CallMiner Eureka Pricing Overview

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CallMiner Eureka has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact CallMiner Eureka to obtain current pricing.

CallMiner is licensed as a SaaS model, and offers two flexible pricing options. The first is an annual inventory of hours analyzed. Customer can use their inventory within the duration of the contract for both voice-based and text-based interactions. Text-based interactions are converted using a 25 interaction to 1 hour ratio. The second is seat-based pricing, based on max agent per day to reduce management through agent turnover.

CallMiner offers three packaged bundles. Each package delivers requirements for onboarding, and can be customized with a la carte options for transparency. Organizations can pick the pricing model (volume-based or seat-based) that best fits their needs. In addition, each customer receives a dedicated customer success representative for the life of their CallMiner engagement, who provides trusted advisory innovation without professional services costs.

Pricing information for CallMiner Eureka is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CallMiner Eureka must be conducted with the seller.

Pricing information was last updated on July 24, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

19 months

Average Discount

15%

Perceived Cost

$$$$$

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CallMiner Eureka Pricing Reviews

(2)

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/14/2023

"Callminer is a must have"

5/5

What do you like best about CallMiner Eureka?

Usability, creativity, value, and insightfulness. CallMiner helps to get VoC directly from customer conversations and not just surveys. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

There is a lack of customizability that I wish there was. However, CallMiner is very receptive to ideas and updates and is consistently updating. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

We are using callminer to understand the conversations that are happening with our customers. From being able to review maybe 1% of contacts to now being able to review every contact, callminer has helped to open our eyes in regards to coaching opportunities as well as give the business insights. We have utilized CallMiner across the organization and are providing insights not just to the contact center but to other business units as well! Review collected by and hosted on G2.com.

Alec J.

Speech Analytics Analyst

Mid-Market (51-1000 emp.)

6/5/2025

"Dynamic system"

4/5

What do you like best about CallMiner Eureka?

Compared to the other platforms out there, it’s miles ahead. From an analyst view, it pinpoints quickly what you need to find.

Probably the best bit is the willingness to adapt and tweak to fit your business. ‘It would be great if you could do this..”. Then they CSD will actually feed it back and on numerous occasions have managed to make the change.

Constant updates and innovation means it moves at pace to keep up with the speed of tech advances. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

To begin with, the syntax construction takes some time to be proficient, although they have tried to make it easier more recently by using AI.

Being one of the market leaders means it comes with a price tag, and with add-ons etc it can be difficult to get stakeholder buy-in initially, which then adds pressure for immediate ROI.

I think callminer could do more hand-holding initially (until analysts are comfortable) with initial set up and basic building. Maybe 6 months to get established? Review collected by and hosted on G2.com.