 20. Great tool for coaching and sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Chorus by ZoomInfo?** Snippets of a call is powerful to ensure the right tone and situation is getting passed forward correctly **What do you dislike about Chorus by ZoomInfo?** Not sure if it's our data, but call recordings do not sync to the correct account in Gainsight. It is becoming more and more frequent. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Enablement for my team. Exploiting key words and phrases team members use. Passing information between teams has never been easier. Note Taking across groups ### 21. Must have in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon F. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Chorus by ZoomInfo?** New rep training is 10x better when they can directly hear customer objections and objection handling by reps **What do you dislike about Chorus by ZoomInfo?** Using AI to auto-generate tie down notes, being able to give the AI prompts to structure our detailed meeting notes by meeting type **Recommendations to others considering Chorus by ZoomInfo:** Try it out, and measure the effectiveness after 1 month. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Prior to Chorus, it was difficult to capture complete notes and small anecdotes. After using Chorus, I've noticed an immediate improvement in my demos and sending prospects effective tie-down notes. ### 22. Crucial tool for call review and customer follow-up **Rating:** 4.5/5.0 stars **Reviewed by:** Marlaice S. | Frame.io Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Chorus by ZoomInfo?** I rely on Chorus daily to record and review customer calls. Its AI features, including email follow-up generation, call summaries, and action plans, are unparalleled by competitors, effectively eliminating small talk and internal chatter. With the seamless email and calendar integrations, I never have to search for calls, and all my correspondence and notes are conveniently located in one place. **What do you dislike about Chorus by ZoomInfo?** Could be nice to see a bit more color in the UI. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Actively listening to customers while keeping detailed notes can be challenging. Chorus takes care of this for me, allowing me to focus entirely on the customer. I can rely on Chorus to provide a detailed recap with a recording, summary, action items, and even a follow-up email draft. ### 23. Great Meeting Summaries, but Notetaker Joins Slowly **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo H. | Products Live Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Chorus by ZoomInfo?** It give us great summaries about the meeting held. **What do you dislike about Chorus by ZoomInfo?** If you need to invite the notetaker in to take notes, it takes sometimes for it to accept and get on the call. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It sumarizes and gives bulletpoints about pending items during the conversation. ### 24. Effortless platform for Analysis and Coaching team **Rating:** 5.0/5.0 stars **Reviewed by:** Aashish K. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Chorus by ZoomInfo?** ZoomInfo Chorus helped us record and analyze business conversations in real-time. It helped us coach our sales representatives to manage pipeline, forecast, and revenue. It is very east to use, implement and integrate. Customer support response is great. **What do you dislike about Chorus by ZoomInfo?** Personally did not found anything to dislike so far. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It provided our sales team with valuable insights from customer interactions to enhance performance and ability to coach and train the sales representatives. ### 25. Sales Simplification **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Senior Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Chorus by ZoomInfo?** Chorus helps you to record the conversation with help of AI. You can easily get the transcription of the meeting, the topics discussed and the pricing shared. **What do you dislike about Chorus by ZoomInfo?** You cannot set it as a auto recorder which is a merit and de-merit at the same time. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Now we do not have to make the meeting notes. It reduced all the paper work and more importantly it help to find and analyze the decission makers in the sales call. ### 26. Good tool to learn and share sales interactions **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel B. | Senior Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Chorus by ZoomInfo?** Easy to use, good transcription, easy sharing with other, using by team every day and for training one times a week **What do you dislike about Chorus by ZoomInfo?** There are a lot of data, but it´s secure **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It makes sales actions transparent und helps to learn, also to understand failures ### 27. Game changer in L&D **Rating:** 5.0/5.0 stars **Reviewed by:** Christian H. | BDR-Majors , Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Chorus by ZoomInfo?** The ability to listen to meetings whenever I have time...on 2x Speed! which saves my time and helps me sharpen future calls **What do you dislike about Chorus by ZoomInfo?** Not at this time. Works well for my use case. **Recommendations to others considering Chorus by ZoomInfo:** Highly likely. Very helpful for learning and development **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** The ability to go back and reference and learn from past meetings. has helped me learn and excel in the company. ### 28. Great for Account Execs **Rating:** 4.5/5.0 stars **Reviewed by:** Rahim T. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Chorus by ZoomInfo?** Advanced analytics and AI-driven suggestions are helpful **What do you dislike about Chorus by ZoomInfo?** Would appreciate easier navigation, but I appreciate the advanced analytics **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I can then review with the transcribed notes later so I can focus on the conversation and the client in the moment without worry about scribbling notes during the call. Very good tool for sales! ### 29. Chorus by ZoomInfo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Chorus by ZoomInfo?** What I like best about Chorus is how easy it makes it to review and learn from customer conversations. The call recordings and transcripts are super clear, and I love being able to search by keywords or topics to quickly find important moments. **What do you dislike about Chorus by ZoomInfo?** There isn’t much I dislike about Chorus, but if I had to pick something, it would be that the transcription isn’t always perfect, especially with overlapping voices or strong accents. It’s minor, but occasionally requires manual cleanup if you're relying on the transcript for notes or follow-up. Otherwise, the platform works really well for what we need. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Chorus helps solve the problem of lost context and missed insights from customer calls. Instead of relying on handwritten notes or memory, I can go back and review exact conversations, which makes follow-ups more accurate and efficient. ### 30. As a sales manager, Chorus has helped me to become the best sales coach I can be for my team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Chorus by ZoomInfo?** The conversation data that Chorus provides has been instrumental in identifying trends amongst the team. **What do you dislike about Chorus by ZoomInfo?** Same as before - some calls do fall through the cracks and do not get recorded. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** In the past when discussing accounts with sellers, I listen to the seller's perspective of what happened on the call and why they think the sales call wasn't successful. Chorus.ai allows me to listen to the entire call and catch things that the seller may have missed and offer them a different perspective. ### 31. The most efficient meeting analyzer on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Chorus by ZoomInfo?** The clarity of the recording is very high and the interface is visually successful and very practical (especially for sharing with external parties) **What do you dislike about Chorus by ZoomInfo?** The price is one of the highest on the market. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Chorus is a tool that records calls with clients. That way, we forget nothing, we better understand what people want, and we improve. It's like a super magical notebook for our team. ### 32. Really helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Chorus by ZoomInfo?** The AI summaries are super helpful for call notes. There's been a huge improvement in the last few years **What do you dislike about Chorus by ZoomInfo?** Continue building on AI functionality to keep up with compeition **Recommendations to others considering Chorus by ZoomInfo:** Great for sales teams! **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** -Being able to reference information discussed during calls -Using it as a training tool has been very beneficial -Also, enjoy having the transcripts to reference ### 33. Stay focussed on the customer and not your notes **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie G. | Bilingual Account Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Chorus by ZoomInfo?** I love that it send me summaries of my meeting, and I also love that it records it and I can go back and skim through the transcript to find important information the summarymight have missed. I go in once a morning and make sure it's turned on for all my meetings and leave it. It's that easy. Integration is super simple and easy. I get automatic email summaries after everymeeting so I don't need to much else unles I'm looking for it. I use this every day. Really easy once it's set up. **What do you dislike about Chorus by ZoomInfo?** I wish the meeting summaries were more detailed. I find that it misses a lot. I can go back into the transcripts but I do not love doing that and it takes time i don't have. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I can be more present with the customers I'm supporting instead of asking them to repeat themselves while I type or write notes. ### 34. Efficient way to take notes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Chorus by ZoomInfo?** The AI summaries are very good at picking out the key points of the conversation. **What do you dislike about Chorus by ZoomInfo?** Once in a while the recorder doesn't show up. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I've been abke to coach the SDRs on cold calls more effectively which has enabled me to see my team improve on their cold call success. ### 35. AI Accuracy Needs Improvement for Reliable Results **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Chorus by ZoomInfo?** Using it to give me more to back to sell and the ZI integration **What do you dislike about Chorus by ZoomInfo?** AI accuracy and trustworthiness sometimes is not reliable **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Spending less time note taking and more time active listening and selling ### 36. Makes meeting follow up so much more professional **Rating:** 5.0/5.0 stars **Reviewed by:** Meena S. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Chorus by ZoomInfo?** The automated summaries, easily being able to share recordings, and having it automaticlaly flag risks and mark all prospect questions so I can review them. **What do you dislike about Chorus by ZoomInfo?** My company is constantly making me justify why we use this when transcription is available in teams as is meeting recording. It would be great to have more automated features, like I make a table of all the questions asked with our answers in writing. I am doing this manually but if Chorus did this automatically that would be additional value it is providing us over simple meeting recording tools like Teams. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Not having to assign a specific person as a note taker to note questions for follow up. Saving time uploading and sharing recordings. Allows us to view other calls for onboarding or coaching. ### 37. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Denilson M. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Chorus by ZoomInfo?** It is a userfriendly tool and it makes our work lives easier **What do you dislike about Chorus by ZoomInfo?** Some of the info here is outdated but its still good **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Solving clients pain points ### 38. Good recording service - lacks other functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick B. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Chorus by ZoomInfo?** Background settings/ability to blur when in public places **What do you dislike about Chorus by ZoomInfo?** Does not always record - typically have 2/3 calls a month i can never find. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Automated call recordings ### 39. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi S. | Lead Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Chorus by ZoomInfo?** The call summary is an absolute delight! It's easy to use. I used it daily multiple times. **What do you dislike about Chorus by ZoomInfo?** Nothing yet, I like it too much! Maybe its expensive. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Call recording and transcript and summary. ### 40. Game Changer for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Chorus by ZoomInfo?** Chorus allows me to take snippets of important sections of clients meetings and send them directly to my clients. They have also be a tremendous help in organize the details of the meetings into an easy to read format, and have been invaluable for notetaking. **What do you dislike about Chorus by ZoomInfo?** Nothing so far. It does take soem time to render longer meetings but all in all it has not been to bad. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It allows me to search for keywords and pharases that are used during meetings and determine where I could improve my process. ### 41. CSAM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Chorus by ZoomInfo?** Record meetings that you can always look back for reference and it gives you summary of meeting which makes it easy for you to send notes to client. **What do you dislike about Chorus by ZoomInfo?** Sometimes you have to manually add Chorus to meetings, I believe it is because if meeting is booked in short duration but they should still have option for Chorus to join in automatically. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** It solves the problem by eliminating requirment of taking meeting notes manually as it sends you the summary of meeting. And also gives you conversation analytics. ### 42. Records Calls with great Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Chorus by ZoomInfo?** It easily pushes call recordings into your CRM and took great notes. **What do you dislike about Chorus by ZoomInfo?** Pricing is a little higher than competitors in the market. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Having is easy access to deals and good notes available. ### 43. Great product, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton Z. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Chorus by ZoomInfo?** The quantity of feedback metrics is amazing! **What do you dislike about Chorus by ZoomInfo?** Trying to find where i could import previous calls or videos was very frustrating. Why in the world is it inside settings and then halfway down as an option? Is this something you don't want people using? Otherwise, what's the reason for hiding it or making it so challenging to find? **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Just a great metric and analytic tracker for conference calls ### 44. Chorus has been an okay experience, will be moving to Gong next term, Used Clari before it was awful **Rating:** 3.0/5.0 stars **Reviewed by:** Justin S. | Senior Marketing Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Chorus by ZoomInfo?** It was not Clari, and Its pretty simple to use **What do you dislike about Chorus by ZoomInfo?** Not great at forcasting, We just keep playing hot potato with vendors and it can be frustrating. It's still better than Clari. All my teammates Hate Clari. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Recording calls for notes, and enablement ### 45. Excellent Note Taker That Follows You Wherever **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea K. | Customer Success Manager II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Chorus by ZoomInfo?** I have used Chorus for 4 years now and have always appreciated how it automatically joins and records my calls, even in other meeting platforms I may have to join due to customer requirements. Being able to go back and review my calls and send snippets of details to either support, product, or other teams for feedback is incredibly helpful, as well as the coaching aspect from my manager. The AI email creator feature has also been incredibly helpful and saved me time in crafting thorough follow-ups post-call that are timely and capture valuable action items. **What do you dislike about Chorus by ZoomInfo?** The AI email could be better - it does repeat items sometimes up to 3 times in different areas such as meeting summary, action items, and recaps so I do have to read it thoroughly to make sure everything flows and makes sense. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Chorus makes calls memorable and sharable with anyone and everyone who needs to be a part of a conversation. Support teams can easily see or hear a customer describe an issue, sales managers can coach a call, and follow up emails can be crafted with ease. ### 46. Excellent addition to zoom **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Chief Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Chorus by ZoomInfo?** I regularly use Chorus for work, and I work with clients who are outside my company. Chorus's separately shareable snippets have been wonderful for this use case, where I can clip a subset of the total meeting and share it with different team members internally or different client externally. Also, the transcription and visual representation of speakers on the timeline is wonderful. **What do you dislike about Chorus by ZoomInfo?** The only tricky thing I find about using Chorus, is when the pre-set time expires on a meeting and the recording finishes, I'm not sure how to re-start it dynamically, so when that happens I often find myself using the built-in cloud recording from zoom, and then sending my clients 2 links - one from chorus for the first 2/3 of the meeting, and then a separate less powerful link for the last 1/3 of the meeting. A simpler way of "extending" the meeting would be great, or the ability to start another recording directly from within zoom, would also be wonder. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I create many hours of content a week, training different customers. It can be very difficult to find exactly who said what when, and Chorus's audio transcription with speaker-detection helps enormously. Being able to open each of my meetings, and searching for particular phrases, and being able to listen to that snippet, has been wonderful. I regularly share the training videos with my students, but sometimes I have to excise parts at the start or the end. Being able to easily select a start-and-end-time for each clip, and then setting a password protection on that clip, has been wonderful. ### 47. Amazing help when it comes to record, transcribe and then share it with team. **Rating:** 5.0/5.0 stars **Reviewed by:** Fiza M. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Chorus by ZoomInfo?** As soon as the meeting is over, I get my transcribed meeting ready to share key points with colleagues and others. there is no need for extra time it's a snap away. Also, I did transcribe a few video meetings that were via my camera, and voila got it transcribed in a few minutes!!! **What do you dislike about Chorus by ZoomInfo?** Even after having valuable features, I find a few areas that still need improvement. For instance, asking a new user to join makes me give him a proper walkthrough due to the complex and overwhelming user interface, making navigation difficult. The customization options of the platform for reports and dashboards are also limited, which causes lags in performance, especially with large data volumes. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** One of the most important ones is transcribed meetings, which I further use for emailing them and creating content. also the action plans are equally important in the same scenario. ### 48. ZoomInfo is a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Rick D. | Enterprise Account Executive II - Acute Care, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Chorus by ZoomInfo?** Meetings can get in the weeds and intense which can make it challenging to take good notes while actually listening and responding. Chorus's summary of meetings has been a game changer for me when it comes to filling in many of the gaps in my notes. In a long sales cycle, having accurate and complete notes is important. It's easy to forget what happened long ago so I'm thankful to have Chorus! **What do you dislike about Chorus by ZoomInfo?** I don't know of any downsides to Chorus. It's one of my favorite software tools I've ever used in my ~18 year career in sales. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Meeting Recordings are helpful. They are frequently sent to prospects evaluating our software and are referred back to on occassion. Meetings snippets are great educational tools and allow you to see what your peers are doing The note taking function is my favorite part and helps fill in the gaps of my notes during important meetings ### 49. Makes my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Chorus by ZoomInfo?** I love the meeting notes readout generated for both interal documentation, as well as for my own personal 'keeping up' with what was discussed. **What do you dislike about Chorus by ZoomInfo?** The UI of Chorus.ai's website is a bit clunky to navigate. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** I take notes, but the Chorus AI note readout makes sure I don't overlook anything that was discussed and gives a record of what was discussed in case there is any confusion about it down the road. ### 50. Used for every sales call **Rating:** 5.0/5.0 stars **Reviewed by:** Thanh N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Chorus by ZoomInfo?** Saves time on call recaps, next steps. I no longer have to take copious notes during my calls Ability to go back weeks later to review the call Recaps sent via email and integration with Salesforce The features when rewatching a video - speed, conversation metrics, transcript and ability to search transcript, ability to make snippets, ability to share snippets, follow-up ietms listed out (next steps and to-do's, engaging Qs, prospecing Qs) **What do you dislike about Chorus by ZoomInfo?** Not always but sometimes... The pre meeting data is incorrect The calendar doesn't sync correctly with my outlook The meetings don't get logged in Salesforce The speaker information is incorrect There are work arounds but can be cumbersome. **What problems is Chorus by ZoomInfo solving and how is that benefiting you?** Forgetting details during meetings - I no longer have to take copious notes during my calls. Ability to remember previous client meetings months prior. Sales people not logging calls. Making it easier for me to send recap emails to clients and log my calls. Coaching based on the call itself is helpful to make improvements in the future. Overall value is saving time. ## Chorus by ZoomInfo Discussions - [Can I download my own presentation on local computer storage](https://www.g2.com/discussions/can-i-download-my-own-presentation-on-local-computer-storage) - 1 comment, 1 upvote - [What is the best way to ask for a trial of your product?](https://www.g2.com/discussions/15615-what-is-the-best-way-to-ask-for-a-trial-of-your-product) - 1 comment, 1 upvote - [What tools or software are your customers typically integrating Chorus with?](https://www.g2.com/discussions/15178-what-tools-or-software-are-your-customers-typically-integrating-chorus-with) - 4 comments, 1 upvote - [Can I create clips and separate sections or parts of a single recording and break them into two?](https://www.g2.com/discussions/15105-can-i-create-clips-and-separate-sections-or-parts-of-a-single-recording-and-break-them-into-two) - 1 comment, 1 upvote - [Is there an effective way to download recorded demos?](https://www.g2.com/discussions/15052-is-there-an-effective-way-to-download-recorded-demos) - 1 comment, 1 upvote - [View Chorus by ZoomInfo pricing details and edition comparison](https://www.g2.com/products/chorus-by-zoominfo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A18%3A37+-0500&secure%5Bsession_id%5D=9d9634b4-6f24-4b4f-b170-614dcb7689ec&secure%5Btoken%5D=e3aedf966f7235a1b685b0c9dba982304c2ce4efca409daf20213a80499e0c36&format=llm_user) ## Chorus by ZoomInfo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Allego](https://www.g2.com/products/allego/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Asana for Gmail for G Suite](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Chorus by ZoomInfo Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Incentives** - Triggers - Leaderboards **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Chorus by ZoomInfo Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,494 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,427 reviews)