--- title: CDK Reviews meta_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 116 scale: '5' date_modified: '2026-07-14' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.0/5.0 **Total Reviews:** 116 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A05%3A10+-0500&secure%5Bsession_id%5D=13828912-c5cb-4fc9-803f-87d5519c4f1e&secure%5Btoken%5D=8fe3a0efd8243093382d31350f01d68a27b8f200a85f9d5f8b1722d1015fa7d8&format=llm_user) ## CDK Integrations - [Decisive Tactics Serial](https://www.g2.com/products/decisive-tactics-serial/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)