--- title: CDK Reviews meta_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 116 scale: '5' date_modified: '2026-07-14' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.0/5.0 **Total Reviews:** 116 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## CDK Reviews ### 1. CDK is OK **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about CDK?** I think that the support system is definitely the best thing about this program. **What do you dislike about CDK?** Always has software-related issues, which requires a Technician (whether virtually or physically). Sometimes it takes DAYS for support to get back in touch with you. **What problems is CDK solving and how is that benefiting you?** Multiple functions in one program (payroll, bank deposits, time clock, file managers, inventory). ### 2. Outstanding dms software suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about CDK?** I appreciate how easy it is to write a repair order **What do you dislike about CDK?** I dislike how buggy it is, I seem to have 2 or more errors a day **What problems is CDK solving and how is that benefiting you?** CDk is our dealership management system, it functions as a customer data bad ### 3. CDK in a car dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about CDK?** I really enjoy all of the aspects you can choose from on CDK. There are so many things that you can pick and choose from to make your dealership easier to work with. You can check a guest in, work on there paperwork and check them out all very easily. We have it set up where we can see all of our appointments and if someone doesn't show up or check in there appointment becomes bolded which then means our call center will call the guest and see if they have to reschedule there appointment for another day. **What do you dislike about CDK?** There isn't much I dislike about CDK but one thing that I dislike about it is sometimes there are malfunctions and then it confuses everyone and sometimes it doesn't work. Another thing that I dislike about CDK is that when you want to exit you have to "leave" every tab and it would be just easier if you could just close out everything with just one click. **What problems is CDK solving and how is that benefiting you?** We use CDK Drive as a check in and check out basis for our dealership. It is easy to see who is coming in for an appointment and how many appointments we have for the day. Another benefit is, is that you can look up any repair order just by typing in the vin number. Also, we have an accounting tab which is very helpful for me especially because I work with accounting. ### 4. Handles all of our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about CDK?** CDK allows the entire staff to perform all day! **What do you dislike about CDK?** Not much to say here, it supports all departments well. **Recommendations to others considering CDK:** Best on the market **What problems is CDK solving and how is that benefiting you?** Being able to track lost sales. Increased profits. ### 5. Good experience with CDK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2018 **What do you like best about CDK?** I like the ease of the program. It’s simply to use. **What do you dislike about CDK?** I don’t have any dislikes with the program **What problems is CDK solving and how is that benefiting you?** We are able to manage all of our deals via cdk. ### 6. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas W. | Maintenance Staff, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about CDK?** Ease of use, streamline interface, communication is fast **What do you dislike about CDK?** Allowing Mechanics to add lines, able to add options **What problems is CDK solving and how is that benefiting you?** None at this time ### 7. Effective for multiple departments but not super user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about CDK?** Easy for multiple departments to share information on one client profile over time. **What do you dislike about CDK?** Only one person can be working in on customer profile at a time. **What problems is CDK solving and how is that benefiting you?** Easy to track a customer from one department to the next and from one store to the next. ### 8. I’m a service writer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about CDK?** I like the point and click options and shortened tabs for vehicle history. **What do you dislike about CDK?** The system sometimes freezes or slows down when I have a customer waiting. **What problems is CDK solving and how is that benefiting you?** The system is going to be more efficient once we get in the pace of it. ### 9. This program makes my life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about CDK?** I love that CDK works well with the other programs and websites I use on a daily basis **What do you dislike about CDK?** There isn’t anything to dislike support is built in **Recommendations to others considering CDK:** Try it you’ll love it **What problems is CDK solving and how is that benefiting you?** We are able to import vehicle data into cdk flawlessly saving time and money ### 10. I prefer Reynolds and reynol **Rating:** 1.0/5.0 stars **Reviewed by:** Essence H. | Service Consultant, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about CDK?** The easy to remember launch codes are great. **What do you dislike about CDK?** It’s not compatible with Kia Motors software **Recommendations to others considering CDK:** If your manufacturer is already signed to Reynolds and Reynolds, don’t bother switching. **What problems is CDK solving and how is that benefiting you?** Writing repair orders. It’s not compatible with Kia Motors Software and information doesn’t transfer. ### 11. Cumbersome Software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about CDK?** I do like the reporting capabilities that the system has **What do you dislike about CDK?** There are so many limitations to the system and trying to work with CDK to have system setting changed is hard. **What problems is CDK solving and how is that benefiting you?** We are trying to adjust system settings to allow for ease of use at Shared Services ### 12. 2 ways to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about CDK?** There are two ways to use this, it’s overall easy to learn and multiple ways to do similar things. Whether it’s accounting or service or even sales/finance, it’s an all in one. **What do you dislike about CDK?** A lot of glitches if you are unfimiliar with it. **What problems is CDK solving and how is that benefiting you?** All in one software for sales, service, and accounting. ### 13. Writing up ROs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about CDK?** CDK makes it very easy to write up ROs . **What do you dislike about CDK?** Nothing I love using CDK. Makes life better **What problems is CDK solving and how is that benefiting you?** We used to use it clocking in but that's just changed. We now just write up ROs ### 14. it was great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about CDK?** clocking in and out. writing up paper work for clients **What do you dislike about CDK?** i haven't had any problems. i will be recommending to everyone **What problems is CDK solving and how is that benefiting you?** we closed credit card payments and we close out ROS ### 15. Great once you've been trained! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah C. | Recruitment,Training, and Database Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2016 **What do you like best about CDK?** The compatibility that CDK has for so much other software is extremely useful. Also, the pre-built reports are logically created, and one can create custom reports easily. The chat help line is a wonderful addition. **What do you dislike about CDK?** There are no training videos available that I found, so it would be nice if they were either added or more obviously located. I went through quite a bit of self-guided exploration that I would have preferred to avoid. Also, the Support Center is never available by phone. The chat is much better. **Recommendations to others considering CDK:** Be patient, and find a contact at the support center to build a relationship with. **What problems is CDK solving and how is that benefiting you?** We are solving the problem of syncing Service appointments from DealerSocket to ADP and back again. ### 16. Long learning curve - best to adapt your processes to its abilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie R. | Accounts Receivable Specialist, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2016 **What do you like best about CDK?** I appreciate that it is an all-in-one solution for most aspects of running a dealership. Once you learn it, the tools are quite powerful. **What do you dislike about CDK?** It doesn't seem to have kept up with the times - many areas still look like DOS and the interfaces are inconsistent in how they function. Also, the learning curve is really steep - even if you've been using it for quite a while, if you don't use it for a specific task, entire parts of the software will be beyond your knowledge and can be difficult to pick up without dedicated practice. **Recommendations to others considering CDK:** Definitely look into all of your training options and consider signing up for the optional quarterly training. It is hard to even know what questions to ask until you've been working with the software for a while. **What problems is CDK solving and how is that benefiting you?** I don't know that CDK has truly solved problems that would not be able to be solved with a similar product, but I don't have much experience with other similar products. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+01%3A29%3A22+-0500&secure%5Bsession_id%5D=f8b15537-8b56-49d2-ac1f-513180a15202&secure%5Btoken%5D=aaa160815bddd7a18aff2b1ecd8f2d7b789722d512d8b3410206faf755378e26&format=llm_user) ## CDK Integrations - [Decisive Tactics Serial](https://www.g2.com/products/decisive-tactics-serial/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)