--- title: CDK Reviews meta_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 116 scale: '5' date_modified: '2026-07-14' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.0/5.0 **Total Reviews:** 116 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## CDK Reviews ### 1. Great Accounting Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about CDK?** What I like best is the simplicity of it to use. I also like that it gives you real time aging. **What do you dislike about CDK?** The only thing I would like to see improved is a more specific date and time stamp for postings. **What problems is CDK solving and how is that benefiting you?** One benefit is everyone can be in the program at the same time and it updates immediately. ### 2. New CDK user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about CDK?** That it stores the information of vendors used previously **What do you dislike about CDK?** How easy it is to get stuck on the input screen **What problems is CDK solving and how is that benefiting you?** Beneficial in tracking transportation cost ### 3. Cdk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CDK?** I like that it’s very easy to find customers. It’s easy to input a client. Colourfuln and laid out well. Easy to navigate. **What do you dislike about CDK?** Sometimes finicky. Sometimes emails or notifications don’t disappear even though you have selected to delete them. **What problems is CDK solving and how is that benefiting you?** My problem is the consistency of how well cdk is functioning. Sometimes it does what I want I to when I click on something, at other times not. ### 4. I enjoyed using "Lightspeed" by CDK Global **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2019 **What do you like best about CDK?** I enjoyed using "Lightspeed" by CDK Global. It was very easy to use and quite simple to learn. There is room for trial and error, and customer service is easily reachable, and helpful as well. **What do you dislike about CDK?** I used Lightspeed during both my sales and shipping and receiving duties at work. I disliked the process of having to "unrecieve" if you've accidentally recieved something at the wrong price. Other than that, I generally have no complaints. **Recommendations to others considering CDK:** Use customer support as often as needed. They are very helpful and prompt. **What problems is CDK solving and how is that benefiting you?** Much easier than the Comptron system we were using before. More options, access, and easier navigation. We are having much less issues with sales and returns since using CDK Global. ### 5. It gets the job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Shelby B. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about CDK?** It's a simple system to learn, which is helpful for both generations that arent hyper focused on technology, and those that are learning new skills on top of new systems. **What do you dislike about CDK?** While sometimes it's nice to have 10 ways to do something, sometimes that makes it harder to explain to someone, because they will get different answers from everyone. It could be more streamlined. **Recommendations to others considering CDK:** Overall a simple system to use. **What problems is CDK solving and how is that benefiting you?** The manual check option is great. It was a struggle even with the help of CDK Support to figure out how to utilize this option, but now it is the best way to put in rebates. ### 6. Accounting **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin V. | Senior Analyst, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about CDK?** The custom reports and database were very helpfull **What do you dislike about CDK?** Slow, can’t upload custom journals from excel **Recommendations to others considering CDK:** Solid software for small dealerships **What problems is CDK solving and how is that benefiting you?** Tracking expenses ### 7. A bit outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about CDK?** I like that CDK has several features available to help operations **What do you dislike about CDK?** It feels really outdated and sometimes causes more issues than it should. **What problems is CDK solving and how is that benefiting you?** It helps keep our inventory in one place ### 8. CDK REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about CDK?** I like how easy CDK is to use and navigate through for my daily work duties. It is awesome to customize to the work that belongs to my current position and versatile when changing positions in my company. **What do you dislike about CDK?** I dislike that sometimes it will freeze and not save my work. Although CDK is awesome and I do not have many bad things at all to say about the software itself. **What problems is CDK solving and how is that benefiting you?** I use CDK every single day to scan documents into, save documents, look up needed documents for my daily activities. CDK is very valuable for the company I work for and I would recommend it to anyone. ### 9. CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about CDK?** Easily integrated with other applications we work with **What do you dislike about CDK?** The interface Seems a little out of date, old **What problems is CDK solving and how is that benefiting you?** Quickly print car deals for clients and helps verify numbers are corre ### 10. User-Friendly and Not Over-Complicated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about CDK?** The tutorials and help button have made navigating the platform an easy experience. **What do you dislike about CDK?** Sometimes, parts of a page (or the entire content) of a page will not load or be displayed. **Recommendations to others considering CDK:** The platform itself can be easy to navigate, however when information does not load or populate on the page you are visiting it can become difficult at times. It doesn't help that the Technical Support staff for CDK can take days to resolve a case or get back to you with an answer either, but usually this is not the case. **What problems is CDK solving and how is that benefiting you?** Data and analytics for the website. It has helped me with configuring the layout of my website to appeal more to users interactions. ### 11. CDK is great for when you don't need it, and horrible when you do **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about CDK?** I love the entire UI. It is exceptionally easy to use, simplistic in nature, and just a great overall tool for the automotive industry. **What do you dislike about CDK?** I dislike how many bugs constantly make themselves apparent. It takes a lot for me to grow impatient with a piece of software but this occurs whenever I need to do something, and the fact that it does not actively work all of the time is infuriating. Especially for the price point we pay. **What problems is CDK solving and how is that benefiting you?** We have had numerous problems with the support systems, but we now have a dedicated senior support relations manager ### 12. Fairly simple to use but only through training. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about CDK?** It is easy to use after repetition of use. After a while of training it is simple to navigate through the different functions. **What do you dislike about CDK?** It is not laid out easily for new users coming in. It does not give good directions to new users on specific functions. **What problems is CDK solving and how is that benefiting you?** CDK helped solve a blanket need for all of the sales processing our company had in creating invoices and processing shipments. ### 13. Reliable & Fast **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about CDK?** It’s fast & reliable. Ease of use & can have multiple windows to operate within. Also, it’s great to track sales & very customizable **What do you dislike about CDK?** Too many separate tabs when it could be streamlined closer to the old Reynolds & Reynolds **Recommendations to others considering CDK:** Reliable product **What problems is CDK solving and how is that benefiting you?** Automotive Repair ### 14. CDK (FRIEND OR FOE) **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie M. | Parts Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about CDK?** The ability to use the software to complete every day tasks as a parts advisor. Syncing parts from our electronic catalog to inquire of, quote and sell parts to customers both wholesale and counter alike. **What do you dislike about CDK?** The constant errors that one experiences day to day. Having to restart the program on a daily basis due to errors that occur. Function tabs do not work most of the time. **What problems is CDK solving and how is that benefiting you?** Eliminating the time it takes to search quote and sell parts to customers in the automotive industry both wholesale and counter retailers alike. ### 15. Okay **Rating:** 3.5/5.0 stars **Reviewed by:** Joe L. | Internet Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about CDK?** I like that it works and functions as it should **What do you dislike about CDK?** I dislike the long wait times on hold when trying to get support. Also the menu when trying to get through on the phone is way too big. Too many products. The support itself takes too long and doesn't get completed. **What problems is CDK solving and how is that benefiting you?** website credit apps. ### 16. Using CDK **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about CDK?** Is it easy to locate customer information and past repair orders **What do you dislike about CDK?** I dislike how I am using the program and it freezes up **Recommendations to others considering CDK:** It is easy to use and you can do multiple screens on it **What problems is CDK solving and how is that benefiting you?** It has it made it easier for everyone to work and get repair orders done and close ### 17. Dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2019 **What do you like best about CDK?** Our dealership uses this software for almost everything important. From stocking in vehicles to accounting to keeping track of time. **What do you dislike about CDK?** It looks a little outdated but still good to use **Recommendations to others considering CDK:** Definitely give it a try, especially for large businesses. **What problems is CDK solving and how is that benefiting you?** I love that we can be in more than one tab at once. ### 18. Toyota Service Writing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about CDK?** Ease of writing up simple service. I can knock out simple things such as oil changes in a total of minutes, start to close. **What do you dislike about CDK?** Tends to be complicated. Requires a lot of coding and memorization, while having 100 different Op-Codes for the same operation. **Recommendations to others considering CDK:** Be prepared for a lot of different ways to do the same thing. There is no “one correct way” so find what works best for you. **What problems is CDK solving and how is that benefiting you?** Ease of pulling up service history on the fly. It looks good for the customer to see you in control. ### 19. Very Complete Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about CDK?** I like that the command functions have not changed in 20 plus years Very reliable and robust always works great support team **What do you dislike about CDK?** internet based now if you have internet problems no cdk **Recommendations to others considering CDK:** Very good and stable **What problems is CDK solving and how is that benefiting you?** inventory control cost dealing deal creation a lot of benefits can control all of the deal with internal screens and integrates to manufacture oem sites ### 20. Wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2018 **What do you like best about CDK?** It was really easy to learn all of the functions **What do you dislike about CDK?** I do not like that it will take a while to load **What problems is CDK solving and how is that benefiting you?** CDK helps me to input data very quickly and shows what parts we have and do not have. ### 21. CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about CDK?** Its very straight forward not confusing **What do you dislike about CDK?** I have to remember certain codes to access certain things. **What problems is CDK solving and how is that benefiting you?** Simplicity would be the best benefit of them all. ### 22. Huge fan of this software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about CDK?** I've been a long time ADP user, after changing to CDK it was nice to still have the familiar interface. As a parts salesman it's quick and efficient to sell parts and perform every aspect of your job. **What do you dislike about CDK?** Occasionally if someone stays logged in over night some reports won't update. This was usually only a problem at end of month. **What problems is CDK solving and how is that benefiting you?** Parts can be a finicky business. CDK is an industry leader in automotive software. ### 23. CDK is like take a step back in time **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about CDK?** I like that I have the ability to search specific services within a date rage, which helps when I’m trying to find an RO without having customer name. or work order number **What do you dislike about CDK?** It’s clunky and outdated. Feels like is stepped into 1999 **What problems is CDK solving and how is that benefiting you?** I am writing and closing work orders. And dispatching jobs to technicians. ### 24. Simple to use platform to manage our business **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan R. | Business Development Director, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2018 **What do you like best about CDK?** Ease of use, integration with other systems, reliability **What do you dislike about CDK?** There is always something that could be improved with any program. From time to time, I do see little bugs with integration, but I have seem many more issues with other platforms that i have used. CDK by far, is the best one I have used. **What problems is CDK solving and how is that benefiting you?** Managing our customer base, most service functions are used through CDK ### 25. NOT USER FRIENDLY DMS FOR DEALERSHIP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2018 **What do you like best about CDK?** They have good reps that are trying their best to help out. After you learn all the commands it is fairly fast to use. **What do you dislike about CDK?** Their new CRM system is full of glitches. Sales cannot even update customer's address before pushing the deal to DMS. Software in 2018 that doesn't allow you to us ESC, Tab or mouse should have its code rewritten. **What problems is CDK solving and how is that benefiting you?** ECONTRACTING ### 26. Great dealer software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2018 **What do you like best about CDK?** I like the usability and ease of CDK. It wasn't hard to learn and is very organized. **What do you dislike about CDK?** It can lag a little. Support can take a while to fix your problems. But all in all there isn't much I dislike. **What problems is CDK solving and how is that benefiting you?** CDK provides a good user experience. Since we are more organized through CDK we can focus on our customers more. ### 27. Poor UI **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about CDK?** Has the features to solve any problem within a dealership **What do you dislike about CDK?** The UI is messy and very difficult to navigate. Many features are hidden. **What problems is CDK solving and how is that benefiting you?** Invoicing ### 28. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2018 **What do you like best about CDK?** I love the integration between departments. I can pull customers info from sales into parts which makes billing a breeze. **What do you dislike about CDK?** I’m not a huge fan of the command based system. **What problems is CDK solving and how is that benefiting you?** Moving customer information from other departments into my sales invoices easily. ### 29. complete program that does everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about CDK?** easy to use for calculations and managing everyday parts transaction **What do you dislike about CDK?** too much function avaiable that is not relevant to my profession **What problems is CDK solving and how is that benefiting you?** parts managing ### 30. CDK Dealer Software **Rating:** 4.5/5.0 stars **Reviewed by:** Angelina M. | Digital Sales & Media Manager Australasia, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about CDK?** Straight forward EDM creation process, great value for clients in the automotive industry. Really good back up and tech support from these guys. Lots of room to update the database and be very specific in your targeting. They often help clients send EDMs and provide onsite visits. **What do you dislike about CDK?** Even with training, if software is not your thing, you'll need support It's evolving, there are some integrations needed that are in the pipeline, I'm interested to see how these assist wholistically, the Digital Marketing strategies moving forward. **Recommendations to others considering CDK:** As with any systems integration and software, support is key. There are plenty of how to videos online & there are scheduled sessions for training available upon request where multiple parties in your business, can conference call and team view, all set up by the Pentana, CDK Global, Dealersocket team. **What problems is CDK solving and how is that benefiting you?** Selling more vehicles, upgrading our CRM witheverything we need to assist our customers, including preferred contact methods and frequency for Digital Marketing, EDMs, Service Specials, getting our Sales & Service offers in front of our exiting database and also out to new prospects in our PMA. ### 31. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about CDK?** Easy to access customers and pull up information in a timely manner. **What do you dislike about CDK?** Sometimes takes a little while to load, program is sometimes too large and loads info we don't need for our department. **What problems is CDK solving and how is that benefiting you?** You can keep all of your information in one spot. ### 32. CDK Drive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about CDK?** Easy to use and navigate. Adding notes to your receivables clients is great. **What do you dislike about CDK?** Don't like the new format to send invoices thru e-mail. Too many steps. **What problems is CDK solving and how is that benefiting you?** Keeping accounts receivables up to date and accurate. ### 33. Nickel and dime you for almost everything. Does not play well with others. Always upselling. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about CDK?** Integrates *most* of our day to day department needs. Connects, via a cloud solution, our two stores and a total of 6 buildings. End of year info cleaner for our accountant. Service and support group seems to be well-run and helpful. Most of the time same day resolutions. **What do you dislike about CDK?** Just about everything else. No VPN. No remote access. Will not let outside companies integrate even after charging their extortion 3PA fees. If you are a vendor that tries to sell a product even remotely close to another CDK offering they make it tough on the vendor and the customer. Almost everything is an "upsell". **Recommendations to others considering CDK:** BE CAREFUL. Contracts are for life. Not really, but think carefully. **What problems is CDK solving and how is that benefiting you?** Again, our DMS is a vital part of our daily operations. ### 34. CDK for Starbucks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about CDK?** The information for vehicle costs is updated and accurate **What do you dislike about CDK?** Not at all intuitive for F&I applications **What problems is CDK solving and how is that benefiting you?** It answers the question: what costs do I have in this vehicle and can I accept the customers offer based on this information. ### 35. Good user friendly program **Rating:** 4.5/5.0 stars **Reviewed by:** Angelique D. | Accounting Specialist, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about CDK?** The program is user friendly and easy hh **What do you dislike about CDK?** Some screens don’t allow you to click gb **What problems is CDK solving and how is that benefiting you?** Financing, billing, pulling vehicle information. The program is easy ### 36. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Service BDC Administrator , Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about CDK?** Very easy to use, easy to teach someone new how to use program. **What do you dislike about CDK?** Sometimes can be slow, very buggy at first. **What problems is CDK solving and how is that benefiting you?** Easier to do appointments and vehicle walk arounds. ### 37. Great product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about CDK?** I like at is very customizable and easy to used. **What do you dislike about CDK?** It's a bit dated and the system has lost leads before. **Recommendations to others considering CDK:** It's a great product! You will save a lot of money compared to the other CRM providers for the same results. We have never had an issue with support not knowing about an issue. Support has also contacted us a few times alerting us to a problem and assuring that they are doing their best to fix it. **What problems is CDK solving and how is that benefiting you?** It's very easy to navigate. We used it for our dealership CRM and you can create so many tabs to efficiently keep up with your tasks. ### 38. CDK **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about CDK?** The New CDK Service (service edge) application. It puts repair orders in "buckets" based on where it is at in the repair process (awaiting dispatch, awaiting parts est, pending approval, being inspected, awaiting review, awaiting repair and being repaired) You can approve repairs with a click of a button that relays the approval to the parts department and technician. You can also see the Multipoint on the screen any time. It eliminates a lot of back and forth when wondering where a car is at in the process **What do you dislike about CDK?** CDK service is unpredictable at times. Sometimes it doesn't allow you to do simple tasks that are easy in the previous system. Glitchy **Recommendations to others considering CDK:** CDK is great. The new features like CDK Service are not perfect but is a great tool that will improve productivity if used properly. **What problems is CDK solving and how is that benefiting you?** Easy to track dispatching and repair order processes from write up. "buckets" show where each vehicle is in the process of repair without wasting a lot of time going back and forth talking to staff trying to find out. Easy approval of repairs. Great Mutlipoint integration/sharing. ### 39. Good But can use improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Calvin B. | Internet Sales Consultant, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about CDK?** The ability to keep all history purchases and service visits. Also, the ability to match a stock when it comes in to alert you a potential unit for a customer. Relatively easy to navigate and offers great options on report printing as well as its updating system. **What do you dislike about CDK?** does not have texting feature for customers. Emailing needs to be revamped to allow more options in this digital era. Also, video or live video interactions with customers. Other fine tunements in certain controls for completing tasks.. Some options are overkill.. **Recommendations to others considering CDK:** Make sure on the setup process that you are meticulous in setting up every lil options due to the cost after they leave from the initial set up phase. Also make sure you have a dedicated person to over see on a daily basis the operations for sales and management. **What problems is CDK solving and how is that benefiting you?** Well not to many business problems I would say just ability to create and track sales. ### 40. Excellent option for multipurpose system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about CDK?** Entering AP/AR is very simple and easy to learn. I also like that we are able to use one system company wide for all aspects of the business. **What do you dislike about CDK?** It is not always easy to find the pages I need to open if you don't have the page code. **Recommendations to others considering CDK:** This is a very good system to use if you are in the transportation industry. You can utilize the accounting system as well as track inventory of the fleet. **What problems is CDK solving and how is that benefiting you?** Being able to utilize one system company wide for all aspects of the business enables us to save money. ### 41. Almost too complicated to be efficient. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about CDK?** I like the breadth of information available when working with billing and maintenance management. **What do you dislike about CDK?** There are too many instances where information gets lost between desktops. Too often a unit gets attached to the wrong VIN number and cannot be corrected without high-level access. **What problems is CDK solving and how is that benefiting you?** Everything I need to keep track of my fleet is there in CDK, from monthly billing, to maintenance recording, to service tracking, it’s all there. ### 42. CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about CDK?** Very user friendly. Applications are pretty easy to understand and the tech support is always more than willing to help and actually walk you through your concerns rather than just fix it for you. **What do you dislike about CDK?** We do find it hard to sometimes get ahold of our account advocate and often have to call the general support number rather than our specific account advocate who already has all of our information on hand. **What problems is CDK solving and how is that benefiting you?** Being able to sell more cars and having all of our vehicle information pulled to our website has been great! ### 43. Great software with little to no mouse use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about CDK?** 99% of use is via keyboard which offers less opportunity for need of use of mouse. **What do you dislike about CDK?** No easy copy/paste via keyboard function. Cannot see more than a few lines of info when viewing vehicle history. **Recommendations to others considering CDK:** Very easy to use if you have used Reynolds and Reynolds prior (pre-Ignite). **What problems is CDK solving and how is that benefiting you?** Entering data especially with the copious amounts needed to service a vehicle. ### 44. Meh **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about CDK?** It’s very user friendly it was super easy to learn and pick up how to use it **What do you dislike about CDK?** Everything else, it’s glitchy it’ll freeze or shut down randomly. Randomly stop working **What problems is CDK solving and how is that benefiting you?** Mostly the glitches that keep happening and prevent us from working ### 45. Software to meet a lot of needs **Rating:** 4.0/5.0 stars **Reviewed by:** Crista H. | Director of Marketing and Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2017 **What do you like best about CDK?** CDK offers a solution that meets a lot of need at our dealership, from F&I, to payroll, to Inventory, to Accounting, to Service, to Parts and more! **What do you dislike about CDK?** It can at times be difficult to get a hold of support and get issues resolved quickly. **Recommendations to others considering CDK:** Do all your research about integration with other third party vendors. There are some vendors we use that don't integrate with CDK which causes manual work-arounds. **What problems is CDK solving and how is that benefiting you?** We use a version of CDK called DASH. CDK allows us to manage most aspects of our business. We use it for accounting, selling vehicles, payroll, repair orders and more. ### 46. A reliable program **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle K. | Business Development, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2017 **What do you like best about CDK?** Once you have it down you kind of got it forever. Teaching it takes a little while but it in my experiences is just a matter of memorization of codes and process. The multiples sales and management roles I have had we have used this product and just like any other product we have our issues but they are never left unresolved. **What do you dislike about CDK?** It is reliable however it looks like it is from 30 years ago. some updates to easier use and teaching would be nice to have. **Recommendations to others considering CDK:** It is well worth it for the price. Value exceeds the price far better then other programs I have expereinced **What problems is CDK solving and how is that benefiting you?** the organization and saved data help us to create better data mining everyday. It would be tough to list out all of our benefits. Over all a great product. ### 47. Easy to learn and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about CDK?** CDK Drive is very easy to use and so many different things can be done on it from payroll to inventory. **What do you dislike about CDK?** I wish there were easier ways to get to certain parts of CDK **Recommendations to others considering CDK:** easy to intergrade in to daily routine. **What problems is CDK solving and how is that benefiting you?** keeping better track of accounts that are due. ### 48. Not up to par for Accounting Functions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about CDK?** Extremely simple design, users at all levels and positions in the business can use it, there are many ways to search for entries **What do you dislike about CDK?** Basic accounting functions missing (i.e. reversing entries, etc.), journal entry function is finicky and errors out a lot, the smartgrid is difficult to use but marketed as an advantage of CDK (it's easier to just export your data into excel) **Recommendations to others considering CDK:** Gets the job done, but could be more accounting user friendly **What problems is CDK solving and how is that benefiting you?** Everything is connected at different levels of the business ### 49. CDK Drive: easy to use with full DMS integration! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2018 **What do you like best about CDK?** All systems under one roof! Can do accounting, service, sales, and finance applications! Has reporting. **What do you dislike about CDK?** Duplicate prompts, can be very slow at times. **Recommendations to others considering CDK:** Very user friendly with multiple capabilities. **What problems is CDK solving and how is that benefiting you?** Day to day activity within a dealership! ### 50. Cdk **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about CDK?** The Cdk system is very user friendly. **What do you dislike about CDK?** It has many glitches and often goes down. **What problems is CDK solving and how is that benefiting you?** It is a good way to keep track of customers ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+00%3A51%3A21+-0500&secure%5Bsession_id%5D=b16769b0-37b1-4d7f-904b-20c7aefc7d19&secure%5Btoken%5D=506a85b35222502201ea545410904606cd3b02eb3322be570393f99e81c7b748&format=llm_user) ## CDK Integrations - [Decisive Tactics Serial](https://www.g2.com/products/decisive-tactics-serial/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)