The features I like best about CDK Drive are as follows. First, CDK's comprehensive tool list enables one to complete an accurate job. CDK Drive has often-used tools in an easy to reach menu, including the rightmost sidebar. From this sidebar, one can access important information including how many old, open repair orders and special order requests. This enables one to keep a clean-running parts department and maintain my set of files so I don't have many things hanging in the system. Further, CDK Drive enables special tools customized by CDK's own people to meet our requirements regarding Ford -- as we are a Ford dealership. My particular job requires the utmost attention to detail, as Ford part numbers are used on a frequent basis. There is no getting around this fact: I must pay attention and be detailed. Therefore, CDK Drive's ability to incorporate a scanning device helps with accuracy. I do morning receiving. The old way is by hand and paper, and the new way is by using the scanning device. It makes the process go a little more slowly but ensures accurate posting. Some dealerships don't have their CDK system set up to do scan-posting. We do, and it is an invaluable tool to ensure not only accurate receiving but physical inventory.
The least helpful aspect of CDK Drive revolves around reports. Quite frankly, I honestly don't know if CDK Drive allows me to run reports and such. Our dealership is divided into the main dealer and truck center. It would be nice to add some custom type of analysis so I can discern how frequently a specific part is sold and more importantly where. This helps with stocking parts. I understand CDK Drive has a reports feature, and I am unfamiliar with what you can do with it. The PDA feature doesn't seem as robust as it could be. Specifically, our previous software Auto/Mate allowed us to discern how frequently a part is sold and by whom. The layout was more user-friendly. PDA is more wooden. In fact, CDK Drive is quite wooden sometimes, but what else do you expect from dealership software? It needs to get the job done and this type of job requires thought. You don't need sometime too intuitive or else its possible accuracy could go down. In short, PDA functions are not what I would expect.
CDK Drive is an excellent dealership program that enables people to get the job done accurately, incorporating important information where needed and adding intuitive tools when required.
The business problems CDK Drive enables myself to solve involve accurate inventory and parts receiving. It gives me the tools I need in order to maintain an incredible level of accuracy from this literal parts back door-end of the whole dealership. Parts receiving is an often unseen but most important aspect of running a parts department. Before I puff up the job much, I must say the following: It is a vital link, as important as the other departments. If parts receiving accuracy suffers, it potentially affects many other dealership processes and slows other processes down: a part not received puts a dent in customer service, inventory is thrown off, future parts sales are affected because the part is impossible to find despite having positive inventory. The bottom line is customer service. If we can't serve our customers well, we cannot do our jobs well. CDK Drive enables me to work thoughtfully, accurately, and with detail needed to serve customers well.