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At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Enterprise (48.7% of reviews)
Entry-Level Pricing
Free
$2,800.00 1 User Per Year
Buzzmonitor
Star Rating
(22)4.5 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansSprinklr Social
Star Rating
(1,152)4.1 out of 5
Market Segments
Enterprise (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Buzzmonitor excels in ease of use and setup, with users highlighting its intuitive interface and quick onboarding process. One user mentioned the platform's ability to create customizable dashboards that visualize multiple analyses simultaneously, making it a powerful tool for social listening and data analytics.
- Users say that Sprinklr Social offers a unified experience for managing social media across various channels. Reviewers appreciate the convenience of scheduling posts and monitoring engagement from a single dashboard, which they find saves a lot of time and enhances productivity.
- According to verified reviews, Buzzmonitor stands out for its quality of support, receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is proactive and knowledgeable, which contributes to a positive overall experience with the platform.
- Reviewers mention that while Sprinklr Social is robust, it can sometimes feel overwhelming due to its extensive features. Some users have expressed that the learning curve can be steep, particularly for those who are new to social media management tools.
- G2 reviewers highlight Buzzmonitor's strong capabilities in sentiment analysis and trend analysis, with users appreciating the depth of insights provided. The platform's ability to track competitive data and real-time performance metrics has been particularly beneficial for campaign management.
- Users report that Sprinklr Social, while effective for enterprise-scale management, may not be as accessible for mid-market users due to its pricing structure. With an entry-level price of $299, some users feel that Buzzmonitor's free offering provides a more attractive option for smaller businesses looking to leverage social media analytics.
Pricing
Entry-Level Pricing
Sprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Free Trial
Buzzmonitor
Free Trial is available
Sprinklr Social
Free Trial is available
Ratings
Meets Requirements
8.9
15
8.1
953
Ease of Use
9.0
17
7.5
970
Ease of Setup
9.7
13
7.0
579
Ease of Admin
9.7
6
7.3
428
Quality of Support
9.2
14
7.7
897
Has the product been a good partner in doing business?
9.2
6
8.0
413
Product Direction (% positive)
8.4
15
7.9
933
Features by Category
Social Analytics
8.5(won by 1.4)
10
7.1
361
8.5(won by default)
10
Feature Not Available
8.0
10
8.2(won by 0.2)
435
9.0(won by default)
8
Feature Not Available
8.1(won by default)
9
Feature Not Available
8.7(won by 1.6)
9
7.1
223
9.2(won by 2.1)
10
7.1
228
Reports & Dashboards
9.1(won by 1.0)
11
8.1
439
9.0(won by 1.0)
10
8.0
440
9.3(won by 1.1)
9
8.2
432
7.3(won by default)
8
Feature Not Available
Agentic AI - Social Media Analytics
10.0(won by 3.6)
5
6.4
39
9.7(won by 3.2)
5
6.5
39
9.7(won by 3.5)
5
6.2
38
10.0(won by 4.0)
5
6.0
38
9.7(won by 3.2)
5
6.5
38
Content & Collaboration
Not enough data
8.5
339
Not enough data
8.0
329
Not enough data
7.6
307
Not enough data
7.9
330
Not enough data
7.9
340
Not enough data
7.3
234
Social Management
Not enough data
8.2
549
Not enough data
8.5
530
Not enough data
Feature Not Available
Not enough data
8.3
557
Not enough data
7.3
413
Not enough data
7.4
241
Not enough data
7.3
199
Agentic AI - Social Media Management
Not enough data
6.3
55
Not enough data
6.6
55
Not enough data
6.5
55
Not enough data
6.3
55
Not enough data
6.5
55
Not enough data
6.4
53
Not enough data
6.4
52
Collection
Not enough data
Feature Not Available
Not enough data
7.4
47
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
56
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
7.2
10
Not enough data
7.3
10
Moderation
Not enough data
7.8
48
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
46
|
Verified
Use Cases
Not enough data
7.5
46
|
Verified
Not enough data
7.6
45
|
Verified
Not enough data
8.1
51
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
53
|
Verified
Not enough data
8.3
54
|
Verified
Not enough data
7.3
45
|
Verified
Display Options
Not enough data
7.1
44
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
51
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Content Sharing
Not enough data
7.4
30
Not enough data
7.9
29
Not enough data
7.5
29
Not enough data
Feature Not Available
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Platform
Not enough data
6.6
27
Not enough data
6.4
28
Not enough data
7.3
28
Not enough data
7.2
27
Agentic AI - Employee Advocacy
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Monitoring & Listening
9.1
9
8.2
403
7.1
7
7.0
334
8.5
9
8.3
156
8.8
8
8.2
159
9.0
8
7.5
156
7.6
9
7.5
147
Agentic AI - Social Media Listening Tools
Not enough data
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Data Management & Analysis
8.3
9
7.1
364
8.9
9
8.3
405
8.0
9
7.9
158
7.6
9
7.7
149
Content
Not enough data
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Engagement
Not enough data
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Analytics
Not enough data
Feature Not Available
Not enough data
8.3
52
Not enough data
7.9
51
Generative AI
Not enough data
6.9
133
Not enough data
Feature Not Available
Process
Not enough data
8.2
264
Not enough data
7.7
241
Not enough data
8.2
247
Channels
Not enough data
7.5
196
Not enough data
8.7
278
Not enough data
7.5
189
Not enough data
6.8
177
Not enough data
7.3
185
Insight
Not enough data
7.6
198
Not enough data
8.4
275
Not enough data
7.9
223
Not enough data
7.7
233
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Buzzmonitor and Sprinklr Social are categorized as Social Media Analytics, Social Media Suites, and Social Media Listening Tools
Unique Categories
Buzzmonitor has no unique categories
Sprinklr Social is categorized as Conversational Commerce Platforms, Social Commerce Platforms, SAP Store, Employee Advocacy, Social Customer Service, Social Media Management, Review Management, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Buzzmonitor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
15.0%
Banking
15.0%
Marketing and Advertising
10.0%
Internet
10.0%
Information Technology and Services
10.0%
Other
40.0%
Marketing and Advertising
15.0%
Information Technology and Services
5.8%
Retail
4.7%
Financial Services
4.5%
Consumer Services
4.2%
Other
65.7%
Alternatives
Discussions
Buzzmonitor has no discussions with answers
What is the best way to find hashtags that are getting traffic.
1 Comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
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