# Buzzmonitor Reviews **Vendor:** Buzzmonitor LLC **Category:** [Social Media Suites](https://www.g2.com/categories/social-media-suites) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About Buzzmonitor Buzzmonitor is an integrated solution for brands looking to optimize their digital presence and turn data into effective strategies. As an all-in-one platform, it combines social media monitoring, multichannel customer service, social media analytics, dashboards, post scheduling, and advanced data analysis—all powered by artificial intelligence. ## Buzzmonitor Pros & Cons **What users like:** - Users love the **customizable dashboards** of Buzzmonitor, enabling efficient data analysis and insightful reporting for clients. (2 reviews) - Users appreciate the **ease of use** of Buzzmonitor, making complex analyses straightforward and time-efficient. (2 reviews) - Users love Buzzmonitor for its **powerful features** that streamline social listening and data analysis effortlessly. (2 reviews) - Users love the **AI insights** of Buzzmonitor, simplifying complex analytics into straightforward summaries effortlessly. (1 reviews) - Users love the **AI insights** feature of Buzzmonitor, simplifying complex analyses into clear summaries effortlessly. (1 reviews) - Analytics (1 reviews) - Convenience (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) ## Buzzmonitor Reviews ### 1. My experience with Buzzmonitor and data analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Nadja T. | ANALISTA DE EXPERIÊNCIA DO CLIENTE JR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Buzzmonitor?** I have already had the pleasure of using it on two occasions: first as an intern in CRM and currently as a project assistant. The platform stands out for being quite comprehensive, offering agility in service, efficient customer support, and resources that enhance the quality of deliveries. Additionally, it is intuitive and easy to use, which makes the work routine more dynamic. Another positive point is the essential tools for quality management and crisis monitoring, such as triggers, which allow for greater control and quick response in critical situations. **What do you dislike about Buzzmonitor?** Overall, I am quite pleased with the platform and it meets most of the day-to-day demands. However, for some more specific tasks, such as brand studies, I believe the Influencers section could be better utilized and updated, allowing for more comprehensive and strategic research. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor helps me solve problems related to monitoring mentions and crisis management, ensuring more agile and organized responses. Additionally, it facilitates data analysis and report generation, which optimizes decision-making and improves the quality of deliverables. This directly benefits the team, which can achieve more efficiency and assertiveness in social media strategies. ### 2. Improve your analysis while saving time **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Junior Consumer Experience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Buzzmonitor?** What I like most about Buzzmonitor is the ability to combine multiple analyses. Instead of doing everything manually and analyzing each parameter or metric separately, I can create a dashboard that allows me to visualize everything I want all at once. This not only improves data analysis but also makes it easier to detect issues or gain insights, not to mention the amount of time you save by using this platform. **What do you dislike about Buzzmonitor?** Nothing to complain about. It’s an excellent way to optimize your analysis. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor helps me compare competitor brand profiles and analyze possible brand actions, which improves engagement and reach. In addition, I can monitor all customer service interactions carried out by the brand’s social media analysts, making it possible to detect errors and make adjustments when necessary. Furthermore, Buzzmonitor makes it easier to gather metrics for the preparation of weekly and monthly reports, something that would take much longer if done manually. ### 3. Agile and effective support! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne S. | Analista de Experiência do Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Buzzmonitor?** Very resolute and fast support. Always available by email, they do not take long to respond to questions. Furthermore, it is a very intuitive and fast platform, the collection of mentions takes seconds, quickly appearing in the service queue. They do not present instabilities that affect the operation, and on the few occasions it happened, it was resolved in a few minutes. The project uses the tool every day, for more than 12 hours, and the integration between the service team and the cases happens due to routing, a tool that facilitates the control of the user's response time. It also offers many metrics, which enables various types of analyses and data readings. It can be easily implemented, the migration to buzz was smooth. **What do you dislike about Buzzmonitor?** It is not yet possible to collect mentions from private **What problems is Buzzmonitor solving and how is that benefiting you?** It has many tools, through which it is possible to have a quick view of the main project metrics via dashboards. ### 4. Essential for CRM Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna R. **Reviewed Date:** January 02, 2026 **What do you like best about Buzzmonitor?** I really like Buzzmonitor because it organizes things very well and offers various specific features. What I truly appreciate is the fully customizable personalization, which allows me to adjust the platform to meet the demands of any company in any field. Being a CRM analyst, I find this very useful, especially since I work at a company that manages several of the largest brands and we can adapt the platform precisely for each project. **What do you dislike about Buzzmonitor?** Perhaps the AI tool can be improved, but it is already very good and useful. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor organizes my CRM tasks well, with specific functionalities and total customization. ### 5. Experience and impressions about BuzzMonitor **Rating:** 5.0/5.0 stars **Reviewed by:** João Pedro R. | Analista de Experiência do Cliente Jr, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Buzzmonitor?** I have a very positive experience with BuzzMonitor. The tool offers a wide range of features, is intuitive, and allows you to obtain relevant information with little effort. I especially like the ease of creating and configuring reports, as well as the convenience in setting up dashboards. I feel that I can perform all the necessary tasks without complications, both in building the reports and organizing the visualizations. **What do you dislike about Buzzmonitor?** One area for improvement would be the possibility of re-including URLs or hyperlinks in the dashboards, a feature that was quite useful. **What problems is Buzzmonitor solving and how is that benefiting you?** BuzzMonitor centralizes and organizes the monitoring of mentions and data, facilitating the analysis of information from different sources in one place. This optimizes our time, reduces manual effort, and allows for the generation of reports and dashboards quickly and intuitively, supporting more assertive decisions. ### 6. Buzzmonitor is Love, Buzzmonitor is life **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Assistente de Experiência do Consumidor, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Buzzmonitor?** Buzzmonitor (which we affectionately call BM) is an extremely comprehensive tool for social listening, CRM, data import and export, and has a very powerful search engine (BM trends). Customizable dashboards that allow us to create comprehensive reports for our clients, and AI insights, honestly my favorite feature, which analyzes the posts/comments/mentions in the reports and, through the artificial intelligence implemented in the platform, summarizes the buzz in a straightforward and simple text, which would take hours to analyze manually. In other words, I love BM (BM is love) and couldn't live/work without it (BM is life), without its features and its totally intuitive design. Translated with DeepL.com (free version) **What do you dislike about Buzzmonitor?** I don't like how effective and perfect BM is, because too much perfection irritates me... Haha, just kidding! For me, the only flaw Buzzmonitor had was the inability to classify the sentiments of comments collected on TikTok, but this was recently implemented and it was one of the happiest days of my life, making my work and our automated reports 1000000% easier. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor facilitates the collection and classification of comments, posts, news, etc., which would take hours to do manually, in addition to providing various graphic formats to visualize this material and various types of groupings or segmentations of the collected data. Thanks to BM, our work is MUCH more efficient, accurate, and, above all, data-driven. ### 7. From data, crisis resolution to insights: My experience with Buzzmonitor **Rating:** 5.0/5.0 stars **Reviewed by:** Rainer C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Buzzmonitor?** I use Buzzmonitor daily in my work and it has become indispensable for analysis, customer service, and social media monitoring. The platform is intuitive, with clear and customizable reports, which greatly facilitates the extraction of insights. Boolean searches and real-time monitoring help to quickly identify trends and crises. Another strong point is the support, always agile and helpful. Overall, it is a complete tool for those who work with CRM, CX, listening, and general network management. **What do you dislike about Buzzmonitor?** Overall, not much. The platform is really very comprehensive, but the option for dashboards could allow hyperlinking within text boxes in order to make the analyses richer. Even though this is a point that would be super important for me to implement, the Customer Success team listens to me a lot and really takes these suggestions forward, and this topic is being considered for future implementation. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor helps me centralize and analyze all interactions from social networks, owned and earned media in one place, facilitating the monitoring of mentions, trends, and crises in real time. This optimizes response time, improves the quality of reports, and supports strategic decisions based on data, making the work of social listening much more agile and precise. ### 8. A very complete CRM, but with possibilities to become even better **Rating:** 3.5/5.0 stars **Reviewed by:** Yan d. | Atendimento ao cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Buzzmonitor?** Ease of tag creation, use of AI to assist in tagging and responses. Possibility of filters, clear and practical interface. Integration with various social networks. Report analysis. **What do you dislike about Buzzmonitor?** Delay in the collection of some social networks and constant bugs that hinder service. **What problems is Buzzmonitor solving and how is that benefiting you?** Facilitating the integration of various social networks into a single tool, to expedite customer service and crisis management, as well as enabling the creation of reports based on the collected data. ### 9. Positive points I found in Buzzmonitor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Buzzmonitor?** Buzzmonitor is a very comprehensive platform for those who want to centralize social media and customer service in one place. What I find most interesting is that you can monitor everything in real time, generate reports, organize service with tags and tickets, and even use automations that greatly speed up the work. Overall, it stands out for having many features and integrating various channels, making it great for companies that need to keep track of customer contact and manage their online reputation. **What do you dislike about Buzzmonitor?** None, the platform is complete in everything, nothing to complain about. **What problems is Buzzmonitor solving and how is that benefiting you?** I don't use Buzzmonitor yet, but from what I've researched, it solves problems like centralizing customer service across multiple channels and facilitating social media monitoring. This could benefit me by saving time and helping to respond to customers faster, as well as tracking the brand's online reputation in one place. ### 10. All in one tool **Rating:** 5.0/5.0 stars **Reviewed by:** Renan S. | Analista de Experiência do Consumidor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Buzzmonitor?** I love working with Buzzmonitor! It is a comprehensive tool that consolidates various functionalities in one environment, which greatly facilitates our daily routine. This integration optimizes time and makes tasks faster and more organized. **What do you dislike about Buzzmonitor?** Integration with Kwai is not yet available, I can't wait for Buzzmonitor to start working with this network. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzzmonitor assists me in the detailed analysis of mentions and interactions across different social networks, allowing the identification of trends, measurement of sentiments, and evaluation of performance by platform. The tool also facilitates the creation of customized dashboards and comprehensive reports. ### 11. Complete and intuitive platform for monitoring and analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Buzzmonitor?** The interface is intuitive, the features are comprehensive, and the support is quick and efficient. The analyses and reports facilitate decision-making and optimize work time. **What do you dislike about Buzzmonitor?** There is nothing I don't like. Everything is perfect. **What problems is Buzzmonitor solving and how is that benefiting you?** Help centralize social media monitoring and customer service in one place, making it easier to manage interactions and analyze data. With this, we can quickly identify opportunities and problems, speeding up decisions and optimizing processes. ### 12. A not essential tool **Rating:** 2.5/5.0 stars **Reviewed by:** Carla O. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Buzzmonitor?** It deliveries almost everything we need when we think about social media (analytics, scheduling, and community management), but not in a way that it makes it essential. **What do you dislike about Buzzmonitor?** The usability is not very friendly and the tools available don't follow what it's trending or being launched on social media (like scheduling reels or carousels). **What problems is Buzzmonitor solving and how is that benefiting you?** They offer a better dashboard to analyze and monitore social media than the one that exists on the original platform. But it's not so much essential to do a day-to-day job. ### 13. Many inconveniences in using the platform and low level of support **Rating:** 2.0/5.0 stars **Reviewed by:** Antonio P. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Buzzmonitor?** Being able to control multiple platforms from a single application, having somewhat robust social media analytics, social listening, and multiple users interacting with the same platforms, maintaining an internal conversation about our platforms and the interaction of our customers **What do you dislike about Buzzmonitor?** A poor overall performance of the platform, we have had bad experiences in this first 6-month contract, I don't think we will renew the contract, as the support does not resolve our concerns in a way that satisfies us. **Recommendations to others considering Buzzmonitor:** Evaluate other alternatives and request a short trial of a maximum of 3 months to assess if it meets the requirements. We hired for 6 months and it did not meet expectations. **What problems is Buzzmonitor solving and how is that benefiting you?** The management and visualization of all our social networks (Facebook and Instagram) on a single platform and being able to manage all the accounts from it with multiple users at the same time ### 14. BuzzMonitor, serving High Impact! **Rating:** 5.0/5.0 stars **Reviewed by:** Marco A. | Assistente da Qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Buzzmonitor?** I like that it is very easy to use, very intuitive. It gives me the opportunity to serve High Impact clients with ease. **What do you dislike about Buzzmonitor?** Sometimes, it freezes, takes a long time to load the pages, you could improve this function of it. **What problems is Buzzmonitor solving and how is that benefiting you?** It is shortening the distances between us and the High Impact clients, who are through Facebook, Instagram, and other social networks. ### 15. Is a complete tool for analyzing mentions, is very intuitive and easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Bárbara C. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Buzzmonitor?** I like the intuitiveness of the platform. From the ease of being able to move, to be able to set the data and how easy it is to find out if something is wrong... **What do you dislike about Buzzmonitor?** I like the lack of data options that Buzzmonitor offers. Compared to Brandwatch, the graphics that Buzzmonitor delivers are simple and with few crosses, without giving the option of analysis so concrete. **Recommendations to others considering Buzzmonitor:** If your customers aren't looking for deep crossovers or crazy analysis, Buzzmonitor is the best tool in terms of both the cost-effectiveness and the deliveries you can make. **What problems is Buzzmonitor solving and how is that benefiting you?** I know the tool always goes through updates, however, I don't know what things they are changing, as we haven't worked with the tool since late 2020/early 2021. ### 16. Platform with rich details **Rating:** 5.0/5.0 stars **Reviewed by:** Ingra P. | Quality Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Buzzmonitor?** The richness in details in the information that the platform provides us. **What do you dislike about Buzzmonitor?** The platform is experiencing slowness in loading messages. **Recommendations to others considering Buzzmonitor:** Great tool for customer service. **What problems is Buzzmonitor solving and how is that benefiting you?** The platform at various times experiences slowness in loading messages sent by the client. ### 17. excellent platform for work use. **Rating:** 5.0/5.0 stars **Reviewed by:** Isadora P. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Buzzmonitor?** is an important and intelligent platform. **What do you dislike about Buzzmonitor?** I haven't found any flaws in this platform yet. **Recommendations to others considering Buzzmonitor:** I recommend buzzmonitor for companies. **What problems is Buzzmonitor solving and how is that benefiting you?** Buzz Monitor helps us manage social media data. ### 18. A complete CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Buzzmonitor?** Versatility of the platform and data analytics including competitive data. Love the real-time dashboards and the information provided on performance of campaign ads. **What do you dislike about Buzzmonitor?** Its great to use once you learn how to use it. Nothing specific. **What problems is Buzzmonitor solving and how is that benefiting you?** I was trying to look into the competition and also create social media dashboards ### 19. BuzzMonitor Perfect for Monitoring Sentiment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Buzzmonitor?** The convenience as well as the detailed information I gain from the application. **What do you dislike about Buzzmonitor?** I don't like the format that it is setup in. **Recommendations to others considering Buzzmonitor:** In my opinion one of the top tools for monitoring social mentions, interactions, and brand awareness all in one platform. **What problems is Buzzmonitor solving and how is that benefiting you?** Tracking and monitoring all mentions and branding across serval platfroms. ### 20. It's simply great# **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Buzzmonitor?** Adds and some surveys are soo like from your side. **What do you dislike about Buzzmonitor?** Nothing to say anything about this site dislike. **Recommendations to others considering Buzzmonitor:** Bonus need **What problems is Buzzmonitor solving and how is that benefiting you?** No more bonus points only. Rest of the things are soo nice. ### 21. Great software to use for interacting with consumers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Buzzmonitor?** I like how easy it is to interact with customers. Buzzmonitor is a great way to communicate. The use of it to find others to expand your brand it a plus. **What do you dislike about Buzzmonitor?** I dislike how it can be a bit difficult to navigate throughout at first. It takes time to learn the features. **What problems is Buzzmonitor solving and how is that benefiting you?** It solves expanding your brand and seeing where you stand in social media. You can see what can result in an increase in your brand. ### 22. My go to hero **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie J. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Buzzmonitor?** I love how everything is right there for me to use and see without the hassle of wondering where to look. It is very user friendly that's for sure **What do you dislike about Buzzmonitor?** no dislikes..i have had no issues up to this point so i really have no dislikes to report **What problems is Buzzmonitor solving and how is that benefiting you?** benefit from interacting with facebook ## Buzzmonitor Discussions - [What is BuzzMonitor used for?](https://www.g2.com/discussions/what-is-buzzmonitor-used-for) - [View Buzzmonitor pricing details and edition comparison](https://www.g2.com/products/buzzmonitor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A18%3A44+-0500&secure%5Bsession_id%5D=62bd6a25-f5b9-43ef-a6b3-25fc16cfa673&secure%5Btoken%5D=4fe330151e1828409d29110f54b9b778d2ff20bd36b43787a46612d19b47ad2c&format=llm_user) ## Buzzmonitor Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Buzzmonitor Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,359 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,057 reviews)