Buzzmonitor Reviews & Product Details

I have had the pleasure of using it on two occasions: first as a CRM intern and currently as a project assistant. The platform stands out for being quite comprehensive, offering agility in service, efficient customer support, and features that enhance the quality of deliveries. Additionally, it is intuitive and easy to use, making the work routine more dynamic. Another positive point is the essential tools for quality management and crisis monitoring, such as triggers, which allow for greater control and quick response in critical situations. Review collected by and hosted on G2.com.

Overall, I am quite pleased with the platform and it meets most of the daily demands. However, for some more specific deliveries, such as brand studies, I believe the Influencers area could be better utilized and updated, allowing for more comprehensive and strategic research. Review collected by and hosted on G2.com.

What I like most about Buzzmonitor is the ability to combine multiple analyses. Instead of doing everything manually and analyzing each parameter or metric separately, I can create a dashboard that allows me to visualize everything I want all at once. This not only improves data analysis but also makes it easier to detect issues or gain insights, not to mention the amount of time you save by using this platform. Review collected by and hosted on G2.com.

Nothing to complain about. It’s an excellent way to optimize your analysis. Review collected by and hosted on G2.com.

Very resolute and fast support. Always available via email, they don't take long to respond to queries. Moreover, it is a very intuitive and fast platform; mentions are collected in seconds and quickly appear in the service queue. They do not present instabilities that affect operations, and on the few occasions it happened, it was resolved in a few minutes. The project uses the tool every day for more than 12 hours, and the integration between the service team and the cases happens due to routing, a tool that facilitates control over user response time. It also offers many metrics, enabling various types of data analysis and readings. It can be easily implemented, and the migration to Buzz was smooth. Review collected by and hosted on G2.com.

It is still not possible to collect private mentions from Review collected by and hosted on G2.com.

I really like Buzzmonitor because it organizes things very well and offers various specific features. What I truly appreciate is the fully customizable personalization, which allows me to adjust the platform to meet the demands of any company in any field. Being a CRM analyst, I find this very useful, especially since I work at a company that manages several of the largest brands and we can adapt the platform precisely for each project. Review collected by and hosted on G2.com.

Perhaps the AI tool can be improved, but it is already very good and useful. Review collected by and hosted on G2.com.

I have a very positive experience with BuzzMonitor. The tool offers a wide range of features, is intuitive, and allows you to obtain relevant information with little effort. I especially like the ease of creating and configuring reports, as well as the practicality in assembling dashboards. I feel that I can perform all necessary tasks without complications, both in building reports and organizing visualizations. Review collected by and hosted on G2.com.

An area for improvement would be the ability to re-include URLs or hyperlinks in dashboards, a feature that was quite useful. Review collected by and hosted on G2.com.

Buzzmonitor (which we affectionately call BM) is an extremely comprehensive tool for social listening, CRM, data import and export, and has a very powerful search engine (BM trends). Customizable dashboards that allow us to create comprehensive reports for our clients, and AI insights, honestly my favorite feature, which analyzes the posts/comments/mentions in the reports and, through the artificial intelligence implemented in the platform, summarizes the buzz in a straightforward and simple text, which would take hours to analyze manually.

In other words, I love BM (BM is love) and couldn't live/work without it (BM is life), without its features and its totally intuitive design.

Translated with DeepL.com (free version) Review collected by and hosted on G2.com.

I don't like how effective and perfect BM is, because too much perfection irritates me... Haha, just kidding!

For me, the only flaw Buzzmonitor had was the inability to classify the sentiments of comments collected on TikTok, but this was recently implemented and it was one of the happiest days of my life, making my work and our automated reports 1000000% easier. Review collected by and hosted on G2.com.

I use Buzzmonitor daily in my work and it has become indispensable for analysis, service, and social media monitoring. The platform is intuitive, with clear and customizable reports, which greatly facilitates the extraction of insights. Boolean searches and real-time monitoring help quickly identify trends and crises. Another strong point is the support, always agile and helpful. Overall, it is a complete tool for those who work with CRM, CX, listening, and general network management. Review collected by and hosted on G2.com.

Overall, not much. The platform is really very complete, but the dashboard option could allow hyperlinking within text boxes to make analyses richer. Even though this is a point that would be super important for me to implement, the Customer Success team listens to me a lot and really takes these suggestions forward, and this topic is being looked at to be implemented later. Review collected by and hosted on G2.com.

Ease of creating tags, use of AI to assist in tagging and responses. Possibility of filters, clear and practical interface. Integration with various social networks. Report analysis. Review collected by and hosted on G2.com.

Delay in collecting some social networks and constant bugs that hinder service. Review collected by and hosted on G2.com.

Buzzmonitor is a very comprehensive platform for those who want to centralize social networks and customer service in one place. What I find most appealing is that you can monitor everything in real-time, generate reports, organize service with tags and tickets, and even use automations that greatly speed up the work. Overall, it stands out for having many features and integrating various channels, making it great for companies that need to keep track of customer contact and manage their online reputation. Review collected by and hosted on G2.com.

None, the platform is complete in everything, nothing to complain about. Review collected by and hosted on G2.com.

I love working with Buzzmonitor! It's a comprehensive tool that consolidates various functionalities into one environment, which greatly facilitates our daily tasks. This integration optimizes time and makes tasks faster and more organized. Review collected by and hosted on G2.com.

Integration with Kwai is still not available, and I can't wait for Buzzmonitor to start working with this network. Review collected by and hosted on G2.com.