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CallRoot Reviews & Product Details

CallRoot is a call tracking software for marketing teams & agencies. It tracks & records incoming phone calls, dynamically inserts phone numbers & maps referrer source with every incoming call.

Seller

CallRoot

Product Description

CallRoot is a call tracking software for marketing teams & agencies. It tracks & records incoming phone calls, dynamically inserts phone numbers & maps referrer source with every incoming call.

Overview by

Gaurav Sharma (CEO, SaaS Labs)

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CallRoot Reviews (4)

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AV

Aadhyatm V.

Documentarian

Small-Business (50 or fewer emp.)

11/17/2020

"Best for getting to know about target audience response."

4/5

What do you like best about CallRoot?

I have used Call Root for my business and the thing that appealed towards using this programme is the great UI experience and subtle reports. Review collected by and hosted on G2.com.

What do you dislike about CallRoot?

Setting up first for a beginner can be made easier. There's a space for improvement. Review collected by and hosted on G2.com.

Recommendations to others considering CallRoot:

One of the best programme to be used in your business integration tools. Review collected by and hosted on G2.com.

What problems is CallRoot solving and how is that benefiting you?

I can get to know about from which area and what kind of audience, customers are calling us from. Doing SMS marketing has been very much easier. Review collected by and hosted on G2.com.

SC

Subramanian C.

Enterprise (> 1000 emp.)

9/14/2023

"Recommended phone tracking application for marketing team"

4/5

What do you like best about CallRoot?

Helps in collecting information about the caller for building the data analytics for the future usage. The team can send automatic regards message to the customers upon finishing the call. Review collected by and hosted on G2.com.

What do you dislike about CallRoot?

workflow modification for the various options such as SMS, emails etc needs some traning to perform. Ability to add multiple notes to a call is having its own limitation. Review collected by and hosted on G2.com.

CM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/22/2021

"Basic phone vendor. Poor customer service."

1/5

What do you like best about CallRoot?

Slightly more affordable compared to the industry leaders, though you give up features and direct integreations for that luxury. Review collected by and hosted on G2.com.

What do you dislike about CallRoot?

Javascript code did not work at first and required a custom addition from Customer Service. The response times and helpfulness of the CS team were lacking. My messages would sometimes take days (weeks, in one case) to receive a less-than helpful response. Even canceling the account requires reaching out to the CS team - it's simply not possible from within the account platform. Review collected by and hosted on G2.com.

Recommendations to others considering CallRoot:

Compare with the larger vendors out there (Call Rail or Call Tracking Metrics) to find better support and integreations. They offer the same dynamic phone generation and tracking, along with more features. Review collected by and hosted on G2.com.

What problems is CallRoot solving and how is that benefiting you?

Dynamic phone numbers by source. Pulling along Google Ads referral source data. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Small-Business (50 or fewer emp.)

11/24/2019

"Great company, great support"

5/5

What do you like best about CallRoot?

Callroot are exceptional at what they do Review collected by and hosted on G2.com.

What do you dislike about CallRoot?

USD only pricing structure. It would be great if Callroot could diversify their pricing structure to be more competitive in other currencies Review collected by and hosted on G2.com.