--- title: CDK Reviews meta\_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 116 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 116 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews & Product Details Visit Website CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. * * * Product Website CDK Seller [CDK Global](https://www.g2.com/sellers/cdk-global) Discussions [CDK Community](https://www.g2.com/products/cdk/discuss) Languages Supported English Solution Type All-in-One Overview by Heather Erickson Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/cdk/pricing) ## CDK Integrations (5) What do users say about integrations? Verified by CDK [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Decisive Tactics Serial ](https://www.g2.com/products/decisive-tactics-serial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") vAuto Provision ](https://www.g2.com/products/vauto-provision/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yooz ](https://www.g2.com/products/yooz/reviews) Show More ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 6/28/2021 "Overtly Complicated DMS system" 1.5/5 What do you like best about CDK? It's pretty easy to install and keep running, but otherwise using it's not as intuitive as newer systems Review collected by and hosted on G2.com. What do you dislike about CDK? Custome support and it's UI is useless. IT's impossible to fix any problems, and if something breaks their is a code that might or might not fix it without have to reinstall the program. Review collected by and hosted on G2.com. What problems is CDK solving and how is that benefiting you? While we've used it for years, we are not solving any new problems, just doing our day-to-day work with it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 1/23/2019 "CDK is like take a step back in time" 1.5/5 What do you like best about CDK? I like that I have the ability to search specific services within a date rage, which helps when I’m trying to find an RO without having customer name. or work order number Review collected by and hosted on G2.com. What do you dislike about CDK? It’s clunky and outdated. Feels like is stepped into 1999 Review collected by and hosted on G2.com. What problems is CDK solving and how is that benefiting you? I am writing and closing work orders. And dispatching jobs to technicians. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 1/17/2019 "Poor UI" 2/5 What do you like best about CDK? Has the features to solve any problem within a dealership Review collected by and hosted on G2.com. What do you dislike about CDK? The UI is messy and very difficult to navigate. Many features are hidden. Review collected by and hosted on G2.com. What problems is CDK solving and how is that benefiting you? Invoicing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about CDK? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CDK ](https://www.g2.com/products/cdk/discussions/new) GU Guest User What advice do you have for others considering CDK Drive for dealership management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-cdk-drive-for-dealership-management) AK Alexis Kelley • Last activity over 6 years ago What can I do when it freezes? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) [ View all Discussions ](https://www.g2.com/products/cdk/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/cdk/pricing) CDK Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9601a6f5236bc54f13d0b98b53124f1e/dealertrack-dms.png "Product Avatar Image") Dealertrack DMS 4.4/5(43) [ Compare Now ](https://www.g2.com/compare/cdk-vs-dealertrack-dms) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8d2bd1fbe33858f182ede6ea019f466/tekion.png "Product Avatar Image") Tekion 4.4/5(13) [ Compare Now ](https://www.g2.com/compare/cdk-vs-tekion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9629b599da113fd5156adb979144a73/vinsolutions-connect-crm.png "Product Avatar Image") VinSolutions Connect CRM 4.2/5(109) [ Compare Now ](https://www.g2.com/compare/cdk-vs-vinsolutions-connect-crm) ## Top-Rated Alternatives [ ![Tekion](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tekion") Tekion 4.4/5(13) ](https://www.g2.com/products/tekion/reviews) [ ![VinSolutions Connect CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VinSolutions Connect CRM") VinSolutions Connect CRM 4.2/5(109) ](https://www.g2.com/products/vinsolutions-connect-crm/reviews) [ ![Dealertrack DMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dealertrack DMS") Dealertrack DMS 4.4/5(43) ](https://www.g2.com/products/dealertrack-dms/reviews) [ View All Alternatives ](https://www.g2.com/products/cdk/competitors/alternatives) ##### Categories on G2 [Car Dealer](https://www.g2.com/categories/car-dealer)[Automotive Digital Retailing](https://www.g2.com/categories/automotive-digital-retailing)[Dealer Management Systems](https://www.g2.com/categories/dealer-management-systems) ##### Explore More [Leading spend management services for startups](https://www.g2.com/discussions/leading-spend-management-services-for-startups-which-tools-help-you-move-fast-without-losing-control)[Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[What retail media tools have the best automated bidding and campaign optimization for brands managing high-SKU catalogs where manual bid management is not realistic?](https://www.g2.com/discussions/what-retail-media-tools-have-the-best-automated-bidding-and-campaign-optimization-for-brands-managing-high-sku-catalogs-where-manual-bid-management-is-not-realistic) [What are the best encryption key management platforms for multi-cloud infrastructure automation and centralized control?](https://www.g2.com/discussions/what-are-the-best-encryption-key-management-platforms-for-multi-cloud-infrastructure-automation-and-centralized-control%20)[What columnar storage benefits do wide column databases provide for large-scale data analytics and reporting workflows?](https://www.g2.com/discussions/what-columnar-storage-benefits-do-wide-column-databases-provide-for-large-scale-data-analytics-and-reporting-workflows)[Is Otter PR worth it for reputation management services?](https://www.g2.com/discussions/is-otter-pr-worth-it-for-reputation-management-services) [Show MoreShow Less](javascript:void(0);)