CallMiner Eureka Features

Based on 63 CallMiner Eureka reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback

Based on 57 CallMiner Eureka reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls

Based on 67 CallMiner Eureka reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Based on 49 CallMiner Eureka reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time

Based on 60 CallMiner Eureka reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls

Based on 67 CallMiner Eureka reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text

Based on 57 CallMiner Eureka reviews and verified by the G2 Product R&D team. Utilizes artificial intelligence technology to discover insights within recorded sales calls

As reported in 92 CallMiner Eureka reviews. Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring 85 reviewers of CallMiner Eureka have provided feedback on this feature.

As reported in 93 CallMiner Eureka reviews. Generates quality and performance reports

Based on 92 CallMiner Eureka reviews. Tools for providing personalized feedback and coaching sessions

As reported in 93 CallMiner Eureka reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents 87 reviewers of CallMiner Eureka have provided feedback on this feature.

Integrates with other customer service or CRM software This feature was mentioned in 74 CallMiner Eureka reviews.

Helps ensure customer privacy and data protection 91 reviewers of CallMiner Eureka have provided feedback on this feature.

Based on 19 CallMiner Eureka reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 31 reviewers of CallMiner Eureka have provided feedback on this feature.

Based on 30 CallMiner Eureka reviews. Condenses long documents or text into a brief summary.

As reported in 36 CallMiner Eureka reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives