--- title: CDK Reviews meta_title: 'CDK Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how CDK works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 116 scale: '5' date_modified: '2026-08-09' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.0/5.0 **Total Reviews:** 116 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multi-rooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## CDK Reviews ### 1. Efficient but needs an upgrade **Rating:** 3.0/5.0 stars **Reviewed by:** Sakshi H. | Finance and Administration Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about CDK?** A lot of functions to run and various ways to reach to your goals **What do you dislike about CDK?** Not a user friendly software, a lot of training is required **What problems is CDK solving and how is that benefiting you?** Cdk is the primary accounting software, it is solving the accounting, auditing and tax problems and generating clear reports ### 2. Easy Follow-Up, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about CDK?** CDK makes for easy follow up with customers using the monthly calendar **What do you dislike about CDK?** Unfortunately, it does not always work easily and the constant changing of passwords is a pain **What problems is CDK solving and how is that benefiting you?** none ### 3. Features Lack **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about CDK?** The DMS is great for parts and service and has a large capacity for integration volume. **What do you dislike about CDK?** It is not user-friendly for accounting and requires multiple steps for the basics. **What problems is CDK solving and how is that benefiting you?** CDK offers a DSDA that is great for obtaining copies of checks issued, invoices, repairs orders, and more. ### 4. The new system upgrade with the simple ID has been really confusing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about CDK?** I like that users can now be deleted rather than just disabled. **What do you dislike about CDK?** I dislike the wait time to speak with some one, and the fact that you have to replicate all actions now with Simple ID. **What problems is CDK solving and how is that benefiting you?** Not many ### 5. CDK Is OK **Rating:** 3.0/5.0 stars **Reviewed by:** Jeffrey B. | Pre-Owned Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about CDK?** It's great for clocking in and reviewing deals. Everyone in our dealership uses it for something. F & I down to our detail department for clocking in. **What do you dislike about CDK?** It's not very user-friendly. If you aren't proficient in the commands it's very hard to use. "DVC" Display Vehicle Cost, for example, took me a while to get use to . **Recommendations to others considering CDK:** make it easier to use **What problems is CDK solving and how is that benefiting you?** It's a great DMS Systems and can be used in dealer groups to keep deal information saved. It's great. ### 6. A bit outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about CDK?** I like that CDK has several features available to help operations **What do you dislike about CDK?** It feels really outdated and sometimes causes more issues than it should. **What problems is CDK solving and how is that benefiting you?** It helps keep our inventory in one place ### 7. CDK (FRIEND OR FOE) **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie M. | Parts Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about CDK?** The ability to use the software to complete every day tasks as a parts advisor. Syncing parts from our electronic catalog to inquire of, quote and sell parts to customers both wholesale and counter alike. **What do you dislike about CDK?** The constant errors that one experiences day to day. Having to restart the program on a daily basis due to errors that occur. Function tabs do not work most of the time. **What problems is CDK solving and how is that benefiting you?** Eliminating the time it takes to search quote and sell parts to customers in the automotive industry both wholesale and counter retailers alike. ### 8. NOT USER FRIENDLY DMS FOR DEALERSHIP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2018 **What do you like best about CDK?** They have good reps that are trying their best to help out. After you learn all the commands it is fairly fast to use. **What do you dislike about CDK?** Their new CRM system is full of glitches. Sales cannot even update customer's address before pushing the deal to DMS. Software in 2018 that doesn't allow you to us ESC, Tab or mouse should have its code rewritten. **What problems is CDK solving and how is that benefiting you?** ECONTRACTING ### 9. Good But can use improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Calvin B. | Internet Sales Consultant, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about CDK?** The ability to keep all history purchases and service visits. Also, the ability to match a stock when it comes in to alert you a potential unit for a customer. Relatively easy to navigate and offers great options on report printing as well as its updating system. **What do you dislike about CDK?** does not have texting feature for customers. Emailing needs to be revamped to allow more options in this digital era. Also, video or live video interactions with customers. Other fine tunements in certain controls for completing tasks.. Some options are overkill.. **Recommendations to others considering CDK:** Make sure on the setup process that you are meticulous in setting up every lil options due to the cost after they leave from the initial set up phase. Also make sure you have a dedicated person to over see on a daily basis the operations for sales and management. **What problems is CDK solving and how is that benefiting you?** Well not to many business problems I would say just ability to create and track sales. ### 10. Almost too complicated to be efficient. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about CDK?** I like the breadth of information available when working with billing and maintenance management. **What do you dislike about CDK?** There are too many instances where information gets lost between desktops. Too often a unit gets attached to the wrong VIN number and cannot be corrected without high-level access. **What problems is CDK solving and how is that benefiting you?** Everything I need to keep track of my fleet is there in CDK, from monthly billing, to maintenance recording, to service tracking, it’s all there. ### 11. Not up to par for Accounting Functions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about CDK?** Extremely simple design, users at all levels and positions in the business can use it, there are many ways to search for entries **What do you dislike about CDK?** Basic accounting functions missing (i.e. reversing entries, etc.), journal entry function is finicky and errors out a lot, the smartgrid is difficult to use but marketed as an advantage of CDK (it's easier to just export your data into excel) **Recommendations to others considering CDK:** Gets the job done, but could be more accounting user friendly **What problems is CDK solving and how is that benefiting you?** Everything is connected at different levels of the business ### 12. CDK is OK **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about CDK?** I think that the support system is definitely the best thing about this program. **What do you dislike about CDK?** Always has software-related issues, which requires a Technician (whether virtually or physically). Sometimes it takes DAYS for support to get back in touch with you. **What problems is CDK solving and how is that benefiting you?** Multiple functions in one program (payroll, bank deposits, time clock, file managers, inventory). ### 13. Cumbersome Software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about CDK?** I do like the reporting capabilities that the system has **What do you dislike about CDK?** There are so many limitations to the system and trying to work with CDK to have system setting changed is hard. **What problems is CDK solving and how is that benefiting you?** We are trying to adjust system settings to allow for ease of use at Shared Services ### 14. 2 ways to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about CDK?** There are two ways to use this, it’s overall easy to learn and multiple ways to do similar things. Whether it’s accounting or service or even sales/finance, it’s an all in one. **What do you dislike about CDK?** A lot of glitches if you are unfimiliar with it. **What problems is CDK solving and how is that benefiting you?** All in one software for sales, service, and accounting. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A08%3A36+-0500&secure%5Bsession_id%5D=598ad894-5568-4fe8-87c3-2bd5c1e36e85&secure%5Btoken%5D=c3beba1ea3829f946d5aa5df526ce466d77eb17ed02c78800399080cd06fb5dd&format=llm_user) ## CDK Integrations - [Decisive Tactics Serial](https://www.g2.com/products/decisive-tactics-serial/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **Additional Functionality** - QuickBooks Integration - Customer History - Real-Time Reporting - Document Storage - Customer Database - Price/Margin Management - Payment Collection - Accounting Integration - Forms Management - Quotes/Estimates - Financing Management - Third-Party Integrations - Lead Management - Invoice Management - Reporting/Analytics - Real-Time Updates - Lease Tracking - Website Management - Customizable Reports - Service Department - Website Integration - AI Copilot - Calendar Management - Inventory Tracking - Activity Tracking - Contact Database - New Car Dealer - Sales Floor Management - Barcode/Ticket Scanning - Summary Reports - Alerts/Notifications - Appointment Management - GPS - Activity Dashboard - Inventory Management - Sales Reports - Buy Here, Pay Here - Used Car Dealer - Automated Scheduling - Communication Management - Generative AI - Discount Management - Stock Management - Document Management - Customizable Forms - API - Lead Capture - Real-Time Analytics - Accounting - Reporting & Statistics - For Automotive Dealerships - Email Management **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)