CallMiner Eureka Pricing Overview

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CallMiner Eureka has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact CallMiner Eureka to obtain current pricing.

CallMiner is licensed as a SaaS model, and offers two flexible pricing options. The first is an annual inventory of hours analyzed. Customer can use their inventory within the duration of the contract for both voice-based and text-based interactions. Text-based interactions are converted using a 25 interaction to 1 hour ratio. The second is seat-based pricing, based on max agent per day to reduce management through agent turnover.

CallMiner offers three packaged bundles. Each package delivers requirements for onboarding, and can be customized with a la carte options for transparency. Organizations can pick the pricing model (volume-based or seat-based) that best fits their needs. In addition, each customer receives a dedicated customer success representative for the life of their CallMiner engagement, who provides trusted advisory innovation without professional services costs.

Pricing information for CallMiner Eureka is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CallMiner Eureka must be conducted with the seller.

Pricing information was last updated on July 24, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

19 months

Average Discount

15%

Perceived Cost

$$$$$

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CallMiner Eureka Pricing Reviews

(2)

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/19/2021

"Excellent tool to understand the call experience."

5/5

What do you like best about CallMiner Eureka?

The system gives you an easy and effective way to monitor your calls, review trending and better understand the experience that both members and agents are having on every interaction. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

If you create subscription reporting and make an update to the category used for that subscription, you have to re-create the enter subscription. Review collected by and hosted on G2.com.

Alec J.

Speech Analytics Analyst

Mid-Market (51-1000 emp.)

6/5/2025

"Dynamic system"

4/5

What do you like best about CallMiner Eureka?

Compared to the other platforms out there, it’s miles ahead. From an analyst view, it pinpoints quickly what you need to find.

Probably the best bit is the willingness to adapt and tweak to fit your business. ‘It would be great if you could do this..”. Then they CSD will actually feed it back and on numerous occasions have managed to make the change.

Constant updates and innovation means it moves at pace to keep up with the speed of tech advances. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

To begin with, the syntax construction takes some time to be proficient, although they have tried to make it easier more recently by using AI.

Being one of the market leaders means it comes with a price tag, and with add-ons etc it can be difficult to get stakeholder buy-in initially, which then adds pressure for immediate ROI.

I think callminer could do more hand-holding initially (until analysts are comfortable) with initial set up and basic building. Maybe 6 months to get established? Review collected by and hosted on G2.com.